GO Outdoors - Sunderland Opiniões 

2037
TrustScore: 5 em 5

4,8

Pallion Retail Park, SR4 6TY Sunderland, GB


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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Really good advice and service from Drew and Ruby. But then again no surprises in this store as the staff are always friendly, knowledgeable and efficient. Been before and will return again.

A empresa respondeu

Classificada 5 em 5 estrelas

Was served by Sue this morning and can I just say what a delight she was. Very helpful with a lovely smile very polite and you are lucky to have her on your team. Nothing was too much trouble and her... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Very well served at the Sunderland branch. Went close to closing time and was promptly served by Neil to choose my hiking boots, and explained their membership benefits.

A empresa respondeu

Classificada 1 em 5 estrelas

Very disappointed with the poor customer service given by the young lady who served me today. She gave no attention whatsoever and was more interested in chatting and giggling with her colleague abo... Ver mais

A empresa respondeu


Informações sobre a empresa

  1. Loja de artigos para acampamento
  2. Loja de roupa desportiva
  3. Loja de bicicletas
  4. Clube de escalada
  5. Passeios a cavalo
  6. Loja de artigos de corrida

Sobre GO Outdoors - Sunderland

Escrito pela empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito pela empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Informações de contacto

  • Pallion Retail Park, SR4 6TY, Sunderland, Reino Unido

  • 03443 876770

4,8

Excelente

TrustScore: 5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(2037)

35 992 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Martha served us at the till and was…

Martha served us at the till and was absolutely lovely, all the staff and the store itself is brilliant.

1 de fevereiro de 2026
Opinião espontânea
logótipo da GO Outdoors - Sunderland

Resposta da GO Outdoors - Sunderland

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

I had a great service by drew he helped…

I had a great service by drew he helped me chose our the right shoes and socks for my trip to Iceland thank you go outdoors

31 de janeiro de 2026
Opinião espontânea
logótipo da GO Outdoors - Sunderland

Resposta da GO Outdoors - Sunderland

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Went to the Pallion store to find a…

Went to the Pallion store to find a waterproof coat. Was assisted by Sue who answered all my questions, introduced me to the membership which saved me money overall. Very helpful and pleasant.

26 de janeiro de 2026
Opinião espontânea
logótipo da GO Outdoors - Sunderland

Resposta da GO Outdoors - Sunderland

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Great help with finding the right shoe for me.

Popped in the store today to try both walking shoes and boots.
I was helped by Neil who gave me great advice and answered all of the questions I had. I tried on a range of different shoes and was guided on what the technical differences are between them.
Great help throughout, and I left with a new pair of walking shoes.

25 de janeiro de 2026
Opinião espontânea
logótipo da GO Outdoors - Sunderland

Resposta da GO Outdoors - Sunderland

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Sue and Katie were very helpful today

Sue and Katie were very helpful today! They advised the best equipment. Really helping us choose what the best thing is to buy! Thanks so much

22 de janeiro de 2026
Opinião espontânea
logótipo da GO Outdoors - Sunderland

Resposta da GO Outdoors - Sunderland

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Classificada 4 em 5 estrelas

Sue was very helpful and worked very…

Sue was very helpful and worked very hard to find the RAB jacket that I needed
Excellent performance

15 de janeiro de 2026
Opinião espontânea
logótipo da GO Outdoors - Sunderland

Resposta da GO Outdoors - Sunderland

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Walking boots

Bought a pair of walking boots from Sunderland branch and was helped by Neil who guided me on my sizing and brought out a lot of boots to compare. Found ones just right and they were in the sale too.

16 de janeiro de 2026
Opinião espontânea
logótipo da GO Outdoors - Sunderland

Resposta da GO Outdoors - Sunderland

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Great customer service by Cain

Great customer service by Cain

15 de janeiro de 2026
Opinião espontânea
logótipo da GO Outdoors - Sunderland

Resposta da GO Outdoors - Sunderland

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Satisfaction

Having called the store earlier in the day i spoke to Drew,i enquired about some gloves which i had seen online and asked if the pillion store had them in stock. Drew i understand at the time was working on a different department but put himself out to find out if the gloves in my size and colour were indeed in stock ,after a few minutes on hold Drew informed that he had sourced the gloves and had informed his colleague that I would be picking them up later in the afternoon, sure enough as i arrived in store the gloves had been left with a colleague awaiting my collection exactly as arranged, many thanks Drew,great customer experience.

15 de janeiro de 2026
Opinião espontânea
logótipo da GO Outdoors - Sunderland

Resposta da GO Outdoors - Sunderland

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

Classificada 1 em 5 estrelas

Absolutely fuming bought two T-shirts…

Absolutely fuming bought two T-shirts before Christmas to pick up from shop ! Never got a email or a text to say they were ready to pick up ! Been in the shop to try and sort it out but they had sent them back so emailed last week to get my money back and still no reply of the company ! Absolute joke I want my money back £30

6 de janeiro de 2026
Opinião espontânea
logótipo da GO Outdoors - Sunderland

Resposta da GO Outdoors - Sunderland

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Very knowledgeable and friendly service…

Very knowledgeable and friendly service from Sue today. She was also very efficient and helped make the shopping experience very enjoyable .

12 de janeiro de 2026
Opinião espontânea
logótipo da GO Outdoors - Sunderland

Resposta da GO Outdoors - Sunderland

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Drew was very helpful great attitude.

10 de janeiro de 2026
Opinião espontânea
logótipo da GO Outdoors - Sunderland

Resposta da GO Outdoors - Sunderland

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Awesome visit

Went into store today and it was very well stocked and the team super helpful. They have lots of enhanced security (tags, locks etc) however, the team are there in a heartbeat if you want to try it on or get into the fitting room.

Was served by Sue at the till who was super helpful and friendly - highly recommend the store and will be going back.

9 de janeiro de 2026
Opinião espontânea
logótipo da GO Outdoors - Sunderland

Resposta da GO Outdoors - Sunderland

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

I came in for an exchange and was met…

I came in for an exchange and was met with great customer service from Sue at the cash desk. She was very helpful and polite.

9 de janeiro de 2026
Opinião espontânea
logótipo da GO Outdoors - Sunderland

Resposta da GO Outdoors - Sunderland

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Boot purchase…

Went to Sunderland store to purchase walking boots. Assistant called Karen looked after me. She was extremely pleasant, helpful, polite and knowledgeable. Nothing was a problem for her, a huge asset to the company.

7 de janeiro de 2026
Opinião espontânea
logótipo da GO Outdoors - Sunderland

Resposta da GO Outdoors - Sunderland

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Excellent Neil

Needed a new pair of walking boots and was served by Neil. Very polite and friendly, he took an interest in why I needed them and helped out making sure I was purchasing the correct footwear and pointed out all the benefits. Great customer service!

4 de janeiro de 2026
Opinião espontânea
logótipo da GO Outdoors - Sunderland

Resposta da GO Outdoors - Sunderland

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Walking Boots

We visited trying to kit out 2 adults and 2 kids with walking boots. Neil was really knowledgeable and helpful. An asset to Go Outdoors.

30 de dezembro de 2025
Opinião espontânea
logótipo da GO Outdoors - Sunderland

Resposta da GO Outdoors - Sunderland

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Excellent service

Terri helped me in everyday. Phoned up about an item,she then went and found it and reserved it for me. When I arrived she remembered me and was ever so pleasant. Absolutely brilliant lady

23 de dezembro de 2025
Opinião espontânea
logótipo da GO Outdoors - Sunderland

Resposta da GO Outdoors - Sunderland

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Very helpful staff (sue) helped me with…

Very helpful staff (sue) helped me with membership queries
easy to find what I was looking for
Highly recommended

27 de dezembro de 2025
Opinião espontânea
logótipo da GO Outdoors - Sunderland

Resposta da GO Outdoors - Sunderland

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Sunderland branch

Visited the Sunderland branch and to say the service was good is an understatement, from looking for advice on clothing and aqua coats I was really surprised of the level of product information and knowledge which isn't normal in many other stores now , thank you Karen , Shauna and Maddie for a fantastic shopping experience

18 de dezembro de 2025
Opinião espontânea
logótipo da GO Outdoors - Sunderland

Resposta da GO Outdoors - Sunderland

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

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