I brought in a multitool with a missing part. Vicky dealt with the issue very well. She offered an alternative unit which also turned out to be defective. She then used her initiative to find a soluti... Ver mais
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Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
I brought in a multitool with a missing part. Vicky dealt with the issue very well. She offered an alternative unit which also turned out to be defective. She then used her initiative to find a soluti... Ver mais
A empresa respondeu
Becky and jenny went out of their way to help me. I went in for a bundle deal for a tent footprint and carpet and unfortunately only the foorprint was available in stock. They took time to talk me thr... Ver mais
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Ok so was in here today with my girlfriend, just normal day, took our items to the till to pay both in great mood and the woman that served us was by far the most horrendous person you could ever want... Ver mais
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Went to Liverpool shop for a waterproof this morning and I didn’t what to get. Paul was helpful picking out a decent coat without breaking the bank. Great friendly banter in between and his great know... Ver mais
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Escrito pela empresa
Escrito pela empresa

107 Rimrose Road, Bootle, L20 4HN, Liverpool, Reino Unido
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
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Ryan and Jenny were amazing and their customer service skills were great, they have made our experience really positive.

Resposta da GO Outdoors - Liverpool

Resposta da GO Outdoors - Liverpool
A bit concerned about split deliveries,
Everything was great thanks 👍.

Resposta da GO Outdoors - Liverpool
When i done click and collect inwas expecting to collect my stuff the next day but no. Took them 6 days my camping trip went out the window

Resposta da GO Outdoors - Liverpool
Great experience from start to finish as always with this company very pleased customer.

Resposta da GO Outdoors - Liverpool
I arrived with an emergency - in the middle of circumnavigating the uk coastline on my bike, my pannier rack sheared away from my bike frame. I called in to Go Outdoors in Liverpool and Reece did an amazing job for me - directing me to a local repair shop where I got a new rivet fitted, and then fitting a new rack to my bike. Nothing was too much trouble for him, and he definitely went above and beyond anything I could have asked or expected him to do. Fabulous service and I am SO grateful!

Resposta da GO Outdoors - Liverpool
Fab service from Liverpool staff in buying 2 tents

Resposta da GO Outdoors - Liverpool
never phoned me at all to say my item has arrived i phoned up my self after a week and they said it was in not very good service at all

Resposta da GO Outdoors - Liverpool
Brilliant customer service team/staff members at Liverpool and Wigan. Super helpful, polite, good at their jobs (they know their shops well), from the door to the till.
Website is super easy and straightforward , the stores are contactable via telephone where the staff cannot do enough to help, all staff seemed friendly and quick to help or advise, on the phone and face to face, both shops had lovely environments.
Recently purchased a new family tent, with all the gadgets (porch ect), a OEX rooftop tent and a roofbox all from the Liverpool and Wigan stores. The service from start to finish was hassle free, super quick and easy, it was a pleasure doing business, we look forward to returning !
Go Outdoors thankyou for all the amazing memories your about to give us with our children!!

Resposta da GO Outdoors - Liverpool
Particularly high level of customer service from Harry. Nothing was too much trouble for him and he went out of his way to help.

Resposta da GO Outdoors - Liverpool
I had a very good experience in store today. Laura was very kind and patient. They have a good selection of trail running shoes on offer to try out

Resposta da GO Outdoors - Liverpool
Reece was knowledgeable and helpful. Excellent service.

Resposta da GO Outdoors - Liverpool
Excellent service Ken was attentive and helped with my choice of bike
Also staff on tills were very helpful

Resposta da GO Outdoors - Liverpool
James in Go Outdoors in Bootle was really friendly and helpful. He gave me great on advice on how I should prepare for my first walk up Snowden.

Resposta da GO Outdoors - Liverpool
Lack of clarification and customer service didn’t go about it in a polite way

Resposta da GO Outdoors - Liverpool
I was pleasantly surprised by the level of service received from James at Go Outdoors, Liverpool,
Needing a lot of assistance to purchase waders for work, his knowledge, friendly attitude and most importantly patience, helped me acquire the right equipment.
I'm now a member of the store and would take this opportunity to say thank you.

Resposta da GO Outdoors - Liverpool
Ryan & Laura made picking up a tent & extras from the collection point very easy & they were both very helpful. A credit to the store. Even helped carry the tent to the car.

Resposta da GO Outdoors - Liverpool
Got what i wanted and got good discount with my members card

Resposta da GO Outdoors - Liverpool
I recently visited the store to look at purchasing a bike, I was served by Ken who was friendly and professional, he discussed all options, made sure the bike that I picked would be suitable for my needs. Ken advised it would be a few days before the bike would be ready to collect however after purchasing and getting home I received a call a short while later to say it was ready and waiting as he knew I had plans at the weekend. Excellent service would highly recommend

Resposta da GO Outdoors - Liverpool
David is a great ambassader representing GO OUTDOORS.
Curtious in manner ; knowledgable of products
and assisted me helpfully to make a decision to purchase.
an extra product of a camp bed which has proved to be an excellent choice.
The young lady at the cashpoint at time of sale was also most pleasant and efficient.
Thanks to both of your staff ;
I shall now continue to always
GO OUTDOORS.

Resposta da GO Outdoors - Liverpool
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