We visited the Winsford site 3 times, the first to view three vehicles we had seen on their Internet pages, the second to view two others, one of which we test drove that day and decided to make a pur... Ver mais
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Leia as opiniões dos outros
Easy to view a range of cars with no pressure and no salesmen following you around. Once we found a car easy to buy…just let them know at the outset that you don’t need all the added products and you... Ver mais
After the purchase of vehicle, found error (SatNav had been de-activated and hence non-functioning) - FoW had not completed their pre sale checks properly. Sales assistant told by their sales manager... Ver mais
There was/is a great selection of vehicles the organisation of which was very well operated. Jaime the sales lady was very efficient and delight to deal with. I had a small technical issue and FOW org... Ver mais
Informações sobre a empresa
Escrito pela empresa
FOW is the original, multi-award winning Car Supermarket with two fantastic locations in Winsford, Cheshire and Trafford, Manchester. We were born in 1959 and have perfected the UK's easiest and most enjoyable car shopping experience with a focus on fantastic customer care and great prices - values that stay true to this day. To keep things nice and easy we launched FOW Perks to help make your car buying experience a great one! What does this mean? You can reserve any vehicle FREE for up to 48 hours (you won't find this elsewhere), buy online or instore with an expert handover and home delivery available, request a personalised video from home, arrange a test and even part exchange or sell your old car to us. To support this further, our technicians will prepare your new car to the highest standard using industry leading technology and processes. Every vehicle receives a PDI (Pre Delivery Inspection), PSI (Pre Sales Inspection) alongside quality control, multipoint photography process and final sold checks to ensure all aspects of your vehicle match the FOW quality standard. Chat to our team today, we'll help answer those all important questions and help you drive away in the car of your dreams - this is FOW.
FOW - Fords of Winsford
Escrito pela empresa
- Reserve any car for FREE up to 24 hours
- Peace of mind car shopping - reserve any car for FREE for up to 24 hours.
- Enjoy an Award Winning Online Experience
- Proud winners of the 2022 AM Awards - Online Consumer Experience of the Year.
- FREE Transfers Between our 2 Locations
- Enjoy the flexibility and freedom to view any vehicle at your leisure at the location nearest to you.
- No Hidden Costs or Admin Fees
- Simply the price you see is the price you pay.
- Enjoy a Personalised Video of Your New Car
- Our Product Specialists will showcase your new car in detail for you to enjoy from the comfort of your own home.
- Buy Online - Click & Collect - Home Delivery
- At FOW, you're in control. Enjoy the UK's most enjoyable car shopping experience, online or in-store with home delivery or click & collect available.
- Multipoint Inspection
- Every vehicle is prepared to the highest standard with a multipoint inspection completed by our technicians before you drive away.
- HPI Check
- Our complimentary HPI check is performed on every vehicle for your peace of mind - included at no extra cost.
- Finance to Match all Budgets
- PCP or HP? Our product specialists will discuss your options and help secure your dream car at a budget to suit.
- Over 60 Years of Trust
- Enjoy a completely hassle free and enjoyable car shopping experience built on solid foundations over 60 years ago.
- Part Exchange or Sell Your Old Car
- Quickly and easily part exchange or sell your old car with FOW today.
Great Service Time and Time Again
Why promise when we simply deliver
At FOW you'll enjoy award winning service alongside our commitment to: HPI check every vehicle, perform a multipoint inspection before you take delivery, price check all our vehicles daily - no nonsense, just great prices, quality control and re-clean every vehicle, photograph and video every vehicle so you can enjoy peace of mind car shopping and the option to part exchange or sell your old car. Car shopping made easy at FOW.
Informações de contacto
Fords of Winsford Ltd Wharton Retail Park Weaver Valley Road Winsford, Cheshire, CW7 3AL, Winsford, Reino Unido
- 01606 866 199
- hello@fow.co.uk
- www.fow.co.uk
4,3
Excelente
13 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 97% das suas opiniões negativas
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Robin was absolutely brilliant
Robin was absolutely brilliant. Super professional and handled the whole process perfectly. Thank you!
8 de setembro de 2026
Resposta da FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that Robin looked after you so well and handled the whole process professionally from start to finish.
We'll be sure to pass your lovely feedback on to him. Thank you for choosing FOW, and we hope you're enjoying your new car!
Many Thanks,
FOW Customer Service Team
Mechanical issues / Aftersales team
Very excited to have bought my car on Monday 31st August, next day breaks were screeching a little, didn't really worry. Wednesday when I went to start the car after work it started to make a thudding noise and then check engine came on the dash board and two amber warning lights - Phoned FoW - they advised to phone RAC - RAC was going to take 5 hours so I managed to drive the car a short enough distance back to FoW - in Winsford - 9 days later - no courtesy car available - no word since Wednesday about car - not finding anything on the diagnostics...yet, so obviously can't fix the car. I have found the after sales /garage communication to be very frustrating. I now have lost all faith in the car and customer service so don't wish to keep it!
11 de setembro de 2026
Opinião espontânea
Resposta da FOW Car Supermarket
Thank you for taking the time to share your experience. We're very sorry to hear that you experienced problems with your vehicle so soon after purchasing it, particularly when you had understandably been excited about your new car.
We completely appreciate how concerning it must have been to experience the noise and warning lights just days after collection. Where a fault isn't immediately identified through diagnostics, further investigation can sometimes be required, but we recognise how important regular communication and updates are while this is taking place.
We're also sorry that a courtesy car wasn't immediately available and that you have been left feeling frustrated by the communication between Aftersales and the workshop. We understand why the combination of the vehicle concerns and the lack of updates has affected your confidence in both the car and the service you've received.
Thank you for bringing your concerns to our attention. Your feedback will be shared with the relevant teams so that both the handling of your case and the communication you've experienced can be reviewed.
Many Thanks,
FOW Customer Service Team
Awful - can only test drive one vehicle and have to sign waiver
Awful. Went there today hoping to view a number of vehicles and choose between them. Firstly, you need to wait to get keys for the vehicles (only two at a time). Reasonable, but fairly disorganised and time-consuming. Shortlisted two cars for test-drive. You then wait to talk to a sales rep (which is compulsory), only for them to tell you that you can only test drive one car, and only once you sit through 20 minutes with the sales rep taking you through the specs and finance options. They see test-driving as the last step before buying. Gobsmacking - how are you supposed to buy a car without test driving other options too? They then asked some fairly invasive questions that a car sales place really does not need to know. Then at the last second, you have to sign a waiver prior to test-driving that says you will pay the first £500 for any damage. No other car sales place had asked for this. Having driven an hour to visit a car supermarket for range of choice, I left prior to test drive.
11 de setembro de 2026
Opinião espontânea
Resposta da FOW Car Supermarket
Thank you for taking the time to provide such detailed feedback. We're sorry to hear that your visit left you feeling frustrated, particularly after travelling an hour to view and compare several vehicles.
We appreciate that being able to browse different cars and experience them before making a decision is an important part of choosing the right vehicle. We also understand your concerns around the time taken to access keys, the process before a test drive and how the information requested from you was explained.
There are certain procedures and insurance requirements we need to follow before allowing a vehicle to be test driven, including explaining the applicable terms beforehand. However, these processes should be communicated clearly and should not leave customers feeling uncomfortable or pressured into making a purchasing decision.
Your feedback regarding the overall organisation of your visit, test-drive process and the way our procedures were communicated will be shared with the relevant management team for review.
We're sorry that on this occasion you left without having the opportunity to find the right vehicle with us.
Many Thanks,
FOW Customer Service Team
Stress free way to buy a car
Everyone was really helpful. The site is well laid out so it was easy to find the cars we were interested in
When it came to purchasing a vehicle and part exchanging our old one, they made the process really simple and straightforward.
10 de setembro de 2026
Resposta da FOW Car Supermarket
Thank you for your lovely review! We're really pleased to hear that you found our team helpful and the site easy to navigate while looking for the right car.
It's also great to know that we made both the purchase and part-exchange process simple and straightforward for you. We really appreciate your feedback and hope you're enjoying your new car!
Many Thanks,
FOW Customer Service Team
Aimee in "After Sales Fixers".
Aimee in "After Sales Fixers".
The whole experience with Aimee was excellent. After the problems having bought the car Aimee was special in the way she dealt with the problem.
Excellent service.
Thank you.
10 de setembro de 2026
Opinião espontânea
Resposta da FOW Car Supermarket
Thank you so much for your lovely review! We're sorry that you experienced an issue with your vehicle after purchase, but we're delighted to hear that Aimee provided such excellent support and looked after you throughout the process.
We'll be sure to pass your fantastic feedback on to Aimee – we're sure she'll really appreciate your kind words!
Thank you for choosing FOW, and we're pleased we could get things resolved for you.
Many Thanks,
FOW Customer Service Team
I got an amazing experience with fow…
I got an amazing experience with fow trafford, expecially Mr Justin James. Thank you brother for your support and care.
9 de setembro de 2026
Resposta da FOW Car Supermarket
Thank you for your lovely review! We're delighted to hear that you had such a great experience with FOW Trafford.
It's fantastic to hear that Justin provided you with such helpful and caring service throughout your experience. We'll be sure to pass your kind words on to him!
Thank you for choosing FOW, and we hope you're enjoying your new car!
Many Thanks,
FOW Customer Service Team
Appalling service from FOW Winsford.
My wife and I received a call from FOW at 1100hrs on 10.09.26. An appointment was made for 1330 for us to test/view our chosen car; present for my wife. At 1330 we spoke to a very charming young women at reception. "Oh sorry, your car isn't here. It may be out the back. I cannot find the keys. Let's see if I can find a similar car and you can look at that." Following a pointless conversation, we politely expressed our displeasure at being treated so badly, having wasted so much time. "Well, it's not my fault is it?" She said to us. We have never encountered such poor customer service in 75 years. Avoid FOW of Winsford at all costs. You have been warned. Appalling. Fortunately Arnold Clark nearby could help us.
10 de setembro de 2026
Opinião espontânea
Resposta da FOW Car Supermarket
Thank you for taking the time to share your experience. We're very sorry that, having arranged an appointment specifically to view and test drive your chosen vehicle, it was not available when you arrived.
We completely understand how frustrating this must have been, particularly after making the journey to us for a pre-arranged appointment. The availability and location of the vehicle should have been confirmed beforehand, and we're also disappointed to hear that you felt the response you received when raising your concerns was dismissive. This is not the level of professionalism or customer service we expect.
We appreciate you bringing this to our attention, and your comments will be shared with the relevant management team so that both the appointment process and the interaction you experienced can be reviewed internally.
We're sorry that on this occasion we lost the opportunity to help you find the right car and that your experience with FOW left such a negative impression.
Many Thanks,
FOW Customer Service Team
Excellent car supermarket
Clear pricing. Minimal negotiation. Car pre supply inspection and fault correction excellent. Only item on MOT advisories was front brake discs pitted, but both front discs and pads were replaced before sale. I’ve purchased 3 cars from Winsfords over a span of 15 years and all have been extremely good and reliable so far.
26 de agosto de 2026
Opinião espontânea
Resposta da FOW Car Supermarket
Thank you for taking the time to leave such a fantastic review and, most importantly, for choosing FOW for your third car over the past 15 years!
We're delighted to hear that you appreciated our clear pricing and that you were impressed with the pre-sale inspection and preparation of your vehicle. It's great to know that the replacement of the front discs and pads gave you further confidence in your purchase.
Your continued support over so many years means a great deal to us, and we're really pleased to hear that your vehicles have served you so well. We hope your latest one continues to do the same for many years to come!
Many Thanks,
FOW Customer Service Team
Recently purchased Seat Tarraco
Recently purchased a SUV vehicle from FOW Windsford. I can honestly say, it was by far the worst experience i have ever witnessed. When we arrived to collect the car and complete the purchase, the way we were treated by the more senior blonde haired lady was quite frankly shocking, you wouldn’t have thought that myself and my son were the customers.This lady had no Customer service skills whatsoever, she was rude, abrupt, lacked any empathy and her mannerism’s were non existant. Being totally honest, i suggested to my son that he should abort the purchase of the vehicle, but he had set his mind on having it. personally, they don’t deserve the business, however if they are unaware that their staff are portraying that attitude, then i think they have a right to know this. My one regret is that i didn’t record any of our dealings with this so called lady Sales representative. Even my 10 yr old grandson, that was present on the day commented to myself and thought how rude the Sales lady appeared to him. I can only hope that we don’t have to return there for anything, however the vehicle does have a used car warranty, if so, then we will clearly make sure we consult somebody else that hopefully has the right caring attitude when dealing with the public.
9 de agosto de 2026
Opinião espontânea
Resposta da FOW Car Supermarket
Thank you for taking the time to share your experience. We're very sorry to hear that the service you and your family received during collection left such a negative impression.
Regardless of how busy the dealership may be, every customer should be treated in a friendly, professional and respectful manner. It's therefore disappointing to hear that you felt the interaction you experienced was rude, abrupt and lacking in empathy, particularly at what should have been an enjoyable moment collecting a new vehicle.
We appreciate you bringing this to our attention. Feedback of this nature is important to us and your comments will be shared with the relevant management team so that the circumstances surrounding your visit can be reviewed internally.
We hope your son is enjoying his new vehicle and, should you need any assistance from us in the future, we hope we have the opportunity to provide you with a much more positive experience.
Many Thanks,
FOW Customer Service Team
on going saga of our car.now into the…
on going saga of our car.now into the 5th week waiting on a new turbo ,first excuse after 4 weeks of no correspondance was they were waiting to hear from the warranty people to make sure the car was under warranty even though all cars are warranted for 12 months and ours was only purchased 5 weeks ago ,they then promised they would call me with an update before the end of the day ,they didnt so i sent another email ,unusually they actually replied but only with another excuse ,this excuse was that the technician had a emergency and had to go home so nothing has yet been repaired but we will keep you informed ,they have not .still waiting for the car to be repaired and obviously the next excuse ,terrible customer care ,do not buy from these people ,you will regret it
3 de setembro de 2026
Opinião espontânea
Resposta da FOW Car Supermarket
Hi David,
Thank you for taking the time to leave a review.
We have requested some additional information, as we have been unable to locate your details on our system. We also noticed that your profile includes a review for Car Supermarket, so we would like to clarify that FOW is a separate business and is not affiliated with Car Supermarket.
If your review relates to a vehicle purchased from FOW, please respond privately to our information request so we can investigate your concerns and assist you further.
Many Thanks,
FOW Customer Service Team
Great customer service.
Great customer service.
Found a local garage to fix my car and and made follow up calls to check car was all fixed.
26 de agosto de 2026
Opinião espontânea
Resposta da FOW Car Supermarket
Thank you for your great review! We're really pleased to hear that our team were able to help arrange a local repair for you and kept in touch afterwards to make sure everything had been resolved.
Providing support throughout the aftersales process is really important to us, so it's lovely to hear you had such a positive experience.
Many Thanks,
FOW Customer Service Team
Resposta da FOW Car Supermarket
Thank you for your lovely review! We're really pleased to hear that you received great service and found our team efficient, friendly and helpful throughout your experience.
We really appreciate your feedback and hope to welcome you back to FOW again in the future!
Many Thanks,
FOW Customer Service Team
Terrible customer service
Terrible customer service, the individuals I spoke to in person done a great job but when I would call up to try and gather more information on the car I was waiting to pick up they didn’t want to talk.
When I picked the car up it was dirty inside.
7 de setembro de 2026
Resposta da FOW Car Supermarket
Thank you for taking the time to leave us your feedback. While we're pleased to hear that the colleagues you dealt with in person provided a good level of service, we're sorry that the communication you received over the phone didn't match that experience.
We understand how important it is to receive clear updates when you're waiting to collect a vehicle, and you should feel that our team are willing and able to help when you contact us. We're also disappointed to hear that the interior of your car wasn't presented to the standard you expected at collection.
We'll share your feedback with the relevant teams so that both our communication and vehicle preparation can be reviewed and improved.
Many Thanks,
FOW Customer Service Team
Excellent customer service and sales…
Excellent customer service and sales team, whole process was done quickly and smoothly. Thankyou so much
8 de setembro de 2026
Opinião espontânea
Resposta da FOW Car Supermarket
Thank you so much for your fantastic review! We're delighted to hear that you received excellent customer service and that our sales team made the whole process quick and smooth for you.
We really appreciate your kind feedback and hope you're enjoying your new car!
Many Thanks,
FOW Customer Service Team
Resposta da FOW Car Supermarket
Thank you for your great review! We're really pleased to hear that you received good service and found the whole process easy and pressure-free.
We really appreciate your feedback and hope you're enjoying your new car!
Many Thanks,
FOW Customer Service Team
Avoid at all costs
Avoid at all costs
I would strongly advise others to think carefully before purchasing a vehicle from Fords of Winsford based on my experience.
I paid £14,000 for a 2019 Ford Kuga, and within two weeks of ownership the vehicle developed multiple faults, including an ABS warning light, intermittent power steering issues, hill start assist failures, and the speedometer intermittently stopping working.
Fords of Winsford initially booked the vehicle into a garage, but the earliest appointment was four days away and no courtesy car was offered. Before that appointment could take place, the exhaust completely broke in two, leaving the car undriveable and requiring assistance from the RAC. Despite receiving the RAC report, Fords of Winsford insisted on collecting and inspecting the vehicle themselves before considering a refund.
When we asked about a courtesy car, we were told one would only be provided if we went ahead with repairs. As we had lost confidence in the vehicle and requested a refund instead, no courtesy car was offered. It then took two days for the vehicle to be collected and a further day to be inspected.
During this time I submitted a formal complaint and repeatedly requested a call from a manager. Despite multiple requests, no manager ever contacted me.
In an effort to find a resolution, we even explored the possibility of exchanging the car for another vehicle. We asked whether Fords of Winsford would provide a courtesy car in the meantime, extend the warranty, and deliver the replacement vehicle free of charge. All requests were declined, so we proceeded with the refund.
Communication throughout the process was poor. We were told the refund would be processed by close of business Friday, or by Monday at the latest. When Monday arrived, we had to chase for an update and were then told it would be Tuesday instead. Again, no manager contacted us.
To make matters worse, we had paid a £500 deposit pending receipt of the V5 for our part exchange. We sent the V5 by recorded delivery, and despite Fords of Winsford confirming they had received it, no refund was issued. After 10 days we chased and were told it still needed processing and would take another 3-5 working days. After a further delay, we had to contact them again before the refund was finally dealt with.
The faults with the vehicle were disappointing, but what has been most frustrating is the lack of communication, delays in processing refunds, and complete absence of management involvement despite repeated requests. As a customer spending £14,000 on a vehicle, I expected far better service and support when things went wrong.
Unfortunately, based on this experience, I would not recommend Fords of Winsford
8 de setembro de 2026
Opinião espontânea
Resposta da FOW Car Supermarket
Thank you for taking the time to provide such a detailed account of your experience. We're very sorry that your purchase resulted in a number of issues so soon after collection and that the subsequent handling of your case left you feeling unsupported.
We appreciate that experiencing several faults within such a short period would understandably affect your confidence in the vehicle. While there are processes we need to follow when a customer requests a refund, including having the vehicle returned to us and inspected, we recognise that clear and timely communication throughout that process is extremely important.
We're particularly disappointed to hear about the difficulties you experienced obtaining updates, the changes to the timescales you were given and the delays surrounding both the vehicle refund and the return of the £500 held pending receipt of the V5. We also acknowledge your comments regarding your repeated requests for management contact. Regardless of the eventual outcome of a case, customers should understand what is happening, what the next steps are and when they can expect an update.
Although we're pleased that the vehicle was ultimately returned and the refund processed, we appreciate that this does not change the frustration caused by your overall experience.
Thank you for raising your concerns in such detail. Your feedback will be reviewed with the relevant teams, particularly around communication, escalation and the management of refund timescales.
Many Thanks,
FOW Customer Service Team
Plenty of staff to answer any query’s
Plenty of staff to answer any query’s. No pressure sales while you are looking at cars.you can freely wandering around .
Sienna our salesperson was efficient pleasant, she could answer any queries about the car.
3 de setembro de 2026
Opinião espontânea
Resposta da FOW Car Supermarket
Thank you for your lovely review! We're really pleased to hear that you enjoyed our relaxed, no-pressure approach and were able to take your time looking around our range of vehicles.
It's great to hear that Sienna was pleasant, efficient and able to answer all your questions about the car. We'll be sure to pass your kind feedback on to her!
Thank you for choosing FOW, and we hope you're enjoying your new car!
Many Thanks,
FOW Customer Service Team
We had to wait around a bit
We had to wait around a bit. Eventually I had to approach the sales manager to get things moving.
3 de setembro de 2026
Resposta da FOW Car Supermarket
Thank you for taking the time to leave us your feedback. We're sorry to hear that you were kept waiting and ultimately had to approach the Sales Manager yourself to get things moving.
We appreciate how frustrating unnecessary waiting can be, and this isn't the smooth experience we want for our customers. We'll take your comments on board with the team as we look at how we can improve this.
Thank you for choosing FOW, and we appreciate your feedback.
Many Thanks,
FOW Customer Service Team
I have recently purchased a car from…
I have recently purchased a car from Fords of Winsford. The whole experience was first class . Carla Harding (sales executive) who dealt with our purchase was excellent. Very efficient, polite and professional. A real asset to the company.
31 de agosto de 2026
Resposta da FOW Car Supermarket
Thank you for your fantastic review! We're delighted to hear that you had a first-class experience with us from start to finish.
It's wonderful to hear that Carla looked after you so well and was efficient, polite and professional throughout your purchase. We completely agree that she's a real asset to the team, and we'll be sure to pass your lovely comments on to her!
Thank you for choosing FOW, and we hope you enjoy many happy miles in your new car!
Many Thanks,
FOW Customer Service Team
Danny and Chris
Danny Keam was great and really helped us from start to finish. He knew all about the car, procedures and process and didn't hesitate to answer any questions we had. Danny was really friendly and helped us with all our queries. He went back through any questions we needed re-answering (as there was A LOT of information being given on the day).
Special shout out to the general manager Chris who went out of his way to assist us and was so lovely and friendly. His team are accredit to him and his kind nature and he should be proud.
Love the new car and would definitely go back when looking for a new car in the future.
5 de setembro de 2026
Resposta da FOW Car Supermarket
Thank you so much for taking the time to leave such a wonderful review! We're delighted to hear that Danny looked after you so well from start to finish and made sure you felt fully informed and comfortable throughout the process. There's certainly a lot of information to take in when buying a car, so it's great to hear he took the time to revisit any questions and make everything clear.
We're also really pleased to hear your lovely comments about Chris and the wider team. We'll make sure your feedback is passed on to both Danny and Chris – we're sure they'll be thrilled to hear it!
Most importantly, we're delighted that you love your new car. Thank you for choosing FOW, and we look forward to welcoming you back when the time comes for your next one!
Many Thanks,
FOW Customer Service Team
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