The code purchased from the Go2play shop via the Difmark website is invalid. For two weeks (!), neither Go2play nor Difmark has helped me get my money back. This is a scam. Furthermore, there appea... Ver mais
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I bought dragonball sparking zero in…
I bought dragonball sparking zero in pre order to play it already on the 8th of october but despite I paid more than 80€ since midnight and it's 9 am still not delivered to my key,very bad service and they don't even respond to open tickets, my order nuemro is: WFK5A50D96BF (an order that is fixed on the “partially completed” wording since hours and hours)
8 de outubro de 2024
Opinião espontânea
Nach anfänglich Key Problemen wurde…
Nach anfänglich Key Problemen wurde dies nun behoben. Daher ok.
7 de maio de 2024
Opinião espontânea
Disappointing Experience with G2PLAY: Unusable Steam Key and Nonexistent Customer Service
I purchased a Manor Lords game, but the Steam key provided by G2PLAY cannot be activated. This company is like a scam group. The purchased Steam key is useless, and even their customer service is the same. There is no response whatsoever.
12 de maio de 2024
Opinião espontânea
Hola se comunicó una mujer con mí hijo…
Hola se comunicó una mujer con mí hijo y le pidió fotos desnudo estamos por hacer la denuncia en fiscalía ya que la de nombre Ashley ..
26 de abril de 2024
Opinião espontânea
invalid key, never got my refund
I bought a key for a game and said key couldn't be redeemed in my country (region-locked). I asked for 2 months for a refund and they just kept closing my tickets, marking them as solved. In the end they said they re-sold my key to another person and blamed a 3rd party for the refund problem.
I would avoid purchasing from this store, no matter how cheap the keys might be
22 de fevereiro de 2024
Opinião espontânea
Keine Probleme
Die Seite ist sehr unübersichtlich, aber ich habe meinen Psn-key sofort erhalten
13 de janeiro de 2024
Opinião espontânea
i got scamed and no one is anwsering me
i buy the NARUTO X BORUTO Ultimate Ninja STORM CONNECTIONS key and this not working and guy is not responding HELP!!!!!!!!
16 de novembro de 2023
Opinião espontânea
Resposta da G2PLAY.NET
Dear Customer,
We apologize for the inconvenience you have experienced with the key you purchased for NARUTO X BORUTO Ultimate Ninja STORM CONNECTIONS. Our customer support team is here to assist you with any issues you encounter.
We are happy to confirm that we have already replied to your report in the Resolution Centre and we have provided you with a solution to the issue at hand.
We appreciate your patience and understanding.
Best regards,
Ysh
I bought nba 2k24 and i received an…
Edit : I had an answer and they fixed my issue. 2 days but finally it worked.
I bought nba 2k24 and i received an activation key but it is invalid. No answer from the report case and ticket on kinguin...
I received a key in this format : AAAA-BBBB-CCCC AAAA-BBBB-CCCC but as steam indicates, there is no format like that one.
8 de setembro de 2023
Opinião espontânea
Resposta da G2PLAY.NET
Dear Customer,
Thank you for your review.
We are very sorry for any inconvenience you have encountered.
We have reviewed your order and we would like to notify you that the product you have purchased includes two distinct codes for game activation. We kindly request that you refer to our message in ticket 666856, which you can access through this link: https://kingu.in/MyTickets.
Please try to activate the keys one more time, we are waiting for your confirmation in the ticket if you were able to successfully redeem it.
Thank you for your understanding and we are waiting for your reply.
Kind regards,
Claudia
I mean it worked for me lol
13 de julho de 2023
Opinião espontânea
Disappointment at first but then refund, its OK!
This service should be used with caution. A Key that have already been redeemed was sold to me. If you complain, you will be stalled with canned texts and no solutions. I am going to deleted my account. I want nothing more to do with this company.
Update: Actually, I just wanted to find out how to delete my account, but then I saw the credit.The solution is to remain firm and insist on your personal rights. Writing a review with the order number here was very good. Last week my purchase was refunded + a 10% voucher. Respect to g2play I didn't expect that. Rating has been adjusted from 1 to 4 stars.
23 de abril de 2023
Opinião espontânea
Resposta da G2PLAY.NET
Hello,
Thank you for reaching out to us.
We are truly sorry for the inconvenience. We would like to kindly inform you that the issue has already been resolved in your favor.
Please have a look at the report you created for more details.
Kind regards,
Nika
WWE 2K23 key not working
WWE 2K23 key not working, key is already used or doesn't exist
I'm waiting for key replacement or my money back, I prefer a new key because I want to play the game so badly.
EDIT: I want my money back, I bought it somewhere else
20 de março de 2023
Opinião espontânea
Resposta da G2PLAY.NET
Hello,
Thank you for sharing your experience with us via Trustpilot!
We wish to notice that we have already replied to your report and have every intent of providing you with a solution, however, we will need you to submit a basic set of screenshots first.
Kindly do so at your earliest convenience and we will continue to assist you.
Kind regards,
Grażyna
I'm not getting my key
I'm not getting any key, even though i paid for it. My Order ID is: 37A8SPJ9JY8
Please help
23 de dezembro de 2022
Opinião espontânea
Resposta da G2PLAY.NET
Hello BOLUDO_SLAYER,
We apologize for the delay in our response.
We are currently experiencing increased traffic on our site which can cause a delay in our responses.
Please be informed that your order has been placed on hold due to the ongoing verification process taking place in ticket 430173. You can find a list of your tickets here: https://kingu.in/MyTickets
Once you go through with it and provide the required information, your order will be released.
If you prefer to be refunded instead, please mention it in the ticket.
This is a one-off procedure and after successful verification, we will never ask you to do that again. What is more, we would like to inform you that this is a common procedure, used by many companies offering online services, like for example PayPal. Please be also informed that your personal information will not be misappropriated.
Please have a look at the ticket at your earliest convenience.
Kind regards,
Joey
Pure scam
This is a pure scam.
The website sold me a game on steam. It was supposed to be a steam key. The button at the end of the payment indicated "redeem steam KEY".
But when I clicked on it, it was a getmyacc link to redeem a steam account.
So basically, you are not getting what you pay.
I didn't accepted the account, and I am currently waiting for a reply on their website, and on Paypal claim.
6 de dezembro de 2022
Opinião espontânea
Resposta da G2PLAY.NET
Hello,
Thank you for your review.
We apologize our response was delayed. Our Customer Support is currently experiencing increased ticket traffic. We hope to return to normal soon.
We would like to kindly inform you that the product was stated and described as a Steam account, not the Steam key.
However, since the issue has been resolved in your favor, we would like to truly apologize for all the inconvenience.
Best regards,
Weronika
Shady but I got what i wanted
Really strange site, bought a game key, was not a game key and received the game through a very shady way, but in the end I got the game at a lower price, so everything's good
30 de outubro de 2022
Opinião espontânea
faux site et pas de service client
site créé par kinguin pour induire en erreur avec le nom de son concurrent.
ça redirige vers kinguin
site aux nombreux frais de vente et à la moindre erreur si pas de réponse du vendeur de clé/code pas d'aide
20 de outubro de 2022
Opinião espontânea
Resposta da G2PLAY.NET
Hello,
Thank you for contacting us via Trustpilot!
We would like to point out that Kinguin and G2PLAY merged in 2020. Both sites are still up and you can place an order on G2PLAY, but it is not our competitor and your orders go through the same system. More so, the fees are the same on both sites and visible during checkout in order to be transparent about the price of your purchase.
From what we can see, both the seller and our support did get back to you in order to assist you with your issue, however we did not receive a response. Due to the lack of your input, the report got closed, so we have decided to also contact you via a ticket in order to offer our further assistance. It is ticket 377174 which you can find here: https://kingu.in/MyTickets
We are looking forward to hearing from you!
Kind regards,
Grażyna
Trop de frais caché
Après 24 achats, je décide de stopper sur ce site. Les frais bancaires et autres sont excessifs, qu'importe l'achat. Un jeu annoncé à 5,98 € revient à 8,94 €. + de 30 % plus cher qu'annoncé…
Regardez le détail…
Subtotal €6.95
Discount (DLC14)-€0.97
Service fee €0.60
Payment fee €0.53
Tax included €1.50
11 de outubro de 2022
Opinião espontânea
Resposta da G2PLAY.NET
Hello,
We apologize for responding in English as support in you language is currently not available.
We would like to inform you, that the payment fee is a fee of your picked payment provider and we do not have any influence over it. As for the service fee, this is used to cover operating expenses and tailor the platform to your needs. Faster checkout, shorter loading, and more customization to make your shopping easier and more fun.
For additional information, we have created and sent ticket #251226 to you with additional information regarding the matter.
You can find all your communication with us under this link: https://kingu.in/MyTickets
Please check it at the earliest opportunity.
Best Regards,
Joey
Rubbish
Very, very bad. Customer service is zero. They sell office keys for several times. Not only ones but many times they have sold used keys for me. The complaint is made to the detriment of the customer. Sometime answer can takes many days. The last time was too much. I did a complaint for a office key that dosen't activate. The hole correspondence takes 19 days and in the end their answer was: the amount of time that has passed between now and the purchase, it is safe to believe that the customer has benefited from the product successfully and led to the rejection of your case from the merchant.
Hah, what a rubbish. I will never ever buy them anymore. Hopely you ndo same
5 de janeiro de 2022
Opinião espontânea
Resposta da G2PLAY.NET
Hello,
Thank you for reaching out ot us via Trustpilot.
We would like to clarify a few things.
Please be informed that we are only a marketplace for the sellers. They are the ones that provide the keys and set the prices. We only create an environment for them to sell the codes on. In case if a key received by the customer is faulty, we will gladly assist them to our best of our abilities and compensate them if need be.
Sadly, in your case, you have reported this issue 3 years after your purchase. Our Merchant has a strict policy regarding reports of items, which must come from a period no longer than one month after the transaction was made. As such, we were unable to help you.
Additionally, from what we have seen, all replies you have received from us were submitted within a day.
While we apologize for the inconvenience, we could not assist you further.
Kind regards,
Grażyna
Honestly I just prefer Kinguin than…
Honestly I just prefer Kinguin than this site.
Don't really get the point of it.
2 de janeiro de 2022
Opinião espontânea
Resposta da G2PLAY.NET
Hello,
Thank you for reaching out to us via Trustpilot!
Please be informed that G2Play has been merged into Kinguin. However, we still have users that would rather use G2Play.
That said, we are happy you like Kinguin! :)
Kind regards,
Grażyna
Bought a game (Endless Space 2)
Bought a game (Endless Space 2), Steam key was already in use. Contacted them, sent them all the necessary screenshots, they never responded. Got a message recently saying that the case was closed because I never sent them the necessary files (which I did).
Don't buy your keys here, better to go to another key reseller such as g2a.
8 de outubro de 2021
Opinião espontânea
Resposta da G2PLAY.NET
Hello!
Thank you for notifying us about the issue.
We have checked the case and it appears that we have received only the initial message from you. After we have asked for proper screenshots, we have not received any response for over a few months, therefore, the case has been closed.
In order to resolve the issue, we have contacted you via our ticketing system. Please refer to the information included in the ticket for more details. You can find the ticket under the following link: https://kingu.in/MyTickets
Best regards,
Ado
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