Groupnexus Opiniões 

Absolute joke of a company. I was a legitimate gym user and they see fit to fine me. Nothing but money grabbers.

Guess i'll walk in future.

Absolutely awful, quick enough to issue tickets but wont answer calls , only way to contact them is via web, discusting, someone needs to stop them operating, i paid for my parking proved it and still had to appeal, if the outcome isn't squashed ill see them in court, I will be reporting them to the ombudsman too or whoever I need to......

My husband was in his final weeks of life and had a blue badge disability permit. It has been very stressful trying to speak to someone a real person. At Didcot Orchard Centre the disability marked spaces were all occupied, one with no badge on display so it was a basic parking space. If the company read this it is a charge (2 digits removed) 03859261 **0008 Atkins
I do not want a debt agency involved the electronic appeal was beyond us. The company need a phone for basic issues like this which prejudice weak, disabled, non computer literate. You employ a human. Check cars.
Also fourteen days when the postal service is slow does not give time to get the initial letter let-alone reply. A parking ticket on the car is efficient. This system is not.
Date 29th May and his date of death in June.

The car park payment machine wasn’t working, I contacted Nexus at the time by phone and email, they replied 10 days later with a penalty charge. I appealed, which they said could take them 28 days to respond. This is exactly the time in which you have to apply to POPLA to contest the penalty notice. Nexus never addressed the nature of my appeal and instructed a Bailiffs Debt Collection Agency to take court proceedings out against me. Appalling at best, intentionally fraudulent.

Popped into a Nexus car park for 10 mins, got a ticket that said I was there for 5 hours. Despite sending in cctv footage of my car at home they refused my appeal. Appealed to POPLA who threw it out. Always appeal to POPLA...

I used there online help request to prevent a charge, there system wasn't clear. It was within a good time line and they still charged me and left my request for support open and no one contacted me, still haven't today, they don't care atall. Awful service

Groupnexus They are just there to make money ripping off hard working NHS Staff and hospital visitors. Poor signs or no signs, changing parking zones at will. making money on NHS Staff and patients and patient visitors. Their ethics are poor the company runs without accountability or governance the company should be shut down. Hospitals should never charge for parking it is Totally Immoral. Lacking in empathy. The NHS should feel ashamed of them selves for Charging patient and visitors very high parking charges and for forcing Staff to pay for parking permits, to go to work for what is already a very poorly paid profession. On top of which Staff are paying for parking that is not always available on site. They are Fined on top of the permit fee for parking in the public car parking Area, because there are no spaces in staff parking zones. Staff need to get to the shift to do the job so the NHS can have patient's needs and service's met. There are many administrative NHS jobs that could be worked remotely to help the environment alleviate parking issues and reduce NHS costs. In some areas of the NHS this has been actively discouraged. Which makes no sense.

I went to a new gym didn't realise that the carpark used cameras. When I received my first letter I contacted the gym and they sent me proof that I had the right to use the carpark which I forwarded to the company via appeals, they have since sent me another letter which they sent me 7 days to pay ,sent second class so it arrived after seven days so I received another letter same story . Contact number just give you email addresses .

I was wrongly issued a parking fine by CP plus / Group Nexus and subjected to aggressive communication and increased charges when I tried to contest the matter .

I made contact with the Group Solicitor Yvette Yates and Chief Executive Ellis Green requesting a POPLA code to allow me an independent appeal . This was refused . Both then ignored my written communications.

This appears to be another cowboy private parking operator who do not even comply with their own policy .

Be very careful of any dealings with this company

Absolute waste of time
I work at a hospital they manage parking of
I am registered as a member of staff with a valid blue badge and also as a patient with a valid blue badge
I keep getting parking fines even though I'm registered twice
You can't speak to anyone, they all hide behind screens and don't use verbal communication
You appeal it they reject it and you can't do anything about it
Only out for money. Money grabbing waste of time

Awful company, give a phone number but its only a message service. They don't want you to pay so they can penalise you! We all need to tie them up in court action.....

This company are sharks. I was using THEIR app for parking on Russells hall hospital car park which failed to log me entering and exiting the car park correctly and failed to charge me. I have evidence of this , appealed their charge and popla, who are in league with them through it out. They are now trying to charge me £80 because their app malfunctioned. They can take me to court, l am not paying it. All this on top of my husband nearly dying from sepsis. They shouldn't have even one star. And the hospital should be ashamed at using this thieving company.

Useless company. Charges for parking at hospital even though I was told by the hospital and had proof in writing that I would park there for free as Mum was a long term patient. Had another charge even though I'd paid. Over a month and a half later, despite having sent back statements and emails from the hospital stating I could park there, the fines are still live.

An awful, computer-says-no, inhuman company that doesn't care about anything other than money.

Be warned. This company will get money out of you just because they can.

I parked at West Bromwich carpark. Be very cautious parking here. I paid using the free voucher for shopping in Tesco and no receipt was offered. The screen thanks you and you can leave.

A few weeks later I get a letter that I hadn't paid. I explained that I had shopped at Tesco for the free parking and that they can see on the cameras that I was putting in the ticket details. They refused to accept what I said and slapped a £40 fine on me. I'm a single parent, carer of 2 special needs children. I'm so careful with money. But just like that, they can accuse me of not paying. Companies like this are deceiving people and it needs to be looked into.

Scam company just out to take money from people even when legitimately parked. Companies like this should be banned from running car parking.

Parked in Northampton Hospital Cripps recreation centre car park, as we do on many Sundays. Played Pickleball for 2 hours and paid the 60p parking charge as we were leaving. About a week later I receive a PCN demanding £80 , or £40 if paid within 14 Days. I appealed this with an excerpt from my credit card statement showing the 60p payment, uploaded to Groupnexus website. I doubt their internal appeal processors have even looked at this, before they rejected this appeal. This is now with POPLA. If it goes to a small claims court at least I will be able to counter claim expenses for my time spent looking up details to disprove their at best incompetence, at worst this should be regarded as and attempt at criminal extortion. If their bogus PCNs are sent to more vulnerable persons, who are panicked into paying, it no doubt looks good on their yearly profits.

if there was a lower star i would give that. An absolute crap and unprofessional company act like they are above others. Got a £60 fine for being 19 minutes over. I was using the Forster square complex to do the back to school shopping and i end up getting a fine. it wasn't even busy. My daughter fell ill which caused the delay and even after hearing that this the DOGS still said appeal rejected. Its just a money making scheme and no one should use this SHITHOLE of a place.

As long as companies like this are still allowed to operate free reign the world will continue to be in decline.
My 8 year old daughter had just been diagnosed with diabetes, I had to rush her to the diabetes centre one morning at Ipswich Hospital, I parked as close to the centre as I could, there is questionable signage stating it is a staff car park, unless you stop to read all the signs you wouldn't know this as it's basically one big car park the same as the public car park, bit of a trap really.
Anyway appeal was turned down and I don't have the time or patience to go through the court, which I assume they also prey on, so I'm £70 down.
What a world.

I type in the correct information but the system refuses to accept it. I have evidence. unable to get help via phone line. Avoid. I will be taking them to court over this. Good luck to them. Gridserve were at fault for there faulty ev chargers

Horrendous company. Charged for going over the 3 hour free limit, but it took over 20 minutes to get out of the car park. Despite showing evidence of this, we still got charged. Why don't you just charge from the start, or make it a free car park? The retail park we were at will suffer, as people wont go there if they can't take their time to shop and/or have something to eat without worrying about time.