Get Connected Opiniões 536

TrustScore: 5 em 5

4,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

It was my first visit to this shop , as been recommended by a friend and wasn’t disappointed. Dave was a very caring and understanding gentleman who helped both me and my elderly uncle set him up o... Ver mais

Classificada 5 em 5 estrelas

Get Connected- Blackwood. My first visit. Excellent service with Justin setting me up with a new phone and all the transferring. Definitely better face to face than dealing with someone over the ph... Ver mais

Classificada 5 em 5 estrelas

Again, received excellent service from David on renewal of my mobile phone contract…. the process was trouble free and seamless… can’t praise this company enough…. Well done!!!

Classificada 5 em 5 estrelas

I have had my mobile for a long time and it just packed up. I went into the shop by me in Whitchurch and the friendly man set me up a new phone with ease, he even managed somehow to copy all my inform... Ver mais

Informações sobre a empresa

  1. Loja de telemóveis

Informação fornecida por diversas fontes externas

We're Get Connected – the people friendly phone shop. We're the UK's largest privately-owned mobile phone retailer, with over 54 stores across the country. In 1998 we won the Gwent TEC business award for marketing; in 1999 we were the 10th fastest growing company in Wales and in the following year, 2000 we were the 2nd fastest growing company from a total of 51,000 businesses!


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

536 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de convites para avaliação

Esta empresa não convidou os clientes, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de um mês

Como esta empresa usa o Trustpilot

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Classificada 5 em 5 estrelas

Changed mobile phone contract

I wanted to change my mobile phone contract and had used Abergavenny Get Connected previously. Robert was the employee working today. What an asset to the firm. He was knowledgeable, kind and extremely helpful. Every question that I asked he patiently answered and was able to direct me to a new contract which was far more affordable. Truly amazing customer service and a real gem.Very professional and had the time to explain everything that I needed to know. I will definitely return for further phone enquires and would highly recommend this business.

30 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Went into the Tewkesbury store as…

Went into the Tewkesbury store as upgrade was up for renewal,met Alex who was very helpful and friendly explaining everything clearly and transfered all my info and photos from old phone to the new phone making it a easy carefree experiance .Highly reccomend to use this store the very best of customer service rated excellent thankyou.

15 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Jordan at Whitchurch Branch

Jordan at the Whitchurch, Cardiff branch was very helpful and patient while sorting a new phone for my daughter and sorting password issues for me. Was nice to get such warm and friendly service at a time when it's hard to get through to anyone on the phone! Thanks Jordan.

28 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

the lad in there called callum is…

the lad in there called callum is amazing honestly couldn’t get any better wonderful service
very polite and professional knows his stuff and runs threw everything with you to make sure you get what you need 10 out of 10

28 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Went to into the Ledbury store where I…

Went to into the Ledbury store where I was greeted by Callum Bruce, top man and great service. Sorted me a great deal on a new phone. Strongly advise anyone to go and see him. Helped me transfer all data from old phone onto my new one. Greatly appreciated.

19 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I Went into connect store in ebbwvale…

I Went into connect store in ebbwvale where James was at the door welcoming me. James was very polite and welcoming and I felt very relaxed almost right away. Normally I would get nervous going to there’s type of shops but I felt like I known him years just after 5 minutes of chatting about the problem I had. James helped me find a new contact that was right in my price range and gave more than I was looking for. The service I had from James was more than I’ve had before from any other phone shops, James also helped me set up my new phone and said that if there’s anything missed was any issues to come back and see him at any point. Thanks James for making my experience easy

27 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Champion Service!

Went in to ask whether it was possible to reduce the payments on my partners contract, came out with a new phone, better contracts AND saved money!

26 de maio de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Avoid this company

I visited the Abadare store today and was in the process of taking out a phone contract. During the process, I noticed they never mentioned that the contract only included 3G and 4G coverage, with no 5G available. As soon as I saw the contract details in the email, I immediately questioned it because 5G coverage is important to me.

The salesman told me there was no 5G coverage in my area, which is simply not true, as I am currently with EE and already receive 5G coverage where I live.

At that point, halfway through the process, I clearly stated that I had changed my mind and no longer wanted the contract. I had not signed any paperwork or physical documents, yet I was told the contract had already been “sold” and was basically forced into continuing. I left both the SIM card and the phone on the counter because I did not want the contract.

I also contacted head office to make a complaint, but instead of dealing with the issue properly, they transferred me straight back to the same store and the same employee involved in the situation.

Very disappointed with the experience and the misleading information provided. I could have received a far better deal with EE. I would not recommend this store based on my experience.

21 de maio de 2026
Opinião espontânea
logótipo da Get Connected

Resposta da Get Connected

Hello Maryam,

Thank you for your review; I am sorry to read that you are not happy with the service.

As discussed with you in store, there is no 5G coverage at your postcode yet on Vodafone, but it will be available in the future.

We understand that since taking the deal you had a conversation with your previous supplier and decided to take a deal with them. We understand how frustrating it is to be offered something you prefer after taking a deal elsewhere, but we are happy that we satisfied your requirements at point of sale.

We are sorry that you are not happy this time and wish you all the best for the future.

Classificada 5 em 5 estrelas

Great Service!

I came into Get Connected Bangor looking for a new iPhone and I honestly couldn’t fault the service. Dan explained everything clearly, helped me find the best contract for my budget, and even managed to save me money compared to quotes from other network shops in the area. No pressure selling at all, just genuine advice and friendly service. The whole process was quick, easy and stress-free. I’d definitely recommend them to anyone looking for a new phone!

2 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Brilliant experience

Brilliant experience, very happy with the service i received, Steve explained everything i needed to know to get the best out of my new phone and he also transferred all data from my old phone to my new one, i would recommend 100%

19 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Matt Get Connected Porthmadog

Matt in the Porthmadog shop was excellent with dealing with our request with imternet access around the country when we travel.Very knowledgable about our requirements and introduced us to the most suitable options and the best value available. Cannot recommend him highly enough.

19 de maio de 2026
Opinião espontânea

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