GolfNow Opiniões 1404

Terrible customer service and takes very long to receive an answer. Also they continue to advertise TaylorMade discounts for GolfPass users and they no longer provide them.
Poor service.

Tried to use a gift card and found multiple roadblocks to finding a tee time at the course I wanted. Neat way for Golfnow to scam consumers. Never use this company!

Golf now only offers tee times to a few of the courses in my area. Before you sign up, ensure they will provide access to the courses you play.

I cancelled a reservation through GolfNow, and through the golf course. I was charged anyway. This organization is one to steer clear of.

Call the course first.. Golf now doesn’t tell you if they have aerated or they are doing maintenance. Course get 5 stars because the course will have people write reviews at the facility before they play.. play them then leave an honest review. I just played The Pearl in sunset beach NC.. Golf Now directions sent me to the middle of a subdivision 2.5 miles away. I also can’t use my useless points unless I join their service. Sometimes the deals are just as good if you call the course and ask them to match the GolfNow rate.

They advertise hot deal times.
When I tried to book them, they all come back with the message: "Deal tee time no longer available." I tried more than 15 times. I requested the remaining balance and membership fee returned. The chat session ended with no response.
This is a bad business.

Ease of booking tee time, making changes and confirmation promptly.

READ all of the fine print, double check your cart before booking. I was on the Myrtle Beach GN site, booked a round for 2 at the Legends Resort. Required to pay in full at check out. Got to the course and and no reservation was found. I showed my phone confirmation at check in and the round was booked at the legends club in Indiana!. Called the course 650mi away and explained the conundrum, I was told they could not refund and to call GN. GN Cust service is apparently overseas, language barrier is formidable. Agent was nice, I was told that I was out of luck and after a little international diplomacy, she agreed to call the course. Could not refund but she was able the issue a credit for the amount which can only be used for the same type of booking. Being swayed by a $15 dollar greens fee discount was my fault, I'm out 106 as a result. I usually call the course directly or book on the course site, lesson learned. I cant explain what made me think GN was a good idea.
Thanks for response, I do not know anyone named Bruno! A little AI generated response?

I was a VIP member for 10+ years. I did not renew this April. Their new point system is garbage. I had 53000 points showing .Two weeks later I was going to rejoin with my points. My points then showed 18000. I called Golf Now and was told 36000 points had expired. I asked how that many points could expire in 2 weeks. They are supposed to last for one year. I didn't earn 36000 points in a two week span in 2024.I have looked at all my reservations for the past year. I totaled up all my points earned and any cancellations and got 55,000 points. My account shows only 18,000. I mentioned this to Golf Now and the person totaled them with me, He got the same result. He said someone would contact me in the next five days, It's been two weeks. So much for customer support. I did enjoy Golf Now for many years, even though they made it worse each year. I tell everyone to not join. With the booking fee you can book for maybe a couple dollars more by calling the clubhouse direct and have a choice of tee times. Do not use Golf Now / Golf Pass. I am now a member of my local club.

It is a total waste of time trying to get any answers from "Customer Service". Their rewards and membership benefits are difficult enough to navigate, through all the hoops and conditions you need to do to use their coupons and rewards. But even when following their conditions for a promotion, you don't receive the promised reward. I have called CS 4 times now over the past week for the missing reward, and I have been told 4 different stories/promises. The non-US agents will not transfer you to a manager. There is no way I have found to email them about the issue, to get a documentation trail. There is no option to leave a survey for them about your experience. They know their customer service is terrible, and they just don't care.

Always easy to use. Convenient

I made the mistake of buying a GolfPass for the second time. However, soon afterwards I found myself battling the GolfNow call center for a refund because none of the benefits they promise are usable. I get an error any time I try and book a discounted tee time or try to use a tee time credit. Even when trying to book a regular tee time, I’ll get an error message saying that the tee time is no longer available. Meanwhile, someone else in the room who has golf now and does not have golf pass is able to make a reservation for the same time without any trouble. I’ve deleted and reinstalled the app, I’ve tried using the desktop, I’ve called - It just doesn’t work and they’re a pain to get a refund from. They initially refused to refund my golf pass membership but I asked for a supervisor and they were able to finally give me a refund after 2 calls and 30 minutes of trying to rationally explain why they are obligated to provide a refund since their “service” does not work!

Will never use GolfNow to book a tee time ever again. Their refund policy is a complete scam, you can only use your GolfNow credits on 'Hot Deals' or it can also apply to 'Convenience Fees' which are a few bucks when booking. So my $200 in GolfNow credits either have to be used over 20 bookings, or I have to find some random 'Hot Deal' time to apply them to, and those times are always way later in the day at less than ideal times. And if you needed the $200, you are S.O.L. This last transaction left the worst taste in my mouth after refunding a time when a course closed due to rain. Use extreme caution when booking through GolfNow especially when weather looks iffy.

Dont use Golf Now. Tried to cancel reservation 6 days in advance and they would only credit account. I cancelled membership. I can get a better deal with directly going to golf courses buying packages of 10 rounds with no problem changing or canceling reservations. Very hard to deal with.

Until recently I’d have given 5 stars, member 8 years. Can not make a tee time for 2 months app or website. Tee time no longer available however in an hour the time is back available rinse and repeat. 5 calls all gave different reasons no solution. Talked me into renewing 3 days ago today that renewal no longer showing but all my points to offset renew gone. Just let me make a tee time that’s available I’ll stay forever

What a scam- My kids purchased a $100 gift card as a gift, and GolfNow makes it very difficult (almost impossible) to use.

GolfNow business model? - advertise “we sell gift cards for hot deals” but unsuspecting buyers don’t realize these cards can ONLY be used for hot deals and most courses only offer 1 or 2 tee times a day with these “Hot Deals.”

It’s like getting a gift card to Walmart and the fine print says “only valid on Tuesday from 9-10pm.” Yea- the card is good but how often can you make

DON"T BUY THE GIFT CARDS from this company.

What a joke! Pay for "privilege" of booking tee times through them but with over 4900 points can't cancel tee times next Tuesday without refund. Has happened before and why I cancelled membership. Can't get human being to talk to. Absolutely a fraud! Never ever ever subscribe to their "service"! No wonder they have a 2.9 rating.

If I could leave 0-stars I would. Worst experience I've ever had booking a tee time.

Soon after booking the weather report called for rain that day, so the players begin to back out. I had to cancel. I cancelled within a day of making the reservation, well before 24hrs deadline. However, Golf Now refused to issue a refund. It's now credited to my account, but there's only certain days/times/courses I can book - I get to take my pick of about 3-5% of the available tee times at any given time. Geez, thanks, what great customer service Golf Now. I hope you can sense my sarcasm.

I will NEVER use this app again. Will never recommend it, and in fact I will tell all golers I know about my horrible experience and advise them to never use the app or you risk receiving the same treatment.

ATTENTION EVERYONE - just call the golf course, DO NOT use this app. They Gouge you on fees, you cannot cancel w/refund, and it's cheaper to just call the course yourself. This company should not even be in business. Good luck, the app has now been deleted never to return. Ahhh, already feel better.

First of all your company changed a lot. By creating anti-customer service policies to benefit from any mistakes consumers makes or unequaled system over charge or double book. All your hidden fees and unauthorized charges are not welcome. You makes pay to charity without our consent.
Now I always enjoyed GN app recently I have encountered many non English speaking persons and don’t care about consumer customer services all they are doing is repeating what they were taught in your stupid training. “ THIS IS OUR POLICIES “ take it or leave it. Absurd.
Asked for supervisors to help they don’t exist. Once I used all the GN credit you inflicted on me due to your unfair policies to just make money I am closing account.
Deleting my app. I will definitely share my bad experiences with all my golfer buddies