Fittleworth are amazing. From the starter pack I received in hospital to the ongoing delivery of supplies. The longest I have ever had to wait for delivery once an order was placed with CUSAP was 7 da... Ver mais
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Leia as opiniões dos outros
There was no prior message to indicate delivery slot this was not a DHL delivery. the driver had his own white van. He rang the door bell and before I opened the door to receive my delivery, he had be... Ver mais
A empresa respondeu
Very helpful staff and reliable service. Just disappointed you have moved from DPD who i consider efficient and supported by an App which gave regular updates on the delivery etc to DHL who give no in... Ver mais
A empresa respondeu
Over the last 14 years I have been able to rely completely on Fittleworth for my stoma products. I do not have to worry about late delivery or an incomplete order. On the very rare occasions that the... Ver mais
A empresa respondeu
4,4
Excelente
711 opiniões
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Respondeu a 100% das suas opiniões negativas
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100% failure
If I could have given 0 stars I would .
I received a text on 15/6/26 telling me my order had been delivered, I was in all day so I keen it hadn’t. I checked on their app and could clearly see it hadn’t been delivered as the phot showing said please put parcels over back gate ( I do not have a back gate )
I spoke to Aidan this morning on your help line, he looked in to it for me and could see by the coordinates it was delivered to 282 Long Road Canvey Island .
Now on July 10th I would have been receiving parcels from you for two years and DPD has always been my courier and in all this time they have never not delivered a parcel they have been 100%.
I live on. Residential park home and I have been told that this particular DHL driver has been banned from coming into our site because of his constant speeding, I have come home today and the security guard handed me a box with todays delivery ORD 1701914 N9W5M3 ( firstly why could my hole order be boxed as one ) now this means every month I will not receive my delivery at my house because the driver has been banned.
Aidan did say he was going to look into my outstanding order and chase it up, but this is the first delivery DHL has done for me through you and as I have an order every month I am very concerned.
Just clarify Aidan was very sympathetic and helpful this morning.
I have emailed 3 more times and have commented via Facebook and still no response .
My last hope will be writing to Richard Cornwell the MD. Let’s hope he is more helpful
14 de junho de 2026
Opinião espontânea
Resposta da Fittleworth Medical
I am very sorry to hear about the experience you’ve had and completely understand your frustration. I can see that a response has now been sent to your original email, and I have also arranged for a manager to contact you directly. They have attempted to call and have left a voicemail for you.
Please be assured they are actively looking into this matter and are working to resolve the issues you’ve experienced as quickly as possible. If you need anything further in the meantime, please don’t hesitate to call us and ask to speak with them directly. Once again, I sincerely apologise for the inconvenience caused.
Regards
Joana, Customer Experience Specialist – Fittleworth
Sadly they take an age to answer…
Sadly they take an age to answer emails, 3 sent over the last few weeks and not 1 reply. They use DPD which has been awful. Lost packages, ripped packages and packages left in ridiculous places.
20 de junho de 2026
Opinião espontânea
Resposta da Fittleworth Medical
We’re really sorry to hear about your experience and the lack of response to your emails—that’s not the level of service we aim to provide. We have recently moved to using DHL, so we hope this improves your delivery experience. Please email us at talktous@fittleworth.com and we’ll be happy to look into this and support you further.
Regards
Joana, Customer Experience Specialist – Fittleworth
Excellent service at every stage
Excellent service at every stage: a very friendly and reliable way to receive the medical equipment I need. Used Fittleworth’s for many years now.
18 de junho de 2026
Opinião espontânea
Resposta da Fittleworth Medical
Thank you so much for your kind words. We really appreciate your loyalty over the years and are so pleased to hear you’ve found our service friendly and reliable.
Regards
Joana, Customer Experience Specialist – Fittleworth
Fabulous customer service
Fabulous customer service
Thank you fittleworth
1 de junho de 2026
Opinião espontânea
Resposta da Fittleworth Medical
Thank you for your wonderful feedback. We’re delighted to hear you’ve received fabulous customer service—your kind words mean a great deal to us!
Regards
Joana, Customer Experience Specialist – Fittleworth
get ignored when you have an issue
Lack of aknowledge from them you send a email stating your issue and then you get ignored its not very friendly service. The products are good and delivery ok but if staff cant be bothered then 2 stars are enough this is the second time iv had same issue with getting ignored
11 de junho de 2026
Opinião espontânea
Resposta da Fittleworth Medical
Thank you for your feedback. We’re very sorry that you didn’t receive a response to your email and understand how frustrating this must be. This is not the level of service we strive to provide. We have escalated your complaint to management, and someone will be in touch to address your concerns. Thank you for bringing this to our attention.
Regards
Joana, Customer Experience Specialist – Fittleworth
The staff are dedicated helpful people…
The staff are dedicated helpful people who seem determined to help you.
6 de junho de 2026
Opinião espontânea
Resposta da Fittleworth Medical
Thank you for your kind feedback. We’re delighted to hear that you find our team dedicated and helpful, and committed to providing the support you need. Your comments mean a great deal to us, and we’re pleased that our efforts to assist our customers are making a positive difference to your experience.
Regards
Joana, Customer Experience Specialist – Fittleworth
When I phone my orders in they are…
When I phone my orders in they are always helpful and friendly. They also read back my orders to make sure it’s correct. Dianne
12 de junho de 2026
Opinião espontânea
Resposta da Fittleworth Medical
Thank you for your kind feedback, Dianne. We’re delighted to hear that you’ve found our team helpful and friendly when placing your orders. Reading orders back to ensure accuracy is an important part of our service, so it’s great to know this has made a positive difference to your experience. We truly appreciate your support and your lovely comments.
Regards
Joana, Customer Experience Specialist – Fittleworth
Friendly and helpful
I find the Fittleworth team to be friendly and knowledgable. They are always genuinely keen to find a resolution to customers queries.
16 de junho de 2026
Opinião espontânea
Resposta da Fittleworth Medical
Thank you for your kind feedback. We’re delighted to hear that you find our team friendly, knowledgeable, and genuinely committed to helping resolve any queries. Providing supportive and effective service is very important to us, so it’s wonderful to know this has been your experience. We truly appreciate your comments and your continued trust in us.
Regards
Joana, Customer Experience Specialist – Fittleworth
A good company to do business with
I order my requirements from Fittleworth who contact my surgery who in turn issue a prescription. This for me works very efficiently. The staff at Fittleworth are always very pleasant, understanding and helpful. I’ve not had a problem with anything and my order always arrives on time.
28 de maio de 2026
Opinião espontânea
Resposta da Fittleworth Medical
Thank you for your kind feedback. We’re very pleased to hear that the ordering process works efficiently for you and that the coordination with your surgery runs smoothly. It’s wonderful to know that our team has been pleasant, understanding, and helpful, and that your deliveries have consistently arrived on time without any issues. We truly appreciate your continued trust and support.
Regards
Joana, Customer Experience Specialist – Fittleworth
Faultless service
Always polite and helpful,resulting in an excellent service. Fast delivery of quality products, making my condition easy to manage.
16 de junho de 2026
Opinião espontânea
Resposta da Fittleworth Medical
Thank you for your kind feedback. We’re delighted to hear that you’ve experienced polite and helpful service, along with fast delivery of quality products. It’s especially rewarding to know that our service is helping to make managing your condition easier. We truly appreciate your comments and your continued trust in us.
Regards
Joana, Customer Experience Specialist – Fittleworth
After submitting my prescription
After submitting my prescription to my surgery, it was approved and forwarded to Fittleworth who contacted me via the courier to advise me of a delivery date/time which was adhered to. A simple and straightforward procedure which works perfectly every time.
4 de junho de 2026
Opinião espontânea
Resposta da Fittleworth Medical
Thank you for your kind feedback. We’re delighted to hear that the process from prescription approval through to delivery has been simple and straightforward for you. It’s great to know that the communication regarding your delivery and the service provided has been consistent and reliable each time. We truly appreciate your continued trust in us and are pleased that everything is working so well for you.
Regards
Joana, Customer Experience Specialist – Fittleworth
Medication top up.
I need a top up on medication every 8 to 12 weeks. When you ring in to place another order the staff are so helpful, confirming that the prescription will be delivered within 10 days. Delivery by DPD means you are aware of a time slot for delivery. All very good.
16 de junho de 2026
Opinião espontânea
Resposta da Fittleworth Medical
Thank you for your positive feedback. We’re pleased to hear that arranging your repeat orders is a smooth process and that our team has been helpful in confirming delivery times. It’s great to know that the DPD tracking and time slot updates are adding to your experience and giving you the reassurance you need. We truly appreciate your kind words and your continued trust in our service.
Regards
Joana, Customer Experience Specialist – Fittleworth
Resposta da Fittleworth Medical
Thank you for your kind feedback. We’re so pleased to hear that you felt well supported from the very beginning. Providing helpful and reliable service right from the start is very important to us, and it’s great to know we’ve made a positive difference to your experience.
Regards
Joana, Customer Experience Specialist – Fittleworth
They have recently changed the pouches…
They have recently changed the pouches which are inconvenient when emptying and also more prone to leaking
15 de junho de 2026
Opinião espontânea
Resposta da Fittleworth Medical
Thank you for your feedback. We’re sorry to hear that you’re finding the recently updated pouches less convenient to use. We would like to advise that this change has been implemented by the manufacturer, and unfortunately it is not something we have control over or are able to alter. However, we do appreciate you bringing this to our attention, and we will ensure your feedback is passed on to the manufacturer for their awareness. Your experience is important to us, and we value you taking the time to share your concerns.
Regards
Joana, Customer Experience Specialist – Fittleworth
I have always had very positive experiences
I have always had very positive experiences with Fittleworth. If I ring, they always know how to help and are very kind natured on the telephone. I have never had any issues with delivery, but I tend to be home so it’s all good. Overall 10/10!
1 de maio de 2026
Opinião espontânea
Resposta da Fittleworth Medical
Thank you so much for your wonderful feedback. We’re delighted to hear that you’ve consistently had such positive experiences with Fittleworth. It’s great to know our team has been able to support you kindly and effectively over the phone, and that your deliveries have been smooth and reliable. We really appreciate your kind words and your 10/10 rating—it means a lot to us. Thank you for your continued trust and support.
Regards
Joana, Customer Experience Specialist – Fittleworth
I don’t have any issues or worries…
I don’t have any issues or worries about not receiving my order once placed . The staff in the call centre answer in a professional and friendly manner and make the call personnel to you. The delivery of the items are always on the date and time given and updates from the drivers are always welcoming, certainly friendly once delivered and I fell confidence that I can trust the courier also to deliver what they promise.
29 de maio de 2026
Opinião espontânea
Resposta da Fittleworth Medical
Thank you very much for your kind feedback. We’re delighted to hear that you feel confident and reassured when placing your orders with us. It’s great to know that our call centre team’s professionalism and friendliness, along with our reliable delivery service and helpful driver updates, have made a positive impact on your experience. We truly appreciate your trust in us and will continue to ensure we provide the same high level of service every time.
Regards
Joana, Customer Experience Specialist – Fittleworth
Still waiting for my latest order
Still waiting for my latest order. Despite the promise of a phone call back, nothing !
15 de junho de 2026
Opinião espontânea
Resposta da Fittleworth Medical
Thank you for your feedback, and please accept our sincere apologies for the delay and lack of follow-up. It looks like your order is due for delivery today. If you don’t receive it, or if you have any further concerns, please don’t hesitate to contact us—we’re here to help.
Regards
Joana, Customer Experience Specialist – Fittleworth
the last 2/3 deliveries
the last 2/3 deliveries, there are several pouches that have leaked after a couple of hours of being worn. originally thought it was my fault ( after 6 years of using ).
Started checking adhesive on pouches , discovered that on a few of the pouches very patchy. I am now anxious going out and extremely anxious of over night as a few incidents have occurred. Obviously disrupted sleep. And having to launder bedding.
Can anybody advice what i can do or who to speak to.
12 de junho de 2026
Opinião espontânea
Resposta da Fittleworth Medical
Thank you for bringing this to our attention, and I’m really sorry to hear about the issues you’ve been experiencing — I understand how worrying and disruptive this must be.
So we can look into this properly and help resolve it for you, please contact our team on 0800 378 846 at your earliest convenience. We’ll be able to review the batch, discuss your experience in more detail, and arrange a suitable resolution.
We’re here to support you, so please don’t hesitate to get in touch.
Regards
Joana, Customer Experience Specialist – Fittleworth
I have previously had issues
I have previously had issues, items out of stock and not being informed.
But today 11/06/26 I received my order of four items, each in its own packaging and each with it's own delivery note.
Also received four emails and four texts.
Plus this delivery came with a new courier, with a eight hour slot.
The previous courier gave a two hour slot ,and they always arrived within that slot.
11 de junho de 2026
Opinião espontânea
Resposta da Fittleworth Medical
Thank you for raising this, and please accept our apologies for the inconvenience caused. We appreciate you bringing this to our attention, and I will pass your feedback on to the team responsible for courier services.
Regards
Joana, Customer Experience Specialist – Fittleworth
Fast and efficient delveries.
I order via my doctors who then issue an order number to Fittleworth. This system works well. Only problems are that deliveries can arrive over different days from the same order. Any queries by phone have always been dealt with politely.
8 de junho de 2026
Opinião espontânea
Resposta da Fittleworth Medical
Thank you for your feedback. I’m glad to hear that ordering via your doctor and receiving an order number for Fittleworth is working well for you, and that our team has been able to assist you politely with any queries. I’m sorry to hear that deliveries from the same order have arrived on different days, and I understand how this can be inconvenient. Please contact us so we can look into this further and see if there is anything we can do to improve or resolve the issue for you.
Regards
Joana, Customer Experience Specialist – Fittleworth
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