It’s a small thing really - but I had a smart meter whose comm unit needed upgrading. Process was efficient - even for remote rural Highlands. Took a few attempts - I advised two engineers to... Ver mais
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Leia as opiniões dos outros
Made an online query about the 01 April 2026 upgrade to my Solar PV Feed In Tariff (FIT) and Export Rate. (New figures not yet available on my Good Energy online account). Darren from Customer S... Ver mais
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Matt Ball - Home Team C. Briefly spoke with the gentleman above. Extremely polite, helpful and informative. Thoroughly went through ALL the options with me. I would most definitely recommend Good En... Ver mais
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Once again Natalia has been very prompt and helpful regarding my request for news on my Solar Savings application. Thank you. The solar savings team acted quickly, and yesterday I had confimation that... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Good Energy has been driving the UK’s renewable energy revolution since 1999, helping homes and businesses become greener and more self-sufficient through clean power and green technology. We supply 100% renewable electricity from over 3,000 independent British generators and support more than 180,000 people producing their own energy through the FiT scheme. We also install solar panels, batteries, heat pumps and EV chargers, with tariffs and export rates that reward customers fairly for the energy they share. We exist to fight climate change and power a cleaner, greener, future for all.
Informações de contacto
Good Energy LTD, Monkton Park Offices, Monkton Hill, SN15 1GH, Chippenham, Reino Unido
- 0345 034 2400
- hello@goodenergy.co.uk
- www.goodenergy.co.uk
Join Good Energy
4,8
Excelente
15 mil opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Customer ServiceI
I had very courteous and efficient service from Rafi, who helped through various stages of issues with my meter and payments.
17 de abril de 2026
Opinião espontânea
Resposta da Good Energy
Hi Susi!
We're happy to hear that you received courteous and efficient service while resolving your meter and payment issues.
We appreciate your positive feedback! I will share this with Rafi.
My best wishes,
Natalia
We have been with Good Energy for many…
We have been with Good Energy for many years due to their green credentials. We have always received very good advice, when asked. Recently we were considering updating our solar array and needed to discuss some technicalities. We had heard that some energy companies caused issues when customers had installed new technology. We asked several different questions concerning FiT payments and had great responses, particularly from Donna M
16 de abril de 2026
Opinião espontânea
Resposta da Good Energy
Hello,
We're happy to hear that you've had a positive experience with us over the years.
It's great to know that the advice we provided regarding your solar array and FiT payments was helpful.
Thank you for your feedback. I will share this with Donna.
My best wishes,
Natalia
Donna M has been most helpful
15 de abril de 2026
Opinião espontânea
Resposta da Good Energy
Hello Paul,
We're so glad that you had such a positive experience and that our team member was able to help you!
I will share your kind words with Donna.
My best wishes,
Natalia
Resposta da Good Energy
Dear Richard,
We appreciate you sharing your experience! We're happy to hear that our assistance was helpful, knowledgeable, and efficient for you.
I will share your feedback.
My best wishes,
Natalia
Great communication
It’s a small thing really - but I had a smart meter whose comm unit needed upgrading.
Process was efficient - even for remote rural Highlands. Took a few attempts - I advised two engineers to cancel due to hazardous weather (deep snow in one instance).
But GE kept track.
16 de abril de 2026
Opinião espontânea
Resposta da Good Energy
Dear Debra,
We appreciate you sharing your experience.
We're glad the smart meter upgrade process was efficient, even with the weather challenges in your area. It's good to know we kept track of your situation. Thank you!
I will pass on your feedback to the Team.
My best wishes,
Natalia
Well informed a good communicator clear…
Well informed a good communicator clear and precise
Left with my queries answered
In a good time scale
15 de abril de 2026
Opinião espontânea
Resposta da Good Energy
Hi Trevor,
We're happy to hear that our communication was helpful and your questions were answered quickly.
We appreciate you taking the time to share your positive experience! I will pass this on to the Team.
My best wishes,
I had a very difficult and stressful…
I had a very difficult and stressful problem. Donna M was very helpful, she went above and beyond. She answered all my emails very quickly and explained everything in detail. She helped my stress level immensely. This was over several months
I cannot thank her enough. Well done Donna
15 de abril de 2026
Opinião espontânea
Resposta da Good Energy
Dear Shirley,
We're so happy to hear that our support was able to help ease your stress during a difficult time.
We appreciate your kind words and are glad the detailed explanations and quick responses were beneficial to you over the past months.
Thank you for sharing your positive experience! I will share this with Donna. She will be delighted.
My best wishes,
Natalia
Spoke to Chloe (home Team C) with an…
Spoke to Chloe (home Team C) with an enquiry about tariffs. She was very helpful, and when she didn't know something promised a follow up e-mail which arrived within 30 minutes
15 de abril de 2026
Opinião espontânea
Resposta da Good Energy
Dear Mr Hendeson,
We're happy to hear that you had a positive experience. We appreciate you taking the time to share your feedback regarding the helpfulness and prompt follow-up you received concerning your tariff enquiry.
I will share this with Chloe.
My best wishes,
Natalia
Good communication and timely reply
Good communication and timely reply. I have notified them I’m moving out,(Gifty) even reached out to me just after I moved out without the need to contact them. Top customer service
15 de abril de 2026
Opinião espontânea
Resposta da Good Energy
Dear Jianfeng,
We're happy to hear that you had a positive experience with our communication and timely follow-up.
We appreciate you letting us know about your move and thank you for your feedback. I will share your kind words with Gifty.
My best wishes,
Natalia
I’ve recently had solar and battery…
I’ve recently had solar and battery installed by good energy, the team have been great from start to finish with any problems I’ve had along the way. I have also recently switched to good energy as my provider, Michaela has been a fantastic help getting me sorted with my switch, she was very knowledgeable and assured everything would be taken care of which put me at ease
11 de dezembro de 2025
Opinião espontânea
Resposta da Good Energy
Hello Tom,
We're happy to hear that our team provided excellent support during your solar and battery installation.
We're also glad that the switch to us as your provider went smoothly. We appreciate your positive feedback. I will share this with Michaela.
My best wishes,
Natalia
Swift & positive response
Contacted re removal of gas supply as ASHP going in. Very swift response (Thanks Rafi & Gifty) appointment booked. Entirely hassle-free, as always when dealing with Good Energy
14 de abril de 2026
Opinião espontânea
Resposta da Good Energy
Dear Richard,
We're happy to hear that the process of removing your gas supply for your ASHP installation was swift and hassle-free.
We appreciate your positive feedback and thank you for your time. I will pass on your kind words.
With my best wishes,
Natalia
Excellent service from Alyssia
Alyssia was very helpful, proactive, quick and super efficient in helping solve outstanding issues that her colleagues had been unable to sort.
14 de abril de 2026
Opinião espontânea
Resposta da Good Energy
Hello Jacques,
We appreciate you taking the time to leave us a review! We're happy to hear that your issues were resolved quickly and efficiently. Thank you for being a customer!
Kind Regards,
Good Energy
Resposta da Good Energy
Hello Brian,
We're happy to hear that our answers were helpful! Thank you for your positive feedback; we appreciate it.
Kind Regards,
Good Energy
Excellent service from Gifty
I spoke to Gifty to get a final summary of a closed account - she was very profession and efficient. Thank you for the help, would definitely recommend.
13 de abril de 2026
Opinião espontânea
Resposta da Good Energy
Hello,
We're happy to hear that the account summary process was efficient and professional. We appreciate you recommending our services and thank you for your positive feedback.
Kind Regards,
Good Energy
Olivia replied very rapidly and clearly…
Olivia replied very rapidly and clearly - so helpful to get this clarified immediately, thank you.
13 de abril de 2026
Opinião espontânea
Resposta da Good Energy
Hello Julia,
We're happy to hear that our prompt and clear response was helpful! Thank you for your positive feedback; we appreciate you taking the time to share.
Kind Regards,
Good Energy
Best customer service I've experienced
Ryan answered the phone quickly (within 20 seconds!) and was patient, knowledgeable and most importantly, easy to understand! Made my call to Good Energy so much easier! Thank you Ryan! 5 gold stars!!
9 de abril de 2026
Opinião espontânea
Resposta da Good Energy
Hello Anabelle,
We're happy to hear that our team made your call easier! We appreciate you taking the time to share your positive experience and for recognizing our commitment to quick, clear, and helpful service.
Kind Regards,
Good Energy
Outstanding customer service
I phoned Good Energy this morning to sort out access to my online account and spoke to Manashi (Flex Clean Energy Specialist). The call lasted quite a while as we sorted out my original problem and a few other issues besides. Manashi was helpful, efficient, considerate and kind throughout – it is rare that I consider contacting a company as being a pleasure, but this really was! Thank you Manashi and Good Energy.
13 de abril de 2026
Opinião espontânea
Resposta da Good Energy
Hello Steve,
We're happy to hear that you had such a positive experience while resolving your account access and other issues. We appreciate your kind words and are glad our team member could provide efficient and considerate support. Thank you for sharing your feedback!
Kind Regards,
Good Energy
Slightly involved query submitted 0903
Slightly involved query submitted 0903, 12 minute phone call and fully resolved by email at 1015.
Short hold time. All good.
Thanks to
13 de abril de 2026
Opinião espontânea
Resposta da Good Energy
Hello Daniel,
We're happy to hear that your query was resolved quickly and efficiently! We appreciate your positive feedback and are glad you had a good experience with our service.
Kind Regards,
Good Energy
Love Good Energy
Love Good Energy, for all the obvious reasons, but also Gifty for being very prompt and efficient with my smartmeter dramas.
13 de abril de 2026
Opinião espontânea
Resposta da Good Energy
Hello Mandy,
We're happy to hear that you love our good energy! We really appreciate your kind words regarding the prompt and efficient support you received with your smart meter issues.
Kind Regards,
Good Energy
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