Frankkeanevolkswagen Opiniões 

There is a reason this company doesn’t ask customers to review them on Trustpilot. Left my car into Liffey Valley last Friday for an oil service and wing mirror/casing replacement. The price I had been quoted during the “health check” for the mirror replacement was significantly cheaper than the one the previous week but they couldn’t really explain why other than the cheaper one was obviously wrong.
I got a call to say the car was ready, then I was sent three links to pay before going there, two by text one by email. I paid to avoid delays as I had my young son with me. When I arrived I saw my car parked and no replacement of the mirror and casings had been done. I was made wait for almost an hour while they then completed the work. I don’t understand why there no one to check that the work that’s paid for and requested is carried out. I was told I would get a call from a manager as I made it clear I was unhappy. I got no call from any manager Saturday. I filled out a complaint message on their website Monday morning and no call back. I rang Monday afternoon and again Tuesday morning and was told by the customer service agent that I would get a call from a manager and still at this time I have heard from no one.
The customer service is non- existent. They do not care about customer experiences and are only out to take as much money from customers, and if they can get it without even doing the work all the better for them.
Avoid at all costs.

I purchased a brand new Volkswagen Polo from Frank Keane Volkswagen Sandyford in August 2025. Within weeks of purchase, and with fewer than 500 km on the clock, I reported a recurring howling noise from the vehicle.

Over the following ten months, I returned the car on FIVE occasions for inspections, road tests and repeated attempts to address the issue. I fully cooperated throughout, yet the concern continued to recur. Despite the time, inconvenience and repeated visits, I ultimately lost all confidence in both the vehicle and the handling of my complaint.

The most disappointing aspect was the complete lack of customer care once a problem arose. Rather than feeling supported, I found myself repeatedly explaining the same history to different members of staff while my concerns were consistently dismissed as a "normal operating characteristic". At no stage did anyone meaningfully engage with my repeated requests regarding my consumer rights or my request for a refund. Instead, I was simply directed from one person to another.

In the end, the dealership agreed to purchase the vehicle back at market value, leaving me with a significant financial loss on a car that I had owned for less than a year. Even the final handover reflected my overall experience. After months of dealing directly with senior management, I was passed to another unknown member of staff to complete the transaction. I was then required to read out my IBAN aloud in a public customer area while other customers were present, which I found both uncomfortable and unnecessary.

Looking back, I wish I had read the existing Trustpilot reviews before making my purchase. Having done so since, I can see that a number of other customers describe similar concerns regarding communication and aftersales service. While every experience is different, I regret not taking those reviews into account before choosing this dealership.

Buying a new car should be an exciting experience, but when something goes wrong, the true measure of a dealership is how it supports its customers. Unfortunately, based on my experience over the past ten months, I cannot recommend Frank Keane Volkswagen Sandyford.

3 incidents over a number of years
From what I can see they pay to hide the bad reviews on Google.
Dropped my VW Scirocco here for a service back pre covid, car came back with a girls hair band down the side of the passenger seat, had some explaining to do with my now wife at the time. We figured the staff took the car for a spin on lunch to the shops.

Second instance brought the same car in with a water pump leak, after a massive price for repair, i told them i would take it elsewhere. I collected the car and drove it to another garage. The Plastic panels on the top of the engine had been unscrewed, loose, and the bolts left in the wiper drainage channel.

Took my wifes car in for an airbag recall today, dropped it at 8am (my sisters Toyota had same issue, fixed in 35 mins ) At midday i rang, from the nearby Starbucks, and was told the service advisor said it would be 4.30pm, no courtesy car offered. The girl then hung up on me with no further conversation.

At 1.30pm i received a video from the Service advisor quoting Large repair figures on a car that had passed the NCT 9 days prior. I declined, As i had paid with 8.5 hours of my life in a starbucks I wont get back! I got a text at 3.30, collected the keys at 4.30pm from the Automated collection box.

I have to thank the mechanic however, he was great. Wont mention why but they know themselves.

This car was an older vehicle and we are preparing to trade in for a toyota, will stay away from FK VW after these 3 experiences.

I started a PCP with Frank Keane in 2023, an ID5 GTX valued at over €65k and repayment of €565 per month. I have had persistent problems with the car within months of getting it, a message telling me on the screen that there was an electrical fault and to bring it to the garage. Today, 30 months on I have the same problem and in the interim I have had nothing but neglect from Frank Keane. They are washing their hands of the issue and referred me to VW financial services. In the interim I was twice invited to Frank Keane VIP days and discussed the issue with their staff including buying a new car but the financial barriers to doing this were horrendous as they would not terminate my current PCP. In summary, their service is horrendous , they had my car for 4 weeks in the interim trying to fix the problem and gave me a VW Polo for those 4 weeks. Meanwhile I have paid full PCP, taken time off work, chased them up on numerous occasions and their lack of response is baffling. I am now trying to deal with VW Financial services and that is not much better. The date on this review says November 2025 but it started in 2023 and is still ongoing today.

I brought my car to this dealer for what was clearly sold and invoiced as a full scheduled service with the expectation that all items required by the manufacturer would be carried out.

Only afterwards, when I checked the paperwork in detail against the manufacturer’s maintenance schedule, I discovered that what had actually been done was basically an oil and filter change plus basic checks. Important items such as spark plugs, brake fluid and cabin filter were not done, even though I understood I was paying for a complete service.

When I raised this with the dealership, the explanations were inconsistent: first I was told the service had been done, then later it was described as only a “basic service” unless I specifically requested extra items. That is not what a reasonable customer expects when a main dealer sells a full service.

I feel I did not receive the service that was described and paid for, and the way the situation has been handled has completely destroyed my trust in this dealership.

Given the circumstances and the lack of a satisfactory resolution, I have now taken the matter down the legal

Frank Keane Liffey Valley Dealership

We purchased a new commercial vehicle with a "5-year warranty, no mileage restrictions" from Frank Keane Liffey Valley. All services were done on time at this dealership since day one.

🔧 However, while the van was still under warranty, the timing belt snapped, leading to an engine failure! 😡 And just when we thought we could rely on the warranty, they flat out refused to repair the engine.

After weeks of waiting with our van at their site, we received it back with half of the engine disassembled and thrown into a cardboard box in the back saying they refused to replace the engine due to a water pump leak which apparently it’s not covered in our warranty!

I can't express how disappointed we are. #CustomerService #Disappointed #FrankKeaneLiffeyValley

I sought a quotation for a Golf. I specified the car and the options which I got from VW's 261 online website offers. I requested the best price for the purchase with NO trade in.
I got an arrogant reply from a more on with a fancy title (name withheld) telling me the 261 offers were available on-line. However I did NOT get an answer to my request for a quotation.
I subsequently replied to this e-mail from FK Motors which was not read and deleted by the more on!
Not the kind of behaviour one would expect from this company!

Horrendous customer service. Was advised by BMW to contact Frank Keanes regarding an issue I was having with my car. I rang 4 times over a 3 day period to talk to someone, continuously told ‘someone will call you back’ 3 weeks later still no call. Have since heard from numerous people that their customer service is appalling, totally agree now.

This is my second review of frank keane volkswagen liffey valley, the first review you can be sure frank keanes staff got it taken down, because it was taken down. I await to see how this review does, but I am not holding my breath. I can assure you.

It was too honest for them, my last review. They do not want the truth, they only seek the stupid customers that they can rail road.

I had a rotten experience with them recently. I went to purchase a car, priced around 27,000 plus two add ons another 1,000 and 4,000 or so interest for a 2022 car with 20,000 km on clock of car. I liked the car. I gave a 500 euro deposit.

I felt uncomfortable dealing with an apparent financial advisor and car salesman. I asked the financial advisor for information about 0% finance as you do and was told on any loan you must pay interest. That was a lie full stop and the salesman just looked and dident open his mouth. To me they just could not wait to get away from me and for me to go out the door.

I have since researched 0% finance on a car from other more reliable volkswagen dealers and would you believe they actually have got 0% finance. It turns out the same car brand new cost 31,500. A 2025 model straight of the garage floor with zero finance and zero km on the clock. This is what I was up against. HORROR.

They asked me for my bank statements which I gave and I asked for information around the 2 add-ons I mentioned earlier and I'm still waiting on them, they are a joke, an embarrassment if ever there was one.

They moved at speed to secure the deposit and sent me a video of my new car but wouldn't give me a fair and proper chance of a decent deal and me going to spend 32,000 or there abouts on one of their cars.

Horrible, unless and atrocious customer care. Never would I step back into frank keanes liffeyvalley again. I felt like they tried to con, rob or defraud me. One would assume a bit of decency from such a power house of the brand frank keane represents. All I felt was an attempt at robbery from my person and hard earned cash. A con. I expected better from Frank keanes.

I will continue until my issues have been resolved, with some satisfaction i might add.

I am at present writing into volkswagen Ireland over my disgust with this motor company. I will also be writing to volkswagen Germany to inform them of the service their representatives are dealing out to potential customers and I will make a formal complaint to SIMI about aforementioned. I also emailed frank keanes liffeyvalley for a complaint form and/or complaint procedure and I'm still waiting. This seems to be the service across the board with these people. Business as usual at whatever cost.

The public and I need to be protected from Frank keanes con artist employees

Stay away from them, trust me I have nothing to gain here apart from my truth.

Derek O Brien

On Saturday morning the 14th of December I travelled from my home in Cavan down to Blackrock in south Dublin to collect a desk, for this journey I used my 2012 VW Caddy 1.6 TDi.

I’d like to start of by stating that I do not use the VW caddy very often, probably once or twice a week locally and I look after it and it recently in November passed its CRVT TEST without issue, anyway on my way back to Cavan after collecting the desk in Blackrock my caddy started to stutter and a warning light came up on the dash so I pulled into the hard shoulder and turned on the hazard lights.

After assessing the situation I called my insurance company to get breakdown assistance sorted but need to get a garage local to where I was to get the caddy dropped off for repair, so I googled the nearest VW garages that were open and all the nearest garages were Frank Keane VW with the closest being the Sandyford garage.

I broke down on the M50 where the sandyford junction meets the M50 so I broke down in Sandyfordy, so I rang their number and spoke with a lady, I told the lady what had happened, it’s about 10:40am and she seemed very help which is exactly what you want when you breakdown and need help.

Anyway I gave the lady at Frank Keane my details and registration and she then informed me that Frank Keane VW only excepts tow ins using the VW tow in service and that the only way to get that service is to have used the garage in the last 12 months so they would not be able to except my van being towed to their VW garage for repair??

As a longtime VW driver I found this to be very offensive considering where they are based, I may live is Cavan now but I’m from Sandyford!!
I literally felt in that moment pure snobbery from Frank Keane VW Sandyford!!

I was left high and dry by your dealership in Sandyford as I sit in my VW Caddy on the side of a very very busy and scary motorway!!

I then rang another VW garage as I want VW to repair my Caddy it’s as simple as that, so I looked up another VW dealership and the closest apart from the Frank Keane Garages was Joe Duffy VW garage in Finglas on the very fair end north on the M50 so I called and expected to be told the same again as I assume this must be a VW policy.

I call Joe Duffy and the lady that answers was very nice and put me through to the service department, the man that answered was very friendly and asked me what had happened and what Vehicle I was driving, he already had my details up I front of him because of my phone number and told me not to worry that I could have my VW towed there for assessment and repair and that it might take a few days which I was already aware of and happy to except.

I can’t tell you how much of a difference there was between the two VW garages!! Which now brings me back to that snobbery comment I made about Frank Keane in Sandyford.

When I arrived at Joe Duffy VW in Finglas the staff were so kind and friendly and warm, this is how VW should be treating their customers, not turning up their nose at them in their time of need!!

Now about my VW 1.6 TDi 2012, I’ve had it a good few years now and I know about the problem this model has with fuel injectors, it’s a nightmare and the fact VW didn’t fix the problem is ridiculous, and the only reason I do not get rid of this VW Caddy and continue to fork out crazy money on replacing fuel injectors is this and you may or may not understand, but I’ll tell you anyway, my beautiful dog and real best friend that got me through some really bad times was put to rest in the back of this heap of junk so I can’t get rid of it because of that attachment and even though it’s super unreliable me and my buddy had great times together going to the lakes and forests for walks and swims.

Boomer passed away on the 11th of August last year, he is the main reason I got the Caddy because he was to big for my car, so to make life easier for him I got this Caddy, that’s why it’s not used much and as a matter of fact it did less than 3000 miles a year.

It should not matter to VW if a person buys a second or third or even fourth hand VW, you shouldn’t be treating them any differently to the person who lives in a well to be suburb on the southside of Dublin that has a new VW, life is to short for this kind of bs and it’s just not right.

Also I like to point out that I’m retired, I’m young but retired due to my mental health which is another reason to why the van is now important to me as to the connection with my dog, sorry for the long review but my recent experience compels me to get this off my chest.

I’d like to finish by saying the Joe Duffy VW garage has been fantastic and as I say that now without knowing how much the cost of repairs will be, I say that because kindness matters.