GO Outdoors - Swansea Opiniões 

Visited the Llansamlet Swansea store last weekend to stock up on some winter gear. Plenty of choice with good bargains to be had. Nicole on the checkout was very friendly and polite whilst sorting out renewing my membership and an awkward security tag that didn’t want to be removed.

Cam was a massive help

The lady who served me was so cheerful helpful and polite(Nicola). I always have good service. Shes a credit to your company.

I recently got served at the checkout by a very pleasant young lady named Ella who went above and beyond to help me with my purchase. So many youngsters are given a terrible name these days for being lazy and rude so it was a delight to see the total opposite. Well done and keep it up.

I don’t visit Go Outdoors very often as I find that the products I buy are made to last.
Today I went in looking for a pair of walking shoes in the Swansea store as I am going to be walking a lot in NYC in a couple of weeks, so was looking for a sturdy, comfortable & stylish shoe. I was met by Tim and explained what was looking for, he was so very helpful without be pushy, nothing was to much trouble and he went out of his way to discuss the products and was only to happy to visit the stockroom to check sizes.
I left the store a very happy customer and grateful for all the help from Tim.

Helpful staff and able to browse and try at leisure. Teagan was personable

A great experience and a well laid out store. I was able to find what I needed on the clothing department. Lovely staff members asking if I needed help, I believe their names were Sara and Lisa.

Served today by Shaun Keely.
Really helpful, very knowledgeable regarding walking footwear. Gave excellent advice.
Always first stop for outdoors gear.

Teagan was really helpful and super friendly & explained the price match offer.

Absolute joke , after ordering 2 fishing rods from the Swansea store on the 10th November and being advised they will be delivered in 5 working days I waited patiently, as no email or contact I decided to call the Swansea store only to be told “ we cannot tell you why , but your order has been cancelled on the 10th November “ but uncanny the money it cost me was still taken from my account on the 11th November. The Swansea store with no explanation advised me to contact customer services which I did and spoke to Denisa who was great but still stated the Swansea store should have sorted this out.
The reason for this negative post is that it’s my son’s birthday on the 15th November and these were supposed to be for this celebration, only for me now to tell him he’s not going to be getting them.
An absolute disgrace!!!

Tim was so helpful when I was choosing walking shoes, just great to have someone who knows what the products can offer. Thanks Tim.
Nicola, at the checkout was equally friendly and helpful.
Such a great shopping experience.

Tim, who helped us today while we were looking to buy walking boots was extremely helpful and friendly, excellent service.

Tim on the boots dept was so patient.
He went back and fore to the storeroom for us and even looked online for sizes.
Highly recommend

Nicola on the customer service till was so helpful processing our refund.

Absolutely great mush! Love the place like. Don't know the bird serving but she made it simple n tha. Laughin.

Nicola was friendly, polite and extremely helpful. Nothing was too much trouble. This applies both to ourselves and other customers there at the time. Made shopping at your store a pleasure.

Bought a pair of Scarpa Terra Walking boots today ,Tim was really helpful regarding the size and product.was really pleased with them.

Swansea store staff were outstanding, very helpful. Great shop, tidy, looked great. Can't wait to visit again next month.

Nicoza gave me a very perfect shopping experience at the time of payment

I was served by Lucy today, what a lovely, helpful young lady. Very knowledgeable and assisted me with all my needs!

I love this shop. Particularly Swansea. The staff are brilliant.

However, I bought a display tent. I was told they would contact me when it was dropped, and I could pick it up. After 2 weeks I had made 4 separate phonecalls.

My issue was that I had bought the tent in the condition it was in on 10/10. By 24/10 this could have been damaged and that didn't seem fair.

Staff always go out of their way to give you a great experience, but the communication on this occasion could have been far better.