Bought our car 2 week ago, had a test ride and all this follow up of the car by JJ and other gentlemen (I don't remember his name). They helped us done every steps one by one, explained what they been... Ver mais
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Leia as opiniões dos outros
We visited the Winsford site 3 times, the first to view three vehicles we had seen on their Internet pages, the second to view two others, one of which we test drove that day and decided to make a pur... Ver mais
Easy to view a range of cars with no pressure and no salesmen following you around. Once we found a car easy to buy…just let them know at the outset that you don’t need all the added products and you... Ver mais
After the purchase of vehicle, found error (SatNav had been de-activated and hence non-functioning) - FoW had not completed their pre sale checks properly. Sales assistant told by their sales manager... Ver mais
Informações sobre a empresa
Escrito pela empresa
FOW is the original, multi-award winning Car Supermarket with two fantastic locations in Winsford, Cheshire and Trafford, Manchester. We were born in 1959 and have perfected the UK's easiest and most enjoyable car shopping experience with a focus on fantastic customer care and great prices - values that stay true to this day. To keep things nice and easy we launched FOW Perks to help make your car buying experience a great one! What does this mean? You can reserve any vehicle FREE for up to 48 hours (you won't find this elsewhere), buy online or instore with an expert handover and home delivery available, request a personalised video from home, arrange a test and even part exchange or sell your old car to us. To support this further, our technicians will prepare your new car to the highest standard using industry leading technology and processes. Every vehicle receives a PDI (Pre Delivery Inspection), PSI (Pre Sales Inspection) alongside quality control, multipoint photography process and final sold checks to ensure all aspects of your vehicle match the FOW quality standard. Chat to our team today, we'll help answer those all important questions and help you drive away in the car of your dreams - this is FOW.
FOW - Fords of Winsford
Escrito pela empresa
- Reserve any car for FREE up to 24 hours
- Peace of mind car shopping - reserve any car for FREE for up to 24 hours.
- Enjoy an Award Winning Online Experience
- Proud winners of the 2022 AM Awards - Online Consumer Experience of the Year.
- FREE Transfers Between our 2 Locations
- Enjoy the flexibility and freedom to view any vehicle at your leisure at the location nearest to you.
- No Hidden Costs or Admin Fees
- Simply the price you see is the price you pay.
- Enjoy a Personalised Video of Your New Car
- Our Product Specialists will showcase your new car in detail for you to enjoy from the comfort of your own home.
- Buy Online - Click & Collect - Home Delivery
- At FOW, you're in control. Enjoy the UK's most enjoyable car shopping experience, online or in-store with home delivery or click & collect available.
- Multipoint Inspection
- Every vehicle is prepared to the highest standard with a multipoint inspection completed by our technicians before you drive away.
- HPI Check
- Our complimentary HPI check is performed on every vehicle for your peace of mind - included at no extra cost.
- Finance to Match all Budgets
- PCP or HP? Our product specialists will discuss your options and help secure your dream car at a budget to suit.
- Over 60 Years of Trust
- Enjoy a completely hassle free and enjoyable car shopping experience built on solid foundations over 60 years ago.
- Part Exchange or Sell Your Old Car
- Quickly and easily part exchange or sell your old car with FOW today.
Great Service Time and Time Again
Why promise when we simply deliver
At FOW you'll enjoy award winning service alongside our commitment to: HPI check every vehicle, perform a multipoint inspection before you take delivery, price check all our vehicles daily - no nonsense, just great prices, quality control and re-clean every vehicle, photograph and video every vehicle so you can enjoy peace of mind car shopping and the option to part exchange or sell your old car. Car shopping made easy at FOW.
Informações de contacto
Fords of Winsford Ltd Wharton Retail Park Weaver Valley Road Winsford, Cheshire, CW7 3AL, Winsford, Reino Unido
- 01606 866 199
- hello@fow.co.uk
- www.fow.co.uk
4,3
Excelente
13 mil opiniões
Pede aos clientes que escrevam opiniões
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Respondeu a 97% das suas opiniões negativas
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Very helpful when car had slight…
Very helpful when car had slight problem when I picked it up...was sorted in couple of hours and put extra fuel in for the inconvenience...staff and service was very good...would definitely buy another car off FOW
2 de setembro de 2026
Resposta da FOW Car Supermarket
Thank you for your great review! We're sorry there was a slight issue when you collected your car, but we're really pleased that the team were able to get it resolved quickly and get you back on the road within a couple of hours.
It's lovely to hear that you were happy with the service you received and appreciated the extra fuel for the inconvenience. Thank you for your understanding and for saying you'd choose FOW again – that means a lot to us!
We hope you enjoy many happy miles in your new car.
Many Thanks,
FOW Customer Service Team
Great service
Carla in sales made the whole process of buying the car so easy. She was really friendly & professional, thank you.
3 de setembro de 2026
Resposta da FOW Car Supermarket
Thank you for your lovely review! We're delighted to hear that Carla made the whole car-buying process easy and enjoyable for you.
It's great to know that her friendly and professional approach made such a positive impression. We'll be sure to pass your kind words on to her!
Thank you for choosing FOW, and we hope you're enjoying your new car!
Many Thanks,
FOW Customer Service Team
Good experience of phoning in the…
Good experience of phoning in the morning and achieving a same day purchase with part ex involved too . Quite a few hurdles for our salesperson Carla to jump through but all handled really well along with last minute service too ..
3 de setembro de 2026
Opinião espontânea
Resposta da FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that we were able to get everything sorted for you in the same day, including your part-exchange and last-minute service.
It sounds like Carla had a few hurdles to overcome along the way, so it's great to hear that she handled everything so well and made the process a positive one for you. We'll be sure to pass your kind feedback on to her!
Thank you for choosing FOW, and we hope you're enjoying your new car!
Many Thanks,
FOW Customer Service Team
Resposta da FOW Car Supermarket
Thank you for your review! We're really pleased to hear that you found our team helpful and had a positive experience with us.
We really appreciate your feedback and hope to welcome you back to FOW again in the future!
Many Thanks,
FOW Customer Service Team
Great place to walk around staff are so…
Great place to walk around staff are so friendly I found the car for me thanks to Jaime arcaini pleasure doing business 👍
31 de agosto de 2026
Resposta da FOW Car Supermarket
Thank you for your fantastic review! We're so pleased to hear that you enjoyed your visit and found our team friendly and welcoming.
It's great to hear that Jaime helped you find the perfect car and made the experience such a positive one. We'll be sure to pass your lovely feedback on to her!
Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car! 👍
Many Thanks,
FOW Customer Service Team
Buying a car for me for first time in a…
Buying a car for me for first time in a long time was made simple , enjoyable and hassle free with the very knowledgeable and friendly Tyler Noden , a young guy really good at his job
2 de setembro de 2026
Resposta da FOW Car Supermarket
Thank you for your lovely review! We're delighted to hear that Tyler made buying a car again after such a long time simple, enjoyable and hassle-free.
It's fantastic to hear that his friendly and knowledgeable approach made such a positive impression. We'll be sure to pass your kind words on to Tyler – we're sure he'll really appreciate them!
Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Resposta da FOW Car Supermarket
Thank you for your great review! We're really pleased to hear you had a positive experience with us and appreciate you taking the time to share your feedback.
We hope to welcome you back to FOW again in the future!
Many Thanks,
FOW Customer Service Team
My sales person was amazing and very…
My sales person was amazing and very paitient
Te exsperience was perfect from start to finish
29 de agosto de 2026
Resposta da FOW Car Supermarket
Thank you for your lovely review! We're delighted to hear that you had such a great experience from start to finish and that your salesperson was patient, helpful and made the process so enjoyable.
We really appreciate your feedback and hope you're loving your new car!
Many Thanks,
FOW Customer Service Team
Would definitely purchase a car from…
Would definitely purchase a car from them again and recommend to friends & family. . Have used many times in the past but not for about 15 years as we moved to east Yorkshire but came back across for this purchase and am extremely pleased with the car and the level of service we received from Alex who was thorough with everything and not at all pushy. Thank you for everything Alex
29 de agosto de 2026
Resposta da FOW Car Supermarket
Thank you so much for your wonderful review and for making the journey back to FOW after all these years! It means a lot to know that you chose to return to us for your latest purchase.
We're delighted to hear that you're extremely pleased with your new car and the service you received from Alex. It's fantastic to know that he was thorough, helpful and made the experience comfortable without any pressure. We'll be sure to pass your lovely comments on to him.
Thank you for your continued support and recommendation to friends and family. We hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Communication by sales rep very poor
Communication by sales rep very poor. Incorrect information provided on multiple occasions.
28 de agosto de 2026
Resposta da FOW Car Supermarket
Thank you for taking the time to leave us your feedback. We're sorry to hear that the communication you received fell below the standard we expect and that incorrect information was provided on multiple occasions.
Clear and accurate communication is an important part of the customer experience, so we appreciate you bringing this to our attention. Your comments will be shared with the relevant team so that the circumstances can be reviewed and improvements made where needed.
Many Thanks,
FOW Customer Service Team
Friendly knowledgeable and Ewan…
Friendly knowledgeable and Ewan explained everything clearly great 👍
29 de agosto de 2026
Resposta da FOW Car Supermarket
Thank you for your great review! We're really pleased to hear that you had such a positive experience and found the team friendly and knowledgeable.
It's fantastic to hear that Ewan explained everything clearly and looked after you throughout the process. We'll be sure to pass your kind feedback on to him!
Thank you for choosing FOW, and we hope you're enjoying your new car! 👍
Many Thanks,
FOW Customer Service Team
Good experience which could have been excellent if a couple of areas were improved
Able to make appointment which went ahead on time. Supplier able to answer all questions. Test drive accomplished in first visit. Price was fair. Some negotiation possible re trade-in and warranty purchase. This part was added to the end of discussion with a more senior employee who was deliberately very fast and a little pushy. Overall felt the deal was reasonable but didn't have a chance to test it with alternatives. For example was not given full details of warranty I was buying - I got the impression the sale of the warranty was very important to the supplier. Luckas the initial salesman was very personable and helpful. The company could improve on communications by not sending out emails with noreply meaning any queries had to then go back via a central mailbox. One of the emails had a link that did not work. The store is large and very busy. I was late for the collection of the car due to a traffic jam and consequently had to wait 45 minutes to be served and then everything was rushed. Consequently I found myself in a few situations where I had to google answers because I was stuck (e.g. removing the charging cable and releasing the car from parking mode). Not really their fault just circumstantial on a very busy day for them.
29 de agosto de 2026
Resposta da FOW Car Supermarket
Thank you for taking the time to leave such detailed and constructive feedback. We're pleased to hear that your initial appointment ran smoothly, you were able to test drive the vehicle on your first visit and that Luckas was personable, helpful and able to answer your questions.
We do, however, appreciate your comments regarding the warranty discussion. Any additional products should be clearly explained so that customers have the information and time needed to make an informed decision, without feeling pressured. We'll take your feedback on board, along with your comments regarding our email communications and the link that wasn't working.
We're also sorry that your collection felt rushed. While we appreciate you were unfortunately delayed by traffic on what was a particularly busy day, we would still want you to leave feeling confident with the vehicle, particularly with features such as charging and parking controls.
Thank you again for your balanced feedback. We're glad that overall you felt the deal was reasonable, and we'll use the points you've raised to help us improve the experience for future customers.
Many Thanks,
FOW Customer Service Team
Fair prices and exceptional customer service
FOW are fully deserving of their excellent reputation and are, in my view, the benchmark for all used car supermarkets.
I visited on a bank holiday weekend and, despite the high volume of customers, their efficiency and exceptional customer service shone through.
I had reserved a vehicle online, which, on viewing, surpassed my expectations. It was in mint condition and very fairly priced. I was also offered a very reasonable part-exchange deal on my existing car.
I collected my beautifully presented new car the following day and I am truly delighted with it - and with FOW, for making the whole experience so straightforward and stress-free.
Special thanks to Lana Haynes for her knowledge, efficiency and outstanding customer care skills.
30 de agosto de 2026
Resposta da FOW Car Supermarket
Thank you so much for taking the time to leave such a fantastic review! It means a great deal to hear that you feel FOW lives up to its reputation and that your experience was straightforward and stress-free from start to finish.
We're delighted that the vehicle exceeded your expectations and that you were happy with both the price and your part-exchange. It's also wonderful to hear that Lana provided such knowledgeable, efficient and attentive service, especially during a busy Bank Holiday weekend. We'll make sure your lovely comments are passed on to her!
Thank you for choosing FOW. We hope you continue to love your new car and wish you many happy miles ahead!
Many Thanks,
FOW Customer Service Team
Helpful staff member
Helpful staff member, explained everything clearly and easily understood, very clean and pleasant atmosphere, customer service up to this point very good.
28 de agosto de 2026
Resposta da FOW Car Supermarket
Thank you for taking the time to leave us a lovely review! We're really pleased to hear that our team were helpful and explained everything clearly, making the process easy to understand.
It's also great to know you found the dealership clean and welcoming and that you've been happy with the customer service you've received so far.
Thank you for choosing FOW!
Many Thanks,
FOW Customer Service Team
Got what we wanted!
My partner and I reserved a car at the Trafford location which we saw online and had our hearts set on it the moment we got in to test drive it.
Daiva talked us through everything brilliantly and was really helpful with the whole process.
Really happy with the car we left in and would certainly recommend FoW.
31 de agosto de 2026
Opinião espontânea
Resposta da FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that you found the perfect car online and loved it from the moment you took it for a test drive!
It's great to hear that Daiva looked after you both so well, clearly talked you through everything and made the whole process straightforward. We'll be sure to pass your lovely feedback on to her.
Thank you for choosing FOW Trafford and for your recommendation. We hope you both enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
First initial sale with Ella was very…
First initial sale with Ella was very positive, unfortunately the collection day wasn’t the same experience for us. We were told to collect at 12pm but had to wait an hour before we were seen. We ran through final details and as soon as I said there was a slight change in our payment and would not be using their finance the sales reps attitude changed. She was quite rude with a condescending manner which I did not appreciate especially when parting with a lot of money.
There was another error on FOW part, we were told initial sale day that the car came with a 4 year warranty but when we collected the car that wasn’t the case- it was only under warranty if we took their finance plan which none of this was explained as it was built into the monthly repayment plan. we had been led to believe the car automatically came with a Warranty , this was very misleading and disappointing as the original sale experience was great. They had also added the guard x to the car which we had declined at the point of sale when paid the deposit.
Not the best overall experience but Ella was lovely and looking back we wish we had waited for her return to deal with her
30 de agosto de 2026
Resposta da FOW Car Supermarket
Thank you for taking the time to provide such detailed feedback. We're pleased to hear that your initial experience with Ella was so positive, and we'll make sure your kind comments about her are passed on.
We're sorry, however, that the collection experience didn't meet the same standard. Waiting an hour beyond your agreed collection time is frustrating, and we're particularly concerned to hear how you felt you were spoken to after advising that you would no longer be using the finance option.
We're also sorry for the confusion surrounding the warranty and GuardX. Any optional products, their costs and any conditions attached to them should be clearly explained so that you understand exactly what is and isn't included before making your decision. Equally, if GuardX had been declined, this should have been accurately reflected throughout the process.
We appreciate you bringing these points to our attention. Your feedback will be shared with the relevant team so the communication, customer handover and explanation of additional products can be reviewed.
Many Thanks,
FOW Customer Service Team
Sienna was of great assistance and…
Sienna was of great assistance and given a chance I would definitely recommend others to FOW Winsford. She made the acquisition of the vehicle I wanted smooth and a success too.
31 de agosto de 2026
Opinião espontânea
Resposta da FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that Sienna was so helpful and made the process of purchasing your new vehicle smooth and straightforward.
We'll be sure to pass your lovely feedback on to her. Thank you for recommending FOW Winsford, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
one stop shop
one stop shop, no messing, no going somewhere else for a stupid reason.
was dealt with quickly and given welcome assistance for admin
30 de agosto de 2026
Opinião espontânea
Resposta da FOW Car Supermarket
Thank you for your great review! We're really pleased to hear that you found the whole process straightforward and convenient, with everything you needed in one place.
It's great to know the team looked after you quickly and provided all the assistance you needed with the admin. We really appreciate your feedback and hope you're enjoying your new car!
Many Thanks,
FOW Customer Service Team
Just bought a Volvo XC40 and whole…
Just bought a Volvo XC40 and whole experience from reserving the car to actually buying the car was stress free. No pressure from anyone to buy and given plenty of time to look around the vehicle. The only little negatives are the test drive could be longer and you only get 30 days warranty. I would recommend buying from here and I would buy from here again.
26 de agosto de 2026
Resposta da FOW Car Supermarket
Thank you for taking the time to leave us such a great review! We're delighted to hear that the whole process, from reserving your Volvo XC40 through to completing the purchase, was relaxed and stress-free.
We also really appreciate your feedback regarding the length of the test drive and the warranty provided. Comments like these are valuable to us and help us understand where we can continue to improve the customer experience.
Thank you for your recommendation and for saying you'd choose FOW again. We hope you enjoy many happy miles in your new XC40!
Many Thanks,
FOW Customer Service Team
I’m a 3 time FOW customer
I’m a 3 time FOW customer, albeit with long intervals between purchases.
What I’ve noticed is lack of 121 accountability, sales people at best may identify themselves but no follow up via individual business cards - email addresses etc.
This time I was P/X one car against another, with an established timeframe.
Several days later a FOW employee (unknown) advised completion delayed. I had already arranged insurance transfer at £cost. I was advised that the costs (to reverse) would be reimbursed- via fuel credit.
Several days before pick up ‘Neil’ (collections) advised new completion date.
I reiterated promised fuel cost credit.
Neil acknowledged, and advised he would email “Ash” (Ashley) ehm would arrange.
On collection day - Saturday 29th August ‘Ash’ was on a day off and I was passed to another FOW colleague
‘Surprisingly’ - ZERO fuel in car, so customer out of pocket for FOW mistakes!!!
29 de agosto de 2026
Resposta da FOW Car Supermarket
Thank you for taking the time to leave such detailed feedback, and for choosing FOW for a third time.
We're sorry that on this occasion the communication and handover fell short of the standard you expected. We completely understand your frustration, particularly as the collection date changed after you had already arranged your insurance transfer and you were then advised that the additional cost would be recognised with a fuel credit.
Thank you for highlighting this. Your comments around ownership, communication between departments and ensuring agreed actions are followed through will be shared with the relevant team.
Many Thanks,
FOW Customer Service Team
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