GO Outdoors - Liverpool Opiniões 

2054
TrustScore: 4.5 em 5

4,6

107 Rimrose Road, Bootle, L20 4HN Liverpool, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Had an issue with a 12 month old tent air beam used twice. Ryan and the team tried to locate a replacement air beam in store and found one in another store, a short drive away. They asked to hold it f... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I brought in a multitool with a missing part. Vicky dealt with the issue very well. She offered an alternative unit which also turned out to be defective. She then used her initiative to find a soluti... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Becky and jenny went out of their way to help me. I went in for a bundle deal for a tent footprint and carpet and unfortunately only the foorprint was available in stock. They took time to talk me thr... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Ok so was in here today with my girlfriend, just normal day, took our items to the till to pay both in great mood and the woman that served us was by far the most horrendous person you could ever want... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de artigos para acampamento
  2. Loja de roupa desportiva
  3. Loja de bicicletas
  4. Clube de escalada
  5. Passeios a cavalo
  6. Loja de artigos de corrida

Sobre GO Outdoors - Liverpool

Escrito pela empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito pela empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Informações de contacto

  • 107 Rimrose Road, Bootle, L20 4HN, Liverpool, Reino Unido

  • 01513 059590

4,6

Excelente

TrustScore: 4.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,6

Todas as opiniões

(2054)

36 115 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Friendly & helpful staff 😁

Paul was so helpful and generous with his knowledge about certain pieces of kit! He even shared some of his favourite biking routes. Thanks a lot :) will be back and looking forward to catching up!

20 de setembro de 2025
Opinião espontânea
logótipo da GO Outdoors - Liverpool

Resposta da GO Outdoors - Liverpool

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Helpful staff

Helpful staff and good selection of hiking equipment.

13 de setembro de 2025
logótipo da GO Outdoors - Liverpool

Resposta da GO Outdoors - Liverpool

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

Classificada 3 em 5 estrelas

1st time I visited bottle store

1st time I visited bottle store , staff was good with assistance expect for one person call Ken , who was very keen to help me and my partner ,, help get chairs and everything we need for camping, great shopping hat off to Ken 👍

12 de setembro de 2025
Opinião espontânea
logótipo da GO Outdoors - Liverpool

Resposta da GO Outdoors - Liverpool

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Friendly and helpful staff and dog friendly

I just like it in this store. The staff are friendly. It's dog friendly. Many of the products are on display so that I can see them properly and therefore help me to make a decision which is right for me.

13 de setembro de 2025
logótipo da GO Outdoors - Liverpool

Resposta da GO Outdoors - Liverpool

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Online reserve for camping chairs

Reserved two camping chairs at our nearest store. Which was surprisingly simple to do. Whitin a couple of hours go email to confirm and available for pickup. So in pick up and out easy no fuss. Staff in store where fantastic, polite and friendly, very helpful. All in alla very pleasant experience. Thanks

12 de setembro de 2025
logótipo da GO Outdoors - Liverpool

Resposta da GO Outdoors - Liverpool

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Excellent service

10 de setembro de 2025
logótipo da GO Outdoors - Liverpool

Resposta da GO Outdoors - Liverpool

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Great service. 👍

Couldn't find what i was looking for, as I seen a Jacket on Google that was on offer , I asked one of the staff and he found it for me ,when i got to the till my membership had run out so I renewed it and got the discount.

9 de setembro de 2025
logótipo da GO Outdoors - Liverpool

Resposta da GO Outdoors - Liverpool

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Staff always very helpful.lots of…

Staff always very helpful.lots of choice.quality items

9 de setembro de 2025
logótipo da GO Outdoors - Liverpool

Resposta da GO Outdoors - Liverpool

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

Classificada 4 em 5 estrelas

Staff were helpful and patient

Staff were helpful and patient. My dad has limited mobility and they were courteous and helpful with him. There was a good variety of stock and a good bargain in the sale.
I was a little disappointed they have stopped the discount for being a Ramblers member

9 de setembro de 2025
Opinião espontânea
logótipo da GO Outdoors - Liverpool

Resposta da GO Outdoors - Liverpool

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Liverpool, a big thank you

Thank you to the staff at the Liverpool store for restoring my faith in GoOutdoors, a specially Jenny.
Brought a Numax leisure battery just over a year ago from my local branch Coventry, used it three times max, come away to North Wales and it's failed, spoke with the local store who was very helpful as well who could see the receipt but couldn't email me a copy and didn't have a like for like replacement. Sent an email to customer services still waiting for a reply, spoke to customer services who was helpful but still couldn't send me a copy of my receipt and who told me that even though the battery has 3 years warranty its only the first year that GoOutdoors validates, the manufacturer Ecobat said that the 3 year's warranty rests with GoOutdoors. Anyway an hours drive to Liverpool, some smiling faces and helpful staff and it's all sorted.

8 de setembro de 2025
Opinião espontânea
logótipo da GO Outdoors - Liverpool

Resposta da GO Outdoors - Liverpool

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Online mix up sorted in minutes in store

Went into store today with an online order that I’d received that was completely different to what I had ordered. Jenny dealt with me first she was great she understood the issue and gave me the options I had to sort it out. She also got the manager Paul over explained the issue and within a few minutes I had the item I had originally ordered and issue resolved! Jenny was great fantastic customer service skills really helpful too a credit to the store. Thanks to them both and not the online shop I’ll definitely shop in store again.

8 de setembro de 2025
Opinião espontânea
logótipo da GO Outdoors - Liverpool

Resposta da GO Outdoors - Liverpool

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Great shop

Lovely shop great offers staff friendly couldn’t fault whenever I have gone here got some great stuff in here.

8 de setembro de 2025
Opinião espontânea
logótipo da GO Outdoors - Liverpool

Resposta da GO Outdoors - Liverpool

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Staff very friendly and helpful

Staff very friendly and helpful, lots of camping stuff to choose from.

6 de setembro de 2025
logótipo da GO Outdoors - Liverpool

Resposta da GO Outdoors - Liverpool

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Always a great experience

Always a great experience - helpful, friendly and polite staff - and if course gear at a decent price 👌

4 de setembro de 2025
logótipo da GO Outdoors - Liverpool

Resposta da GO Outdoors - Liverpool

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Great outdoor store

Great products, great staff and big discounts.
Thanks to Ryan for tracking down the price of the sleeping bags I brought to the till, which ended up costing less than I expected.
Go Outdoors Liverpool is the first place I go for all of my families kit.

6 de setembro de 2025
Opinião espontânea
logótipo da GO Outdoors - Liverpool

Resposta da GO Outdoors - Liverpool

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Some staff better than others

Went here to get some gloves I’d seen online. Asked a member of staff ( who I think is was the manager ) He really couldn’t be bothered and was next to no help.

I decided to check on my membership card renewal date, and the young woman at the till, Jenny, was absolutely lovely. She went above and beyond and actually checked the stock on the gloves I wanted. When she found they were only available on line, she helped me place an order.

She did all this with a smile.
Perhaps the first member of staff I encountered could take a leaf out of her book!

4 de setembro de 2025
Opinião espontânea
logótipo da GO Outdoors - Liverpool

Resposta da GO Outdoors - Liverpool

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Classificada 2 em 5 estrelas

Poor customer service on the shop…

Poor customer service on the shop floor.
No one interested in assisting and give impression they dont want to be in their jobs

3 de setembro de 2025
logótipo da GO Outdoors - Liverpool

Resposta da GO Outdoors - Liverpool

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Classificada 1 em 5 estrelas

Had email to say my click and collect…

Had email to say my click and collect was ready to collect a week later after ordering got there to find my order has been spilt up and still not there I originally went to collect an item that was in stock got there and wasn’t

2 de setembro de 2025
logótipo da GO Outdoors - Liverpool

Resposta da GO Outdoors - Liverpool

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Great courteous knowledgeable staff

Great courteous knowledgeable staff

3 de setembro de 2025
logótipo da GO Outdoors - Liverpool

Resposta da GO Outdoors - Liverpool

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

friendly staff and quick to respond

friendly staff and quick to respond

1 de setembro de 2025
logótipo da GO Outdoors - Liverpool

Resposta da GO Outdoors - Liverpool

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

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