freakordrink.com Opiniões 

57
TrustScore: 2.5 em 5

2,6

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Classificada 1 em 5 estrelas

DO NOT BUY!!! outrageously bad service, not giving back money when you deny the shipment because of import charges. with those i would pay €60 for a freaking card game. cancerous dropshipping... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Manque se transparence et cache des clauses. Poste canada doit nous faire payer des frais d'importation de 25$ pour recevoir le.colis, alors que nous avons déjà payé la livraison à la compagnie.... Ver mais

Classificada 5 em 5 estrelas

I'm a freaky guy, but also a busy one, and so my original product got lost somewhere on delivery, with myself not being able to pick it up on time. Needless to say, my local delivery service wouldn't... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

Order total was €46.95 including €0.00 taxes. Upon delivery to Germany, €16.42 import fees were charged. These costs were not clearly disclosed during checkout. Product is fine, but buyers should be a... Ver mais

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Informações sobre a empresa

Escrito pela empresa

Freak or Drink 😈 We Make The Naughtiest Drinking Games 🥰 200k+ Followers on TikTok 🌎 Worldwide Shipping 👇 Shop Our Games Below 18+ www.freakordrink.com


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2,6

Mau

TrustScore: 2.5 em 5

57 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 42% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

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2,6

Todas as opiniões

(57)

10 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Reputable Company

Ordered and there was an issue with the delivery of my package. I contacted customer support they were quick to respond. After explaining the situation they are re-sending the order. Things happen. I am happy to say this is a company that does right by its customers.

19 de fevereiro de 2025
Opinião espontânea
logótipo da freakordrink.com

Resposta da freakordrink.com

Hello D,
Thank you for your review!
We try our best to resolve all issues and make sure customers receive their games. We all just want to get drunk, wild & freaky ;)

Classificada 1 em 5 estrelas

Ordert week ago with fast shipping but…

Ordert week ago with fast shipping but is still nog dispatcht

5 de fevereiro de 2025
Opinião espontânea
logótipo da freakordrink.com

Resposta da freakordrink.com

Hello Roy,
Thank you for your order!
Unfortunately, we do not offer an expedited shipping to the Netherlands. This is standard shipping and was dispatched within our stated time frame. I can see this was delivered successfully, we hope you had a great time playing :)

Classificada 1 em 5 estrelas

Tracking number but item not dispatched

Ordered a week ago paying for 24 hour delivery in the UK and quickly got a delivery reference but for days sat all week as Royal Mail still to receive. I wanted to be hopeful the bad reviews on here were not accurate or the norm but worried now is this company legit?

If things change and I do receive the product I’ll change this review to one of the product. But as I say, low hope at the moment.

Have also emailed the company and no reply.

2 de janeiro de 2025
Opinião espontânea
logótipo da freakordrink.com

Resposta da freakordrink.com

Hi Alex,
Apologies for any delays you may have received.
Our dispatch times are stated on the website when ordering on a weekend this has a 1-2 dispatch time from Mon. Furthermore, Royal Mail aim to deliver within 1-2 working days with RM24. From what we can see your order was delivered within the time frame. We hope you enjoyed our games and got extra freaky :)

Classificada 5 em 5 estrelas

Excited to Play

I haven’t played yet but the cards look really fun and the customer support was amazing when there was a problem with my package.

23 de janeiro de 2025
Opinião espontânea
logótipo da freakordrink.com

Resposta da freakordrink.com

Hello Ari,
We try our best to resolve every problem faced with deliveries :)
We hope you had a great time playing our naughty games.

Classificada 5 em 5 estrelas

Highly Recommended!!!!

The customer support alone is by far outstanding! Same day replies, excellent service, and highly appreciated team. I highly recommend their products and customer support!!

22 de janeiro de 2025
Opinião espontânea
logótipo da freakordrink.com

Resposta da freakordrink.com

Hi Jimmy,
Thank you for your review! We hope you got drunk, wild and freaky ;)

Classificada 2 em 5 estrelas

Genuinely not that crazy

Genuinely not that crazy if you are already adventurous ... a bit of fun nonetheless, will still give 2.0 a try to see if that one is any better. Great concept though.

18 de janeiro de 2025
Opinião espontânea
logótipo da freakordrink.com

Resposta da freakordrink.com

Hello Jack,
Thank you for your review on your experience playing our game :)
Our games are designed for a wide range of people and each version has a different level of freak. I can assure you our 2.0 edition is the freakiest of them all and will definitely be fun to play!

Classificada 5 em 5 estrelas

My order was stolen from my mailbox but…

My order was stolen from my mailbox but they quickly sent me a replacement. I’m happy with their quick support service and the games received.

10 de janeiro de 2025
Opinião espontânea
logótipo da freakordrink.com

Resposta da freakordrink.com

Hello Max,

Thank you for your review!
We hope you receive your replacement asap and can have fun playing our games :)

Classificada 5 em 5 estrelas

Must buy this game!

Bought my boyfriend 2.0 for Christmas and we had so much fun playing! Received this on time and the game is great quality definitely worth playing :)

10 de dezembro de 2024
Opinião espontânea
logótipo da freakordrink.com

Resposta da freakordrink.com

Hello Clio,

Thank you for your review!
We are glad you had a great time playing :)

Classificada 1 em 5 estrelas

Fairly certain they didn’t dispatch my…

Fairly certain they didn’t dispatch my game. I first ordered on the 14th December hoping to receive for Christmas. It was ‘dispatched’ on the 16th.

I contacted them on the 19th when tracking hadn’t changed at all (it said “we’re expecting it”). I voiced my concerns about it not arriving in time for Christmas and they replied on the 20th reassuring me it would arrive. I followed up on the 23rd saying it clearly wasn’t going to arrive (tracking still said the same) and asked for a refund. The reply ignored my request and told me there must have been a barcode issue as my item hadn’t been scanned since leaving their fulfilment centre (would this not have been the case days before?) and my order would be reprocessed immediately. They claimed my original tracking was still applicable to this new shipment.

I contacted them again on the 6th January after the Holiday period as the tracking still hadn’t updated. They told me the same thing again, barcode issue, order would be re-processed and in a few days the tracking should be updated.

I’ve now opened a case with PayPal as the tracking still says the same thing. I don’t think it ever even left their fulfilment centre as I’m fairly certain you can’t just re-use postage labels and it’s just felt like a stall for time. PayPal have said if I don’t get a response by the 31st they’ll intervene so I’m waiting for that. I’ve also had other packages dispatched from Canada that have arrived ages ago, so it clearly isn’t a delivery problem that’s somehow happened 3 times.

Update 27/01/2025 -
The tracking finally updated last Wednesday to say Royal Mail had received it and it was delivered last Thursday. The company then immediately updated the PayPal dispute I opened with the tracking information to have it closed. Pretty sure they didn’t dispatch until last Wednesday, over a month after I ordered, feels like too much of a coincidence to me.

16 de dezembro de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

The games are great and I am happy with…

The games are great and I am happy with the customer support feedback. However, they should've been aware of Canada post's strike and use an alternate courier.

2 de janeiro de 2025
Opinião espontânea
logótipo da freakordrink.com

Resposta da freakordrink.com

Hello Saady,
Thank you for your review!
We are so glad you are happy with your games :)
Unfortunately due to the strikes this was delayed which we can only apologise for on behalf of Canada Post. We hope you can understand we use Canada post so that we can get the cheapest and most reasonable shipping rates for all our customers.

Classificada 5 em 5 estrelas

One hell of a game!

Great game, delivered quicker than eta stated. Surprised my gf for our 1st anniversary and had one hell of an anniversary it was!
We love the concept and the fact the game is playable more than once with all the freak or drink dares which showed me she’s even naughtier than I thought!
We need a Freak or Drink 3 now pls haha
Definitely recommend to any couples that may find it difficult to discuss sexual topics in the bedroom as this removed any awkwardness for us both. We either did the dare or drank so we both found out more of how freaky we are and no one had to explicitly bring up anything as it was all on the cards. Just bought IOU Quickies which seems really hot too so can’t wait to try those out

10 de janeiro de 2025
Opinião espontânea
logótipo da freakordrink.com

Resposta da freakordrink.com

Hello James,

Thank you for your review!
We are very glad you and your girlfriend had a great time playing.
Please sign up to our email subscription to be notified on any new games dropping :)

Classificada 5 em 5 estrelas

New review after shipment arrived

99% sure this is a fake or illigitimate company. I have seen some screenshots of people with "The box" of the game, but never any actual cards in hand.

I ordered over a month ago and I got their boxed reply "We noticed a large number of orders was lost by the shipper." BS. The same thing can't happen with every single order. The shipping website is a sketchy EU site (despite listing themselves as having shipping warehouses in the US) but is legit enough since I've had plenty other things shipped through 17track.

If it is a legit company, the Customer service "team" is one person who is in way over their heads. The idea is fantastic and has potential to be a fun product, if it were real.

Do not buy from this company. Either they figure their stuff out and maybe a year or 2 later are legit or get outted as a scam. Either way, save your time and hassle.

- UPDATE Jan 14 2025 -
After leaving a poor review, the CS team message me the next day to address the issues. They shipped out a new package with express shipping which included the entire collection, not just my order. It arrived in a couple days and has been great so far. I'm really thankful that they kept addressing the problems.

The company itself is doing its best to get off the ground and provide for their customers, but they're certainly facing a lot of setbacks.

I would highly recommend to the seller to consolidate their shipping options and only provide tracked shipping, at least for a while. The logistical issues they are having with their delivery service might destroy the company. they're working much harder than they should to fix the mess of all the lost packages.

3 de dezembro de 2024
Opinião espontânea
logótipo da freakordrink.com

Resposta da freakordrink.com

Hello Tony,

Thank you for your review!
We do apologise for the issues you experienced, unfortunately during the christmas holidays problems can occur with delivery companies.
We are extremely happy you have received your order and hope you have a great time playing this :)

Classificada 5 em 5 estrelas

Good Support

My order was lost during Black Friday but the customer support team took quick action and resent a replacement. Order was received in a timely manner and was in discrete packaging as advertised. I am happy with their services

18 de dezembro de 2024
Opinião espontânea
logótipo da freakordrink.com

Resposta da freakordrink.com

Hello Noah,

Thank you for your review!
We are glad you finally received your game, enjoy :)

Classificada 5 em 5 estrelas

Received my order timely

Received my order timely, The support was good and love the product.

10 de janeiro de 2025
Opinião espontânea
logótipo da freakordrink.com

Resposta da freakordrink.com

Hello Muhammad,

Thank you for your review!
We hope you have a fun time playing :)

Classificada 1 em 5 estrelas

Not a Review – A Response to Their Reply

This is not a review, but a response to the reply left on my previous review. It clearly demonstrates that this is not a legitimate or respectable company—not only based on the volume of negative reviews but also the way this ‘business’ chooses to address genuine complaints.

Using phrases like, “Like all businesses we also close over Christmas to allow our staff to have a life” is highly unprofessional. If your business is closed over Christmas, then you should not allow orders to be placed on your website, especially with the option for next-day delivery.

Additionally, leaving replies that include the word “CLEARLY” in capital letters is both unprofessional and unnecessary. It comes across as condescending and dismissive of customers’ concerns.

Your tone is condescending and, frankly, rude.

I wish Trustpilot allowed screenshots so I could share:
• The TikTok messages I sent, which were ignored
• The countless emails I sent with no response
• A screenshot of my purchase status, which still shows as “being prepared” with an order date of the 20th December.

This company’s conduct is unacceptable and needs to be reported.

I am more than happy to waste more of my time, and email again for it to only be ignored. But it would be helpful if you replied to my emails which were sent spanning the dates 21st December - 3rd January!

8 de janeiro de 2025
Opinião espontânea
logótipo da freakordrink.com

Resposta da freakordrink.com

Hello Bec,

We hope you are well!
Unfortunately, we still have not heard back from you with any information helping us find the order you placed. We do not believe you placed an order through our website which is a slight concern.
Customer service has confirmed they have not received any emails from you as they respond within 48hrs. We can only assume this review is not based on an order placed with our company.

Please reach out to hello@freakordrink.com with any details that could help us and we would be more than happy to help!

Classificada 1 em 5 estrelas

SCAM….this company is ripping people…

SCAM….this company is ripping people off. Don't buy. Report them if you have not!

I ordered a card set on December 30 and received an email with a tracking number. However, the package link takes me to a site written in German, and the package hasn’t yet been shipped, only “parcel created.” I emailed and got a response with the same info I already had. 4 days later the package hasn’t moved. And now, of course, no response to my emails. Letting my credit card company take it up, but it’s insane how far scammers will go to rip people off. And warn others!

6 de janeiro de 2025
Opinião espontânea
logótipo da freakordrink.com

Resposta da freakordrink.com

Hi Johnny, thank you for your order!

We do apologise on the delays you have experienced.
As this was ordered over the new year holidays there is a shippers are super busy and can have slightly longer shipping estimates. We ship all games from the UK using Post NL a European shipping company who then ships to the US for us. I can confirm that your tracking has recently had further updates and is on its way to you! Please feel free to contact Post Nl our shippers for more information on your parcel as assurance. As a small business we try our best to get all games shipped asap and sincerely apologise for the rare occasion there are delays.

P.S if your order is lost, damaged or stolen we will resend it no questions asked as its our top priority to ensure our customers get their games! So if any issues reach out to customer support hello@freakordrink.com so they can open a claim to get your order resent!

Classificada 2 em 5 estrelas

ik heb hier rond 24 november een spel…

ik heb hier rond 24 november een spel besteld als kerstcadeau. na bijna 2 weken wachten had ik nog steeds niks ontvangen. hierover heb ik toen gemaild, en toen bleek de barcode niet gescand te kunnen worden. hierna zouden ze opnieuw het spel versturen. weer meer dan een week later had ik niks ontvangen. toen ik deze keer mailde bleek het pakket kwijtgeraakt te zijn. wederom zouden ze een nieuw spel opsturen. toen zag ik na een week eindelijk iets veranderen in de status van mijn pakket. weer een week later had ik het binnen, na kerst dus inmiddels... heb het spel nog niet gespeeld. het zal vast leuk zijn maar ik zou het niemand adviseren hier iets te kopen als je geen zin hebt om achter je pakket aan te moeten gaan, keer op keer.

24 de novembro de 2024
Opinião espontânea
logótipo da freakordrink.com

Resposta da freakordrink.com

Hi we are very sorry there was a delay with getting your order, understandably during "peak" times we are even charged more than usual due to the volume of goods being shipped in this period. After looking into this it seems your order was stuck in customs for a week longer than it should have, didn't get scanned and was lost by them.
As per your review you can see we resent your order at our cost as quick as we could to ensure you could get your order.
We are glad you received your order and can only apologise on the shipping company delays you had.
It would be good if you could leave a review based on our games we work ever so hard on to create the best experience of getting Drunk, Wild & Freaky rather than the shipping times as this is out of our control and we do try our utmost best to ensure every customer gets their order within adequate time :)

Classificada 5 em 5 estrelas

Package was stolen off our porch

Package was stolen off our porch, along with a few others. And they replaced the bundle for free! Absolutely unheard of response from a company and I'm just stunned! I can't wait to get my games and play them with partners~ so very happy with the service.

4 de janeiro de 2025
Opinião espontânea
logótipo da freakordrink.com

Resposta da freakordrink.com

Hey Janie, sorry to hear it was stolen but can't blame them as our games are that great haha!
Glad our customer support team were able to get your order resent at no extra costs for you.
Even if we can't claim for USPS our only concern is ensuring you get your games delivered :)
Enjoy getting Drunk, Wild & Freaky!

Classificada 1 em 5 estrelas

Koop niet bij deze dieven

Mijn bestelling ging 3 tot 6 dagen duren voor er een tracking code was. Na 14 dagen nog steeds geen tracking code en ook geen correcte info van de verkoper.
Dit is pure oplichterij!!!
KOOP HIER NIKS
Nu maar zorgen dat ik men geld terug krijg..
Weer maar een reden om niet via internet te kopen

3 de janeiro de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

This is yet another experience that…

This is yet another experience that makes me remember to always use PayPal when ordering online. The site looked legit. But I’ve been waiting on an order that doesn’t seem like it’s ever going to get here. I’m at the end of week 3 and no order. Tried contacting the email address and didn’t even get a reply. At least with PayPal you can submit a refund and get your full money back while they handle the scam sites. Trust me, do not buy from this site. The 2 star total rating and all the negative reviews should be enough to convince you to look elsewhere.

2 de janeiro de 2025
Opinião espontânea
logótipo da freakordrink.com

Resposta da freakordrink.com

We have Requested more info from you days a go so we can look into your order and you have yet to come back to us. There is no PayPal case / Chargeback under the name "John Jacob" or any name??
Please reach out to us to clarify who you are and give us a chance to resolve the issues you have had.
Please reach out to us hello@freakordrink.com so we can resend your order if it is indeed lost, damaged or stolen.
Trust us that we want you to get our games just as much as you do and we go above and beyond for all of our freaky customers and we always resend lost, damaged or stolen orders regardless if we can even claim back from USPS since their process is rather difficult.

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