GOTO Group Opiniões 

2413
•
TrustScore: 5 em 5

4,8

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Classificada 5 em 5 estrelas

I had a great experience with them so far. They've provided quotes for the conveyancing on re-mortgage and the new purchase, plus the building surveys. They've been very responding in sorting out any... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

They've been incredibly helpful in taking me from the initial stages of engaging with solicitors and through to conveyancing. They made it very simple and did all the leg work for me. Would definitely... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Lewis has been a breathe of fresh air in our house buying service and helping us find a solicitor, he was very knowledgeable and assisted with no hassle or fuss. I would recommend him to everyone and... Ver mais

Classificada 5 em 5 estrelas

Rebecca who I spoke to on the phone was wonderful, helped organise the survey for buying our first home which gave us great peace of mind. She was very polite and talked me through the whole process.... Ver mais

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Escrito pela empresa

GOTO Group provide an end-to-end home moving solution, consisting of nine property services. Our innovative platform, includes the following products: Mortgages, Removals, Surveys, Conveyancing, Home Insurance, EPC, Floorplan, Online Auctions and our unique Committed Buyer product. Providing choice to consumers, adding value to agents.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

2 mil opiniões

5 estrelas
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3 estrelas
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1 estrela

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4,8

Todas as opiniões

(2413)

639 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

I’m a first time buyer and used GOTO…

I’m a first time buyer and used GOTO Group for my Level 3 Survey. Chris Regan was very helpful and understanding of my situation. His report was sent over quickly despite being very thorough and picked up on many things I hadn’t considered when viewing the property. He even took the time to talk me through some parts which I had struggled comprehending. Couldn’t recommend him enough and will definitely use him and GOTO in the future.

6 de julho de 2026
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Resposta da GOTO Group

It really is great to hear that talking to our surveyors makes all the difference to our customers, particularly first time buyers when it can all feel a bit daunting, thank you for choosing the GOTO Group.

Classificada 5 em 5 estrelas

Outstanding service Chris Regan!

We recently used Chris Regan from GOTO, for a level 2 survey on a property. I honestly couldn’t recommend him highly enough.

From the very beginning, everything was handled professionally and efficiently. Chris kept us informed throughout the process, completed the survey promptly, and provided a thorough, easy to understand report. It really gave us confidence in our purchase

Outstanding service, his professionalism, attention to detail and friendly approach made the experience stress free. Everything was spot on and had no issues at all.

If you’re looking for a top quality surveyor, who’s knowledgeable, professional and genuinely cares about providing a great service, then look no further thanks for your service !

29 de junho de 2026
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Resposta da GOTO Group

This is so great to hear, thanks for letting us know how helpful Chris was and thank you for choosing the GOTO Group.

Classificada 5 em 5 estrelas

Ryan was amazing

Ryan was amazing, matched my quote, quite responses. Highly recommend

7 de julho de 2026
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Resposta da GOTO Group

So pleased Ryan could help you. Thank you for choosing the GOTO Group.

Classificada 5 em 5 estrelas

Quick and easy booking process

Quick and easy booking process. Cameron was very helpful, responsive and professional. Would definitely recommend based on my experience so far.

6 de julho de 2026
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Resposta da GOTO Group

Its great to hear that Cameron was so helpful, thank you for choosing the GOTO Group.

Classificada 5 em 5 estrelas

Harry was very helpful

Harry was very helpful, answered all questions and sent information over straight away!

7 de julho de 2026
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Resposta da GOTO Group

Well done to Harry for such a great review, thanks for letting us know and thank you for choosing the GOTO Group.

Classificada 5 em 5 estrelas

Great experience

Great experience. 5 star service

7 de julho de 2026
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Resposta da GOTO Group

We do love 5 stars! Thanks for your review and thank you for choosing the GOTO Group.

Classificada 5 em 5 estrelas

Harry Catlin was super helpful in…

Harry Catlin was super helpful in booking my survey in asap! Really quick and easy. I thought it would take ages and would be complicated but very easy and all done over the phone. Email confirmation received straight away. No hassle! Thank you!

7 de julho de 2026
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Resposta da GOTO Group

Thanks for your kind review, great to hear Harry did a good job for you! and thank you for choosing the GOTO Group.

Classificada 2 em 5 estrelas

Very pushy…

Very pushy on a level 3 survey despite only wanting to order a level 2. When the surveyor came to the property they couldn't understand why we had a level 3 and said the level 2 would have been absolutely fine. The survey itself was thorough and easy to read, however not happy that I felt pressured into something I didnt want and the property didn't require.

10 de junho de 2026
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Resposta da GOTO Group

Thank you for your review, we are sorry that you felt that you had been advised inappropriately. We have reviewed the instructions and it remains our professional opinion that the Level 3 survey was the most suitable due to the nature of the property being inspected. We are pleased to hear that the survey provided was thorough and thank you for choosing the GOTO group.

Classificada 5 em 5 estrelas

Excellent service from Libby De Gelas – knowledgeable, professional and reassuring

I spoke with Libby De Gelas today regarding a Level 3 Building Survey (Structural Survey) that I have booked through GoTo, and I just wanted to say how impressed I was with the service she provided.

From the outset, Libby took the time to explain exactly what the survey would cover, why a Level 3 survey was the right choice for a property of this age and type, and what we could realistically expect from the report. As first-time buyers of an older farmhouse requiring refurbishment, it was extremely reassuring to have somebody explain the process so clearly and patiently.

She also took detailed notes about the particular areas of the property that I wanted the surveyor to pay close attention to, ensuring these were passed on as part of the survey brief. Nothing felt rushed, and every question I asked was answered thoroughly and professionally.

Another pleasant surprise was the price. Based on the research I'd carried out beforehand, I had been expecting a Level 3 survey on a property of this size to cost somewhere between £1,200 and £1,600. GoTo's quotation came in at £1,160, which I thought represented excellent value for money.

Overall, the service has been first class from start to finish. The survey has now been booked, and GoTo are handling all the arrangements directly with the estate agent, making the process very straightforward.

A huge thank you to Libby for her professionalism, knowledge and friendly manner. She is a real credit to GoTo, and based on my experience so far, I wouldn't hesitate to recommend both her and the company to anyone looking for a comprehensive building survey.

3 de julho de 2026
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Resposta da GOTO Group

What a fantastic review, thank you so much, we do know how stressful it can all feel, especially as a first time buyer. The farmhouse sounds great and we hope you are very happy with it. Thanks for choosing the GOTO Group.

Classificada 5 em 5 estrelas

GOTO Surveys

I had GOTO Surveys recommended by Purplebricks and I found their service to be quick and efficient. George Brown, their representative, was very helpful and quick to respond to my enquiries and questions. A good service to use.

3 de julho de 2026
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Resposta da GOTO Group

We are delighted to hear that George did a great job. Thanks for choosing the GOTO group.

Classificada 5 em 5 estrelas

Very helpful and professional staff

Cameron has been very helpful in keeping us well informed throughout the whole process and promptly answered any questions that we might have. he is a credit to this organisation! Thanks Cameron

3 de julho de 2026
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Resposta da GOTO Group

How lovely to hear, thanks for letting us know how great Cameron was. Thanks for choosing the GOTO Group.

Classificada 5 em 5 estrelas

Thank you Claudette

Thank you so much to Claudette Joseph who provided valuable support and helpful insights during quite a difficult time with another solicitor.

She was so patient and kept the purchase moving with timely updates and great advice. ⭐️⭐️⭐️⭐️⭐️

3 de julho de 2026
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Resposta da GOTO Group

We are so pleased to hear that Claudette did such a great 5* job for you, we hope you will be very happy with your purchase! Thanks for choosing the GOTO Group.

Classificada 5 em 5 estrelas

Booked a survey. Great company to use.

Mortgage broker forwarded me to GOTO for a building survey. I was given a comprehensive summary of the levels of survey offered, and what these surveys would cover, allowing me to choose the most sensible option for the building in question. Incredibly helpful! The process from survey level breakdown to payment only took a few minutes. Very easy, hassle free, informative, and surprisingly affordable. Massive thank you to GOTO's Sophia Jennings! I can definitely recommend GOTO's services, and would happily use them again in the future.

2 de julho de 2026
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Resposta da GOTO Group

Thank you so much for your kind review - its great to hear how well the team looked after you. Thank you for choosing the GOTO Group.

Classificada 5 em 5 estrelas

Lucy and Harry were super helpful

Lucy and Harry were super helpful and got things through for me quickly! They’re also great at chasing and making sure things are moving along

1 de julho de 2026
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Resposta da GOTO Group

Thank you for your lovely review, we do appreciate it. Thanks for choosing the GOTO Group.

Classificada 5 em 5 estrelas

Harry Catlin - LEGEND

Harry Catlin was incredibly helpful in booking me a survey for mine and my partners new property. He was understanding and patient while I was waiting for a valuation to be booked, and managed to get things rolling very swiftly after. Would recommend highly :)

18 de junho de 2026
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Resposta da GOTO Group

Oh goodness now we have to live with him thinking he's a legend! Thank you so much we really do appreciate it. Thanks for choosing the GOTO Group.

Classificada 5 em 5 estrelas

Ryan was very helpful in deciding which…

Ryan was very helpful in deciding which survey and booking. Fast responses to messages. Well priced service.

1 de julho de 2026
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Resposta da GOTO Group

A great review, thank you for your time. Thanks for choosing the GOTO Group.

Classificada 5 em 5 estrelas

Claudette Went Above and Beyond


The team was professional and courteous throughout the process.
They communicated clearly and kept me informed at every stage.
They were patient when the purchase took longer than expected.
They provided reassurance and support whenever I had questions.
They demonstrated genuine commitment to helping me complete the purchase successfully.
They made what could have been a stressful experience much easier to manage.

I would especially like to thank Claudette, who supported me on this journey to completion. Her patience, professionalism, and consistent communication made all the difference. She portrayed:
Excellent customer service.
Prompt and clear communication.
Patience and understanding when unexpected delays occurred.
Professionalism and integrity.
Supporting me during the process through to completion.
Treating me with respect and making me feel valued.

30 de junho de 2026
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Resposta da GOTO Group

What a wonderful review, we are over the moon, thank you so much for taking the time and we really do appreciate it. Thank you for choosing the GOTO group.

Classificada 5 em 5 estrelas

Excellent service & company

Rob Crowe provided a highly detailed and comprehensive survey.
He also was available to answer all our questions and provided further information.
He went over and above our expectations.
Highly recommend

29 de junho de 2026
Opinião espontânea
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Resposta da GOTO Group

We are so grateful for your review and its lovely to hear that Rob did a great job for you. Thanks for choosing the GOTO group.

Classificada 5 em 5 estrelas

Sophia was absolutely brilliant

Sophia was absolutely brilliant! She replied so quickly every time I had a question and was a massive help! Would definitely recommend to anyone looking for a company to use.

30 de junho de 2026
Opinião espontânea
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Resposta da GOTO Group

You are very kind, thanks for your recommendation and for choosing the GOTO Group.

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