GO Outdoors - Worcester (Express) Opiniões 

432
•
TrustScore: 5 em 5

4,9

The Shambles 7-8, WR1 2RF Worcester, England, GB

•

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Doing more walking of late, I needed both new boots and some walking trousers. I was served by Nicola who was most helpful. She was able to advise on the various options and was clearly very knowledge... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Shirley@2592 served me and was extremely helpful and friendly. I feel sorry for GO Outdoors staff having to explain the discount card to customers in their high street stores. Not so bad in the big wa... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Two of the member of staff Shirley and Danny were really helpful when I bought a pair of walking boots. Danny went out of his way to find my boots , put them aside so I could collect them the followin... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Excellent and knowledgeable service from Nicola,all done with a cherry smile.26

A empresa respondeu


Informações sobre a empresa

  1. Loja de artigos para acampamento
  2. também em
  3. Clube de escalada
  4. Loja de artigos de corrida
  5. Loja de bicicletas
  6. Loja de roupa desportiva
  7. Passeios a cavalo

Sobre GO Outdoors - Worcester (Express)

Escrito pela empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito pela empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Informações de contacto

  • The Shambles 7-8, WR1 2RF, Worcester, England, Reino Unido

4,9

Excelente

TrustScore: 5 em 5

432 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,9

Todas as opiniões

(432)

37 055 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I was served by a very helpful lady…

I was served by a very helpful lady called Shirley, she really helped me with finding the right product that I needed and help fit it as well.

24 de fevereiro de 2026
Opinião espontânea
logótipo da GO Outdoors - Worcester (Express)

Resposta da GO Outdoors - Worcester (Express)

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Great Service!

I was served by Shirley who could not have been more helpful. She was very well informed and nothing was too much trouble.

24 de fevereiro de 2026
Opinião espontânea
logótipo da GO Outdoors - Worcester (Express)

Resposta da GO Outdoors - Worcester (Express)

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Received really good

Received really good, attentive customer help with buying new dog walking boots. Thank you Sim-great experience and such friendly service. We will come again!

21 de fevereiro de 2026
Opinião espontânea
logótipo da GO Outdoors - Worcester (Express)

Resposta da GO Outdoors - Worcester (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

I went in on Thursday 19/02/26

I went in on Thursday 19/02/26. I was greeted politely at the door then left to browse without being hassled. When I needed help I asked for and received it from a sales assistant called Shirley, the same lady at the door. There was a members' sale on and she explained it all without being over effusive. She is a credit to the store.

19 de fevereiro de 2026
Opinião espontânea
logótipo da GO Outdoors - Worcester (Express)

Resposta da GO Outdoors - Worcester (Express)

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Really helpful and pleasant service…

Really helpful and pleasant service from Shirley (S2592) when I was looking at the different types of non-slip grippers for shoes. I was clueless about them, so she took time to explain the difference between them, show me how each worked, and helped find the most suitable pair. Really lovely to find staff like Shirley, will definitely visit again due to this excellent service.

8 de janeiro de 2026
Opinião espontânea
logótipo da GO Outdoors - Worcester (Express)

Resposta da GO Outdoors - Worcester (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Great service

Great service. Shirley @Worcs 2592 was extremely helpful when I was looking to buy new walking boots.

18 de fevereiro de 2026
Opinião espontânea
logótipo da GO Outdoors - Worcester (Express)

Resposta da GO Outdoors - Worcester (Express)

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Excellent and informative sales…

Excellent and informative sales assistant, Paul, who told us everything we needed to know about D of E equipment.

19 de fevereiro de 2026
Opinião espontânea
logótipo da GO Outdoors - Worcester (Express)

Resposta da GO Outdoors - Worcester (Express)

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Nicola and Daisy are very knowledgeable…

Nicola and Daisy are very knowledgeable about the products, helpful and a level of customer service which is often missing from the high street.

18 de fevereiro de 2026
Opinião espontânea
logótipo da GO Outdoors - Worcester (Express)

Resposta da GO Outdoors - Worcester (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Good knowledge and took time

Paul was really knowledgeable and really took time to explain the pros/cons/features of the backpacks we were looking at. He gave us the confidence to make a sound purchase.

11 de fevereiro de 2026
Opinião espontânea
logótipo da GO Outdoors - Worcester (Express)

Resposta da GO Outdoors - Worcester (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Good choice of hiking boots and good service

I visited to look for hiking boots. There was a good range of around 70 mens boots covering a wide price range. Lian was helpful in finding the sizes I wanted to try for a number of different styles. I spent some time trying them on, and after trying some half sizes, settled on some really good Meindl boots. Good quality products and efficient, no-nonsense service.

16 de fevereiro de 2026
Opinião espontânea
logótipo da GO Outdoors - Worcester (Express)

Resposta da GO Outdoors - Worcester (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Very helpful store assistant Shirley at…

Very helpful store assistant Shirley at Worcester store. Will definitely purchase there again.

14 de fevereiro de 2026
Opinião espontânea
logótipo da GO Outdoors - Worcester (Express)

Resposta da GO Outdoors - Worcester (Express)

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Great service and great options

Great service and great options. Lian was very helpful in finding the stuff we needed. Highly recommend.

14 de fevereiro de 2026
Opinião espontânea
logótipo da GO Outdoors - Worcester (Express)

Resposta da GO Outdoors - Worcester (Express)

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Coat shopping

We were having a look around and noticed the member prices. We asked how they worked and the lovely young lady explained clearly. We bought a coat and were served by a lovely lady called Shirley@worcs 2592, she advised us on the care and washing instructions, Shirley was very helpful and polite.

14 de fevereiro de 2026
Opinião espontânea
logótipo da GO Outdoors - Worcester (Express)

Resposta da GO Outdoors - Worcester (Express)

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Excellent selection of boots

I was looking for replacement boots for summer walking in the Alps.

The "sale" signs persuaded me to go inside the shop and have a look.

The ladies boots section of the shop was clearly labelled and the boots were informatively displayed telling me their main characteristics and current prices. I was pleased to see good quality boots by Merell, Salomon, Berghaus and other makes selling at very competitive prices.

The sales assistant, Shirley, was very pleasant, and spent a long time with me as I tried various boots on. She told me how various boots were made and how I should take care of them. She compared the materials used in the different boots and carefully checked the fit of those I tried on
She was not "pushing a sale" at all. She just knew the boots very well.

I have bought boots from Shirley before and will do so again.
I would give her a full 5 star rating.

12 de fevereiro de 2026
Opinião espontânea
logótipo da GO Outdoors - Worcester (Express)

Resposta da GO Outdoors - Worcester (Express)

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Excellent

Shirley in your Worcester branch, was absolutely excellent. Nothing was too much trouble in her efforts to find us what we needed - two pairs of walking boots and one pair of wellies. She was patient, resourceful and very knowledgeable. What a refreshing change to find such great customer service these days!

11 de fevereiro de 2026
Opinião espontânea
logótipo da GO Outdoors - Worcester (Express)

Resposta da GO Outdoors - Worcester (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Shopped here again today served by…

Shopped here again today served by Shirley@worcs/store2592
It was lovely to get someone with such good customer service skills 👏👏 thank you Shirley .

12 de fevereiro de 2026
Opinião espontânea
logótipo da GO Outdoors - Worcester (Express)

Resposta da GO Outdoors - Worcester (Express)

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Danny was very helpful and gave me good…

Danny was very helpful and gave me good advice. I’ll definitely shop there again! 😁

4 de fevereiro de 2026
Opinião espontânea
logótipo da GO Outdoors - Worcester (Express)

Resposta da GO Outdoors - Worcester (Express)

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

I visited Worcester store today.

I visited Worcester store today.
Shirley was very friendly, extremely helpful & knowledgeable about the products & helped me chose a jacket.

24 de janeiro de 2026
Opinião espontânea
logótipo da GO Outdoors - Worcester (Express)

Resposta da GO Outdoors - Worcester (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Shirley was so helpful

Shirley was so helpful, I have shopped here before and she is always helpful and happy.

23 de janeiro de 2026
Opinião espontânea
logótipo da GO Outdoors - Worcester (Express)

Resposta da GO Outdoors - Worcester (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Classificada 5 em 5 estrelas

Service Excellence In Action

As a Customer Service professional consultant with over 40 years experience it is (unfortunately) rare these days to come across two excellent service providers like Lian and Shirley in the Worcester store.
Lian was very warm and welcoming and helped me find the product I was looking for and then Shirley took over. She was very friendly, extremely helpful and informative and, despite my reticence, 'sold me' on joining the benefits scheme.
Despite working in retail for many years she retains her motivation and enthisiasm to underpin her other attributes so she is exemplary and a credit to the business.
Well done Lian and Shirley - you're achieving service excellence - effortlesly it seems. Please keep it up

16 de janeiro de 2026
Opinião espontânea
logótipo da GO Outdoors - Worcester (Express)

Resposta da GO Outdoors - Worcester (Express)

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

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