Go Ape Opiniões 49 313

Pretty awful rules to be fair my son is 15 and can’t go around with his big sister and there friends who are 17 I even said I would sign him in as but no I need to go around with him.

They don't treat all bands equally. They 'll give high priority for yellow band ( the people who booked adventure plus) . I bought red band because I was with my 5 years old child.The instructor marked the finishing time on wristbands by pen and it's not clearly indicated and difficult to read. After 45 mins (it's supposed to be 1 hour)he said our session have been finished. Very disappointed.

We visited GoApe Thetford for the Tree Top Challenge with my daughter today. All staff were absolutely amazing, from the member of staff that greeted us, I didn’t see his name, to our lovely instructor Sidney who was incredibly helpful and kind. Thank you. We really appreciate you all.

I had a bit of a frustrating experience initially around a booking issue, and felt quite let down by the response I received at first.

That said, after raising it with the team, they took the time to come back to me, listen properly, and offer a resolution that felt fair and human.

Really appreciated the follow-up and the care shown – and it’s restored my confidence in the brand.

What an incredible day! Our party of 10 visited Go Ape on Sunday, a mix of seasoned zip-liners and nervous first-time fliers, and Vic and Ronan made it an experience we’ll never forget. Their perfect balance of fun banter and rock-solid professionalism put everyone at ease, from the teenagers to the almost-pensioners!

They were brilliant at encouraging the nervous ones while keeping the thrill alive for the confident climbers. Safety was always front and centre, but never in a way that killed the fun. We left with huge smiles, plenty of laughs, and memories that will last a lifetime.

If you’re thinking about Go Ape—ask for Vic and Ronan. They’re absolute legends! 🌳💚💪

I visited GoApe in Salcey Forest Northampton last Saturday and the experience was amazing, both for me and my 10Y son. I also must say that those young people who work there are fantastic.they know how to speak to kids, how to encourage them and make the whole experience fun and exciting, not scary cause it really can be for some.my son was a little scared on his first time on a zuip wire thing and the guy who was there made an amazing job explaining him how it works, that he is safe etc etc. He was superb patient. The next few attempts were super easy and my son said that the guy was great, he helped him and motivated him a lot 😊 in my opinion they are in the right place. Thank you so much! ❤️

Excellent sedgeway experience - Cam was extremely supportive and helpful with me whilst ensuring that the kids had a great experience.

Improvement would be to refine usage criteria. Eg make possible to pay for adult supervision, allow supervision from ground or any other option. It was a real shame that 2 very active 15 year olds could not experience the more advanced high ropes unless I went up. Realistically I would have thought that sending a 74 year old up there posed a much greater safety risk!!!!!!

But many thanks to staff who were extremely good and strived to maximise the experience for all.

We visited the Temple Newsam location & the staff were fantastic from beginning to end!
We were greeted by Spencer to get booked on & our wrist bands-he was so friendly & organised our booking (I’d missed one of the disclaimers but he was so polite about it)
Then we met Tom who just was so engaging & got the girls ready. 15yr old , 16yr old (birthday girl) & 18yr old ( I decided to sit this one out) ☺️
Then Tom showed them about & got them started on the tree top course.
We were lucky as it seemed a pretty quiet day.
Tom was just so good at keeping us parents informed where the group was going next & where we’d best see them to take photos ect.
The staff were always about if you needed them & they were always checking in or keeping the course tidy. We met Josh too who was super helpful too.
The girls had been before but quite a few yrs ago so it was so good to see them still enjoying GoApe.
Well done to the recruitment team for GoApe! You definitely take on the write staff for the job! 💯💯

The actual event was good…friendly staff and well organised.
The downside is the £3.95 booking fee which cannot be avoided…unless you turn up on the day and take a risk I asked what it was for and was told it is to cover website development, technical improvements etc.
These are central costs …which should be borne by the company, not the customer.
So it is a hidden and unavoidable ticket increase…14% in my case
Dishonest !

Went to one in Chelmsford, what a fantastic experience! We were a party of 5, we unfortunately had 2 people too scared to continue and was safely taken off and given a full refund on the 2 tickets. Which is amazing as you don’t know if it’s not someone’s cup of tea.
People complaining about the price have no idea about how a business is run. It’s a good price for the experience you get!
Staff 10/10 activity 10/10 safety 10/10.

Poor customer service
I called to check I could start an annual pass on an alternative day from date of purchase and they said this was possible, so I went ahead and bought the pass. I requested the alternative start date and this was declined. No allowances made, despite one of their representatives providing me with false information.

🌟🌟🌟🌟🌟 5/5 – Brilliant Experience at Go Ape Coventry!
Me and my family had an amazing time at Go Ape Coventry! The staff were incredibly friendly, reassuring, and made the whole experience feel safe and fun from start to finish. What stood out most was how the team really cared about our experience, we felt supported and confident. The course itself was exciting and well-run, it would have been great to have done both of the biggest zip lines together.

Overall it was a great experience and can’t wait to return again!

We had a fantastic family day out yesterday at Go Ape Chessington, and I’d love to share our experience!

Despite being stuck in traffic and arriving late for our 12:00 booking, the staff were incredibly accommodating and kindly rescheduled our session for half an hour later — no hassle at all.

The course itself was well thought out, engaging, and suitably challenging. The team members were attentive and genuinely helpful throughout, which made a big difference.

Admittedly, I was one of the few who realised quite early on that the course wasn’t for me. After returning to reception and explaining my situation, I was offered a refund with no fuss — and it was processed smoothly, landing in my account today.

I may not have joined the treetop adventure, but I thoroughly enjoyed watching my family climb, swing, and leap through the trees like pros. They absolutely loved every minute!

Thank you again to the team — we wouldn’t hesitate to recommend Go Ape Chessington and will definitely be back!

It was incredibly frustrating to see a group of six-year-olds struggling to manage the safety clips without adequate support. They're simply not tall enough to handle the system independently. This raises the question: why have a height requirement if children who meet it still aren’t capable of using the equipment safely on their own?

Had we been clearly advised at the start that younger or shorter children might struggle with the clips, I would have accompanied them myself. That lack of communication made what should have been a fun experience unnecessarily stressful.

What was most disappointing, however, was the attitude of the on-duty manager, Alice. While the rest of the team made a genuine effort to help and find a solution, Alice appeared disengaged and even reprimanded staff for stepping in to assist. It was disheartening to see such a lack of care in a situation involving young children and their safety.

I strongly suggest reviewing your height policy and staff communication practices — especially when dealing with children — to ensure better clarity and a safer, more supportive environment in the future.

This visit was a real shame. For context, I was a senior instructor for Go Ape at Alice holt a few years ago - I even did the training videos across the company. I decided to return now that my son was 7, to show him how much fun the course was, and to engage him in the whole point of Go Ape, which is adventurous spirit. With the addition of a new child friendly course 'Treetop adventure', I thought it would be perfect.

Initially I was happy with the reception at the cabin, and generally the instructors were friendly, but when it came to the safety brief I was bitterly disappointed. I understand that the system employed makes the route very safe for children (they can't really make a costly mistake), but there was barely any safety briefing, no engagement with the group, no fun. It comprised of a terrible mime performance, in which no child was listening because it was narrated by speaker. In the past, the fun of the course started with the instructor! This was a really poor way to begin what should have been an exciting experience. Poor show.

As for the course, it was really good, a really nice mix of crossings, but the lack of passing points for faster children made slower and more anxious children really pressured. At one point, my son was struggling, but I couldn't help him or pause and talk to him as others were behind waiting. I observed it a few times with other children as well. I think more should be engineered into the system to allow safe passing points.

More can and should be done. I won't return - we will just go climbing.

Please be very wary of working for this company as my daughter worked there for approximately 3 weeks ,she received 2 parking tickets of £60 each after providing management with her vehicle details ,they wrote to her saying that if she did not return the work uniform within the time scale which only allowed her two days by the time that the letter arrived which threatened her with a £350 fine .She even sent a polite email on the advice from the car parking company to ask Go Ape for some evidence that she was allowed to park there and they didn’t even have ghe decency to reply .I have also discovered an on line forum of multiple complaints from employees experiencing the same issue regarding parking tickets at Coombe Abbey Coventry.This is definitely a matter for Watch Dog to investigate.

10 pound vat charge and then 3.95 booking charge on top 60 pound for two people for one hour and they were fairly strict that we had to get straight off the course wont be doing again

As others have noted, Go Ape's customer service is appalling.

During the half term, I purchased two annual Net Adventure passes (on a bit of a whim) for my children, as it seemed like great value for money. However, after purchasing, I was informed of parking fees for my chosen site - Sherwood Pines - (£10.50 a visit/£74 annually). Whilst I was incredibly annoyed to be hit with an unexpected charge - and one with a high price tag- my children were looking forwards to going so I went ahead with my booking.

While we were there, the children had a nice time (for the first 30 mins), particularly my eldest. The session seemed long for what it was as there wasn't much to explore, given the high price tag. We left half way through, had a break, and returned.

Staff were friendly for the most part (only one small complaint that I was 'told off' for going down the slide while my two year old was still on it - I was going down to help him as he got stuck!). Otherwise, the staff were helpful and were on hand if we needed them.

After this inital visit, I looked to use my passes in the following week, which is when I discovered that the 'once a day' pass couldn't be used daily, as the activity was only open weekends and school holidays.

I complained to Go Ape about parking and misleading information and they were unhelpful (especially Sami) who accused me of 'missing' the information, whilst, at the same time, updating the website to include it. I progressed my complaint formally and despite multiple attempts to speak to a manger to resolve my issues, I have been completely ignored. This is unacceptable considering how serious false advertising is - and I have proof of the missing and misleading information. Luckily, Go Ape have agreed with me on this and updated their website to offer better clarity for future customers. I am, however, still £100s out of pocket.

The staff were following people around looking for rule breaks. It was very creepy. They were following one family around after the man had broken a rule. Then they weren’t watching anyone else they were stalking a family. It was really creepy and I felt everyone else was unsafe. The lady worker was old with a hat on and the American/canadian stinks of BO.

We did the tree-top challenge at Grizedale, amazing experience! Special thanks to Dominic, our instructor, who was super patient and made us feel really safe. He was really encouraging & funny 😊. Beautiful landscape too 🤩