Fantastic service from Anders. He was incredibly knowledgeable about the products and gave us great advice and guidance while we chose two pairs of outdoor shoes. Excellent customer service from start... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
I've had the best experience shopping at the Macclesfield branch but sadly this store is set to close in January. As a family it's an in-joke about 'do we need anything from Go Outdoors' as we're... Ver mais
A empresa respondeu
Having 2 attempts to get correct replacement part for tent, one incorrect, another correct part but missing valve screw, decided to have delivered to Macclesfield branch. Helpfull and friendly service... Ver mais
A empresa respondeu
I purchased my order on line. I found the website hard to use as it kept charging full price for the garment and not recognising my membership number I have been a member for a couple of years now.... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de artigos para acampamento
- também em
- Clube de escalada
- Loja de artigos de corrida
- Loja de bicicletas
- Loja de roupa desportiva
- Passeios a cavalo
Sobre GO Outdoors - Macclesfield (Express)
Escrito pela empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Escrito pela empresa
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Informações de contacto
45 Mill Street, SK11 6NE, Macclesfield, Reino Unido
- 01625 460197
4,9
Excelente
971 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Walking disaster
Ordered a pair of walking poles online - only one was in the bag. Customer services wanted us to mail this one back before they’d send out a proper pair. After a long conversation which got nowhere took it back to the nearest shop and got a full refund. Shop service was great. Online service a joke.
8 de março de 2026
Resposta da GO Outdoors - Macclesfield (Express)
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Great service today in Macclesfield…
Great service today in Macclesfield from Danny and Sif. Will certainly come again.
11 de março de 2026
Opinião espontânea
Resposta da GO Outdoors - Macclesfield (Express)
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Went in just to look at boots for dog…
Went in just to look at boots for dog walking. Assistant Danny gave impartial good advise so I decided to purchase Berghaus Hillwalkers. Had Gore-twmex previously so know bought quality
Thanks Danny.
6 de março de 2026
Opinião espontânea
Resposta da GO Outdoors - Macclesfield (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
impressed with the level of customer service
I was really impressed with the level of customer service and how helpful the assistant was. She went out of her way to answer my questions about the DofE and photocopied me some information.
I will definitely be coming back and buying the equipment needed from here.
Thank you
28 de fevereiro de 2026
Opinião espontânea
Resposta da GO Outdoors - Macclesfield (Express)
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Went in to buy a camping stove
Went in to buy a camping stove. Anders explained all the different types and couldn’t have been more helpful. Have since used the stove which was ten out of ten.
23 de fevereiro de 2026
Opinião espontânea
Resposta da GO Outdoors - Macclesfield (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great shoe purchase
Bought two pairs of approach shoes in the sale.
Anders was very helpful, taking the time to find the pair to the end of line shoe I wanted in their stockroom.
Exactly how shopping should be.
17 de fevereiro de 2026
Opinião espontânea
Resposta da GO Outdoors - Macclesfield (Express)
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service from Ggan
Excellent customer service from Ggan. Found shoes to try on & promptly went back for larger sizes which ultimately identified the right pair for me. In the meantime had suggested an alternative shoe which might accommodate my broad feet better. When it came to paying he drew my attention to the store discount card which for the cost of £5 gave me a £45 discount off the shoes. All this was dealt without any delay.
Peter
21 de fevereiro de 2026
Opinião espontânea
Resposta da GO Outdoors - Macclesfield (Express)
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Coat for Iceland TripI was looking specifically for a padded…
I was looking specifically for a padded coat for a trip to Iceland. The staff and in particular Ethan were helpful and to be candid patient. I had a series of questions that needed to be answered before I purchased my coat. Ethan’s knowledge was spot on.
15 de fevereiro de 2026
Opinião espontânea
Resposta da GO Outdoors - Macclesfield (Express)
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Danny was really helpful
Danny was really helpful. Knew his stuff. And a very nice man.
14 de fevereiro de 2026
Opinião espontânea
Resposta da GO Outdoors - Macclesfield (Express)
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
February visit
I found what I wanted. Staff were really informative and d helpful
12 de fevereiro de 2026
Opinião espontânea
Resposta da GO Outdoors - Macclesfield (Express)
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Staff were knowledgeable and got to…
Staff were knowledgeable and got to grip with my needs really quickly. Great sense of humour too. Merrell Accentur.
4 de fevereiro de 2026
Opinião espontânea
Resposta da GO Outdoors - Macclesfield (Express)
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Excellent customer service Amy and Ethan
Excellent customer service Amy and Ethan also Ethan and Chloe for second purchase
24 de janeiro de 2026
Opinião espontânea
Resposta da GO Outdoors - Macclesfield (Express)
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Helpful staff
The shop had what I wanted and in the right size for all 3 options. I was helped originally by Anders and later by Danny, both of whom were knowledgeable and helpful. And yes, I bought the shoes.
27 de janeiro de 2026
Opinião espontânea
Resposta da GO Outdoors - Macclesfield (Express)
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Ethan and Chloe great staff.
Ethan and Chloe very helpful and pleasant staff. I bought a great jacket on Ethan's recommendation.
Good all round job
Thanks
Lynn
25 de janeiro de 2026
Opinião espontânea
Resposta da GO Outdoors - Macclesfield (Express)
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Resposta da GO Outdoors - Macclesfield (Express)
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
I visited the GO Outdoors Macclesfield…
I visited the GO Outdoors Macclesfield Express store recently and was really impressed. Even though it's a smaller high street location, they have a great selection. I was served by Anders, who was professional, helpful, and made the whole visit easy. It’s great to have such a helpful team right in town. Highly recommended!
20 de janeiro de 2026
Opinião espontânea
Resposta da GO Outdoors - Macclesfield (Express)
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Good product knowledge from Danny
Good product knowledge from Danny
27 de janeiro de 2026
Opinião espontânea
Resposta da GO Outdoors - Macclesfield (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
I was looking for walking shoes and the…
I was looking for walking shoes and the assistant,Sif ,was very helpful.
22 de janeiro de 2026
Opinião espontânea
Resposta da GO Outdoors - Macclesfield (Express)
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Anders and Danny went beyond my…
Anders and Danny went beyond my expectations today. I had a pair of trousers for over a month before deciding they were too tight. They couldn't exchange them but they made sure to get me a refund. I always get such good service in Go Outdoors in Macclesfield
20 de janeiro de 2026
Opinião espontânea
Resposta da GO Outdoors - Macclesfield (Express)
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Fleece - Purchase
This morning i bought a fleece, from the Macclesfield Go Express. Danny offered me some good advice on size etc….
He had good product knowledge.
I often use this store & always find the staff very pleasant & helpful.
Thanks, Rob Hotchen.
19 de janeiro de 2026
Opinião espontânea
Resposta da GO Outdoors - Macclesfield (Express)
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
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