POOR CUSTOMER SERVICE, ESPECIALLY AT MANAGEMENT LEVEL
On 9/16/26, I received a voicemail from Cindy, an employee at a branch of Green State Credit Union. She said she appreciated the positive review I just left about Ryan, an employee at the Naperville branch, which I had recently visited, AND that she would like to know more about my other comments, which mentioned past negative experiences at the Plainfield branch AND at Corporate level. Although I returned her call the very same day, I was unable to reach her, but I did leave a voicemail asking her to call me back. It has now been 11 days and I STILL have yet to hear back from her!!! I'm guessing this is due to her speaking with someone at management level (Ross, Aaron, Amy) regarding the MANY issues I've experienced with their financial institution, regarding HORRIBLE customer service, which they chose to do absolutely nothing about!!! My question is WHY she bothered to call me if she wasn't truly interested in learning more about what happened in the past?!?! (I DID NOT CALL HER!!!) At the time of the issue, it could have been resolved very quickly and easily at my local branch in Plainfield, had the manager, Ross, done what a manager SHOULD have done and called me back, but he chose NOT to do so!!! As if that were not shocking enough, managers higher up supported his lack of customer service, lack of accountability and poor management skills!!! After being a member for MANY years, now is when I would use this credit union more, as it is just down the street from me, where the other one to which I belong, is 30 - 40 minutes away and I never go over there because I'm no longer teaching near there. However, after my negative experiences, including NO interest in making the situation right, I would NEVER recommend this financial institution to anyone!!!