Froogul is running a deceptive post-transaction subscription trap that preys on elderly shoppers. My 89 year old father made a standard purchase from JML, and without his informed consent,... Ver mais
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taking there money doe not by off the tv with jml once u do that u are joining befroogul and thy will take your money each mouth keep well away
Absolutely appalling organisation! My 90 year old mother - in all innocence - called who she thought was JML (a trusted brand) - to order a product. Three days later all hell erupted - Froogal started... Ver mais
A empresa respondeu
Absolute scam. You will be ‘signed up’ without your knowledge. They will refuse to refund you and ‘claim’ that you had ‘consented’ to joining them by ‘setting up’ a password (as if that constitute... Ver mais
A empresa respondeu
1,4
Muito mau
80 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 52% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
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This company uses misleading and…
This company uses misleading and underhand sales tactics. I will be reporting to the trading ombudsman also.
Agent informed me I'd received an Amazon voucher as thank you for purchasing a Thane product. He explained that it was through a service called froogul, which offered discounts. He explained that if I wanted to continue the service it was £99.99. I asked if I had to sign up to anything. He said "No" - this was an outright lie.
Later that day, I received an email informing me that I'd signed up to froogul, charged a £1.99 administration fee and liable to automatically pay the £99.99 if I didn't cancel my account.
My credit card was charged the £1.99, without my consent, by a company called Acai Marketing.
I called customer services, and they continued to gaslight me about me providing "verbal consent". This is categorically a lie. I see they have an standard reply to reviews like mine. Don't believe a word!
The "agreement password" that "must be given as your permission to proceed with the trial" was described to me on the call as a "memorable word" to "unlock the voucher".
This is undeniably a cold call scam operation.
23 de outubro de 2024
Opinião espontânea
Resposta da Froogul
Good Morning
Froogul.co.uk is an online discount and savings club where members can earn significant cashback in most of the major retailers on the High Street and online, along with savings on leisure and travel.
We refute any claims that personal or bank details have been used without permission.
In order for us to have processed your membership, you would have agreed to the trial, and given us permission to charge your account at the end of a call that you made to purchase a product. All the terms and charges are advised on this call and an agreement password must be given as your permission to proceed with the trial, which is made very clear on the call is a paid membership subscription after the trial period ends. This can also be described as a memorable word which is needed to claim the voucher and I would like to assure you that this is not a cold call spam operation. Our policy is to allow cancellations at any time, we even publish our contact number on your payment descriptor to make it easier to contact us.
If you want us to investigate your complaint and provide you full details on how and when you signed up for the programme and agreed to the T&CS, please provide us with your full name and address so we can identify your record. You can do so by sending an email to support@froogul.co.uk
Alternatively, if you wish to speak with someone, please call our member services team on 0800 031 9882.
Kind regards
Froogul Member Services
IF I COULD GIVE NEGATIVE STARS I WOULD!!
I am writing to express my deep dissatisfaction with the service my mother, a pensioner, has received. She was promised a £20 Amazon gift card as part of your promotion, which has yet to be delivered. Furthermore, when she attempted to cancel, there was no clear option to do so on your website. Your AI chatbot has proven to be unhelpful, adding to her frustration.
My mother reached out to customer service, but despite being told that the issue would be "investigated," no action has been taken. To make matters worse, during the conversation, the phone was abruptly disconnected when she raised a valid concern. This level of service is unacceptable, and we are now considering escalating the matter to Trading Standards and Action Fraud.
26 de setembro de 2024
Opinião espontânea
Resposta da Froogul
Good Morning
Many thanks for your review. We are sorry to hear that your mother had issues when attempting to cancel the trial and issues with the phone line. Unfortunately, as the membership is in your mother's name, I am unable to locate the membership to look into this further.
Could we please ask that your mother contact us again on 0800 031 9882 and our member services team will be more than happy to look into this and confirm that the membership has been cancelled.
Kind regards
Froogul Member Services
Only giving one star as cant leave…
Only giving one star as xant leave minus. Basically thieves. Got my details when I used shop on TV. Promised a £20 amazon voucher never got all sorts of promises that never materialised. Now to fight it through the bank. Avoid using shop on TV
13 de setembro de 2024
Opinião espontânea
Resposta da Froogul
Good Morning
Froogul.co.uk is an online discount and savings club where members can earn significant cashback in most of the major retailers on the High Street and online, along with savings on leisure and travel.
We refute any claims that personal or bank details have been used without permission.
In order for us to have processed your membership, you would have agreed to the trial, and given us permission to charge your account at the end of a call that you made to purchase a product. All the terms and charges are advised on this call and an agreement password must be given as your permission to proceed with the trial, which is made very clear on the call is a paid membership subscription after the trial period ends. This is also followed up in a welcome letter sent by email or via the post, which includes the date the full membership fee will be processed, and our contact details should you wish to cancel. Our policy is to allow cancellations at any time, we even publish our contact number on your payment descriptor to make it easier to contact us.
If you want us to investigate your complaint and provide you full details on how and when you signed up for the programme and agreed to the T&CS, please provide us with your full name and address so we can identify your record. You can do so by sending an email to support@froogul.co.uk
Alternatively, if you wish to speak with someone, please call our member services team on 0800 031 9882.
Kind regards
Froogul Member Services
An absolute disgrace
This company was somehow used with the mopping up of lost sales with Shop On TV. Not sure which company ‘really’ phoned me re items left in my shopping basket, but I was persuaded to buy on the promise of a refund on previous P&P (which I still haven’t had), then was told “as a reward for my years’ loyalty, I was to receive £20 Amazon gift voucher”. Now what followed was very rushed (and given the fact, I have to say to all call handlers that I have disabilities, including those affecting my cognitive abilities), but was included and seems integral to them nailing a contract, is that they asked for/I duly gave, a password. FYI I have physical disabilities, have been part bedbound, housebound and in need of carers 3 x per day for 11 years now; I have NO need for discounts for restaurants, let alone The National Trust and Alton Towers!!! TWICE I’ve called this company to ask for my £1.99 back and once I’ve called Shop On TV (I’ll never shop with them again!!! 😡). I’ve not only been refused my refund, but I’ve had the phone put down on me TWICE; Shop On TV did it when I was in tears. I’ve had to cancel my card because (thanks to these kind people for sharing their awful experiences) I’d be days away from them taking £29.99 out of my bank account. These scumbags working off scripts are no better than those businesses in Mumbai that scam people all over the world. I’m disgusted by the way I’ve been treated by this company, and the company I previously trusted and will never buy from again 😡
3 de setembro de 2024
Opinião espontânea
Resposta da Froogul
Good Morning
Froogul.co.uk is an online discount and savings club where members can earn significant cashback in most of the major retailers on the High Street and online, along with savings on leisure and travel.
We refute any claims that personal or bank details have been used without permission, or that we scam people.
In order for us to have processed the trial, you would have agreed to and given us permission to charge your account at the end of the call that you made to purchase a product. All the terms and charges are advised on this call and an agreement password must be given as your permission to proceed with the trial, which is made very clear on the call is a paid membership subscription after the trial period ends. This is also followed up in a welcome letter sent by email or via the post, which includes the date the full membership fee will be processed, and our contact details should you wish to cancel. Our policy is to allow cancellations at any time, we even publish our contact number on your payment descriptor to make it easier to contact us.
I can also confirm that we have located the two calls that you made to us and on both calls the agents did not end the call until the conversation had been finished between you. Unfortunately, I am unable to comment on a call made to another business.
If you want us to investigate your complaint and provide you full details on how and when you signed up for the programme and agreed to the T&CS, you can do so by sending an email to support@froogul.co.uk
Alternatively, if you wish to speak with someone, please call our member services team on 0800 031 9882.
Kind regards
Froogul Member Services
BEWARE OF THIS COMPANY STEALING UR FUNDS
IF YOU HAVE A LISTING FOR THIS ROGUE COMPANY YOUVE NEVER HEARD OF IN YOUR BANK ACCOUNT RECORDS...GET IN TOUCH WITH YOUR BANK...YOU WILL HAVE TO CHANGE YOUR ACCOUNT TO STOP IT CONTINUING TO TAKE YOUR CASH THRU YOUR 'CARD' DETAILS...YOUR BANK WILL REIMBURSE YOUR CASH IN YEAR....YOUR CARD DETAILS HAVE BEEN STOLEN & GIVEN TO THIS COMPANY WHO PROCEEDS TO TAKE MONTHLY AMOUNTS
3 de setembro de 2024
Opinião espontânea
Resposta da Froogul
Good Morning
Froogul.co.uk is an online discount and savings club where members can earn significant cashback in most of the major retailers on the High Street and online, along with savings on leisure and travel.
We refute any claims that personal or bank details have been used without permission or stolen
In order for us to have processed your membership, you would have agreed to the trial, and given us permission to charge your account at the end of a call that you made to purchase a product. All the terms and charges are advised on this call and an agreement password must be given as your permission to proceed with the trial, which is made very clear on the call is a paid membership subscription after the trial period ends. This is also followed up in a welcome letter sent by email or via the post, which includes the date the full membership fee will be processed, and our contact details should you wish to cancel. Our policy is to allow cancellations at any time, we even publish our contact number on your payment descriptor to make it easier to contact us.
If you want us to investigate your complaint and provide you full details on how and when you signed up for the programme and agreed to the T&CS, please provide us with your full name and address so we can identify your record. You can do so by sending an email to support@froogul.co.uk
Alternatively, if you wish to speak with someone, please call our member services team on 0800 031 9882.
Kind regards
Froogul Member Services
Feeling ripped off…
Cannot believe this company have taken £99.99 from my bank again, I had this trouble last year and couldn’t get my money back. I’ve tried emailing them but I haven’t had a reply. I’m a pensioner living on the state pension and they have just taken half of this weeks pension. If anyone has any advise on how to get my money back or how to stop this happening again next year I would be grateful.
21 de agosto de 2024
Opinião espontânea
Resposta da Froogul
Good Morning
Froogul.co.uk is an online discount and savings club where members can earn significant cashback in most of the major retailers on the High Street and online, along with savings on leisure and travel.
We refute any claims that personal or bank details have been used without permission.
In order for us to have processed your membership, you would have agreed to the trial, and given us permission to charge your account at the end of a call that you made to purchase a product. All the terms and charges are advised on this call and an agreement password must be given as your permission to proceed with the trial, which is made very clear on the call is a paid membership subscription after the trial period ends. This is also followed up in a welcome letter sent by email or via the post, which includes the date the full membership fee will be processed, and our contact details should you wish to cancel. Our policy is to allow cancellations at any time, we even publish our contact number on your payment descriptor to make it easier to contact us.
If you want us to investigate your complaint and provide you full details on how and when you signed up for the programme and agreed to the T&CS, please provide us with your full name and address so we can identify your record. You can do so by sending an email to support@froogul.co.uk
Alternatively, if you wish to speak with someone, please call our member services team on 0800 031 9882
Kind regards
Froogul Member Services
Do not get involved with this company
Do not get involved with this company, they are so under handed in the way that their "membership" is sold! They claim because an email is received by them that you are accepting their T's & C's, when I said I don't recall the email they where pleased to tell me that they had tracked my email and can see I read it. However when I asked if my account had ever been logged in, used or activated they claim they couldnt tell.
31 de julho de 2024
Opinião espontânea
Resposta da Froogul
Good Afternoon
Many thanks for your review. We are sorry to hear that you are not satisfied with the service you have received. I would like to confirm that this is offered to you at the end of a sales call and we cannot process without your verbal consent. We are able to see if the welcome email has been read, but we do not have access to a members account due to data protection. We have requested for you to provide us with further information so we can locate your membership to provide you with further information, but unfortunately we have not received a response from you.
Kind regards
Froogul Member Services
Steer clear. Be firm request account closure
I bought a steam mop from Thane and was subsequently contacted by these guys. It wasn't really clear that they weren't Thane. Offered discounts on various items but at no time did the guy say anything about being charged £99.99 after a month. I emailed them and called customer service. I dealt with a lady called Cathy who initially tried to tell me that I'd agreed to it. After I insisted, quite firmly, that I hadn't she agreed to cancel the account. Hence the 3 stars. I've had a confirmation email and have taken the precaution of blocking any payments to Froogul with my card provider. Have also complained to Thane as I didn't give them permission to share my data. Steer clear.
30 de agosto de 2024
Opinião espontânea
Resposta da Froogul
Good Morning,
Many thanks for contacting us.
Thank you for leaving this review.
We greatly appreciate the feedback and we will take this on board moving forwards.
Sorry that the service was not for you.
Kind Regards,
Froogul CS
Misuse of personal information and bank account details - BEWARE
Called me pretending to be Thane Direct ostensibly checking I was happy with my purchase. At no point did they advise who they really were or that they were selling a service. After the call I got an email with membership details advising they had taken £1.99 for month 1 and a further £99.99 to be taken for annual membership. I DID NOT AGREE TO THIS. Thane apparently saw fit to release my contact details and personal bank account details without my consent or authority. Tried to tell me that by giving them a chosen password, I had agreed to their terms and conditions. Appalling way to do business and smacks of misspelling/fraud/scam. AVOID BOTH THANE AND FROOGUL.
5 de julho de 2024
Opinião espontânea
Resposta da Froogul
Good Morning,
Many thanks for contacting us.
We will be contacting you this afternoon in regards to your review.
We do apologise for any inconvenience caused
Many thanks,
Froogul CS
Unauthorised bank withdrawal
I had never even heard of this company until their name appeared on my bank statement and took £29.99p. I had to change my debit card because of them. I asked for my money back but they refused and said I had agreed to join in an email they sent me in February this year. A search of my email account shows no emails from them. Avoid this company like the plague.
4 de fevereiro de 2024
Opinião espontânea
£99.99 taken by suspicious company
Found that they had taken £99.99 following a purchase from an entirely different company. Chased it up with little to no success for a couple of days. Then went back to the original company who had to sign off on the refund. They don't have a website, they respond to emails intermittently and phone calls aren't successful either. I was signed up to the scheme via an email that went to my junk folder and was unopened. The first I knew of Froogul was the £99.99 being taken out of my account. Steer clear, they seem incredibly dodgy.
1 de abril de 2024
Opinião espontânea
I have tried to cancel just found
I have tried to cancel just found. Out you have taken three payments from my account for what I’ve not received nothing from you but you take from me. And can’t write on here what I think about you
7 de abril de 2024
Opinião espontânea
Resposta da Froogul
We are sorry to hear that you are not satisfied with the mebership. In order for you to have a membership with us, you will have had to agree on a call giving a password. We advise of all the terms and charges at the time and also follow this up with a welcome letter or email which provides all our contact details should you wish to cancel the memebrship at anytime.
Unfortunately, I am unable to locate a membership for you with the details provided, could you please email your full name and address to support@froogul.co.uk so we can look into this further.
Kind regards
Froogul Member Services
I want to terminate this site taking…
I want to terminate this site taking money from my account every month unsubscribe this account
22 de março de 2024
Opinião espontânea
Resposta da Froogul
Good Afternoon
We are sorry to hear that you are not satisfied with the mebership. In order for you to have a membership with us, you will have had to agree on a call giving a password. We advise of all the terms and charges at the time and also follow this up with a welcome letter or email which provides all our contact details should you wish to cancel the memebrship at anytime.
Unfortunately, I am unable to locate a membership for you with the details provided, could you please email your full name and address to support@froogul.co.uk so we can look into this further.
Kind regards
Froogul Member Services
Great Savings and service
Really pleased with this company. The saving I have made via the app is great especially in the current climate. No issues with customer service always very helpful.
28 de fevereiro de 2024
Opinião espontânea
The time period I was supposed to get…
The time period I was supposed to get my money back has long passed and now they wont respond to any contact from me! I have now gone to my banks fraud department. This company are a disgrace.
16 de dezembro de 2023
Opinião espontânea
Resposta da Froogul
Good Afternoon.
We are sorry to hear that you are not satisfied. We can see that you agreed to a 30 day trial by phone and gave a password to confirm this after you placed an order online. On this call you were also advised that if you continued into the full annual membership, the membership fee would process at £99.99. A welcome email was sent to the email address you provided on your online order to advise of this and the date to call to cancel if not wanting to continue with the full membership, however the email address you entered was incorrect. As we did not receive notification of cancellation from you, the annual membership fee processed. We then received contact from you by telephone 3 days after the payment processed requesting for a refund. As you gave the incorrect email address, so were not fully aware of the payment date, we advised that a refund would be processed and this has been done within the stipulated 5 working days.
Kind regards
Froogul Member Services
Love the Savings!!
I have been using this for several months now and I really like the offers. I've phoned Customer Services to check on some stuff and they have been great. The app is so handy too!!
21 de dezembro de 2023
Opinião espontânea
Don't reply to cancel emails
Tried to contact Froogul twice via their email to cancel my policy as I was missold - no reply at all.... definitely wouldn't recommend
They have since asked for more information on this and have done nothing to rectify this issue
Plus monthly payment is taken via 'card payment' so you can't cancel as it's not a direct debit!
19 de dezembro de 2023
Opinião espontânea
Possible Fraudulent Company
Advised this company I no longer wished to be a member, cancelled in good time and advised them within the cancellation period. Followed up original e-mail three times, finally rang their unhelpful customer service to complain re the two payments they took from my account. They insisted they had not received my e-mails, and I should e-mail the same address as I had been doing !! Rang my banks fraud department to advise and stop any further payments. Would avoid this company as they may be fraudulent.
3 de setembro de 2023
Opinião espontânea
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