Fixflo Opiniões 219

I had a query regarding the system, and the team responded promptly, resolving the issue within 20 minutes! Their efficiency and helpfulness were outstanding. I highly recommend their service :)

From a landlord’s point of view absolute garbage.

I've worked with Fixflo for years across two different businesses and I'm afraid to say they've dropped off a cliff in the past two years. They used to be fantastic and a market leading software. They've now removed all contact numbers for their offices (even if you're an active customer). If you have a complaint (and we have several, including one of their third party providers taking money from our account without permission), you have to fill out a contact form as if you're approaching them for the very first time.

We were then told to direct our complaint to one of the companies they're partnered with. A company I've never heard of, don't have a signed contract with and didn't have any knowledge were supposed to be offering a large part of the service we came to Fixflo for in the first place.

I'm now not really sure what Fixflo do, other than farm work out to sub contractors and point you in their direction when things go wrong.

Stay as far away from these crooks as possible.

They are always on hand to support us with getting the best our of Fixflo for us and our clients.
Always looking to improve the system to make it better for their customers.
We are currently going through integrating our Fixflo with our financial system, our customer relations manager has been fantastic at providing us with the information we need and helping us work though any issues we have.

Always very helpful and responsive when need something resolved

Great platform, easy to use and configure, gives good visibility over maintenance issues (both reactive and preventive) allowing our PMs to focus in on the real maintenance priorities and facilitates communications with residents, contractors and landlords, ensuring everyone is up to date and informed about progress of issues. Would highly recommend.

Awful , absolutly awful, i placed
Some feedback on the app and they deleated it. Crashes every day i have to reload five accounts everytime i want to add Anything.
If you can stay clear. Not even one star

Our account manager James has been nothing short of excellent throughout. He is always on hand to assist with any queries and make our experience with the platform better. Would highly recommend his services!

I’ve had the pleasure of working with James, our Account Manager. James is always quick to respond to any queries, and his knowledge of the product is exceptional. He takes the time to understand our needs and offers tailored advice that has been invaluable in helping us make informed decisions. His professionalism and attention to detail make him a pleasure to work with. Highly recommend!

These lot are incompetent. They think out of hours emergency repairs means some time the next working day. Clearly they are thick.

The web application is average but it works but the phone app is so bad it can not be expressed in words, as an contractor I have not choice but to use this and just like the rest of lettings agents don't give a flying monkey how we can struggle with this piece of rubbish. All they can do is to answer with kind words but they (fixflo) don't care about the problems we go through, they get their money from the agencies so (swear word cos otherwiseis not alowed) the rest of us. There is nothing in this company that can be said in the good way. If I had only just about 70% ratings right, I would be absolutely worried my company is doing something very wrong. We (the contractors) need to do something to shut this cons down.

Monika was able to assist us and resolve our concerns quickly.

We are a block management company that have recently started using Fixflo as both planned maintenance and reporting software. It is very different to the very basic system we had previously used, and is very user Friendly. The support in getting to this point has been excellent, particularly when much of the terminology is new to us - Particular thanks to Valentina Morro who's been holding our hand through this process with grace and patience! A further thank you to Joe Goss for giving us the push that we needed to get on Board. Very happy to recommend Fixflo, and looking forward to continuing to learn more about this system as new features are added in the future.

Having used Fixflo at a previous agency, it was an obvious choice to implement it at Littlejohns. The onboarding support from Valentina was exceptional, and it was a pleasure to have James Kelsall, whom I had previously worked with, assigned as our Customer Support contact.

Have used for many years with my business, Fixflo has certainly helped to streamline operations and helped keeping on top of maintenance and safety documents. Thank you.

If I could leave a zero review then I would, absolute awful service, we started to
use these people for out of hours emergency and then told months down the line that they are closed on weekends when most needed.
You cannot get hold off anyone, absolute awful and over charge.
Stay away as we have a tenant who’s boiler was left for a whole weekend poring water in to the flat below and causing major damage.
5 days later still waiting on a call.

Fixflo has been an amazing fresh change to our current operation at Hillagte. We are a group of residential block managers and the system which is now integrated has helped the team and our contractors have a seamless overview of our planned maintenance and reactive jobs.
I would like to give a HUGE shoutout to Valentina Moro who has helped us through the process, she has been one of the best account managers I have ever worked with and has gone above and beyond to help us get the ball rolling.

It's very telling that the positive reviews are principally from lettings agents and the negative reviews are from tenants and contractors.

I have told my lettings agent a few times that FixFlo is awful, but they seem to just ignore me. I still have to use it. Thankfully I am in the process of selling my property so I won't have to suffer it much longer.

Here is my review from the perspective of a landlord.

Firstly, FixFlo answers a question that nobody asked. Nobody ever said that communicating with their agent is too convenient and easy, we wish communication could be more cumbersome and frustrating. My agent says that FixFlo is the "leading maintenance software in the UK." It's like saying FixFlo is the leading cat skateboard in the UK. Nobody needs FixFlo. it serves no purpose from a landlord's perspective. I have three properties, the agent for one of them uses FixFlo. It is far easier to manage maintenance by email with the other agent. For me as a landlord, FixFlo adds absolutely zero value. It is of no utility. It is a burden. It ought not to exist even.

My issues with it in no particular order are as follows

I do not exist as a user on FixFlo. If I go to my agent's FixFlo portal I cannot log in and see all my issues. I can only log a new fault. I don't know how, I don't actually need to log a fault, it is possibly geared towards tenants and my review is from the perspective of a landlord.

If I want to see my issues I need to go and find an email about an issue (at this point it is already preferable if my issues are just in email.) I need to click the link, wait to open the page and see that the link is expired. Wait for a new link to arrive, again by email, then click again. Fixflo calls this a "magic link." It is not in any way magical, it is tedious and circuitous.

That is how you access FixFlo as a landlord. Has anyone ever drawn this workflow on a piece of paper to consider how ridiculous it is?

Compare it to email. The issue is in an email conversation right there and I am always logged in to my own email. None of this repetitive login theatre.

First thing you notice about your FixFlo issues. They are back to front. The ones on the first page for me are the issues that were closed 25 months ago. There is no option to sort issues, your open (in progress) issues are right at the bottom of the final page. It's just more clicks to get where you need to be.

Open your newest issue. Close it using the back button built into the platform. Where do you go? You go right back to page 1. Back to your issues that were long since closed again. Surely that is UI design 101. You click back, you go back to the previous page. Not all the way back to the start.

More clicks again to get you to the end where your open issues reside.

Open a current issue. You can read comments in a narrow pane in the middle of the screen, It is about a third of the screen height. So you cannot really read comfortably or meaningfully like you can with any email app.

All but the shortest comments are collapsed, so more clicking to expand them. I see most of the comments made in my portal require scrolling to read the entire expanded message due to the narrow letterbox shaped reading space.

Remember email is designed for being read. Another reason FixFlo is not as good as email.

Below the comments there is a single row to type a new comment.

The unclever thing about this. Nobody has ever tested this on a mobile phone. You will just spend forever staring at the screen wondering how to reply to the comments.

I have previously updated an issue in FixFlo only for nothing to be actioned. I emailed my lettings agent to see if anything was being done and I was told "Sorry I did not see the reply in FixFlo." It is a communication medium that is not particularly geared towards communication.

I cannot see any way in which FixFlo is not inferior to just managing conversations by email.

The TrustPilot reviews seems to indicate that lettings agents tend to like FixFlo. However contractors and tenants (and now this landlord) do not. I presume it is agents that pay for the license so if FixFlo only bothers to make it good for one class of user then it makes sense that it is for the user that pays.

Lettings agents, take note. Using FixFlo will reflect badly on your company, I have told my lettings agent this. I think less of them because of this hopeless platform that they insist on using. It is detrimental to your brand. Imposing a badly conceived platform like this on your clients only frustrates and annoys them. Literally nobody ever said they love working with their letting because they use FixFlo. Landlords like me do like efficient and prompt comms. Not going around the houses to manage issues.

Update 2 September. Fixflo has now added the missing email to their reply but I see no merit in contacting them. My review is sufficiently specific.

I now cannot log into my 3 accounts and the customer service is rubbish . I’ve emailed three times . Replied the first time and I told them what the problem is and no reply back . Monika Taylor also I’m a contractor . Seems like we are left .

Monika was great really helpful and patient with me