Fullrangefurniture Opiniões 8

Ordered a "Le Grande Leather Office Chair" a few weeks ago; chair duly arrived and is reasonably comfortable even for me - I have back trouble and it takes me a while to adapt to a new chair. Only problem was that it was difficult to assemble and really needs two people to do it easily (alternatively pay the extra to have it delivered fully assembled). I knocked off a star for this reason. Otherwise OK.

I ordered a chair from ChairOffice, delivery should be within 1-3 days. I got the "shipped" email and realised to my horror I had ordered the wrong chair! In my defence I had looked at a LOT of chairs that day..

I contacted their live chat and a real human replied, advising that he would look to see if the order had already been shipped, he couldn't see at that time, so he asked me to email them and he would keep an eye on it for me. Later that day, he did indeed email me to advise that he hadn't been able to stop the delivery, but when it arrives I should refuse delivery, they would refund me and I could order the right chair.

Chair arrived, easily refused delivery. Confirmed to Rich Mitchell that it had been refused, and that I was going to order the correct chair now. Even before I had placed the order, my refund had arrived!

Replacement chair has now arrived, its so very comfortable, well made and looks and feels like it will last for years.

I would like to thank Full Range Furniture for their impeccable customer service, particularly Rich who did not make me feel like an idiot for ordering the wrong chair in the first place, and could not have been more helpful.

First order placed 10.10.23, second order received 14.10.23.

Overall a great experience.

Bought a couple Nene 3-Drawer under desk pedestals. One arrived damaged (DHL delivered it upside down which ripped the screws out of the bottom drawer, necessitating replacement). I took a picture immediately, knowing I would be asked for one, and reported it ChairOffice (Who trade and even answer the phone as FullRangeFurniture), who promptly reported the issue to the manufacturer and a replacement drawer was arranged and delivered within a few days of reporting the issue. As these units and drawers are manufactured to order, I consider this kind of hassle-free and quick turnaround time to be excellent.

I am of the mindset that issues are going to happen sometimes. So when they happen, it doesn't really bother me too much. What's infinitely more important to me is how a company handles issues and conduct themselves when an issue is reported. And I can say hands down that CO/FRF handled the issue perfectly. Not only did they arrange the replacement, but they called me to notify of the delivery date and even called me on the delivery day to make sure I had received the replacement item.

And this was not unique to the after care process. From start to finish their customer support team has been nothing short of stellar. When I called with an unusual question asking if the filing drawer was a full-height wall (as in, can it be used as a real drawer) or a low wall (exclusively filing drawer) they contacted the manufacturer and actually called me back when they told me they would. Always polite. Always helpful. And always accommodating when I called with questions regarding measurements and dimensions I needed that were not explicitly listed on the website.

So from a customer service perspective, I could not be happier with the experience I had. I would especially like to give a shout out to both Louie and Nadia for the exceptional customer service they consistently provided.

There is one aspect of this purchase experience I think does need some improvement. The ordering system for ChairOffice/FullRangeFurniture has a lot of issues with both mixed messaging and dead air. I'll use my order as the example. The website sales page for the item clearly states that the delivery estimate is 1-4 weeks. But a few hours after I placed the order I received a confirmation email stating the pedestals had been shipped. I thought, "Oh, fair enough. They must've had some in stock". A day or two later, nothing arrived. I check the order on the website and the order status says "Fulfilled". So I have two pieces of information heavily conveying a shipped order. My partner is disabled so I need to be home to receive them and two days after, I have no idea when they will arrive. So I call OC\FRF and they check the order. That's when they advise me that the items have not actually been "shipped". They've been "ordered" with the manufacturer and that I would get contacted closer to delivery to advise me of the delivery date. Which by the by, ended up being the day before it was delivered. That's not a lot of advanced notice to enable me to make arrangements to be available for receipt. At no point was there any attempt by the CO\FRF system or customer service reps to update me on any part of the ordering process. Which means, if I hadn't called myself, there wouldn't have been anything but dead air for what ended up being almost 5 weeks, from the point of "shipped" to the day I finally received a call advising next day delivery.

Between the mixed messaging and the short notice, it was not the best ordering experience. For comparison for the desk I was assembling, I also ordered desk pieces from OSI. Same 1-5 week turnaround listed on their sales page. But when I placed the order with them, their order status simply went through considerably more clear "status'" and remained in processing (can't remember the word they used) until the order was actually delivered. I also received a phone call a few days after the order was placed (after they placed the order with their manufacturer) to advise me of the projected delivery date. Which was perfect because it gave me effectively a full 4 weeks to plan around the delivery date and arrange help if needed for any of the two-man lift pieces. This is the kind of ordering experience CO\FRF should be aiming for. A straight-forward process with clear and consistent messaging and timely informational updates to give customers the information they need to plan accordingly.

That was the only downside to this purchase experience. But one that shouldn't be hard for CO\FRF to fix. Overall, I'm very happy with this purchasing experience and I'll definitely keep CO\FRF in mind for possible future purchases.

Ordered June 12 - Delivered July 14 - Replacement drawer delivered following Wednesday

So they run under ChairOffice or FullRangeFurniture and I did some research under ChairOffice unaware of this, read the positive reviews (which I've noticed mainly focus on chairs rather than the furniture) and spent over £700 on a Desk & 2 Pedestals from this company. Ordering and delivery went well, but upon assembly I found the desk suffered a problem where my monitors will wobble due to the insufficient strength. When questioned, the customer service rep, Louie checked and has confirmed - "we would expect some movement" Since when is desk wobble when typing to be expected! A cheap MFI desk from 20+ years ago didn't suffer this, nor did my previous desk! Its the result of a flimsy worktop or insufficient bracing

Rather than return the product as I needed a desk, I suggested offcuts of wood to reinforce the desk, but unfortunately they could not do that but, did say they could supply a worktop and would cover half the cost, (which indicates the entire worktop cost is just over £55 +Vat and indicative of it being towards the lower end of quality). When I asked if the workshop could cut this down, after discount, they wanted to charge me nearly £160!! In essence, Basically £130 to make 5 off-cuts and to save them materials and shipping costs! Effectively 10 mins of work which even companies like B&Q do free when purchasing timber!

As such, I have found support extremely lacking, being very unhelpful and offering very little by way of ideas and solutions (They did eventually suggest the option to return but the desks were assembled and packaging disposed of and therefore was told they can't be returned), just wanting to charge me more at every opportunity to fix a product that clearly isn't to the standard I would expect for the cost. As such, I'd would suggest avoiding this company as the product quality and support are very poor. The fact they still email from FullRangeFurniture.co.uk, and that website is down, tells me I should have researched more first and looked at these reviews as well!

Despite notifying the company (ChairOffice) of the required delivery location (rear door of property on ground floor), due to ease of access for a person with a mobility issue, they neither acknowledged receipt of the notification, provided advance notice of delivery, or ensured the Courier followed the instructions - causing delivery to the more awkward front door. The chair - Venus - has to rate as one of the most uncomfortable chairs on which I have ever sat.

I bought an office chair from this company via Chair Office ( 1-3) days delivery, 7 days later after chasing it up it finally arrived. The chair I ordered was a "Washington Executive" but the chair they sent was a "Nautilus Titan" . When I complained they told me that the Titan was the same chair and is their warehouse name for the Washington.
I chose the Washington as it had better reviews than the Titan.
However I could have bought the Titan from another supplier a lot cheaper.
So because of the poor delivery and the name change ( which to me sounds dodgy practise ) I am giving this company a poor rating.

The chair however looks good quality and worth the money.

Huge thanks to your team for their help when our office chairs, bought 3 years ago, needed new castors. No problem, a whole new batch shipped out immediately, no questions asked. We are thrilled with the fabulous service and will always recommend you on. Thank you

First class reinforced double divan base, way superior to the average bed bases
highly recommended from transaction and communication through to the excellent customer service & quick delivery . Highly recommended if you looking for a quality bed