Have only recently found Foyles Books online when I wanted to order some of the Angela Marson DI detective Kim book series, plus some others too. Items that were in stock and available were dispatched... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I was sent the wrong edition of a new book and Lisa very quickly arranged for a new copy to be sent and for the original to be collected. Very speedy resolution.
Quick resolution to my online payment problem and helping me with alternate payment methodsade the process of purchasing remote very easy. Relieved that there was someone responding to the call for he... Ver mais
I asked Foyles customer support in connected with an author. It turned out not to be something that Foyles dealt with but they not only responded in super fast time and on a Saturday but also provi... Ver mais
Informações sobre a empresa
Informação fornecida por diversas fontes externas
Londons most famous bookshop offers a huge range of fiction and non-fiction, including medical, business and textbooks, as well as signed copies, gifts, stationery, sheet music and Rays Jazz, all available instore and online with savings of up to 40% and free postage on orders over £15 , plus in-store signings and author readings
Informações de contacto
Reino Unido
- www.foyles.co.uk
4,1
Bom
269 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 33% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent customer service
There was some delays due to reprinting Alyssa kept me informed. Recommend doing business with this company.
10 de novembro de 2023
Opinião espontânea
Resposta da Foyles
Hello,
Thank you for your feedback, I am so happy to hear that Alyssa was able to keep you informed throughout.
I will be sure to share your kind words with her.
Have a lovely day,
Foyles Customer Care Team
Excellent service
Alyssa at customer support was extremely helpful.
She is a great asset to Foyle's
13 de novembro de 2023
Opinião espontânea
Resposta da Foyles
Hello,
Thank you for your feedback, I am so happy to hear that Alyssa was so helpful in answering your query.
I will be sure to share your kind words with her.
Have a lovely day,
Foyles Customer Care Team
Getting technical help from a publisher
I had an issue with a language course book that I bought from Foyles. It took a bit a persistence on my part and on the part of Foyles, but we got there in the end. All's well that ends well...
31 de outubro de 2023
Opinião espontânea
Resposta da Foyles
Hello,
Thank you for your feedback, I am happy to hear that our team were persistent in helping you with your query
Have a lovely day,
Foyles Customer Care Team
Excellent customer service
Excellent customer service! So many companies could learn from Foyles!
24 de outubro de 2023
Opinião espontânea
Resposta da Foyles
Hello,
Thank you for your feedback,
I will be sure to share your kind words with our team!
Have a lovely day,
Foyles Customer Care Team
Excellent customer service, thank you.
I had a query regarding a click and collect order, which was dealt with by email swiftly and efficiently, but most importantly, politely and courteously. It was clear Alyssa was keen to resolve my query ASAP, thank you for your help.
17 de outubro de 2023
Opinião espontânea
Resposta da Foyles
Hello,
Thank you for your feedback, I am so happy to hear that Alyssa was polite and courteous in resolving your query.
I will be sure to share your kind words with her.
Have a lovely day,
Foyles Customer Care Team
Excellent customer service
Royal Mail delivered my package to the wrong house, and Foyles replaced it for free after I wrote in. Received the book in a few days! Couldn’t have asked for a more satisfying experience. Beth was really kind and understanding through the whole process.
2 de outubro de 2023
Opinião espontânea
Resposta da Foyles
Hello,
Thank you for your feedback, I am so happy to hear that Beth was kind and understanding in helping you to get this resolved.
Have a lovely day,
Foyles Customer Care Team
ABSOLUTELY POSITIVE
Foyles are taking care about customers in different ways. You feel very comfortable and respected visiting stores. And with communication as well there are no any problems as it is in many other places where you have to wait for long or even for ever ... I got all answers on my questions in a very short time, very kind and with professionally precise explanation - not too much and not too less.
I have ordered book and I will need not to waste my time to go and get it. I just paid online, but book will be delivered to my door. Very comfortable. Thank you! :)
12 de outubro de 2023
Opinião espontânea
Resposta da Foyles
Hello,
Thank you for your feedback, I am so happy to hear that you've had such great experiences with us!
I will be sure to share your kind words with our team
Have a lovely day,
Foyles Customer Care Team
what a great service :o) dealt with my…
what a great service :o) dealt with my query in a timely manner, were extremely helpful and went the extra mile to help me :o)
even used a few Welsh phrases and went above and beyond to deliver brilliant customer service
Hywel
6 de outubro de 2023
Opinião espontânea
Resposta da Foyles
Hello Hywel,
Thank you for your feedback, I am so happy to hear that our team were so helpful and happy to go the extra mile in answering your query!
Have a lovely day,
Foyles Customer Support
5* Service
Jade was amazing - so helpful! Very clear, very friendly, and got everything sorted incredible quickly. Great customer service, and it’s obviously very important to this company (which we love to see!)
19 de setembro de 2023
Opinião espontânea
Resposta da Foyles
Hello Delme,
Thank you for your feedback, I am so happy to hear that Jade was so friendly and helpful with your query!
I will be sure to share your kind words with her.
Have a lovely day,
Foyles Customer Care Team
Quick resolution about my order status.
14 de setembro de 2023
Opinião espontânea
Resposta da Foyles
Hello,
Thank you for your feedback!.
Have a lovely day,
Foyles Customer Care Team
Quick and helpful resolution
Lisa resolved a lost book issue quickly kindly and provided us with options that could meet our needs. Appreciate having good service to help sort things when things happen outside anyone’s control. Professional and prompt.
13 de setembro de 2023
Opinião espontânea
Resposta da Foyles
Hello,
Thank you for your feedback, I am so happy to hear that Lisa was professional and prompt.
Have a lovely day,
Foyles Customer Care Team
Lisa was extremely helpful with the…
Lisa was extremely helpful with the problem I experienced with my daughters birthday present yesterday. Lisa dealt with the issue very swiftly and it’s very much appreciated.
11 de setembro de 2023
Opinião espontânea
Resposta da Foyles
Hello,
Thank you for your feedback, I am so happy to hear that Lisa was so swift in resolving your query.
Have a lovely day,
Foyles Customer Care Team
Account login sorted
I bought books in a Foyles shop on 26 August and the person in the shop transferred my points/rewards from an old loyalty card to the new Foyalty rewards card. Over the weekend I tried to set a new password but it didn't work. A week later, I contacted Customer Services and Alyssa did a great job. Though we managed to set up a password I could not access my account. I was clearly not that interested and unwilling to waste time trying to solve this. Alyssa on the contrary was determined to get it sorted and today got it sorted. Patience and perseverance, calm, determination and kindness are words that spring to mind. Thank you Alyssa.
11 de setembro de 2023
Opinião espontânea
Resposta da Foyles
Hello,
Thank you for your feedback, I am so happy to hear that Alyssa was determined to have this resolved for you.
I will be sure to share your kind words with her.
Have a lovely day,
Foyles Customer Care Team
Great service and shop
Great service and an awesome support experience. Amazing shop to visit if you love books. Highly recommended
8 de setembro de 2023
Opinião espontânea
Resposta da Foyles
Hello,
Thank you for your feedback, I am so happy to hear that our team in store are providing the experience we strive for!
Have a lovely day,
Foyles Customer Care Team
Helpful team
I bought books in a Foyles shop and transferred Foyalty rewards from an old card on Monday. The next day I was unable to access my account online, it refused my password. Alyssa at Customer Services was extremely helpful, transferred my points, which had not gone through in the shop, and helped me get back to my account online. Altogether a very satisfactory outcome.
29 de agosto de 2023
Opinião espontânea
Resposta da Foyles
Hello Kate,
Thank you for your feedback. I am sorry to hear that you were unable to reset your Foyles password, but I am very glad that Alyssa was extremely helpful in getting you back into your online account. It is great that she was able to transfer all of your points onto your new Foyalty card too. I will be sure to share your kind words with Alyssa.
Best wishes,
Foyles Customer Care Team
Had an issue with setting up my account…
Had an issue with setting up my account and your staff resolved it quickly. Have bought books and CDs from Foyles for many years and always top service.
29 de agosto de 2023
Opinião espontânea
Resposta da Foyles
Hello Ben,
Thank you for your feedback. I am sorry for the issue with setting up your Account but I am very pleased that our support team were able to resolve this quickly. I will be sure to pass along your kind words.
Have a lovely day,
Foyles Customer Care Team
Very helpful customer support
Jade S from customer support was extremely helpful when I emailed Foyles customer support regarding my Foyalty account. Quick responses, helpful action, patient and understanding. Really appreciated.
25 de agosto de 2023
Opinião espontânea
Resposta da Foyles
Hello Colette,
Thank you for your feedback. I am very happy to hear that Jade was extremely helpful and offered quick and patient responses while helping with your Foyalty account. I will be sure to share your kind words with Jade.
Best wishes,
Foyles Customer Care Team
Very helpful and friendly.
23 de agosto de 2023
Opinião espontânea
Resposta da Foyles
Hello,
Thank you for your feedback. It is great to hear that you received helpful and friendly service from our team. I will be sure to pass along your kind words.
Have a lovely day,
Foyles Customer Care Team
Resposta da Foyles
Hello,
Thank you for your feedback. I am so glad to hear that you received patient and efficient service from Alyssa. I will be sure to share your kind words with Alyssa.
Have a lovely day,
Foyles Customer Care Team
Ordered books were split in two…
Ordered books were split in two parcels. One parcel arrived on time but had a book missing and the other parcel was lost.
Communication with Foyles customer service was prompt and excelent, and they offered me a replacement order or a refund for the missing books.
So, 2 stars for shipment and 5 stars for dealing with the problem.
23 de agosto de 2023
Opinião espontânea
Resposta da Foyles
Hello Anze,
Thank you for your feedback. I am so sorry to hear that one of your books was missing and that another parcel was lost in transit, but I am very glad to hear that you were offered a refund or replacement and that our support team provided prompt and excellent communication.
Best wishes,
Foyles Customer Care Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.