Forces Insurance Opiniões 

336
TrustScore: 1 em 5

1,1

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I would give this company 0 starts but I can’t. Clearly states NATO overseas on their website but won’t insure me working in NATO in Italy. Joke of a company who needs to make it clear they only insur... Ver mais

Classificada 1 em 5 estrelas

High premium hikes after first year after luring service men/women with promos and deals. slow customer service and a lack of staff make for an overall terrible experience. If you have 5+ years no... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Attempted to claim on a laptop. Due to the fact that the laptop had an issue electrically, we were denied instantly over the phone. Honestly, what's the point of insurance if you can't claim fo... Ver mais

Classificada 1 em 5 estrelas

This company has terrible customer service. Impossible to get through to. when you do the staff make commitments they renege of them. Can't comment on the actual insurance products - but I would advi... Ver mais

Informações sobre a empresa

  1. Agência de seguros

Sobre Forces Insurance

Informação fornecida por diversas fontes externas

Forces Insurance (formerly TF Insurance) was founded in 2001 to provide military personnel, their families, and related civilian personnel with a range of motor insurance products designed specifically for their needs.

During this time, we’ve encountered many situations that are unique to members of HM Forces, and we’ve worked hard with a number of underwriters to create policies that protect our customers’ interests.

Every year, several thousand fully featured motor insurance policies are purchased through Forces Insurance.

Structure and Regulation

  • Limited company registered in England No. 4188402
  • Licenced Credit Broker under the Consumer Credit Act 1974
  • Registered as a Data Controller under the Data Protection Act 1998
  • Authorised and regulated by the Financial Conduct Authority (Firm number 308683)

Informações de contacto

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Muito mau

TrustScore: 1 em 5

336 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Todas as opiniões

(336)

1 opinião nos últimos 12 meses

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Classificada 5 em 5 estrelas

very Helpful

A very helpful and understanding company. Had issues with my No Claims Discount paperwork as u had been out if Europe for a number of years. Accept my old certificates with out any major issues, unlike the other UK insurance companies that would not even disscuss the issue. A little more expense but worh every penny, better then have 0 no claims

4 de outubro de 2015
Opinião espontânea
Classificada 2 em 5 estrelas

unhappy premium

Firstly passed around the houses to 4 different people who couldn't deal with my renewal as I was insuring an expensive car . I had to speak with a certain individual who was a specialist .
Next had to haggle for a decent price .Not brilliant but paid never the less.
Then get home to speak to neighbour with exactly the same car (different colour) to find out he paid 100 pounds less .

24 de setembro de 2015
Opinião espontânea
logótipo da Forces Insurance

Resposta da Forces Insurance

Hi Mr Taylor

I'm so sorry that we gave you the run around when you called to renew your policy.

We were determined to get you the best deal for your car but the appropriate supervisors were unavailable at the time of your call. However, I am assured that the arrangements eventually made for you were on very attractive terms.

In regard to your neighbour's premium I'm afraid that paying a different premium to you will always be the case (sometimes more, sometimes less) as premiums are calculated taking into account a variety of factors such as the policyholders age, experience and No Claims Discount as well as the car being insured. It is neigh impossible to get two policyholders paying the same price for their car insurance.

Regards
Keith Frampton
Director of Operations

Classificada 5 em 5 estrelas

Excellent service and an easy way to convert German No Claims bonus to UK.

I have been based in Germany for 5 years with the Army and had my wife’s car and my own insured with a German insurance company throughout. I contacted Forces Insurance to get a UK based insurer that would accept our German No Claims bonus when we moved back to the UK. The staff that I spoke to were incredibly friendly and helpful and quickly found something that suited our needs. Would happily use again and will recommend to my friends.

17 de setembro de 2015
Opinião espontânea
Classificada 5 em 5 estrelas

Annual renewal

Very helpful customer services, even offered that there had been a mistake on the renewal letter and that the premium was in fact less than quoted.

5 de setembro de 2015
Opinião espontânea
Classificada 1 em 5 estrelas

Better Forces Cover Available!!!

Had cover with this company for the past year. From the initial look, seems like a good deal but certainly went sour quickly!

After having another vehicle shunt my car I contacted the insurers giving them all of the other drivers details, policy numbers and police references. I then waited two weeks for the insurers to contact me with repair details - I ended up calling them to find out what they were going to do with repairing my car.

They then advised me that they would need yet another two weeks to assess the car....and even then they said they would look at writing it off prior to even seeing the minor damage caused by the other vehicle. The advisor on the phone then asked me to provide all of the information that the company had already received, because they hadn't processed it on the system!

The shortfall was that I paid to have my car fixed despite having fully comprehensive insurance (with hire car cover)and been cleared of all liability.

I then decided this year to change insurers (went to Halifax for a proper service). Asked forces insurance to provide me with my no claims bonus 3 weeks ago.....I still am yet to receive either an email attachment or a piece of paper through the post.

My experience has put me off of using tailored forces insurers and I have recommended other companies that are capable of providing the service that you pay for.

30 de agosto de 2015
Opinião espontânea
logótipo da Forces Insurance

Resposta da Forces Insurance

Hi Mr Doble

I am so sorry that your recent experience has soured your relationship with us.

I am very much aware that the service you receive when you make a claim has to be first class and our panel of insurers are chosen very carefully to ensure our customers do get the very best treatment.

The insurance company we placed you with does have the very best reputation and so we have contacted them on your behalf to see what went wrong on this occasion.

Meanwhile, I can confirm that we have sent you your proof of No Claims Bonus, as requested. We had, in fact, sent it previously but to your address in BFG as we were unaware that you had returned to the UK.

Sincerely
Keith Frampton
Director of Operations

Classificada 2 em 5 estrelas

Poor

Changed my car to another 2 lt and for some reason my insurance has gone up about £300 in the past 2 years, thinks it's disgusting.

29 de agosto de 2015
Opinião espontânea
logótipo da Forces Insurance

Resposta da Forces Insurance

Hi Mr Gladwyn

I was surprised to see the hike in premium you suggest and thought there must be more to it.

Two years ago you were indeed just paying £421 for your insurance premium and I see this year it has gone to £607 plus you've purchased Roadside Rescue cover for an additional £79.50.

Still a sizeable increase though, even if not the £300 you thought.

As you say you have changed your car a couple of times and your current car is quite a bit newer and more valuable than your previous two.

Insurance companies would face an increased cost should you need to make a claim and so the premium is higher than it would have been if you had retained the older car.

Sincerely
Keith Frampton
Director of Operations

Classificada 4 em 5 estrelas

Very good service

I had my steering belt cut therefore I requested the service. They were a bit late due to the peek time but still in average.

23 de agosto de 2015
Opinião espontânea
Classificada 5 em 5 estrelas

First Time Soldier

My experience was made easy the knowledge of the agent I deal with. I thought of forces insurance as a last ditch effort to get the best deal for my new car. Most things were inclusive and I was covered for pretty much everything I needed for business (armed forces) and pleasure. All of which I could not get from a conventional insurer.

I would certainly recommend Forces Insurance to all my muckers... 100% Rating...

20 de agosto de 2015
Opinião espontânea
Classificada 5 em 5 estrelas

Brilliant customer service

Over all brilliant customer service no problems very helpful answered everything with and explanation so I understood it all good and got me the cover I needed

13 de agosto de 2015
Opinião espontânea
Classificada 3 em 5 estrelas

Expensive but did what I needed

You can find a lot of cheaper companies out there, the prices they charge are a rip off. The level of cover is only on par with most standard insurers and they hold BFG to ransom. They did however match my NCD so not all bad (if I did not need this insurance for BFG I could have got two UK policies a lot cheaper, even without a matched NCD elsewhere).

1 de julho de 2015
Opinião espontânea
logótipo da Forces Insurance

Resposta da Forces Insurance

Hi Dave1

I was shocked to read your comments and called for an immediate investigation of your case to see what could possibly have gone wrong.

As readers from this review site will see we may not always be the cheapest option available to all our customers but we are never beaten on value for money or on the level of cover provided. In fact, if you see the total score ratings we receive from customers 94% have given us either 4 or 5 Stars.

Our policies are especially designed for the Service community and the one we placed you with is the BEST option available. I’d even go further to say that if you COULD find another policy with BETTER cover I would give you this one for free!

Having listened to your call arranging the cover for your car and noting that we ‘mirrored’ the No Claims Discount held on your other car I can’t possibly see how we have not met your expectations. In fact, throughout the call you seemed delighted with the solutions we were providing for you.

I have asked our Customer Services Manager to contact you separately to see why you now feel so upset on the arrangements made for you.

Whilst I appreciate that there is a narrower choice available to Service personnel when serving in Germany (as compared to the UK) there are five or six other options that customers can consider if we aren’t considered the favourite solution.

Sincerely
Keith Frampton
Director of Operations

Classificada 5 em 5 estrelas

Good Company

Been with Forces Insurance for 4 years and never had a complaint quick reliable and straight forward.

30 de junho de 2015
Opinião espontânea
Classificada 4 em 5 estrelas

Customer care

The politeness of the customer service is exceptionally good. As a customer service, you represent the company. The service provided to me was great with the urgency that was met.

25 de junho de 2015
Opinião espontânea
Classificada 5 em 5 estrelas

Car insurance made easy

Compared with other companies ForcesInsurance fully understood thecomplications of returning to UK and the BFG system.
Unlike others they found my vehicles easily on line using my DVLA registrations or chassis numbers. Patient, quick and polite all documentation arrived on line and by post very quickly.

22 de junho de 2015
Opinião espontânea
Classificada 5 em 5 estrelas

excellent especially for military personnel!

They offer you so much stuff! The first year is kinda expansive if you have 0 years calmes or under the age of 25! But they where not the cheapest for a first car. But due to all the extras you get and they said after I get my first 1 year no calmes they will be cheaper by a fair bit so well worth going through the first year! They even give you bissness Incurance for free and cover you on all military bases! Glad I choose them! And looking forward to see what they offer me next year! Also 2 months free!!!!

16 de junho de 2015
Opinião espontânea

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