Greenfingers Opiniões 

2312
•
TrustScore: 2.5 em 5

2,6

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

DO NOT waste your money, time and energy on trying to erect this piece of sh*t. There are over 1000 pieces and they give you six pages of unreadable picture instructions. The roof panels have flown ou... Ver mais

Classificada 3 em 5 estrelas

Went here today for a look round, lots of nice and unusual planters which I will probably come back and buy. Ordered a sausage, bacon and egg bap. Quite pricey considering the sausage was brown on... Ver mais

Classificada 5 em 5 estrelas

Ordered 4packs of Everedge Lawn edging on friday afternoon,email from Greenfingers same evening to say items dispatched. Given Yodel tracking number, informed it would be delivered on monday betwe... Ver mais

Classificada 2 em 5 estrelas

Ordered a kelkay water feature from them, no contact from them, couriers rang us and advised delivery. Checked the water feature the day after it arrived and my husband powered it up to confirm the pu... Ver mais

Informações sobre a empresa

  1. Centro de jardinagem

Informação fornecida por diversas fontes externas

Garden Furniture, Garden Plants, Gardening Equipment and Tools, Garden Decor, Water Feature ... with FREE DELIVERY on most UK orders from the UK's Leading online garden centre an dgarden furnituyre store


Informações de contacto

2,6

Mau

TrustScore: 2.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,6

Todas as opiniões

(2312)

3 opiniões nos últimos 12 meses

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Classificada 2 em 5 estrelas

Ordered a kelkay water feature from…

Ordered a kelkay water feature from them, no contact from them, couriers rang us and advised delivery. Checked the water feature the day after it arrived and my husband powered it up to confirm the pump and lights were working in case anything need to be returned. One light failed, tried numerous calls/website feedback forms and no response. Ended up going around in circles for a a bit after going direct to Kelkay and still waiting for a replacement light to be delivered nearly a month after arrival.

20 de julho de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

The service I received was abysmal

The service I received was abysmal. Having ordered and paid for a rounded table and bench on 3/6, for delivery 17/6, I was informed that a delay meant delivery would not occur until 16/7. This date came and went and despite emails I received no update until 20/7, when it was stated as delivered? However, later that day it eventually arrived, but straight not rounded, minus instructions and some screws.
Avoid this company at all costs!

20 de julho de 2020
Opinião espontânea
logótipo da Greenfingers

Resposta da Greenfingers

I am sorry to hear of the issues you have had in regard to the delivery of your table. On checking the order I understand the supplier have today sent instructions and fixings with Royal Mail. Regards Nicola

Classificada 5 em 5 estrelas

Recycled 15cm lawn edging absolutely…

Recycled 15cm lawn edging absolutely brilliant !!
the money I have wasted on log edging over the years.
I checked via email if it was okay to use a strimmer up to the edging (yes you can) thank you for speedy reply.
It was nice to have an option of a discount for multiple packs.
Goods arrived promptly, so easy to fit, and any cutting was with a saw. so easy.
Looks fantastic, so many admirers. very satisfied customer.

16 de julho de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Looks very Good in Position

I had 4 curved borders to do each about ten meters long,I started the first border with the edging straight out of the box in its rolled up condition. But it was quite difficult to control to go round the curves on the border probably due to the stresses of being rolled up for some time. The other problem was the pins do not go through the holes in the in the triangles, I tried the first one and had difficulty hammering it in on the second one I bent the pin trying to get it in. In the end I measured the pin, on the ground holding bit, and a 4mm drill bit was just right and allowed the pin through so i drilled out all the triangle holes with the 4 mm drill. This enabled me to push a pin in part way just to hold the triangles to make sure i got the curves right before I hammered or pushed the pins fully home. If I needed to remove or reposition a pin it was also easy to remove. For the second border in addition to drilling out all the holes to 4mm I also unrolled the edging and laid it out flat on the lawn with a weight at each end and left it out for a day and night. The edging was then very easy to control and and follow any curves. The brown edging looks brilliant in position and borders 3 and 4 willnow be a doddle. My recommendation to smart edge, to improve what is a very good product is to make the holes 4mm and suggest in the instructions to unroll the edging and lay it flat for a period of time before using.
Robert Clarke

15 de julho de 2020
Opinião espontânea
Classificada 4 em 5 estrelas

Arch issues, but no problems with refund.

Ordered an arch which had bits missing but these were sent on quickly by greenfingers when I contacted them. When we built the arch it was clear that one of the side panels was warped as we struggled to put it together straight. There was no issue with asking for, and receiving, a refund for this item from greenfingers, who were most apologetic.

14 de julho de 2020
Opinião espontânea
Classificada 3 em 5 estrelas

Undelivered order

The company cancelled my order after no delivery by mutual consent. If the company had updated me and not waited till I enquired about my order after 2 weeks and then after 4 weeks I would have been happier

14 de julho de 2020
Opinião espontânea
logótipo da Greenfingers

Resposta da Greenfingers

Our website is temporarily closed while we undertake a warehouse move and IT systems upgrade and this is explained when you log on? I am sorry that you have had no response to your email chasing delivery and this has been addressed with the Advisor who initially emailed the supplier. The supplier have regrettably informed me that they have no stock. I have cancelled the datacash transaction as no monies had been taken. Please accept my apologies for the inconvenience. Regards Nicola

Classificada 5 em 5 estrelas

Recycled rubber lawn edging

Attracted to this product because of its eco friendly qualities. Easy to order online from Greenfingers and prompt delivery. Easy to fit. The 'pins' going into the ground, together with the natural weight of the edging pieces, produce a firm border. The edging pieces can be shortened with a standard woodsaw if necessary for the fit. Recommended.

14 de julho de 2020
Opinião espontânea
Classificada 1 em 5 estrelas

Not great

Ordered a base and a playhouse, base arrived and I received details on how to book the playhouse delivery which was coming directly from the manufacturer. Contacted the manufacturer to find out the playhouse was out of stock with no date. I contacted greenfingers who advised there was no option but a refund. I replied to complain that they should have checked stock before sending the base as we had now put the base in place so could not return it. I got an email from PayPal to say I had been refunded for the playhouse. But no reply to my complaint which I felt was rude. I left a review on the base to say all of this then got an email saying thanks for my positive feedback, can I leave a review on trustpilot.......

11 de julho de 2020
Opinião espontânea
logótipo da Greenfingers

Resposta da Greenfingers

Thank you for the order number and my apologies for the disappointment and inconvenience. On checking I can see that the order was placed on 19th May and that you sent an email on 1st June chasing delivery. We replied on 4th June to apologise and advise that regrettably the supplier’s stock report provided us with inaccurate information which meant that the website was showing items to be in stock when in actual fact they were out of stock. The system therefore allowed your order to be placed. We duly contacted the supplier who advised they had no stock and no alternative but to cancel. Your refund was then completed. I am sorry that you did not receive a responsel to your complaint and certainly understand that to then receive an email thanking you for your positive feedback would wish you to leave a review here. I am sure you are aware that this has been a difficult time with companies receiving a significantly higher volume of orders than normal and whilst this does not change the experience you have had I do apologise again for the frustration and disappointment. Regards Nicola

Classificada 5 em 5 estrelas

Just what I needed

Discovered Greenfingers whilst searching the internet for a suitable protective cage for my brassicas. I found exactly what I needed, it was dispatched very quickly and is now doing the job of protecting my plants.

4 de julho de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Great company

Great company and a pleasure to buy from.
Quality products and reasonable prices.
Would not hesitate to recommend them and I would certainly buy from them again.

3 de julho de 2020
Opinião espontânea
Classificada 5 em 5 estrelas

Best Gazebo on the market..

Very easy to order, followed up with delivery details of courier being a 2 man order, “A very large box” they carried it and placed it were I wanted it,,
The gazebo is very well engineered and quite easy to assemble and extremely attractive,
Instructions are quite comprehensive and easy to follow..the family love it.
And in the middle of COVID-19 they deserve a medal 🏅

3 de julho de 2020
Opinião espontânea

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