Great experience from the team in Northampton today. From being greeted as soon as I entered the store to the lady behind the till. A special shout out to Emily in the shoe department for being so pat... Ver mais
A empresa respondeu
Localização
Alterar localizaçãoTowcester Road 18-20, St James Retail Park, NN1 1EE Northampton, England, GB
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Leia as opiniões dos outros
Barry was extremely helpful and knowledgeable when my husband needed a new tent. My husband being a motorcyclist was advised to get the 2/3 man tent to help store jackets boots helmet etc. Which was... Ver mais
A empresa respondeu
Leah and Barry were very helpful, they helped us choose the best camping stove for our needs and made sure we had the correct gas too. Other members of staff also helped us to pick rucksacks. What a l... Ver mais
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Ordered a tent online click and collect. When I collected the tent the bag looked worn and not new. So I opened it and it had been used and repacked. Was told it had been put in the wrong section and... Ver mais
A empresa respondeu
Informações sobre a empresa
- Loja de artigos para acampamento
- também em
- Clube de escalada
- Loja de artigos de corrida
- Loja de bicicletas
- Loja de roupa desportiva
- Passeios a cavalo
Sobre GO Outdoors - Northampton
Escrito pela empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Escrito pela empresa
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Informações de contacto
Towcester Road 18-20, St James Retail Park, NN1 1EE, Northampton, England, Reino Unido
4,9
Excelente
361 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Excellent selection of products and…
Excellent selection of products and wonderful staff! We love this go outdoors. We were served by Caitlin this time who was very friendly, smiley and polite
2 de maio de 2026
Opinião espontânea
Resposta da GO Outdoors - Northampton
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Such a lovely store with great products…
Such a lovely store with great products and exceptional staff! I was served by Caitlin today and it was a pleasure to interact with her - she is a credit to your store!
2 de maio de 2026
Opinião espontânea
Resposta da GO Outdoors - Northampton
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Went in for a pair of Running Trainers…
Went in for a pair of Running Trainers they scanned my feet and Hannah was very Knowledgeable about running and advised what I needed did my first Run and the Trainers were excellent
29 de abril de 2026
Opinião espontânea
Resposta da GO Outdoors - Northampton
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Rhiannon was very helpful assisting me…
Rhiannon was very helpful assisting me chose the right pair of running trainers.
27 de abril de 2026
Opinião espontânea
Resposta da GO Outdoors - Northampton
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Friendly service
20 de abril de 2026
Resposta da GO Outdoors - Northampton
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Just good service.
15 de abril de 2026
Resposta da GO Outdoors - Northampton
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
I had a wonderful experience at this…
I had a wonderful experience at this store! A huge thanks to Hannah for her amazing customer service. She was incredibly helpful, professional, and made the whole process seamless. Highly recommend dealing with her!"
20 de abril de 2026
Opinião espontânea
Resposta da GO Outdoors - Northampton
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Resposta da GO Outdoors - Northampton
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Hannah was very helpful and friendly…
Hannah was very helpful and friendly today, giving useful product advice. Excellent customer service received and a credit to the company.
15 de abril de 2026
Opinião espontânea
Resposta da GO Outdoors - Northampton
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Good quality Ranges
Good to find a store that stocks good quality Brands and not cheap rubbish (like Mountain Warehouse). In my lifetime I have always used Blacks as my first choice.
15 de abril de 2026
Opinião espontânea
Resposta da GO Outdoors - Northampton
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
First experience of Go Outdoors
Store we visited had a very good range of clothing, shoes, coats and backpacks with a wide range of prices. Staff very friendly.
31 de março de 2026
Resposta da GO Outdoors - Northampton
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Good choice..
A good choice of items given I was buying walking shoes and the helpful young lady Jess.
4 de janeiro de 2026
Opinião espontânea
Resposta da GO Outdoors - Northampton
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Love the products offered
Love the products offered! Nicolette was very helpful in assisting me, she helped me look for all the products I needed and offered great advice! Will definitely be coming back
27 de novembro de 2025
Opinião espontânea
Resposta da GO Outdoors - Northampton
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Excellent customer service
I found a coat I loved in the sale, unfortunately it was too big and the right size was not available in store. Amy was extremely helpful, checking availability in other stores and managed to find the coat in the Milton Keynes store, she then rang up to check it was definitely there and then reserved it for me. I’d give 5 stars for customer service. Amy was really friendly and helpful.
7 de janeiro de 2026
Opinião espontânea
Resposta da GO Outdoors - Northampton
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Euella was attentive, polite and friendly
Euella was attentive, polite and friendly.
2 de janeiro de 2026
Opinião espontânea
Resposta da GO Outdoors - Northampton
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Under Pressure
Due to confusion with an email from the school, which meant I had less than a day to get everything organised for a DofE trip. Despite the short notice, the staff were incredibly accommodating and took the time to guide me through the options.
A special mention to Cameron, who could see we were under a pressure with time. He remained calm, spoke clearly, and walked us through the choices step by step, also pointing us to where we could find additional information if needed. Nothing felt rushed or pushed. We got everything we needed in one trip (<1 hour),
The level of care, attention and product knowledge genuinely stood out. The whole experience felt very polished and considered.
A very positive experience, and I would happily recommend the store.
Thanks again Cameron
13 de abril de 2026
Opinião espontânea
Resposta da GO Outdoors - Northampton
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Cam was brilliant
A great shopping experience today at the Northampton branch of Go Outdoors. We are looking to purchase our first tent, and honestly we had no idea what we were looking for! Cam offered his assistance and his knowledge was outstanding, but not pushy at all. Really grateful for his help and as a result we ending up buying our tent!
A credit to the company, thanks Cam, appreciate you!
11 de abril de 2026
Opinião espontânea
Resposta da GO Outdoors - Northampton
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Hannah was a great help in deciding on…
Hannah was a great help in deciding on new hiking shoes for my upcoming trip. Plenty of advice and fantastic service.
8 de abril de 2026
Opinião espontânea
Resposta da GO Outdoors - Northampton
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
I came in for a pair of walking shoes…
I came in for a pair of walking shoes that offered a little extra toe space and are relatively light weight (lm taking part in a 50km Ultra Challenge).
I was served initially by Kaliah and then Christine. Both ladies were friendly and showed good knowledge of their products which helped me make my decision.
I’m very happy with my purchase and the service l received.
7 de abril de 2026
Opinião espontânea
Resposta da GO Outdoors - Northampton
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Went in looking for some new running…
Went in looking for some new running trainers and Jess was extremely helpful, gave me advice on what to go for - Kacy
6 de abril de 2026
Opinião espontânea
Resposta da GO Outdoors - Northampton
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
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