Gordon Rigg Garden, Home & Leisure Opiniões 

886
TrustScore: 4 em 5

3,9

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Leia as opiniões dos outros

Classificada 4 em 5 estrelas

Enjoyed my time at the Garden Centre & found everything lovely, until I needed to use the toilet. Unfortunately the toilets facilities are dreadful. The smell was disgusting & the 2 cubicles I tried... Ver mais

Classificada 5 em 5 estrelas

I arrive at the Rochdale branch as they were closing. I was amazed at the level of service I received as I attempted to find some cement post mix. I had personal service and despite tills being closed... Ver mais

Classificada 1 em 5 estrelas

Paid over £30 for breakfast for two. Obviously profits over quantity prevails . Mine was cold as it's mass produced , asked for a fresh hot English breakfast, got my original one back with the egg fr... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Another very enjoyable visit to Gordon Riggs Todmorden. A long drive for us from Southport but so very pleasant to arrive there. The Garden Cafe lunch,as always , was superb, all the staff are plea... Ver mais

Informações sobre a empresa

  1. Viveiro de plantas
  2. Loja de artigos para acampamento
  3. Loja de móveis
  4. Loja de churrasqueiras
  5. Loja de hardware
  6. Controlo de pragas

Sobre Gordon Rigg Garden, Home & Leisure

Informação fornecida por diversas fontes externas

Gordon Rigg Garden Centre, Todmorden, is one of the largest Garden Centres in the North West, enjoying over 60,000sq. ft. of retail space and was voted best Garden Centre in the North, 2nd best in the UK by Which? Magazine!

Gordon Rigg Garden Centre has a proud, long history, inspiring gardeners since 1945 and remains a family owned and run business offering an exceptional and diverse range of garden and home products at fantastic prices!


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

886 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,9

Todas as opiniões

(886)

13 opiniões nos últimos 12 meses

Escreva uma opinião
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Classificada 1 em 5 estrelas

Well my first gift card never arrived…

Well my first gift card never arrived and as yet the second one they sent not arrived

12 de julho de 2024
logótipo da Gordon Rigg Garden, Home & Leisure

Resposta da Gordon Rigg Garden, Home & Leisure

We were sorry to hear that the gift card you purchased from us on the 11th July did not arrive. Looking in to this for you I can see that we posted your original gift card out to you via Royal Mail 1st class within 24 hours of you placing the order. When you contacted us to say that you hadn't received the gift card we voided the original gift card sent out and sent a replacement card once again via Royal Mail 1st class post the same day. Unfortunately we have no control over the Royal Mail delivery service once we have posted an item. We hope that you have now received your voucher as we have not received any further communication from you. If you have any issues or questions, please do not hesitate to get in touch with us

Classificada 4 em 5 estrelas

LOYALTY CARD

This is a revised version of my previous review. I thought I had only been given 21 points on my loyalty card as the receipt is somewhat confusing. However Gordon Riggs have pointed out that this is not the case. I did receive 23 points. I therefore withdraw my previous review and apologise to this company.

11 de junho de 2024
Opinião espontânea
logótipo da Gordon Rigg Garden, Home & Leisure

Resposta da Gordon Rigg Garden, Home & Leisure

I have looked into this issue for you and I can confirm that you did in fact receive the 23 points which you should have received. I have sent you a screen shot of our system screen which shows this, to the email address which you registered your loyalty card with. The issue is with the way that points are displayed on the receipt. Our EPOS system calculates points in two ways, firstly, looking at the individual items, which allows us to offer double points on individual products, and secondly, looking at the total amount that a customer has spent. However, the receipt only displays the points gained based on individual items which is why it looks on the receipt like you have only received 21 points for this transaction. Now that we are aware of this issue we have contacted the developers of our EPOS system to get the total points gained per transaction added to the receipt so that it is clear to customers exactly how many points customers have gained per transaction. I would like to note that the owner of the business had absolutely nothing to do with this, it was simply an issue with the EPOS system that we have. We introduced the loyalty scheme to reward our loyal customers for their continued support by shopping with us. In no way was it our intention to alienate customers or take advantage of our truly valued customers. We certainly haven't stayed in business for nearly 80 years by ripping our customers off. We would like to thank you for bringing this issue to our attention and we are sorry for any confusion caused.

Classificada 5 em 5 estrelas

Quick fire delivery

I placed an online order in a morning at 11.15am and the delivery came by 3.15pm. I was not at home and it took my husband by surprise as he didn't know I had ordered anything! Amazing service.
Thank you.

24 de maio de 2024
Classificada 5 em 5 estrelas

Great customer service

Excellent, friendly and polite staff delivered my orders quickly and placed items in positions I asked them to make my job with the heavy items manageable. Highly recommend

2 de maio de 2024

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