Morgan T served me as I was looking for walking trainers. He was really helpful, knowledgeable, patient and polite. I have bought some Merrell shoes and am delighted with them. Thank you Morgan for yo... Ver mais
A empresa respondeu
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Amazing customer service from carter helped me and my friends get the perfect fishing gear for starters! Solid lad as well very friendly and took his time to make sure we understood what was needed to... Ver mais
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Excellent service from Anthony in the Cardiff store, He was extremely helpful, knowledgeable and took the time to make sure we got the right bikes. It’s really nice to see someone who takes genuine pr... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de artigos para acampamento
- Loja de roupa desportiva
- Loja de bicicletas
- Clube de escalada
- Passeios a cavalo
- Loja de artigos de corrida
Sobre GO Outdoors - Cardiff
Escrito pela empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Escrito pela empresa
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Informações de contacto
Newport Road, CF23 9AE, Cardiff, Reino Unido
- 02922 672214
4,8
Excelente
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Been shopping at the Cardiff branch for…
Been shopping at the Cardiff branch for years,all the assistants are helpful, they have a vast amount of stock on show and somehow I always purchase something didn't know I needed!
15 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Cardiff
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Bought a lovely pair of hiking shoes thanks to the great customer service
Just bought myself a lovely pair of hiking shoes thanks to the help of Morgan. T at Go outdoors Cardiff. As I’m fairly new to the world of hiking, I was unsure of what to look for. Morgan and his colleges were all very helpful, kind and patient when I asked them for help. I left feeling happy and satisfied with my purchase. Thanks guys, I would recommend this place👍.
14 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Cardiff
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Great service
I went in for a pair of waterproof over trousers and struggled to find what I was looking for. Hannah was an absolute gem, showing me a few options, and identifying what I might need for my trip. 10/10 experience.
14 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Cardiff
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Fantastic service
Fantastic help from
Hannah, excellent service in helping my son to choose boots for his DofE expedition. Took extra care to help to choose the right pair and great advice about how to lace them up properly.
14 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Cardiff
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Thank you to Adam for helping us pick…
Thank you to Adam for helping us pick out some new hiking shoes :) very helpful, friendly and knowledgeable! Definitely recommend.
13 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Cardiff
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Anthony was amazing at with his advice…
Anthony was amazing at with his advice for my sons bike. He is chuffed! Thankyou Anthony
13 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Cardiff
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Great service very friendly fair and…
Great service very friendly fair and informed and helpful
11 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Cardiff
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great experience
We went to buy some new walking boots/shoes but had no idea what to look for when faced with a wall of options (its been along time since I bought my old ones). A lovely assistant asked if we needed any help and she (Hannah) was fantastic. Hannah answered all of our questions, she spent time helping us pick out the best option, for my husband and I, based on what walking we do - but let us make up our own minds (not pushing anything in particular).
8 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Cardiff
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Resposta da GO Outdoors - Cardiff
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Resposta da GO Outdoors - Cardiff
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Thank you Tom and Abbie!
I went into store asking for some micro cord stoppers - a very niche question, but Tom knew exactly what I meant and could find them for me immediately! Both Tom and Abbie were incredibly helpful and supportive - I couldn't ask for anything more from them!
6 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Cardiff
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Went to the store today to buy a tent
Went to the store today to buy a tent. I ended up buying extra camping equipment. A very helpful assistant called Morgan G served me. Answered my questions and was very knowledgeable. He took my purchases to the till and then out to my car. I would definitely recommend him as a great assistant.
5 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Cardiff
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Really helpful
Great experience - Morgan was really helpful with choosing the right walking boot. Massive thanks
3 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Cardiff
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Great service
Had great service from T. Morgan, he was extremely helpful and informative about the walking sandals that I was trying on. First class!
3 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Cardiff
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
good range of product
My experience was helped by the price range and quality of product that was on offer, the member of staff named Morgan. T. Was very polite helpful and knowledgeable about the range of shoes offered.
3 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Cardiff
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Morgan T was helpful choosing walking boots
Morgan T was helpful, patient, and knowledgeable. I was choosing walking boots and he handled my indecisiveness with good humour, even when I left and returned several times.
3 de junho de 2026
Opinião espontânea
Resposta da GO Outdoors - Cardiff
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Had my bike seviced by Anthony
Had my bike seviced by Anthony - He was super efficient and extremely helpful . Great job
Vin Mooneeram
29 de maio de 2026
Opinião espontânea
Resposta da GO Outdoors - Cardiff
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
You failed to notify me that my…
You failed to notify me that my products had arrived in store and when I tried to phone,no one answered. I called in and the assistant was very helpful but you must improve this
14 de maio de 2026
Resposta da GO Outdoors - Cardiff
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Really helpful in the Cardiff store…
Really helpful in the Cardiff store when a part had broken on our tent
14 de maio de 2026
Resposta da GO Outdoors - Cardiff
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Morgan T was friendly and knowledgeable
Morgan T was friendly and knowledgeable
28 de maio de 2026
Opinião espontânea
Resposta da GO Outdoors - Cardiff
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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