GeekVape Opiniões 372

Resposta da GeekVape

Há 13 horas

Hi there,

Thank you for taking the time to share your experience, and I’m really sorry to hear about the issues you’ve encountered. We truly understand how disappointing this must be—especially as a long-time vape user since 2011 and after giving the device multiple chances. Experiencing problems such as the fire button failing, the magnet ring detaching, and the device stopping altogether within a short period is certainly not the experience we aim to provide.

We do appreciate you noting that the pods and overall vaping performance met your expectations, but we completely understand how hardware reliability is just as important. Your feedback is extremely valuable, and we will make sure it is shared with our product and quality teams for further review and improvement.

If any of the devices are still within the warranty period, we would be more than happy to look into this for you and explore possible solutions. Please feel free to reach out to our support team with your order details so we can assist you further.

We’re truly sorry again for the inconvenience caused and appreciate you bringing this to our attention.

Resposta da GeekVape

1/04/2026

We’re very sorry to hear about your experience, and we completely understand how frustrating this must have been. The lack of communication, unexpected delays, and the confusion around your replacement request are not the level of service we aim to provide.

Regarding your situation, it appears there may have been a miscommunication during the replacement process. While our team offered an alternative due to stock unavailability, your order should not have been canceled without clear confirmation and proper assistance in securing the replacement.

We sincerely apologize for the inconvenience this has caused. To get this resolved as quickly as possible, we recommend reaching out directly to our support team at store@geekvape.com with your order details so they can review your case and assist you further.

Your feedback is important to us, and we will use it to improve both our communication and order handling processes moving forward.

Resposta da GeekVape

25/03/2026

Hi, thank you for sharing your feedback, and we sincerely apologize for the delay and the inconvenience this has caused. We understand how frustrating it must be to wait longer than the initially advised 25–35 business days, especially after already experiencing an issue with your device.

Please note that replacement processing times may be affected by factors such as inventory availability and shipping arrangements, which can sometimes extend beyond the estimated timeframe. That said, this is not the experience we want you to have.

We would like to help check the status of your replacement and follow up internally for you. Kindly send us your case details (such as your ticket number or email address) via direct message so we can review this promptly and provide you with an update.

We truly appreciate your patience and thank you for giving us the opportunity to make this right.

Resposta da GeekVape

10/03/2026

Thank you so much for taking the time to share your experience!

We’re really glad to hear that our web chat and email support were helpful in assisting with your WENAX M2 replacement. Providing clear guidance and timely follow-ups is something we always strive for, so it’s wonderful to know that the process has been smooth for you so far.

We truly appreciate your kind words and it was our pleasure to assist you throughout the process. Your patience while waiting for the replacement is also greatly appreciated, and we hope it reaches you very soon so you can get back to enjoying your device.

If you need any further help in the meantime, please don’t hesitate to reach out.

Resposta da GeekVape

25/02/2026

Thank you so much for taking the time to share this wonderful feedback — it truly means a lot to all of us at Geek Vape.

We’re absolutely delighted to hear that you had such a positive experience and that Casey and Nathan were able to support you smoothly throughout the process. Providing friendly, patient, and reliable assistance is exactly what we strive for, so your kind words are incredibly encouraging for our whole team.

Your recognition motivates us to continue delivering both quality products and the level of customer care our community deserves. Thank you again for your recommendation and for being part of the Geek Vape family — we truly appreciate your support! 🙌

Resposta da GeekVape

17/02/2026

First and foremost, we’re truly sorry to read about your experience. We understand how frustrating it must feel to purchase three packs of Super Mesh X1 coils and have them not perform as expected — especially after reaching out for support and feeling that your concerns were not properly addressed. That is never the experience we want for our customers.

To clarify, coils are classified as consumable products, which is why they are not covered under our standard manufacturer warranty policy. This applies across brands in the industry due to factors such as usage habits, priming methods, wattage settings, and e-liquid types, all of which can affect coil lifespan and performance. However, this does not mean your concern should be dismissed.

If you purchased the coils from an authorized retailer in Canada, we strongly recommend contacting the store directly, as most retailers can assist with defective consumables within their own return or exchange window.

Resposta da GeekVape

8/02/2026

Thank you for sharing your feedback.

We’re truly sorry to hear about your experience and understand how frustrating it must be to have difficulty reassembling the device after changing the coil. This is certainly not the experience we want for our customers.

In some cases, resistance when screwing the top back on may be related to coil alignment or threading. We would really appreciate the opportunity to look into this further and assist you directly.

Please kindly contact our After-Sales Support team at support@geekvape.com
with a short video or photo of the issue, along with your proof of purchase. Our team will carefully review the case and provide the best possible solution.

We value your feedback and hope to have the chance to restore your confidence in our products.

Best regards,
Geekvape Support Team

Resposta da GeekVape

2/02/2026

Hi there,

Thank you for taking the time to share your honest feedback. We’re genuinely sorry to hear about the frustration you’ve experienced — that’s definitely not the kind of experience we want anyone to have with a Geekvape device.

We understand your concerns regarding battery usage, charging compatibility, and e-liquid consumption. Some of our devices are designed to use external batteries to provide higher output and customization, which can also result in increased power and e-liquid usage depending on settings and coil choice. That said, we absolutely recognize that this setup isn’t for everyone.

Regarding the charging cable, the device supports standard Mini-USB specifications and does not require proprietary accessories. We regret if this wasn’t clear or if compatibility issues caused inconvenience.

We’d really appreciate the chance to look into your specific device and setup to see if there’s anything we can help optimize or resolve. If you’re open to it, please reach out to our support team via our official website so we can assist you directly.

Thank you again for your feedback — it helps us improve, even when it’s tough to hear.

— Geekvape Team

Resposta da GeekVape

8/01/2026

Hi,

We’re sorry to hear about your experience and understand how frustrating the delay and lack of clear communication must have been. This is not the level of service we aim to provide.

To allow us to review your order details and provide proper clarification regarding the response and refund, please reach out to us directly at store@geekvape.com
. Our team will be able to assist you further and address your concerns in detail.

Thank you for taking the time to share your feedback.

Resposta da GeekVape

7/01/2026

Dear Billy,

We sincerely apologize for the experience you’ve had with your replacement device. We completely understand your frustration given the delays and complications. Please be assured that the replacement unit we sent is a genuine Geekvape product, and the issue with USPS regarding postage is under investigation with our warehouse and shipping partners.

We take concerns like this very seriously and are working to resolve the matter as quickly as possible. Your feedback is invaluable, and we truly regret the inconvenience caused. If you’re open to it, we would like to assist you directly to ensure your replacement is received promptly. Please reach out to us at support@geekvape.com so we can make this right.

Thank you for your patience and understanding.

Resposta da GeekVape

5/01/2026

We’re truly sorry to read this and appreciate you taking the time to share such detailed feedback. It’s clear how frustrated and disappointed you are, especially after many years of vaping and repeated experiences with our products that did not meet expectations. That’s not the experience we ever want to deliver.

Hearing about leaking Z tanks and repeated solder issues with multiple devices is concerning, and we understand how this would completely erode trust in our brand. Your comments about reliability and build quality are taken seriously, and we assure you this feedback will be shared with our product and quality teams for review.

We’re also very sorry that your interactions with customer service left you feeling dismissed. That is unacceptable and not reflective of the standards we expect from our support team. We sincerely apologize for that experience.

While we respect your preference to shop locally, we would still like the opportunity to properly review your concerns and see if there’s any way we can assist, whether through troubleshooting, inspection, or warranty support where applicable. If you’re open to it, please reach out to us directly through our official support channels so we can look into this more closely.

Thank you again for your honesty. Feedback like yours, even when difficult to hear, is essential for us to improve.

— Geekvape Support Team

Resposta da GeekVape

30/12/2025

Hi there,

We’re truly sorry for the frustration and inconvenience this situation has caused, especially after you followed the warranty process correctly and were already without your device. We understand how concerning it is to receive a notice like this from USPS, and we completely see why the delay feels unacceptable.

Please know that this matter is being taken seriously and has been escalated internally. Our team is actively coordinating with the warehouse and shipping partners to verify what happened and determine the appropriate resolution for you. While this review process can take time, it’s only to ensure the issue is handled accurately and fairly.

We appreciate your patience and want to assure you that we are not ignoring your case. Your experience does not reflect the level of service we aim to provide, and we’re committed to following through with a proper solution.

Thank you for bringing this to our attention.

Resposta da GeekVape

29/12/2025

Hi there,

We’re truly sorry to hear about your experience, and we understand how frustrating this must be—especially after multiple issues in such a short time. Your feedback regarding the pod durability, leaking concerns, and the USB-C port is taken very seriously. This is certainly not the experience we want our users to have.

We appreciate you taking the time to share such detailed feedback, as it helps our product and quality teams identify areas that need improvement. We would really like the opportunity to review your case and assist you further. Please reach out to our support team directly with your purchase details so we can explore possible solutions for you.

Thank you for bringing this to our attention, and we hope we can restore your confidence in Geekvape.

Resposta da GeekVape

25/12/2025

We’re truly sorry to hear about your experience and appreciate you taking the time to share this feedback, even though we understand how frustrating it has been.

We sincerely apologize for the long wait, the lack of clarity around stock status, and the disappointment this caused. That is not the experience we aim to provide, and we acknowledge that delays and miscommunication — especially regarding preorder or availability — can seriously impact trust.

While some orders may be affected by regional fulfillment, distributor timelines, or preorder listings, we recognize that this was not communicated clearly in your case, and for that we take responsibility. We’re also glad to hear that your refund has been completed, though we regret that it reached the point of needing a dispute to resolve it.

Customer trust and reputation matter greatly to us, and feedback like yours is taken seriously and shared internally to help improve transparency, order handling, and communication moving forward.

We appreciate your honesty and regret that we were unable to meet your expectations. We wish you all the best, and we hope future experiences with other brands are smoother and more positive.

— Geekvape Team

Resposta da GeekVape

21/12/2025

Hi, thank you for taking the time to share such a detailed review. We’re truly sorry to hear about your experience, especially the leakage and unexpected firing issues you described. We understand how frustrating and concerning this must have been, and we take safety-related feedback very seriously.

What you’ve outlined is certainly not the experience we aim to provide, and we regret that multiple devices and pods did not meet your expectations over time. Pod leakage and liquid ingress can affect device performance, and we appreciate you explaining how this impacted both usability and safety in your case. Your feedback regarding pod design availability and changes is also valuable and will be shared with our relevant teams for further review and improvement.

While we respect your decision to move to another brand, we genuinely thank you for your honesty and for using Geekvape products over the years. Feedback like yours helps us identify areas where we need to do better. We wish you all the best moving forward and appreciate you bringing these concerns to our attention.

Resposta da GeekVape

11/12/2025

Thank you for taking the time to share your experience. We’re truly sorry for the inconvenience and frustration caused by the handling of your order. This is certainly not the experience we want any of our customers to have.

We apologize for the repeated email responses, the lack of clear updates, and the confusion regarding your order status. Your feedback shows that we fell short in communication and consistency, and we understand how upsetting it must have been to receive mixed information from different teams.

Please rest assured that we are reviewing this case internally to understand what went wrong and to prevent similar situations from happening again. If you are still interested in receiving your original order or need assistance with placing a new one, we would be more than willing to help you personally and ensure a smoother process this time.

Again, we sincerely apologize for the inconvenience and frustration this has caused. Thank you for bringing this to our attention — your feedback is important for improving our service.

Resposta da GeekVape

11/12/2025

Thank you for sharing your feedback, and we’re truly sorry for the frustrating experience you’ve had with your warranty case. This is not the level of service we aim to provide, and we understand how disappointing it must be to wait for months without clear updates.

We sincerely apologize for the repeated responses and lack of progress — your concern should have been handled with more transparency and urgency. We appreciate you bringing this to our attention, and we will be escalating your case internally to ensure it is reviewed properly.

Thank you for your patience, and again, we’re very sorry for the inconvenience caused. We hope to make this right for you.

Resposta da GeekVape

11/12/2025

Thank you so much for taking the time to share your experience with us. We’re truly happy to hear that our team was able to support you, and it means even more to know that Cath made such a positive impact on your day. She will be thrilled to hear your kind words.

We appreciate your trust in Geekvape and are grateful for your continued support. If you ever need help again, we’re always here for you. Thank you for recommending us!

Resposta da GeekVape

2/12/2025

Hi

Thank you for taking the time to share your experience, and I’m truly sorry to hear about the repeated issues you’ve encountered with your devices. We understand how frustrating it must be to have multiple units develop the same problem — that’s absolutely not the quality and reliability we want for our customers.

Leaking and performance interruptions are definitely not expected behavior, and we’d really like to take a closer look to make things right. When you’re ready, please reach out to us through our official support channel with your device details and proof of purchase so we can assist you directly with troubleshooting or warranty options:

📩 support@geekvape.com

Your feedback is extremely valuable, and it helps us improve our products and user experience. Thank you again for bringing this to our attention — we’re here to help and we’d really appreciate the chance to resolve this for you.

Resposta da GeekVape

Actualizada a 20/11/2025

Hi there, thanks for sharing your experience and congratulations on staying smoke-free — that’s something to be proud of.

We’re sorry to hear that your Sonder Q pods have been leaking. While a small amount of condensation can happen with pod devices, constant leaking isn’t expected, and we definitely want to help you get this resolved.

To assist you properly, our support team will need a few details such as the pod batch number and usage conditions. Please reach out to us at support@geekvape.com
or through the official Help Center so we can look into this and provide the best solution for you.

If you’re considering another device with stronger leak-resistance, you may also ask our support team for tailored recommendations based on your vaping style — they’ll be happy to guide you.

Thank you again for your feedback, and we hope to get this sorted for you as soon as possible. 💙