GO Outdoors - Poole Opiniões 

2908
•
TrustScore: 5 em 5

4,8

Pitwines Retail Park, Pitwines Road, BH15 1XU Poole, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Went into the store at Poole looking for walking shoes - i hate this type of shopping and i find it pretty overwhelming. Peter turned up and he made my experience all the more easier and pleasant. He... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Will served us today in the shoe department as we were looking for walking g boots for South America and his knowledge was brilliant and really helpful

A empresa respondeu

Classificada 5 em 5 estrelas

A seamless experience at Poole store with Andy A & Kim yesterday 22/10/26. Exemplary service and a deal was done. If only everyone was as pleasant. Well done.

A empresa respondeu

Classificada 2 em 5 estrelas

The goods purchased so far, appear to be just the ticket, and when I visit your retail store your staff are very helpful. However, my biggest gripe and frustration is that what seems to be availab... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de artigos para acampamento
  2. também em
  3. Clube de escalada
  4. Loja de artigos de corrida
  5. Loja de bicicletas
  6. Loja de roupa desportiva
  7. Passeios a cavalo

Sobre GO Outdoors - Poole

Escrito pela empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito pela empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Informações de contacto

  • Pitwines Retail Park, Pitwines Road, BH15 1XU, Poole, Reino Unido

  • 01202 013610

4,8

Excelente

TrustScore: 5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(2908)

36 939 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Haleema was a first class and Friendly…

Haleema was a first class and Friendly assistance. Popped in to buy some sandles and had a very pleasant and professional interaction with Haleema, who was clearly happy to help. Thank you Haleema.

11 de julho de 2026
Opinião espontânea
logótipo da GO Outdoors - Poole

Resposta da GO Outdoors - Poole

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Haleema is the perfect ambassador for…

Haleema is the perfect ambassador for Go Outdoors. Attentive, knowledgeable and extremely polite.
My wife and I visited to buy a pair of walking boots and the service we received from Halleema was excellent.

11 de julho de 2026
Opinião espontânea
logótipo da GO Outdoors - Poole

Resposta da GO Outdoors - Poole

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Top draw staff and product range.

Came in with my better half to buy some fishing gear to have a go with no experience and no idea. Quinn was very helpful and managed to answer every single one of my near on a thousand questions. He also managed it in a way where I didn't feel like I was just getting sold stuff I didn't need (some of which picked out for myself anyway because I can't help it) and gave us options. If I manage to catch anything I'll likely be back to break my bank with some more expensive gear and I'll be holding him responsible when my aforementioned fiancee questions where all the moneys gone. A credit to the store and customer service.

10 de julho de 2026
Opinião espontânea
logótipo da GO Outdoors - Poole

Resposta da GO Outdoors - Poole

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Thank you Haleema for your help today…

Thank you Haleema for your help today with my new walking boots

9 de julho de 2026
Opinião espontânea
logótipo da GO Outdoors - Poole

Resposta da GO Outdoors - Poole

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Excellent experience at Poole

I bought a pair of walking shoes from the Poole store today. I received excellent advice and service from Haleema. She explained the different brands on offer and was very patient when I needed to try different sizes. Overall a very enjoyable shopping experience, thank you.

8 de julho de 2026
Opinião espontânea
logótipo da GO Outdoors - Poole

Resposta da GO Outdoors - Poole

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Classificada 1 em 5 estrelas

Not even a one star

Not even a one star

On the side of the building is parking which is a grey service area which doesn't belong to go outdoors and anyone is allowed to park there as long as it doesn’t interfere with the go outdoor entrance.

A member of staff or I would say a manager seems to think it’s ok to leave threatening notes on one’s windscreen.

If they took the time and look at the blue print they would see this.

The latest plastic covering note has melted onto the glass and is being problematic of taking off.

Maybe they should put more time into the customer then writing pointless notes

8 de julho de 2026
Opinião espontânea
logótipo da GO Outdoors - Poole

Resposta da GO Outdoors - Poole

Thank you for bringing this to our attention. We are sorry to hear about your experience and the concerns raised regarding the note left on your vehicle.

This is certainly not the impression we want to give our customers, and we understand your frustration, particularly regarding the plastic covered note melting onto your glass and being problematic of taking off.

We take feedback of this nature seriously and would like the opportunity to investigate the matter further.

We have reached out to you via Trustpilot requesting some additional information so that we can look into this with the store management team and better understand what happened.

We appreciate you taking the time to share your experience and hope to hear from you soon.

Kind regards
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Great service

I was served by a young man called Adam. I called into The Go Outdoors store in Poole,looking for a gas canister and camping table. Adam gave great customer service offering to go and check the warehouse for the products. Sadly the table was t available but informed me I could order on line or check in the week as a delivery was due in. He carried the gas bottle to the checkout for me. Nothing seemed to much trouble for him. Thankyou Adam.

5 de julho de 2026
Opinião espontânea
logótipo da GO Outdoors - Poole

Resposta da GO Outdoors - Poole

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Great place, helpful staff.

Normally at these big warehouse type stores it’s hard to find staff. I was very pleasantly surprised when a member of staff approached me and asked if I needed help. Quinn was very knowledgable and helped me choose the correct gas supply for my camping stove, I would have made the wrong decision without him. You are a credit to Go Outdoors Quinn, wish customer facing staff in other stores were this helpful.

6 de julho de 2026
Opinião espontânea
logótipo da GO Outdoors - Poole

Resposta da GO Outdoors - Poole

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Haleema helped me when I was choosing…

Haleema helped me when I was choosing a pair of walking boots they even had my size 14s in stock .She was very very helpful and engaging without being pushy.I shall use thus store again

25 de junho de 2026
Opinião espontânea
logótipo da GO Outdoors - Poole

Resposta da GO Outdoors - Poole

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Sandals.

I ordered some sandals online. Delivery charges were reasonable and delivery was very quick. Unfortunately they were not a good fit so I returned them to my local store who were very helpful & arranged a full refund.

27 de junho de 2026
logótipo da GO Outdoors - Poole

Resposta da GO Outdoors - Poole

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

We were served by Haleema who was very…

We were served by Haleema who was very helpful in sorting out trainers for out teenage grandson. Being a teenager he didn't communicate very well, but Haleema was very patient and was able to find trainers that were suitable and fitted well. Thank you Haleema

4 de julho de 2026
Opinião espontânea
logótipo da GO Outdoors - Poole

Resposta da GO Outdoors - Poole

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Haleema was very helpful

Haleema was very helpful, attentive and kind. She helped me find exactly what I needed today and came straight up to help, rather than wait. I appreciated this. Just the kind of retail assistance you want, effective but not pushy.

4 de julho de 2026
Opinião espontânea
logótipo da GO Outdoors - Poole

Resposta da GO Outdoors - Poole

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Poole Go outdoors

Haleema in Go outdoors in Poole on the shoe department is very helpful. Nothing is too much trouble . She has lots of patience and offers to put all the shoes back that I’ve tried on ! My only complaint is there’s not enough sizes to try on ! It’s nice to still have shops to browse and I would have bought 2/3 pairs but in the end I had to come home and go online through lack of stock

3 de julho de 2026
Opinião espontânea
logótipo da GO Outdoors - Poole

Resposta da GO Outdoors - Poole

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

So much choice of sale items

So much choice of sale items. Helpful, friendly staff (thanks Rebecca). A good store with everything you want for outdoor activities.

2 de julho de 2026
Opinião espontânea
logótipo da GO Outdoors - Poole

Resposta da GO Outdoors - Poole

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

The store staff are so knowledgeable…

The store staff are so knowledgeable and helpful. It is a treat to come in here - every time! Excellent advice in fishing rods and cashier service from Rebecca very helpful!

3 de julho de 2026
Opinião espontânea
logótipo da GO Outdoors - Poole

Resposta da GO Outdoors - Poole

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

The staff at Poole were exceptional

The staff at Poole were exceptional. Really helpful, knowledgeable and friendly. Thanks especially to Rebecca and Rob.

30 de junho de 2026
Opinião espontânea
logótipo da GO Outdoors - Poole

Resposta da GO Outdoors - Poole

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Greats store amazing staff

Im not one for shopping and hate browsing. I was in this shop for 3 hours! I love it. Most of the things you can buy are layed out and assembled so you really know what your buying. I would like to give Kim from the poole branch a special thank you for her knowledge and help, you are a credit to your company and I hope they value you for your hard work and helpful nature

1 de julho de 2026
Opinião espontânea
logótipo da GO Outdoors - Poole

Resposta da GO Outdoors - Poole

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Great service

The personal feel of the service from Haleema was excellent. She was efficient and friendly - both today and on my last visit a year ago. Other staff were helpful too and a good variety and choice of items.

1 de julho de 2026
Opinião espontânea
logótipo da GO Outdoors - Poole

Resposta da GO Outdoors - Poole

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Perfect service from Rebecca

30 de junho de 2026
Opinião espontânea
logótipo da GO Outdoors - Poole

Resposta da GO Outdoors - Poole

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Two young men

Two young men, Ben and Quinn went above and beyond the call of duty and were really helpful. They did not give up until I was sorted and happy. If only all shop assistants were as helpful we would be in a better world. I would certainly recommend this store both for the products but mainly the staff.

28 de junho de 2026
Opinião espontânea
logótipo da GO Outdoors - Poole

Resposta da GO Outdoors - Poole

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

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