Hairtrade.com Opiniões 

1700
•
TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

The hair was advertised as raw human hair yet is tangled so easily and feels stringy and like a synthetic-human hair blend. Incredibly disappointing seeing as I paid similar money as I have paid for h... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Excellent service. I ordered a hairdryer which was despatched and arrived promptly. Unfortunately the dryer had a faulty thermostat so the heat setting switch did nothing. One phone call to the compan... Ver mais

Classificada 5 em 5 estrelas

Great range of products, reasonable prices and fast delivery time. I ordered the brand new Babyliss Pro Titanium Dual Foil Shaver BABFS2U. I've been using this product in the last week and works very... Ver mais

Classificada 5 em 5 estrelas

As always, items always available at reasonable prices. Items delivered well packaged and usually within 48 hours of ordering.I have shopped with Hairtrade for a fair few years and will continue to do... Ver mais

Informações sobre a empresa

  1. Centro de bem-estar

Escrito pela empresa

As the leading UK retailer of human hair products, We stock a comprehensive range and are proud to offers you only the best the industry has to offer. You will find the finest 100% human hair such as silky wefts/weaves, clip-in, pre-bonded, and synthetic hair extensions. Whether you're searching for authentic human hair or high-quality synthetic hair, Hairtrade has what you need. Browse through our many product lines to find the one that is right for you! We are proud to have a huge range of clip in hair extensions with various fitting&type available, for example Full head set/individual pieces/Instant clipins half wigs, Wavy/Straight, Human Hair/Synthetics, for more info about clip in hair extensions please go to the Hair Faq for more info and demonstration.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 14 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,5

Todas as opiniões

(1700)

27 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Very unhappy with the delivery

Very unhappy with the delivery, the bottle leaked, due to the lid not being secured and, unfortunately, half the product was lost

15 de março de 2023
logótipo da Hairtrade.com

Resposta da Hairtrade.com

Sorry to hear that, if the product(s) arrive damaged you should contact customer service for replacement/refund, The process will be quicker if you include a picture of the damaged bottle and orderID

Classificada 5 em 5 estrelas

The hair

The hair, looks better than the image, good quality hair, no shedding and the length was exactly what I ordered, I would definitely recommend the lace front closure I purchased from them. Fast delivery as well.

4 de março de 2023
Classificada 1 em 5 estrelas

Can only give 1 star as still hav not…

Can only give 1 star as still hav not received my Freeze and Shine spray £36.99. This may not be directly Hair Trades fault but nevertheless I’m out of pocket!

5 de março de 2023
logótipo da Hairtrade.com

Resposta da Hairtrade.com

Sorry to hear that if your parcel is lost/damaged you are entitle to refund/replacement. All you need to do is to contact customer service with your orderID

Classificada 2 em 5 estrelas

Honestly hair is like horse hair

Honestly hair is like horse hair. Cheap cheap hair not virgin at all. Also damaging and really really thin.

15 de fevereiro de 2023
logótipo da Hairtrade.com

Resposta da Hairtrade.com

Dear Customer, Sorry to hear that,Please get in contact with customer service, and follow the return procedure, after exmamination if it's faulty/quality issue you are entitle for replacement/refund

Classificada 5 em 5 estrelas

Thank you

To place my order I found it difficult to proceed without making a telephone call to your company. I have to say I spoke with a gentleman who was very helpful & talked me through the procedure. I was then able to successfully place my order. It came promptly a couple of days later via Royal Mail. I am very satisfied with it, thank you.

9 de fevereiro de 2023
Classificada 3 em 5 estrelas

Great ordering service but slow…

Great ordering service but slow delivery paid for 48hr tracked parcel took 6 days recommend using a different delivery service not royal mail

12 de janeiro de 2023
logótipo da Hairtrade.com

Resposta da Hairtrade.com

Sorry to hear about the delay, it was indeed delivered via royalmail Tracked48. In the past few weeks royalmail delivery experienced delay in many areas we have been communicated with royalmail to resolve it

Classificada 1 em 5 estrelas

I have hair extensions due to…

I have hair extensions due to radiotherapy, I also do extensions for a customer for hair loss. The hair I received was very thin, almost patchy compared to hair planet I normally use. So I contacted them concerning the hair. They recommend I return the hair. I did this, and provided a picture comparing the hair alongside the hair I had in. They emailed to tell me although I’ve stated it’s faulty they will not refund or exchange.

6 de dezembro de 2022
logótipo da Hairtrade.com

Resposta da Hairtrade.com

Dear Customer,

Sorry to hear that regarding this order we located the case/ticket and we believe there was miscommunication. The response was supposed to explain that the returned hair is not faulty and in general we can offer refund when the item is in original condition, but in this case it's not, therefore we cannot offer refund/replacement.

Hope this helps and do not hesitate to contact the customer services for further question

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