Garden Best Buys  

Communication seems to be a problem after initial order. Still awaiting delivery at this point which have had to chase up. One item out of stock but only found this out after telephoning for order update. Not impressed with length of time awaiting delivery of items.

CHECK with them and get their promise that they will process your order if you order from them - you have been warned. Chances are that they will always show that an item is in stock, when in reality, they are ordering the item after you have paid them!

I placed the order over a week ago and I still have not received the item so I think it's disappointing paying a delivery charge of nearly £4 for such bad delivery. I rang on Friday and was told it was dispatched on Friday and would be with me today however the item is not. If the product was not in stock I think I should have been told as I bought this item is a present and now it is late for the persons birthday.

I ordered 2 drymis after seeing my friends mature shrub and liking the look of it. the garden best buys had the most competitive price so I duly sent for them, I was very pleased by the size of them when they arrived and they looked nice and healthy except the leaves at the top of the bush had some browning on the edges as if they had been in the box for a long time and the plants were slightly bent over at the top as if the packaging was not tall enough. Anyway I unpacked them straight away and repotted the into larger pots as I am not ready to plant them in the garden yet so hopefully by the time I plant them in their permanent position they will look splendid

Excellent service have purchased from this company several times now and have never been disappointed.

Ordered a week ago, had initial acknowledgement email but nothing since regarding delivery.

Delivered promptly, boxed, with an optional wall bracket and fixing screws. Seems very sturdy and well-finished. The company is clearly very confident of its quality or they'd not give a generous five year guarantee!

Ordered and paid on line only to to informed a few days later that the item was discontinued an dun available.
Web site should have been updated

I purchased some bird feeders from this website as it was the cheapest i could find, only just though. Anyway, after purchasing, i decided to go back on the website to check the delivery times as i hadn't heard anything for a couple of days since the confirmation email. When i did this, Google bought up lots of searches & i accidently clicked on the Trustpilot link to the website's feedback from previous customers, then i started to worry! I thought, oh no, that is just like me, not hearing anything since purchase! So i decided to email the company just to ask when my order would be dispatched, thinking i probably wouldn't get a reply, but to my surprise, they did reply after only about an hour, to say my parcel had been dispatched the day before, ok, well that was good, but why hadn't i been told this? I then responded asking which courier would be delivering the parcel & if there was a tracking number, they got back to me, it took a bit longer this time but they did reply with the courier (DPD) & the tracking number. I tracked the parcel on the DPD website, & the parcel was showing as being out for delivery that same day, but by MyHermes courier which i believe is a carrier for DPD, so a bit confusing! My parcel did arrive that day & it was all fine & well packed so it was an ok experience, BUT i shouldn't have had to chase them up for information about the dispatch of my parcel, the courier who would be delivering my parcel & ask what the tracking number was, this should be an automatic email which customers get once their order has been dispatched, with all the information which is needed. It would save a lot of time on both parties if this was done as standard, like ALL other companies i have bought from on-line. My advice to this company is GET WITH THE TIMES!! it has put me off buying from you again-sorry!

Really good service although the product is a little less quality than I had hoped for.

Ordered the product seven days ago. Paid for it and received an email confirming the order.
Next communication was to complete this review despite still waiting for delivery or any further communication advising when delivery would be made.
Not sure how many stars you would give - gave 2 more in hope.

Extremely good communication, excellent website, will be straight back to you for further products, very fast delivery too!

I am very pleased with my AFK Pavillion Arbour. It came on time, was very easy for 2 people to errect and looks great

Saw a water feature at local garden centre, they were out of stock so came home and looked online. Found exactly the same one at a much reduced price. Order came through quickly and we are delighted. Garden centre were going to ring us when the got some more in, heard nothing yet so would still be waiting!

Excellent quality and service and very good value for money

The Cottage Arbour was well packed and arrived on the agreed day. It was relatively straightforward to put together, the pictures definitely helped in the short guidance notes. The powered screwdriver made it a little easier. One possible thought for the future would be a plug to cover the end of the screws that show at the front of the Arbour. We are probably going to try and paint them.

We thought it good value for the money paid.

I ordered 3 liners for planters and had not received them after 10 days so I emailed them to ask where they were. They said they had allocated me 2 and we're waiting stock in on the date that I emailed them (supposedly). Why couldn't they have emailed me to explain that after 10 days waiting without any explanation I was not pleased. In the end they only supplied 2 of the 3 items, which I can understand, it's the lack of communication I am not happy about

Speedy delivery and delighted with product

I buy from Garden Best Buy when ever I need plant and lawn magic as they sell at a good price and delivery is quick.

I found the item I wanted, had to register, ordered, had order confirmed then 5 days later informed that you could not get the item so order cancelled! In this day and age it is not unreasonable to be informed if item is in or out of stock!
Thanks for nothing literally