Had an issue with a 12 month old tent air beam used twice. Ryan and the team tried to locate a replacement air beam in store and found one in another store, a short drive away. They asked to hold it f... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Had an issue with a 12 month old tent air beam used twice. Ryan and the team tried to locate a replacement air beam in store and found one in another store, a short drive away. They asked to hold it f... Ver mais
A empresa respondeu
I brought in a multitool with a missing part. Vicky dealt with the issue very well. She offered an alternative unit which also turned out to be defective. She then used her initiative to find a soluti... Ver mais
A empresa respondeu
Becky and jenny went out of their way to help me. I went in for a bundle deal for a tent footprint and carpet and unfortunately only the foorprint was available in stock. They took time to talk me thr... Ver mais
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Ok so was in here today with my girlfriend, just normal day, took our items to the till to pay both in great mood and the woman that served us was by far the most horrendous person you could ever want... Ver mais
A empresa respondeu
Escrito pela empresa
Escrito pela empresa

107 Rimrose Road, Bootle, L20 4HN, Liverpool, Reino Unido
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Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Paul was so helpful and generous with his knowledge about certain pieces of kit! He even shared some of his favourite biking routes. Thanks a lot :) will be back and looking forward to catching up!

Resposta da GO Outdoors - Liverpool

Resposta da GO Outdoors - Liverpool
1st time I visited bottle store , staff was good with assistance expect for one person call Ken , who was very keen to help me and my partner ,, help get chairs and everything we need for camping, great shopping hat off to Ken 👍

Resposta da GO Outdoors - Liverpool
I just like it in this store. The staff are friendly. It's dog friendly. Many of the products are on display so that I can see them properly and therefore help me to make a decision which is right for me.

Resposta da GO Outdoors - Liverpool
Reserved two camping chairs at our nearest store. Which was surprisingly simple to do. Whitin a couple of hours go email to confirm and available for pickup. So in pick up and out easy no fuss. Staff in store where fantastic, polite and friendly, very helpful. All in alla very pleasant experience. Thanks

Resposta da GO Outdoors - Liverpool
Couldn't find what i was looking for, as I seen a Jacket on Google that was on offer , I asked one of the staff and he found it for me ,when i got to the till my membership had run out so I renewed it and got the discount.

Resposta da GO Outdoors - Liverpool
Staff always very helpful.lots of choice.quality items

Resposta da GO Outdoors - Liverpool
Staff were helpful and patient. My dad has limited mobility and they were courteous and helpful with him. There was a good variety of stock and a good bargain in the sale.
I was a little disappointed they have stopped the discount for being a Ramblers member

Resposta da GO Outdoors - Liverpool
Thank you to the staff at the Liverpool store for restoring my faith in GoOutdoors, a specially Jenny.
Brought a Numax leisure battery just over a year ago from my local branch Coventry, used it three times max, come away to North Wales and it's failed, spoke with the local store who was very helpful as well who could see the receipt but couldn't email me a copy and didn't have a like for like replacement. Sent an email to customer services still waiting for a reply, spoke to customer services who was helpful but still couldn't send me a copy of my receipt and who told me that even though the battery has 3 years warranty its only the first year that GoOutdoors validates, the manufacturer Ecobat said that the 3 year's warranty rests with GoOutdoors. Anyway an hours drive to Liverpool, some smiling faces and helpful staff and it's all sorted.

Resposta da GO Outdoors - Liverpool
Went into store today with an online order that I’d received that was completely different to what I had ordered. Jenny dealt with me first she was great she understood the issue and gave me the options I had to sort it out. She also got the manager Paul over explained the issue and within a few minutes I had the item I had originally ordered and issue resolved! Jenny was great fantastic customer service skills really helpful too a credit to the store. Thanks to them both and not the online shop I’ll definitely shop in store again.

Resposta da GO Outdoors - Liverpool
Lovely shop great offers staff friendly couldn’t fault whenever I have gone here got some great stuff in here.

Resposta da GO Outdoors - Liverpool
Staff very friendly and helpful, lots of camping stuff to choose from.

Resposta da GO Outdoors - Liverpool
Always a great experience - helpful, friendly and polite staff - and if course gear at a decent price 👌

Resposta da GO Outdoors - Liverpool
Great products, great staff and big discounts.
Thanks to Ryan for tracking down the price of the sleeping bags I brought to the till, which ended up costing less than I expected.
Go Outdoors Liverpool is the first place I go for all of my families kit.

Resposta da GO Outdoors - Liverpool
Went here to get some gloves I’d seen online. Asked a member of staff ( who I think is was the manager ) He really couldn’t be bothered and was next to no help.
I decided to check on my membership card renewal date, and the young woman at the till, Jenny, was absolutely lovely. She went above and beyond and actually checked the stock on the gloves I wanted. When she found they were only available on line, she helped me place an order.
She did all this with a smile.
Perhaps the first member of staff I encountered could take a leaf out of her book!

Resposta da GO Outdoors - Liverpool
Poor customer service on the shop floor.
No one interested in assisting and give impression they dont want to be in their jobs

Resposta da GO Outdoors - Liverpool
Had email to say my click and collect was ready to collect a week later after ordering got there to find my order has been spilt up and still not there I originally went to collect an item that was in stock got there and wasn’t

Resposta da GO Outdoors - Liverpool

Resposta da GO Outdoors - Liverpool

Resposta da GO Outdoors - Liverpool
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