Nous n’avons pas pu obtenir une location classique et l’information du tourisme à Aix en Provence a recommandé Getaround, une formule simple et efficace. Nous ne connaissions pas l’application et avon... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Oui, voiture propre, tout considéré suffisamment puissante. Acces tres facile. AC pas puissant mais le jour etait frais. Aussi l'indicateur du niveau d'essence n'a pas change apres 250 km. En general... Ver mais
Bardzo fajny pomysł użyczania prywatnych samochodów. Proces rezerwacji a później użyczenia samochodu bez problemów. Doskonała alternatywa dla wypożyczalni ( nie wiedzieć czemu wyjątkowo drogie i trudn... Ver mais
A empresa respondeu
The owner cancelled the booking the day before with a silly excuse (a flat tyre). Just after I sent my video (new verification system). That gives the owners the chance to apply a very conservative ap... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Social carsharing: Rent cars by the hour from people around you. Start renting out yours today and earn cash.
Informações de contacto
Bevis Marks, EC3A, London, England, Reino Unido
- +44 20 3318 7571
4,1
Bom
423 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
An easy , convenient service. Cost effective.
Very helpful owner who replied promptly to my queries. Car could have done with a vacuum , but otherwise fairly clean . I couldn't get the car navigation to work with my Iphone. The car itself was fine and drove well. Would not hesitate to recommend this service.
4 de abril de 2025
Resposta da Getaround - UK
Hello Philip,
Thank you for your feedback about our service and the owner’s responsiveness. We appreciate you taking the time to share your experience. We're glad you found the car to be in good condition and that it drove well.
We will take your feedback about the cleanliness and the navigation system into consideration as we strive to continuously improve our services.
Have a great day!
Très bonne location
Benjamin a été très disponible, sympatique et professionnel. La voiture était comme indiquée. Je recommande cette location.
27 de março de 2025
Resposta da Getaround - UK
Bonjour Elisa,
Merci beaucoup pour votre commentaire, nous espérons vous revoir bientôt sur la route avec Getaround !
Bien à vous,
Francia
A Nightmare on Wheels: The GN732KW Disaster
I rented a Citroën C3 GN732KW via the Getaround application from ‘En Voiture Germaine’ from Paris Charles de Gaulle airport, and let me tell you—it was an absolute FIASCO from start to finish.
1. Communication? What Communication?
The pre-rental information was a mess — vague at best, inaccurate, and utterly useless. Initially, the car was supposed to be parked in an underground garage at the Mercure Hotel (PR parking), Charles de Gaulle Airport. Less than 30 minutes before pickup, the location changed without warning. The new instructions? As clear as mud.
2. A Rolling Trash Heap
Question: What’s the difference between a trash can and the GN732KW Citroën C3?
Answer: A trash can has handles, but at least it doesn’t pretend to be roadworthy.
The exterior of the car was FILTHY — so dirty that it was impossible to tell if the multiple marks were scratches, dents, or just years of accumulated grime. Clearly, the car hadn’t been washed in weeks—possibly months.
3. Danger on the A77 motorway: When "Maintenance" Is Just a Suggestion...
Picture this: I’m driving down the A77 motorway at 130 km/h, and it starts to rain. I go to use the windshield washer... Nothing. Not a drop :-(
I stopped at the nearest petrol station, filled up the screen wash container—only to discover that it was badly leaking. The washer system was completely broken!!!
At this point, I had to ask myself: When was this car last checked for safety? Has it EVER been inspected?
I immediately contacted both Getaround and ‘En Voiture Germaine’. Instead of taking responsibility, they played a pathetic game of 'ping-pong', bouncing the blame between each other, hoping I’d eventually give up and go away. I only had the car for seven days, and they wasted time deliberately ignoring the issue.
Let me remind them of some basic facts:
A. Windshield washer fluid is a legal requirement in France. A car must have a functioning system—otherwise, it fails inspection.
B. If stopped by the French Gendarmerie, I could have been fined €68 for a third-category offense. Would 'En Voiture Germaine' have covered that fine? Doubtful.
4. The Mystery of the Missing Aerial
As if the rental couldn’t get any worse—no proper FM stations the entire time. At the end of the rental, I discovered why.
The radio aerial was missing. Someone—either a previous renter or ‘En Voiture Germaine’ themselves —had removed it and left it in a door pocket. Another clear sign that this car was never checked before being rented out.
To this day, I have received no explanation, no apology, and certainly no financial refund for this miserable experience.
Final Verdict: AVOID AT ALL COSTS
If you can afford to rent from Hertz, Avis, or any reputable national car rental company—DO IT.
Save yourself the headache. Getaround clearly don't care about safety, customer experience, or even basic maintenance.
This wasn’t just a bad rental. It was a joke—except no one was laughing :-(
28 de fevereiro de 2025
Opinião espontânea
Resposta da Getaround - UK
Hello Chris, thank you for your message.
We are sorry to hear of your dissatisfaction with your rental.
We invite you to leave a review. Reviews are important on Getaround. Thanks to them, you can choose a car with complete peace of mind.
Go to My Rentals > and select the relevant rental. You'll then be able to rate separately :
- The owner (responsiveness, availability)
- The vehicle (conformity with the advert: equipment, description, etc.)
At the end of the rental, you have 14 days to leave your review and rating.
The safety of our users is a priority for us. You can report any unsafe vehicles to us at the same time you leave your review by clicking on "Report a safety problem with this vehicle". Our teams will then take any necessary actions.
Have a nice day.
Kind regards,
The Getaround Team
Un très bon service et une excellente facilité.
Une petite note à vous signaler - Pendant les instructions il faut signaler où sont les clés au départ. J’ai cherché partout pour les trouver.
14 de fevereiro de 2025
Resposta da Getaround - UK
Bonjour Clive,
Merci beaucoup d'avoir pris le temps de laisser un commentaire, nous sommes très heureux de connaître vos remarques.
Bien à vous,
Sindy
Resposta da Getaround - UK
Bonjour Allison,
Merci d'avoir laissé votre évaluation, nous sommes vraiment heureux d'entendre que vous avez eu une bonne expérience avec Getaround.
Vos commentaires nous aident à sauver la planète, location après location.
Bien à vous,
Resposta da Getaround - UK
Bonjour Claire,
Merci d'avoir laissé votre évaluation, nous sommes vraiment heureux d'entendre que vous avez eu une bonne expérience avec Getaround.
Vos commentaires nous aident à sauver la planète, location après location.
Bien à vous,
Sindy
Voiture conforme à l’annonce
Voiture conforme à l’annonce, propriétaire très réactif.
16 de janeiro de 2025
Resposta da Getaround - UK
Bonjour Natalie,
Nous vous remercions de nous avoir laissé votre évaluation, nous sommes très heureux d'entendre votre expérience avec Getaround.
Vos commentaires nous aident à soutenir à la fois notre service et la communauté de l'autopartage dans son ensemble.
Bien à vous,
La voiture ne pouvait pas se fermer
30 de dezembro de 2024
Resposta da Getaround - UK
Bonjour,
Merci beaucoup d'avoir pris le temps de laisser un commentaire.
Nous sommes navrés d’apprendre votre difficulté à déverrouiller/verrouiller le véhicule lors de votre location.
Avant de débuter votre location, assurez-vous d’être à côté du bon véhicule.
Prenez le temps de vérifier le modèle ainsi que la plaque d’immatriculation de la voiture.
De plus, il est primordial que votre application soit à jour lors du début de la location.
Ainsi, nous vous recommandons d’effectuer la dernière mise à jour de l’application Getaround.
Enfin, afin d’assurer le bon déroulement de la location, veuillez noter que le processus de déverrouillage et verrouillage doit s’effectuer avec le même appareil.
Cependant, si le problème persiste, n'hésitez pas à contacter directement notre service client qui sera ravi de pouvoir vous aider. Notre ligne téléphonique est disponible à partir de 1 heure avant votre location jusqu'à 1 heure après sa fin. Vous pouvez nous appeler en ouvrant votre location dans l'application et en cliquant sur « Aide ».
Bien à vous,
Resposta da Getaround - UK
Hello Teddy,
We really appreciate your feedback, it helps Getaround continue to provide a sustainable alternative to car ownership.
Thank you!
Fy
Super expensive - it’s a joke
Super expensive. 180 euros for 4 days in an old fiat panda. Then was charged 25 euro cleaning fee for a few grains of sand. The car was already dirty when we picked it up. The app should have told us to clean the car, as it wasn’t stated when we checked in or out of the car. It’s an absolute joke. Would not recommend. Other friends booked with other companies, paid less and got far nicer cars. Will not be booking with getaround again.
30 de setembro de 2024
Opinião espontânea
Resposta da Getaround - UK
Hello Gabriela,
We sincerely apologise for your experience,
We are committed to looking at the situation again and want to help you.
Please write to us using the following link: https://fl.getaround.com/contact.
We look forward to hearing from you.
Kind regards,
Lucia
Contact
Hey , how do I get in touch, I’ve downloaded the app but it says you don’t operate in the uk
29 de agosto de 2024
Opinião espontânea
Resposta da Getaround - UK
Hello L,
Thank you for taking the time to share your feedback with us.
We understand your disappointment surrounding the recent news that we will be closing our operation in the UK. This decision comes after careful consideration, as we believe that the current situation, with the rising motor insurance costs, is negatively impacting both drivers and owners within our community.
Even if our operations will not continue in the UK our app is still global and you can still rent cars in Austria, Belgium, France, Germany, Norway and Spain, as well as North America for all your travel needs abroad.
We’d like to take this opportunity to thank you for your support over the years, and we hope that you’ll continue to use Getaround across Europe for all your travel needs!
Kind regards,
The Getaround team
Wilfried was excellent
Wilfried was excellent, very friendly and helpful. A great guy!
11 de julho de 2024
Resposta da Getaround - UK
Hello,
Thank you for leaving us your review, we are very happy to hear about your experience with Getaround.
Your feedback helps us support both our service and the car sharing community as a whole.
Have a great day!
Sindy
Resposta da Getaround - UK
Hello Marie,
Thank you for taking the time to share your opinion with us.
Your feedback is essential as it allows us to improve our platform and our service.
We hope to see you soon on the road with Getaround!
Kind regards,
A consistently good rental experience
I have been using GetAround for many years now, both in UK and on holiday in France and Spain. The app is easy to use and vehicle owners are consistently helpful and obliging. Altogether a better experience than renting from a car hire company.
1 de junho de 2024
Resposta da Getaround - UK
Hello NICK,
Thank you for taking the time to write to us.
We are delighted to read about your satisfied rental experience!
We are committed to providing you with the best service on Getaround.
See you soon on the road.
Warum werden manchen 300€ zu viel…
Warum werden manchen 300€ zu viel angezogen ?
29 de maio de 2024
Opinião espontânea
Resposta da Getaround - UK
Hallo Tilo,
vielen Dank, dass du dir die Zeit genommen hast, uns dein Feedback mitzuteilen.
Es tut uns sehr leid, von dieser unerfreulichen Erfahrung zu hören, und wir verstehen deine Enttäuschung.
Um dein Anliegen überprüfen zu können, bitten wir dich, uns weitere Informationen (Anmietungsnummer etc.) über deine Situation über https://de.getaround.com/contact zukommen zu lassen. Nach Erhalt dieser Informationen, helfen wir dir gerne weiter.
Ich wünsche dir einen schönen Tag.
Viele Grüße,
Perfectly smooth transaction
Great communication, perfect vehicle, very smooth transaction.
Highly recommended.
22 de maio de 2024
Resposta da Getaround - UK
Hello Customer,
Thank you for taking the time to share your feedback with us.
We are delighted to read about your satisfaction with your rental, hope to see you on the road with Getaround again very soon! 🚗
Wishing you a pleasant day.
It was really easy and Marc was great
19 de maio de 2024
Resposta da Getaround - UK
Hello Robert,
Thank you for your review.
We are happy to hear about your satisfaction with our service.
Your feedback helps us to support a more sustainable future through carsharing.
Have a nice day.
Kind regards,
Très satisfaits
Nous n’avons pas pu obtenir une location classique et l’information du tourisme à Aix en Provence a recommandé Getaround, une formule simple et efficace. Nous ne connaissions pas l’application et avons été agréablement surpris. Tout s’est très bien passé. La voiture comme décrite et la communication avec Yan le propriétaire était excellente. Cette expérience est sans aucun doute à renouveler. Merci encore à Getaround et l’information du tourisme
15 de maio de 2024
Resposta da Getaround - UK
Bonjour Michael,
Merci beaucoup d'avoir pris le temps de laisser un commentaire, nous sommes très heureux de connaître vos remarques.
Bien à vous,
Sindy
Very smooth experience as expected
Very smooth experience as expected. Highly recommend Getaround and especially Getaround connect giving much flexibility and speedy process.
13 de maio de 2024
Resposta da Getaround - UK
Hello Valery,
Thank you for leaving us your review, we are very happy to hear about your experience with Getaround.
Your feedback helps us support both our service and the car sharing community as a whole.
Have a great day!
Sindy
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