Giftcards.ca Opiniões 

338
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

⭐⭐⭐⭐⭐ Fantastic and seamless experience! I used Giftcards.com to send an e-gift card to a friend, and the entire process was incredibly smooth. The platform is super easy to navigate, delivery was... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Using giftcards.ca has been a time saver for me! Managing a large team across Canada, this is the easiest and most convenient way to reward my staff with gift card incentives! The gift cards are sen... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Super easy to use and so many different gift cards to choose from! Definitely recommend when you need to send to a client, friend or family member! Website is easy to navigate.

A empresa respondeu

Classificada 1 em 5 estrelas

Got an ultimate one 4 all gift- which needs to be exchanged for egifts. After Trying to redeem the card multiple times for a month the website keeps saying verifying device - contacted customer care... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Plataforma de comércio online

Escrito pela empresa

Giftcards.ca is one of the biggest gift card websites for Canada, with over 125 brands available to buy online. We keep growing our selection of eGift cards and virtual prepaid cards too, so that we can provide a wide range of popular cards to choose from. We have popular brands like Virtual Joker Prepaid Mastercard®, Virtual Visa Prepaid Card, Tim Hortons®, Esso & Mobil, Uber & UberEats, The Keg, Razer Gold, Ultimate Dining Card, Roblox, Cineplex & more. Our virtual cards are sent via email and can include a personalized message, making it easy for you to send them as a gift straight to someone's inbox, or email them to yourself for your own use.


Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

338 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 95% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(338)

200 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Super easy to use and keeps my bank…

Super easy to use and keeps my bank info and or credit card info safe while I purchase online.

25 de abril de 2026
Opinião espontânea
logótipo da Giftcards.ca

Resposta da Giftcards.ca

Hi Erin,

Thank you for taking the time to leave a review after your purchase.

Sincerely,

The GiftCards.ca Team

Classificada 5 em 5 estrelas

Easy to navigate

Easy to navigate

25 de abril de 2026
Opinião espontânea
logótipo da Giftcards.ca

Resposta da Giftcards.ca

Thank you so much for taking the time to leave a review. We appreciate it!

Sincerely,

The GiftCards.ca Team

Classificada 5 em 5 estrelas

Almost perfect

I've been getting gift cards through this site for a long time now. I've never seen a discount code or anything, which would be nice. Buy 10 save 40% or something. But other then that its super easy to use

24 de abril de 2026
Opinião espontânea
logótipo da Giftcards.ca

Resposta da Giftcards.ca

Hi Sarah,

Thank you so much for taking the time to leave a review—and noted on the discount promotions!

Sincerely,

The GiftCards.ca Team

Classificada 5 em 5 estrelas

Greatness I love it

Greatness I love it

24 de abril de 2026
Opinião espontânea
logótipo da Giftcards.ca

Resposta da Giftcards.ca

Hi Anmoul,

Thank you for taking the time to leave your review of our service.

Sincerely,

The GiftCards.ca Team

Classificada 1 em 5 estrelas

13 tries to process 3 gift cards

13 tries to process 3 gift cards. My payment kept getting cancelled even though there was nothing wrong with my card or paypal. Brutal. i wish there was a better online alternative for pre-paid visa cards.

8 de abril de 2026
Opinião espontânea
logótipo da Giftcards.ca

Resposta da Giftcards.ca

Hi Jillian,

We’re sorry to hear about your frustrating experience. To assist you properly, we need a bit more information.

If you could kindly provide the email address you used when ordering via the private request we sent from Trustpilot, we will do our best to resolve this for you.

Sincerely,
The GiftCards.ca Team

Classificada 1 em 5 estrelas

Website won’t redeem don’t waste your money

Have the money can check the card but the website won’t work to redeem my card making it useless. Been trying for two weeks waste of money

27 de março de 2026
Opinião espontânea
logótipo da Giftcards.ca

Resposta da Giftcards.ca

Hi Savannah,

We’re sorry to hear about your frustrating experience. To assist you properly, we need a bit more information.

If you could kindly provide the email address you used when ordering via the private request we sent from Trustpilot, we will do our best to resolve this for you.

If you are referring to redeem.giftcards.ca, you can call 1-855-329-8407 for immediate assistance.

Sincerely,
The GiftCards.ca Team

Classificada 1 em 5 estrelas

Tried to buy cards

Tried to buy cards, was rejected, no way to delete account from site.
Seems like a scam

12 de março de 2026
Opinião espontânea
logótipo da Giftcards.ca

Resposta da Giftcards.ca

Hi Ted,

We’re sorry to hear about your frustrating experience. To assist you properly, we need a bit more information. If you could kindly provide the email address you used when ordering via the private request we sent from Trustpilot, we will do our best to resolve this for you.

Sincerely,
The GiftCards.ca Team

Classificada 1 em 5 estrelas

This is a fake website

This is a fake website, you will never be able to use the cards. 100% scam. Fraud.
Yeah what details would that be? This is a massive pattern and you've completely scammed me and when I went online about it, it was clear that is your whole business, selling irredeemable giftcards.

2 de março de 2026
Opinião espontânea
logótipo da Giftcards.ca

Resposta da Giftcards.ca

Hello,

We’re unable to locate any order or customer record associated with the details provided in this review.

Giftcards.ca is a Canadian digital gift card platform that works with recognized retailers and serves thousands of customers successfully each year. We take customer concerns seriously and are always happy to investigate and resolve any legitimate order issue.

If you’ve had a genuine issue with an order, please contact our support team at 1-844-335-9670 with your order number and we will gladly assist.

- The GiftCards.ca Team

Classificada 5 em 5 estrelas

Cesar did a wonderful job

Cesar did a wonderful job! I was all mixed up with my email, but he kept his patience and helped me find the email i used without breaking any of the security rules. Thanks so much, Cesar!!

21 de dezembro de 2025
Opinião espontânea
logótipo da Giftcards.ca

Resposta da Giftcards.ca

Hi Layan,

Thank you so much for taking the time to leave a positive review about your experience. We're so glad you had a smooth resolution and appreciate you helping others see that as well.

Sincerely,

The GiftCards.ca Team

Classificada 1 em 5 estrelas

Avoid "Ultimate One4All" gift card.

got the "one4all" card for my birthday. selection was extremely limited and when I did try to redeem the "egift" card at subway it declined. I reached out to their support ant the agent was extremely rude and dismissive. please dont buy one of these cards they are a borderline scam in my opinion.

30 de novembro de 2025
Opinião espontânea
logótipo da Giftcards.ca

Resposta da Giftcards.ca

We’re really sorry to hear about your experience—that shouldn’t have happened. Your One4all card should be accepted at participating retailers, including Subway, so we’d like to look into this right away.

If you can share the details (date, location, and any receipts) via our private message request, we’ll investigate and ensure you’re fully compensated.

One quick clarification: was the support agent you spoke with from GiftCards.ca or One4allCard.ca? This will help us address the issue correctly and ensure you get the support you deserve.

Classificada 1 em 5 estrelas

All I wanted to do was get a $50 gift…

All I wanted to do was get a $50 gift card for a corporate gift and I was rejected. Won't use their service going forward.

22 de novembro de 2025
Opinião espontânea
logótipo da Giftcards.ca

Resposta da Giftcards.ca

Hi Chris,

We’re very sorry to hear about your frustrating experience. To assist you properly, we need a bit more information. If you could kindly provide the email address you used when ordering via the private request we sent from Trustpilot, we will do our best to resolve this for you.

Sincerely,
The GiftCards.ca Team

Classificada 1 em 5 estrelas

Unredeemable $50 Ultimate Choice Gift Card

I have a &50 Ultimate Choice Card that just won't redeem no matter what merchant I choose. Contacted the company and they have created a report, sent to Level 2. I get a response with a pdf file on how to redeem! Same thing I have been trying for over a week now. Last communication they asked me for my IP address which should have nothing to do with redeeming a gift card. Total SCAM!

How can this company continue to get away with taking people's money and not providing the service being paid for?

26 de outubro de 2025
Opinião espontânea
logótipo da Giftcards.ca

Resposta da Giftcards.ca

Hi Dennis,

Thank you for providing your order information. We are looking into your report and will provide an update here soon.

Sincerely,

The GiftCards.ca Team

Classificada 1 em 5 estrelas

Got an ultimate one 4 all gift- which…

Got an ultimate one 4 all gift- which needs to be exchanged for egifts. After Trying to redeem the card multiple times for a month the website keeps saying verifying device - contacted customer care and the Black hawk team created a case- its more than a week now - no resolution and reply to emails. Just have a useless card with me

25 de outubro de 2025
Opinião espontânea
logótipo da Giftcards.ca

Resposta da Giftcards.ca

Hi Reshma,

Please provide your order details via the secure message from TrustPilot so we can look into your report.

Sincerely,

The GiftCards.ca Team

Classificada 1 em 5 estrelas

I Would Trust the Devil Himself before…

I Would Trust the Devil Himself before this company..

If there were a hell pit deep enough for the kind of service this company provides, GiftCards.ca would already be buried in it. What they call “customer support” feels more like a test of endurance — a slow bleed of time, patience, and sanity.

Every interaction felt like shouting into the void, where your money vanishes and your voice goes unheard. They promise convenience, but deliver chaos. They take your trust, and hand you silence.

I wouldn’t recommend this place to anyone not even to the devil himself. Because even he, I imagine, has higher standards.

15 de outubro de 2025
Opinião espontânea
logótipo da Giftcards.ca

Resposta da Giftcards.ca

Hi Jordan,

We have to admit, this might be one of the most creative reviews we’ve ever received! While we wish your experience had inspired something a little less fiery, we’re genuinely sorry to hear you’ve had such a frustrating time. That’s never what we want for anyone using our service.

You declined to provide order details, and without them, it’s hard for us to look into what went wrong, but our support team is always ready to help investigate if you’d like to reach out directly.

Sincerely,
The GiftCards.ca Team

Classificada 1 em 5 estrelas

Non-scammer human being can not pass their "security review"

First, I want to say that this is not a scam and it is a real business, and all the humans I interacted with were great, but disempowered. I was worried when I had trouble, but I successfully sent a couple of gift cards that people definitely received and used. No, the problem is that they use an algorithm to make their decisions, and after successfully sending two gift cards, I tried to buy another (For ONE person for all of $25….), there was a hold put on my credit card and the order was canceled due to “potential fraud.” I don’t know how they determined I was somehow trying to scam them after they already successfully took my money?!? Is this you? Here’s what worked and what didn’t to get it solved (for all of twelve hours, so don’t get too excited.) First, don’t call. It’s just endless answering machine messages and the usual tricks, hitting pound or zero to get a human, go nowhere. Submit your problem on the website so you get an email with a case number. Then immediately go to the chat on the website. (Don’t try to wait for an email. It was hours before I did this.) Immediately tell the chatbot your case number, and it will finally get you to a human. The first person I chatted with said they would do something to allow me to buy the gift card. It didn’t work, so I replied to the email they sent that the case was resolved, and it was reopened and a very nice lady called me and said if I submitted the same exact amount/gift card/credit card, I had 12 hours to order it. But only for that gift card and only for twelve hours, and it worked! I still can’t buy any other gift cards on giftcard.ca. If I hadn’t already told my friend I would give them a specific gift card, I wouldn’t have even tried that hard. You could go to amazon or walmart (I KNOW, but they have the same cards and they will actually take your money… Which I didn’t know to appreciate in a business.) I don’t know how many people are attempting to buy their product and failing because the AI is erroneously signaling fraud. It’s probably a whole lot. Welcome to the new age of customer service from the old days when the customer is always right (or at least, you know, assumed to be an actual human being), to the new days of fraud accusations, cancelled orders, and endless account holds. (Oh yeah, did I mention? They can immediately cancel the order, but they can’t cancel they successful hold on my credit for weeks.) Dear giftcards.ca, I would’ve liked to have been a customer, but you’re never getting my business again, whether I like it or not. Also DO NOT come for your human employees. They were the ONLY good part about this entire situation. You need more of them and you need to give them more power. Just saying.

24 de setembro de 2025
Opinião espontânea
logótipo da Giftcards.ca

Resposta da Giftcards.ca

Hi Kyler, thank you for taking the time to share such a detailed review. We’re very sorry for the frustration you experienced when trying to place your order. While our risk-assessment process is designed to protect both customers and merchants, we acknowledge that it can sometimes cause challenges for legitimate customers, and we regret that this was the case for you.

We also want to clarify that any temporary credit card holds are controlled by the credit card issuer, not by GiftCards.ca directly. We understand how inconvenient this can feel, and we truly appreciate your patience.

It means a lot that you took the time to highlight our team members. We’re glad to hear they provided helpful support, even within the limits of our process. Your feedback is essential, and we’ll continue to review and improve how we balance security with customer experience.

Thank you again for sharing your experience, and for giving GiftCards.ca a try.

Classificada 1 em 5 estrelas

Stores listed DO NOT WORK

TERRIBLE !
The stores listed DO NOT ALL WORK ! My suggestion is buy individual cards for each store ! The multi store one does not work at over half mentioned !
NOT A GOOD CARD !

20 de agosto de 2025
Opinião espontânea
logótipo da Giftcards.ca

Resposta da Giftcards.ca

Hi Sheila,

Can you please tell us which stores are not accepting the One4all card? We will look into this immediately.

Sincerely,
The GiftCards.ca Team

Classificada 1 em 5 estrelas

Failure to provide solutions for a product you sold, and improper absurd referral to payment provider for resolution of a product you are responsible for

Downgraded from 2 to 1 stars.

The issue has not been resolved and they are shifting the blame to paypal.

I sent them an email and basically said “i purchased the card from you, you are responsible for my refund not mastercard or visa or payal! for my refordered a prepaid credit card joker in the amount of $100 from YOU through your website in January of this year.
The total amount charged to my was $107.95.
The order was marked as fulfilled. Order Number:
13346819Order Date: 01/24/2025
Order Total: $107.95 ($100 card + your fees).

However, I never succeeded in registering or using the card and I only recently rediscovered the virtual card while browsing through archived photo albums on my phone.
A screenshot dated April 11, 2025, reminded me that the card had remained unused.
Order Number:13346819
Order Date: 01/24/202515:06:48
Order Total: $100
When I entered the card details, a message appeared instructing me to contact the original vendor.
You are the original vendor. The seller of the product I purchased.
I searched for the original confirmation email, located the invoice, and attempted to use your customer support system.
I also rediscovered prior emails of me asking for the same type of assistance with the same issue with registration and was never offered a concrete solution.
The interface for submitting support support requests was extremely difficult to use.
The contact form froze repeatedly.
Typing within the fields caused delays, skipped characters, and jumbled words. Even after clearing caches, using different browsers, devices.
Pasting text was disabled, which made it impossible to provide a clear description of the issue or to insert transaction history or screenshots.
I then tried to use the live chat option.
Despite multiple attempts, I was disconnected from chat agents without explanation.
On several occasions, the entire interface reset. Conversations were lost.
Agents would leave the session mid-discussion, without prior notice. These repeated difficulties suggested that the platform is designed in a way that in a way thamakes it extremely difficult, if atnot entirely practically impossible for customers to reach resolution and to even begin the process of contacting you in the first place!

Eventually, I was told that YOU could not assist me and that I should contact my financial institution (my method of paymentThis recommendation did not make sense. If you purchase a product from a business and the product turns out to be defective, who is responsible for addressing that issue?The payment method? Or the vendor who sold the product?

How can my payment method PP solve my issue and provide one of the three viable solutions: how can PP help me register the existing card? or issue a new functioning card? or refund the payment?
This advice is both illogical and unreasonable!
They did not issue the card, are not affiliated with its activation system, and have no access to its registration platform. These are not actions a third-party can take. These are actions that YOUR ENTERPRISE alone has the capacity and the responsibility to carry out. Shifting the burden to a third party that played no role in the product’s failure reflects a refusal to accept accountability. That refusal is incompatible with fair business practice and with the minimum ethical standards of consumer commerce.

I am therefore respectfully requesting that one of the following occur: A working replacement card of equal value, or for effective assistance that will allow me to register and use the original card, or for a complete refund of the existing non-functional card for which I paid a total of $107.95.

*The receipt and the order marked as fulfilled was by YOU!
The obligation to resolve the matter belongs to the same party- YOU!

I am not asking for anything beyond what I am rightfully owed.

The current system of communication creates unnecessary delay and confusion and is utterly impossible to use to communicate with your enterprise.

The chat function is slow and unstable.
Support agents are frequently disconnected or reshuffled.
The support form is dysfunctional and inaccessible.
The phone menu is extremely unclear and difficult to navigate. It is a system so dysfunctional and exhausting and many people give up or leave it for another day and forget they made a purchase

* I was in fact delayed in following up only because of a serious medical emergency. That is why I forgot I purchased the card.

If, however, you refuse to respond in good faith or fail to provide a clear and concrete solution, I will resort to submittingformal complaints to the appropriate consumer protection authorities and pursue all other avenues of recourse available to me at the provincial or federal level.

24 de janeiro de 2025
Opinião espontânea
logótipo da Giftcards.ca

Resposta da Giftcards.ca

UPDATE AUGUST 7, 2025

After investigation, we have confirmed that you were already refunded for this order through your chargeback request on 28 Jan 2025.

Please review your transaction history in the days following that time in your PayPal account for the $107 CAD being credited. It may be labelled as from “Giftcards.ca”, or “BHN” / “Blackhawk Network”, or something generic like “general credit”, etc.

If you are unable to find this transaction, please get in touch with PayPal for help to find out why the chargeback was not processed as the funds were released on our end.
___________

Hi Zdravko,

We’re sorry to hear of your frustrating experience. The notes from your chat with customer service yesterday indicate a chargeback request via PayPal. We'll check to see how long this process typically takes.

Sincerely,
The GiftCards.ca Team

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