Foyles Opiniões 

May 5th 2023 I ordered a books set with international delivery with total price of 50 pounds.
First red flag was when I received The Royal Mail track number that was "unrecognised" in their system. I thought that mistakes happen, so I decided to let it be for a few days. May 17th I sent an email to Foyles support asking for the right track number, explaining the problem and also mentioning that the predicted delivery deadline has passed. May 19th I received an answer saying that in fact The Royal Mail is not my courier - Fedex is. They asked me to provide them with my phone number(that was already added to my order while placing it on their website) or the courier MIGHT return my parcel to them. I didn't receive ANY email requesting additional information before I sent my own email which leads me to conclusion that they don't truly care about their customers.
Today is June 5th, which is month since a placed my order and also two weeks since the estimated and their promoted "on time" delivery that has never happened. I sent another email to Foyles' support team as their support phone number line doesn't work. I will be waiting for their response, but I no longer need those books, because the whole experience of shopping with them turned out to be a nightmare.

15/07/23 Sorry, I forgot to update - I got my money returned in a week after June 5th

A wonderful customer team.
In all circumstances prompt response to any questions or queries and a very good quality attention to detail and service. Product quality is very good, timely and efficient process and some wonderful support people. Definitely will use the bookstore in the future more.

A beautiful shop which always has exciting book choices. I got in touch with their customer service about my foyalty card and received a reply and solution quickly from a friendly customer service agent

I would like to thank the staff at Foyles for a prompt and helpful reply to my question in regard to my forthcoming novel which is due on 31st May 2023 by penitpublications.com
“A Bolt From The Blue”
Many Thanks Foyles.com

I pre-ordered a book which did not get to me due to delays in the warehouse.

John Rhoden was super helpful and had the book dispatched from a bookstore to forgo the warehouse issues. The book was dispatched within 24 hours of speaking to John so, thank you John!

Great customer service from Georgina - on a sunny bank holiday too!

Pretty comprehensive selections of books, though I was disappointed by how few hardbacks they stock. Of course they put preference to the new and hackneyed bestsellers. I like the paper cards below books bearing comments of the staff. The Charing Cross store is a modern marvel, though part of me misses the rats maze of earlier incarnations.

Jade provided the most excellent and efficient customer service by not only answering my email within the same working day but by also identifying the root cause of the problem and bringing the matter to a successful conclusion within a matter of couple of days. Brilliant!

A very swift reply from Jade who advised although she did not have the items I wanted was able to provide me with contact details for another supplier. Excellent customer service. It was such a delight and so good to know for future that although I am not able to visit the store I can still order books via the website. Thank you. With ladies like Jade in the team its not hard to see why Foyles remains such a great bookselling institution.

I placed an order in December 2022 which has not yet been delivered. I sent an email to support and was contacted by Lisa. She replaced the order without delay and was apologetic for the delay in getting my parcel to me.

She confirmed that the replacement order has already been picked and that I would be able to track it once dispatched.

She was friendly and courteous and resolved the issue the first time.

What a lovely person to deal with

Never had a problem ordering from Foyles before, but had an issue with a discount code which Georgina sorted by email quickly. Good service thanks.

phoned foyles as pre-ordered audiobook had not arrived two weeks after release date. Georgina was of great assistance, and the order was delivered bright and early the following morning.

The team answered my questions in s very quick friendly and profesional manner. Very impressed.

Informative and pleasant to communicate with. Answered my inquiry completely and kindly.
Created an alternate plan for me to receive my item, very happy with the personalized level of customer service.

Just a polite, effective response to my question. Lisa offered a solution which keeps me as a loyal supporter of Waterstones/Foyles

Placed an order and heard absolutely nothing more for weeks whilst my payment was stuck in 'pending' in PayPal. Nearly five weeks after ordering, I finally had a reply from them to say my order had been cancelled but I hadn't been told.

They did deal with my stuck payment quickly once they eventually picked up my emails, but it was overall a very poor experience.

I was surprised to have such a poor experience with Foyles. Foyles missed multiple delivery dates and took 10 days to respond when I first reached out to them. My items were delivered more than a month after I placed them, with part of the order cancelled.

Foyles did not offer a goodwill gesture. They told me I should have known that they upgraded their systems - even though I'm not a Foyles employee.

I will be supporting independent businesses going forward. I strongly recommend anyone looking to purchase books from this company does the same.

Exemplary service from Alyssa who promptly and efficiently dealt with my query. Thank you very much

Efficient and very helpful and friendly customer service! Special mention to Lisa 😊 who helped me with my Black Friday order!

On 3rd November 2022 I ordered and paid for a book on Landlord Law that I urgently needed. I paid the extra postage to ensure it would be delivered within 2 - 3 business days. I emailed Foyles on 11th November to say I hadn't received it. I received an automated email, saying someone would get in touch soon. It's now the 19th November and I've received no book or had any further contact from Foyles. Instead of emailing I thought I would ring them, however it states you can longer contact them via phone. What a disgrace, they take your money and leave you waiting...Fortunately, I paid through PayPal so have applied for a full refund. I gave Foyles one star only because there was no option to give 'no stars'. Foyles you should be ashamed of yourselves, taking people's money and not delivering their goods or responding adequately to their enquiries.