Hairtrade.com Opiniões 

1700
•
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

The hair was advertised as raw human hair yet is tangled so easily and feels stringy and like a synthetic-human hair blend. Incredibly disappointing seeing as I paid similar money as I have paid for h... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Excellent service. I ordered a hairdryer which was despatched and arrived promptly. Unfortunately the dryer had a faulty thermostat so the heat setting switch did nothing. One phone call to the compan... Ver mais

Classificada 5 em 5 estrelas

Great range of products, reasonable prices and fast delivery time. I ordered the brand new Babyliss Pro Titanium Dual Foil Shaver BABFS2U. I've been using this product in the last week and works very... Ver mais

Classificada 5 em 5 estrelas

As always, items always available at reasonable prices. Items delivered well packaged and usually within 48 hours of ordering.I have shopped with Hairtrade for a fair few years and will continue to do... Ver mais

Informações sobre a empresa

  1. Centro de bem-estar

Escrito pela empresa

As the leading UK retailer of human hair products, We stock a comprehensive range and are proud to offers you only the best the industry has to offer. You will find the finest 100% human hair such as silky wefts/weaves, clip-in, pre-bonded, and synthetic hair extensions. Whether you're searching for authentic human hair or high-quality synthetic hair, Hairtrade has what you need. Browse through our many product lines to find the one that is right for you! We are proud to have a huge range of clip in hair extensions with various fitting&type available, for example Full head set/individual pieces/Instant clipins half wigs, Wavy/Straight, Human Hair/Synthetics, for more info about clip in hair extensions please go to the Hair Faq for more info and demonstration.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

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Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,5

Todas as opiniões

(1700)

27 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

Ordered twice in the last two weeks…

Ordered twice in the last two weeks each time delivery was great and products perfect...babyliss foil shaver and babyliss super motor...lose a star purely because there are no despatch emails sent ..only receive ones for royal mail when they have it and also there is no way of contacting by phone..I sent emails but they kept bouncing back ..if this changes I shall re-edit my post.

25 de setembro de 2024
Classificada 1 em 5 estrelas

I ordered an item which cost £60 48…

I ordered an item which cost £60 48 hour tracked delivery after 6 days it had still not arrived I repeatedly tried to contact customer services but my email kept bouncing back. I finally got a response to say "your item is lost do you want a replacement " ok not their fault entirely but no apology for the inconvenience nothing. That was 3 days ago and I have still not heard anything. I have had to resort to a letter as they have no contact number for the uk. I've never had this issue before but it's completely put me off ordering from them again I just want a refund now.

13 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

First Class

Very easy to navigate the website with prompt delivery. The item was exactly as described and a very reasonable price. The shaver itself is the closest electric shave I have ever experienced. Highly recommend product.

5 de setembro de 2024
Classificada 1 em 5 estrelas

Poor Quality Hair that Sheds and Matts

Do not buy this hair if you want good quality hair that does not shed continuously and matts within days of having it weaved! According to Hairtrade.com this hair quality is "acceptable" and they refuse to provide a refund. I bought the Sahar Unprocessed Brazilian Virgin Weft Hair Extensions Wavy Bundle: 12"+14"+16" (Order no. 422280) at a cost of £98.99 on 1 June 2024 for the 1st time. I had the weave done on 7 June 2024. Almost immediately it started shedding and I sent them a picture of all the hair that came out in the sink each time I brushed the hair which was truly excessive. In addition, all day every day it continued to shed. Also the hair at the back near my neck was constantly matting and I also shared a picture with them of this. This hair reminded me of the quality of hair that was used 30 years ago! I made a formal complaint in mid July 2024 and returned the hair as requested for inspection. At this point I had paid for the hair and the hairdresser's cost to have it put in and taken out in the space of 3 weeks. I would not have removed the hair so quickly if there was not a significant issue re the quality. I was then told by their customer service on 24 July 2024 that on inspection "The hair loss is moderate and in an acceptable level". They also said that I must have been using the wrong type of comb even though the picture I sent them showed the brush that I used! Again, I stress do not buy this hair it most certainly is not worth the money and they clearly do not know what constitutes an acceptable quality.

25 de julho de 2024
logótipo da Hairtrade.com

Resposta da Hairtrade.com

Thanks for your update we have looked into the order details and from its records customer services has examined the returned hair and it's not faulty/has quality issue, customer service should get back to you ASAP for the details and haircare info. Please get back to them if you have further issue

Classificada 1 em 5 estrelas

Needed products for going away

Needed products for going away. Ordered in plenty time. Wrong product sent. Not the end of the world but annoying as they wanted the items posted back before sending out the correct ones. Not great considering it was their error. Wouldn’t chance buying if needed in a hurry.

10 de julho de 2024
logótipo da Hairtrade.com

Resposta da Hairtrade.com

Dear Customer,

Sorry to hear that and sorry for the inconvenience cause, if you have any issue for the return/exchange please contact customer services, they will respond ASAP.

Classificada 5 em 5 estrelas

Good range. Quick delivery.

I regularly buy Paul Mitchell shampoo and conditioner in 500ml or 1000ml sizes. Hairtrade always have my favourites in stock. Prices are the best I’ve found. Well packed - tops are always taped to avoid spills. Prompt delivery.

6 de junho de 2024
Classificada 1 em 5 estrelas

I ordered the stick tip extensions 100…

I ordered the stick tip extensions 100 strands of them and they’re very thin,poor quality and I’ve had them in my hair a week and curled them once and they look dead and frazzled like burnt on the ends.

11 de maio de 2024
logótipo da Hairtrade.com

Resposta da Hairtrade.com

Sorry to hear that please contact customer service, you can return faulty products within 30 days for refund/replacement.

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