Fast and well packed delivery and great communication aswell as best price.
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Fast delivery, well packaged. They were easy to fit and work very well. Also they are very high quality. Highly recommended.
Having received the order I opened it to find there was a part missing. I contacted Haibak to explain the issue and their initial reply was speedy and they promised to fix the problem. I have not re... Ver mais
A empresa respondeu
Good product easy to fit well packaged and arrived when it was supposed to Will use again if and when I change my car, Thank you
3,9
Bom
22 opiniões
Respondeu a 42% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Having received the order I opened it…
Having received the order I opened it to find there was a part missing. I contacted Haibak to explain the issue and their initial reply was speedy and they promised to fix the problem. I have not received a replacement and have since purchased the product elsewhere. Money wasted. I will not use this company again.
29 de julho de 2024
Resposta da Haibakgroup
Dear Mark Kelsall,
Ref: #1173Haibak-F1
We hope you are well.
Thank you for your recent feedback. I’m truly sorry to hear that your experience with us did not meet your expectations. We take all concerns seriously and genuinely appreciate you bringing this to our attention.
We’d love the opportunity to make things right. If you’re open to it, I’d like to learn more about what happened and how we can improve. Your satisfaction is extremely important to us, and we’re committed to resolving any issues you’ve encountered.
If we’re able to resolve this to your satisfaction, we’d be grateful if you would consider updating your review on Trustpilot. Feedback like yours helps us grow and serve you better.
Please feel free to reply to this message or contact us directly. We’re here to help.
Warm regards,
Haibak Group
I never got my order refunded
I never got my order refunded, or shipped a new one to me, because it came in broken. After sending out multiple emails, and going back-and-forth with customer service.
27 de julho de 2024
Resposta da Haibakgroup
Dear Micky McDonald,
Ref: #1089HAIBAK-F1
We hope you are well.
Thank you for your recent feedback. I’m truly sorry to hear that your experience with us did not meet your expectations. We take all concerns seriously and genuinely appreciate you bringing this to our attention.
We’d love the opportunity to make things right. If you’re open to it, I’d like to learn more about what happened and how we can improve. Your satisfaction is extremely important to us, and we’re committed to resolving any issues you’ve encountered.
If we’re able to resolve this to your satisfaction, we’d be grateful if you would consider updating your review on Trustpilot. Feedback like yours helps us grow and serve you better.
Please feel free to reply to this message or contact me directly at +447725655129 (Sabir). We’re here to help.
Warm regards,
Haibak Group
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