Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Buggy software. Kept disconnecting while I was editing things. I completed all integrations, but it never posted any of the posts it said I successfully scheduled. Overall, a huge waste of my time a... Ver mais

Classificada 2 em 5 estrelas

I wish I looked here before I subscribed. The software is buggy, but I was working around it. There is no support from a person so be very careful. I accessed the account for my free trial and then... Ver mais

Classificada 1 em 5 estrelas

Never write reviews about companies but this one is truly awful..... they changed the subscription on me without telling me and literally would not let me access my account settings to unsubscribe....... Ver mais

Classificada 5 em 5 estrelas

I Loooove this app. While I am not crazy about the generated captions, the edits and repurposing of content are incredible. I have more content than I can schedule to post. It's overwhelming in su... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Empresa de software
  2. Serviço de marketing online
  3. Edição de vídeo

Escrito pela empresa

Today, small and medium businesses are 100% dependent on their ability to reach new prospects and increase their brand awareness via social media. To succeed, business owners and professional marketers work another full-time job feeding the social media beasts on all platforms. Munch is a cutting-edge video marketing platform that transforms how businesses create, engage with, and optimize their video content across multiple platforms. Using AI, Munch allows users to produce videos once and use them to generate tailored content for all social media channels, maximizing reach and engagement. With real-time data and trend insights, Munch ensures content distribution is performance-driven.


Informações de contacto

2,2

Mau

TrustScore: 2 em 5

36 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Horrible clip selection

The clip selection was random and horrible. I'm shoked that there are no options for us to guide the system to make clips from specific people or to make clips about a certain topic. You can only filter that stuff after they are made and what's made us just random

3 de janeiro de 2025
Classificada 1 em 5 estrelas

Sound quality is terrible

Nov 2024
Sound quality is terrible, have not found away to fix it. It's already been over a month going back and forth with their customer service.. the last weeks or so ive been waiting on a reply.

March 2026
Just stumbled across my review here.. nothing has ever changed. Customer service never got back to me so the problems persisted (audio quality was terrible after using their tool). To my review here they told me to reach out to customer service which I had already done before.. hopeless cause

27 de novembro de 2024
logótipo da Munch

Resposta da Munch

We're sorry to hear that but we'd like to help. Can you reach out to our support team via the support icon on the bottom right of the website or via create@getmunch.com ?

Classificada 1 em 5 estrelas

The application itself is ok, customer service is terrible!

The application itself is ok, very basic. I found I wasn't using it very often as I ended up having to always go back and fix the edits it performed. Annual invoice came up, I cancelled and they charged me anyways. Have sent 3 emails with no response. Don't trust them.

20 de novembro de 2024
Opinião espontânea
logótipo da Munch

Resposta da Munch

We'd like to help! In the past there were cases in which users emails didn't get to our support due to email moderation policies by the mail providers. Could you please use the icon on the bottom right of our website (app.getmunch.com) to open a ticket with customer service? We'll refund your credit card for the payment.

Classificada 5 em 5 estrelas

A response to my email question…

A response to my email question concerning payment was quickly answered.

5 de dezembro de 2024
logótipo da Munch

Resposta da Munch

We really try to provide the best support possible to our valued customers. Thank you for your feedback.

Classificada 1 em 5 estrelas

I feel like I wasted a lot of money on…

I feel like I wasted a lot of money on this app. It’s not very customizable or easy to edit etc. I had this for a while and barely use it it’s just not good for me and my needs. The clips it takes sometimes aren’t even the best ones out of the video so it’s pointless.

1 de agosto de 2024
Classificada 1 em 5 estrelas

:( not a good experience.

I was billed after removing my subscription. Also, I see that someone else opened this account, not me.

6 de novembro de 2024
logótipo da Munch

Resposta da Munch

We're sorry to hear that! Please contact us urgently at create@getmunch.com so we can investigate it and make sure you get refunded and your credit card is not used by anyone else.

Classificada 5 em 5 estrelas

I Loooove this app

I Loooove this app. While I am not crazy about the generated captions, the edits and repurposing of content are incredible.

I have more content than I can schedule to post. It's overwhelming in such a good way.

23 de outubro de 2024
logótipo da Munch

Resposta da Munch

This is amazing to hear! Keep on Munching

Classificada 1 em 5 estrelas

French and Landscape mode are not good…

French and Landscape mode are not good to be used. I could not use any of the videos made by munch

31 de outubro de 2024
logótipo da Munch

Resposta da Munch

We're sorry to hear that and we'd love to take a look and try to help. Feel free to reach out to our support team.

Classificada 5 em 5 estrelas

Munch is a must for my business

A super affordable service that streamlines my work process and makes me more productive and profitable. The user interface is easy to use and it allows me to quickly customize and adjust my content before I export it. The SEO intelligence when selecting clips from my long form content is so valuable for my business.

31 de outubro de 2024
logótipo da Munch

Resposta da Munch

This is so great to hear! The SEO intelligence is actually one of our most popular features, and we're happy to hear it's helping you so much.

Classificada 1 em 5 estrelas

Looks good on the website and that's it

Looks good on the website, but the tools for finding good parts in long videos, captions and stock footage selection are awful. Video selection is doing so much nonsense, Stock Footage selection doesn't work most of the time and when it does, the selection ist just way off. They trick you into buying with their 2 sample projects, but you can't test it first with your own footage.

14 de setembro de 2024
Opinião espontânea
logótipo da Munch

Resposta da Munch

Sorry to hear that you feel this way. We'd love to hop on a product feedback call and hear more details if you'd be willing to share. Please reach out via create@getmunch.com

Classificada 1 em 5 estrelas

Got scammed and no support service to…

Got scammed and no support service to help.

29 de junho de 2023
Opinião espontânea
logótipo da Munch

Resposta da Munch

We're sorry to hear you're feeling this way. Our support team is actually very active and available. Please reach out to us and we'll do everything we can to make sure you're satisfied. You can reach us at create@getmunch.com or via the support widget on our site.

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.

Saiba mais sobre outros tipos de opiniões.

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Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

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