GOTO Group Opiniões 

2404
•
TrustScore: 5 em 5

4,8

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Classificada 5 em 5 estrelas

They've been incredibly helpful in taking me from the initial stages of engaging with solicitors and through to conveyancing. They made it very simple and did all the leg work for me. Would definitely... Ver mais

Classificada 5 em 5 estrelas

Had a dealing with these guys for getting a house i’m purchasing to be surveyed. Joe & Harry on the phone are great guys, no unnecessary up selling, straight to the point with a great recommendation.... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Rebecca Smith was brilliant at explaining the different types of surveys available. She clearly talked me through what was included at each level, what would be covered in the report, the level of det... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We had RICS level 3 Building completed; turnaround time was very fast I think less than 3 days. Later on had a call with our surveyor - Robert Mons, who was very helpful in explaining any questions we... Ver mais

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Escrito pela empresa

GOTO Group provide an end-to-end home moving solution, consisting of nine property services. Our innovative platform, includes the following products: Mortgages, Removals, Surveys, Conveyancing, Home Insurance, EPC, Floorplan, Online Auctions and our unique Committed Buyer product. Providing choice to consumers, adding value to agents.


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4,8

Excelente

TrustScore: 5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

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Respondeu a 100% das suas opiniões negativas

Geralmente responde em 48 horas

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4,8

Todas as opiniões

(2404)

629 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Sophia dealt with my matter extremely…

Sophia dealt with my matter extremely well. She was clear, concise but was incredibly friendly and helpful throughout the matter and made very light work of the process. Would highly recommend using her to anyone acquiring a survey report for their property.

4 de setembro de 2026
Opinião espontânea
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Resposta da GOTO Group

Thank you so much for your review, we do appreciate it and are pleased to hear that Sophia was able to help. Thanks for choosing the GOTO Group.

Classificada 1 em 5 estrelas

Payment stolen and yet to refund

I booked a survey with them and paid right away, they then emailed me saying they got the fees wrong and it was actually more than double what i had already paid them. I immediately asked why and they couldn't tell me. I then asked for a refund so i could book elsewhere and they took 3 days to get back to me and ask for my details to process the refund immediately, to which i responded promptly and I didn't receive my refund as promised. I am currently still chasing them for my money.

1 de setembro de 2026
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Resposta da GOTO Group

Dear Mrs DAlessandro we are disappointed to read your review and would firstly confirm that your account was refunded as soon as your bank details were received so we do refute your statement that we 'stole' your payment.
You placed an order for a survey for which payment was legitimately taken.
Regrettably it was then necessary to revise the original quote due to the location of the property in Scotland, and our team called to explain and advise of the reason for the additional cost.
You subsequently advised that you wished to cancel the order and this was processed as per your request. The refund was provided within 2 working days of your cancellation.
We are sorry for any distress caused and wish you well with the property purchase.

Classificada 1 em 5 estrelas

Very pushy trying to sell something you…

Very pushy trying to sell something you don’t have to have and didn’t mention that it wasn’t necessary. Didn’t like that at all and put a complaint in straight away still awaiting refund.

3 de setembro de 2026
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Resposta da GOTO Group

We are disappointed that you feel that we have sold you a survey that you didn’t need. We have reviewed our calls with you and can see that we discussed ordering a survey for the property you are intending to buy. Our team discussed all options with you before you confirmed that a Level 2 report would be suitable. You then called to advise that following further discussion with your mortgage adviser the survey was no longer needed. We immediately cancelled the order. At that time the payment was cancelled and the pending transaction will not be debited to your account. We do hope that this now resolves this for you but please do call our team if we can be of any further assistance.

Classificada 5 em 5 estrelas

Just had a pleasant call with Joe

Just had a pleasant call with Joe, who helped me with booking my level 2 Survey. Very helpful and efficient - made all the difference.

3 de setembro de 2026
Opinião espontânea
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Resposta da GOTO Group

Thank for your review and we are so pleased that Joe could assist. Thanks for choosing the GOTO Group.

Classificada 5 em 5 estrelas

Quick and efficient service.

My adviser (Harry), dealt with my enquiry quickly and efficiently. Great service.

2 de setembro de 2026
Opinião espontânea
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Resposta da GOTO Group

Great to hear that Harry was able to help. Thanks for choosing the GOTO Group.

Classificada 5 em 5 estrelas

Sophia was extremely helpful and…

Sophia was extremely helpful and efficient and when I had an issue with an online form, she immediately gave me a different solution.

2 de setembro de 2026
Opinião espontânea
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Resposta da GOTO Group

We are so pleased that we could help. Thanks for choosing the GOTO Group.

Classificada 5 em 5 estrelas

James was fantastic

James was fantastic, made me feel informed and reassured in the options I had available. He was polite, friendly and we have just booked our survey! Thank you James!

2 de setembro de 2026
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Resposta da GOTO Group

What a lovely review, thank you for letting us know and thank you for choosing the GOTO Group.

Classificada 5 em 5 estrelas

Excellent for arranging survey of new property

I worked with Sophia to arrange a level 3 survey of a property I am hoping to purchase - she made everything clear and easy to understand and had everything sorted within an hour of me calling her, for much cheaper than I was expecting! Highly recommend this firm.

2 de setembro de 2026
Opinião espontânea
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Resposta da GOTO Group

Thank you so much for your recommendation, we are pleased to hear that everything was so easy for you. Thanks for choosing the GOTO Group.

Classificada 5 em 5 estrelas

Recommend

Sophia helped me immensely - she was friendly, knowledgeable and responded promptly.

1 de setembro de 2026
Opinião espontânea
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Resposta da GOTO Group

We are so pleased to hear this and its great that we could help you. Thanks for choosing the GOTO Group.

Classificada 5 em 5 estrelas

Nicole has been so helpful from the…

Nicole has been so helpful from the beginning. She sent over our quote and then organised the process as soon as I said we were happy go ahead. She is so lovely, extremely efficient and very helpful.

31 de agosto de 2026
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Resposta da GOTO Group

What a lovely review, thank you so much, it is appreciated. Thank you for choosing the GOTO Group.

Classificada 5 em 5 estrelas

Very polite and informative

Spoke to Harry Catlin he was very polite and he explained the whole process he was very informative thank you.

30 de agosto de 2026
Opinião espontânea
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Resposta da GOTO Group

Thank you for your lovely review, we do appreciate it. Thank you for choosing the GOTO Group.

Classificada 5 em 5 estrelas

Cameron was very helpful in helping me…

Cameron was very helpful in helping me select the survey required. I also needed the survey done as soon as possible and he assured me it would be dealt with quickly.

27 de agosto de 2026
Opinião espontânea
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Resposta da GOTO Group

Thanks for your review and we are pleased that Cameron was so helpful. Thanks for choosing the GOTO Group.

Classificada 5 em 5 estrelas

The GOTO group made it very easy and…

The GOTO group made it very easy and straightforward to sort out a survey on a property I am buying . Great communication and great service by the home move consultant Joe ,explained everything in detail and made the experience very easy

26 de agosto de 2026
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Resposta da GOTO Group

Another great review for our Joe! We are so pleased he did such a great job and thanks for letting us know. Thank you for choosing the GOTO Group.

Classificada 5 em 5 estrelas

Excellent service from start to finish

Excellent service from start to finish. Joe Davies, my advisor, was clear, helpful, and took the time to explain everything in a way that was easy to understand. Communication was great throughout the survey process, and all questions were answered thoroughly. Highly recommended.

26 de agosto de 2026
Opinião espontânea
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Resposta da GOTO Group

Thank you for your great review we are so pleased Joe could help you. Thanks for choosing the GOTO group.

Classificada 5 em 5 estrelas

First time buyers with limited knowledge

We are first time buyers and were put in touch with Lewis Hall. He was so lovely and very patient and knowledgeable in what we would require. He was available for any further questions we had and just overall made the whole process so easy. Would 100% recommend and use their services again.

3 de julho de 2026
Opinião espontânea
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Resposta da GOTO Group

We are so pleased to hear what a great job Lewis did for you, thanks for letting us know and thanks for choosing the GOTO Group.

Classificada 5 em 5 estrelas

Very professional

Very professional, prompt and friendly service, reasonably priced and much appreciated

24 de agosto de 2026
Opinião espontânea
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Resposta da GOTO Group

We are so pleased to hear that we did a great job for you. Thanks for choosing the GOTO Group.

Classificada 5 em 5 estrelas

Excellent customer service

Excellent customer service. Knowledge about products. Very polite efficient service.

Joe was a pleasure to speak with. Would definitely recommend this service.

24 de agosto de 2026
Opinião espontânea
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Resposta da GOTO Group

This is so nice to hear, thanks for letting us know what a great job Joe did for you. Thanks for choosing the GOTO Group.

Classificada 5 em 5 estrelas

Quick turnaround

We dealt with Sophia, she was brilliant, have us all the information we needed and got our survey booked in to take place within a few days.

11 de agosto de 2026
Opinião espontânea
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Resposta da GOTO Group

Thank you so much for your review, we do appreciate it and thanks for choosing the GOTO Group.

Classificada 5 em 5 estrelas

Great service throughout

Great service throughout, Lewis Hall was exceptional and on hand whenever we needed him, I was most impressed with how he checked up on us as everything was going on, definitely made the process feel much smoother.

20 de agosto de 2026
Opinião espontânea
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Resposta da GOTO Group

This is so nice to hear, thanks for letting us know and thanks for choosing the GOTO Group.

Classificada 5 em 5 estrelas

Thanks Joe

Thanks Joe, quick and easy to organise. I definitely recommend using these guys for your surveys.

20 de agosto de 2026
Opinião espontânea
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Resposta da GOTO Group

Thanks Julien - we do appreciate your review and thanks for choosing the GOTO Group.

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