Gordons Chemists Opiniões 

6505
•
TrustScore: 4 em 5

4,0

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

"Appalling customer service. Bought a Voduz straightener here for £109 which is dangerously faulty and caused physical burns to my forehead. My friend suffered the exact same injuries from this model.... Ver mais

Classificada 5 em 5 estrelas

How do i start.... Today i had to ring Gordons Chemist Head Office as we had sent a parcel to them in error worth £700.00. Peter who i spoke to went above & beyond for us He traced our parcel & c... Ver mais

Classificada 5 em 5 estrelas

I was looking for a Joop fragrance and a search found this company selling it at half the price of Amazon. I hadn't heard of them before and was a little reluctant, but saw they had good Trustpilo... Ver mais

Informações sobre a empresa

  1. Perfumaria
  2. também em
  3. Loja de cosméticos
  4. Loja de produtos de higiene
  5. Loja de produtos para cabelo

Escrito pela empresa

Gordons Chemists are Northern Ireland's leading independent pharmacy chain. We serve thousands of patients and customers every day on the high street, from more than 60 pharmacies across Northern Ireland and Scotland. We hope that you're satisfied with the service that you've received from us. If something wasn't right, we'd like you to tell us about it, because that will allow us to rectify it - both for you, and for the customer who'll place an order with us tomorrow. And if we did something well, we'd be delighted to hear about that too. Not to give ourselves a pat on the back, but to make sure that we can keep on doing what we do well. Thanks for your time.


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

7 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 83% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,0

Todas as opiniões

(6505)

18 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Free products are deliberately not delivered

Very bad online shop, they offer free products for ordering, these are then also included in the order confirmation. However, the free products are simply left out upon delivery. The free product is simply crossed out by hand on the delivery note

31 de julho de 2024
Opinião espontânea
logótipo da Gordons Chemists

Resposta da Gordons Chemists

Many thanks for taking the time to leave this feedback.

Please note that your order was not eligible to receive this free gift. This gift was available only with the purchase of certain items, which you did not purchase. This was stated clearly on our website, and we apologise if you've missed this information, and for any disappointment caused.

Best wishes, and many thanks for your custom.

Classificada 5 em 5 estrelas

Great service!

I was trying to order the same product from ebay but they said they are not delivering to Northern Ireland like this is the other side of the world😤I found Gordons Chemist. Delivery was very fast and great product! Will definitely use it again😊

18 de julho de 2024
Classificada 5 em 5 estrelas

5* Service

Competative price with prompt delivery.. Very Happy and would highly recommend.. 5* service.. Thank you Gordons

18 de maio de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

I bought an electric razer from Gordons…

I bought an electric razer from Gordons in December 2023. I opened the box and did not like it/ Immediately packaged it again and sent it back for a refund £40. A little time later I received a terse reply from Gordons saying that the object in question was damaged and refused a refund. There razor in question was returned in its original packing

14 de dezembro de 2023
Opinião espontânea
logótipo da Gordons Chemists

Resposta da Gordons Chemists

Dear Richard,

Many thanks for getting in touch, and for taking the time to leave us this feedback.

As per the email our Customer Services team sent you at the time, please note that we would be delighted for you to return this item to us, provided it is unopened and unused, with all packaging and relevant hygienic seals fully intact.

For reasons of hygiene, we are unable to accept a returned item if it has been opened or used.

Best wishes, and many thanks again for taking the time to provide us with this feedback. Please don't hesitate to reach out to our Customer Services team at: info@gordonsdirect.com if we can be of any further assistance.

Gordons Direct

Classificada 1 em 5 estrelas

Profit before Care !

I have used Gordons Chemist in Stranraer to process my prescriptions for as long as I can remember. Recently due to having arthritic pain in my hands I was prescribed Diclofenac Diethylammonium Gel 1.6% as I can’t stomach the anti inflammatory tablets normally prescribed, having previously had cancer & having chemotherapy I suffer with acid reflux and can’t be given a higher dosage as it can disguise symptoms of cancer. I was always given the brand Voltarol which worked well and did not cause irritation. The last 3 prescriptions they processed for me included a generic form of the cream which broke my skin and I had to discontinue use. I explained this several times to both counter staff & a pharmacist but they refused to give me Voltarol . I have no objection to the generic brands of drugs , but if they disagree with a person surely this should be considered when issuing items. It would appear to me that profit comes before health with this pharmacy as Boots are more than happy to give me Voltarol as I spoke to the pharmacist in there, explained my symptoms when using the cheap version Gordons were giving me & I received it no problem from them. 10/10 to Boots Chemist 🌟
Received a reply from the above over 5 days ago requesting my telephone number so they could chat to me about my issue, still waiting on that call, perhaps it was just an automated response and they’re not actually interested ?

5 de março de 2024
Opinião espontânea
logótipo da Gordons Chemists

Resposta da Gordons Chemists

Dear Miss Gibb

Many thanks for taking the time to provide us with this feedback. We're deeply sorry to learn that you weren't satisfied with a visit to our pharmacy, and we're keen to learn more about this.

I'd be most grateful if you could provide us with a contact telephone number, at which someone from our Senior Management team could reach you.

Please send this via email to: info@gordonsdirect.com

We look forward to speaking to you, and resolving this for you.

Best wishes,
Peter | Gordons Chemists

Classificada 5 em 5 estrelas

How do i start....

How do i start....
Today i had to ring Gordons Chemist Head Office as we had sent a parcel to them in error worth £700.00.
Peter who i spoke to went above & beyond for us
He traced our parcel & confirmed they had got it & organised a re-delivery to the correct address.
We have never encountered such professional help from any type of Company before. He/they were just amazing 100%.
Thank you Gordons Chemist

5 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Great aftersales Treatmeant

I have never dealt with a company as helpfull as Gordons and so professional in everything they did for me over the past 7 days.
I thought this kind of after sales treatment was a thing of the past.
A credit to be proud of such great personel service.
Keep it up i will look to deal with you in the future.
Regards.
Richard

1 de fevereiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Easy ordering process.

I had searched on line for Garnier deodorant and found them on the Gordon Chemistweb sight at a very reasonable price.
It was an easy process to order them and I was very pleased with my purchase.

5 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Trustpilot has asked me........

......for a review. It doesn't tell me what for, and I can't remember, but I received it very quickly, and everything has been fine, so five stars for quick and efficient.

1 de fevereiro de 2024
Opinião espontânea

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