While C-B have been flagging one star reviews to try ot have the removed this appears to have stopped. One may wonder if TP has "had a word" with them about this as 38% of their objections wer... Ver mais
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Leia as opiniões dos outros
We've been with Halo for a number a years now and were due a contract renewal. Lee sorted us out with a better service contract and all new phones whilst at the same time saving us a nice amount on o... Ver mais
Thank god for Halo!! I’m so glad that we joined Halo Connect just before the COVID pandemic. We can now literally work anywhere via our mobiles. No more expensive call diverts. The team... Ver mais
No phones or internet since the 29th December. No answer on the head office number, the number on the website is not in service and nobody is responding to any callback requests or emails to any ema... Ver mais
Informações sobre a empresa
Escrito pela empresa
With over 30 years experience in providing the latest telecom systems The Halo Tech Group ( formerly known as Halo Connect) provides complete and bespoke telecom solutions to keep you connected. Please note we value our reviews very highly and we have been receiving negative reviews regarding Halo Mobile limited, we have no association with this company, and never have.
Informações de contacto
Marshall House, PR1 2QD, Preston, Reino Unido
- 01772910412
- jonathan.walker@halo-connect.com
- www.halo-connect.com
2,7
Mau
225 opiniões
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Top Marks For Sam!!
** Update **
I think you should go back and read up on all of this before you make a comment as I have raised a formal complaint with Sam. I have also asked to escalate this and I have been told that I can't go above Sam?!?! The first finance contract was agreed and I have never disputed this but why would we enter into a finance contract to have a voiceover on my line? I was told by Sam last week that there is no such thing as finance for an IVR and that is simply known as an add on. I am awaiting a callback from Sam directly this morning but in the meantime, whoever wrote this reply really should check the facts before steam rolling in with false information.
** Further Updates** 1 Star is too much!
Proceed with caution. This company will force you into a finance agreement even if you don't need it. They push you from pillar to post when they don't want to deal with you. Samuel Duckworth is the complaints manager but you cannot go above him. There is no way to escalate your complaint after Sam and they don't even care when you involve Ofcom. Be very very wary of false promises just to get you into a contract!
UPDATED Review:- Everything was fantastic until the contract had been finalised and ever since, the customer service has been appalling. As a result, I am now looking for an alternative provider. It seems that once you have given a 5* review you are no longer a priority.
After contemplating the switch for over 2 years we finally threw caution to the wind and jumped in with both feet!!
We have yet to be disappointed.
Danny set everything up for us and tailored the package to suit our requirements. Sam was our installation engineer. Nothing is too much trouble for him despite me pestering the life out of him!!
All-round excellent service and were looking forward to decreased telecom bills & working with Halo for the foreseeable future :-)
6 de março de 2020
Opinião espontânea
Resposta da The Halo Tech Group
Hello Roof Line,
We are sorry that you feel you have been forced into an agreement that you did not need. However, in this case you have not only signed one agreement but you have signed two agreements. Each of these have legally binding order forms, legally binding finance contracts and two separate install documents which your company signed to say they were happy with the services installed.
We have listened to the requested calls and found no evidence of mis-selling or malpractice. Should you wish to cancel your agreements, you are more than welcome to do so and in this case your termination fees would be due.
In this case you have not raised a formal written complaint, should you wish to do so then please email Samuel.Duckworth@TheHaloTechGroup.com with a written breakdown of your issues and we shall happily investigate it further.
Best Regards,
The Halo Tech Group
Jack was friendly and helpful for a non…
Jack was friendly and helpful for a non tech person like myself who struggles with most new things. As far as I can tell everything is set up and he was quick to say ring back if there is anything I don't understand and need help with.
Thanks for your help Jack, Chris Charles Extreme Marine Bristol
5 de março de 2020
Opinião espontânea
Resposta da The Halo Tech Group
Hello Chris,
Thank you for leaving your 5* review, we're thrilled to hear that your experience has been a positive one with the assistance of Jack from our service deperatment.
If you require further assistance, please don’t hesitate to contact us.
Best regards,
Halo Connect.
If only the rest of the staff were like Jess Bamping!
Had nightmares with this company to get a call back until Jess Bamping took control of the situation and did more in 24 hours than the rest of customer service managed in almost 2 months.Thank you Jess, for listening and being so helpful!
27 de fevereiro de 2020
Opinião espontânea
Resposta da The Halo Tech Group
Hello Robert,
Thank you for leaving your review, we appreciate you taking the time to share your experience with Halo Connect and are thrilled to hear that Jess was able to get your issue resolved, we'll be sure to pass the message on.
If you require further assistance, please don’t hesitate to contact us.
Best regards,
Halo Connect.
fantastic communication and knowledge…
fantastic communication and knowledge regarding any of my questions.
21 de fevereiro de 2020
Opinião espontânea
Resposta da The Halo Tech Group
Hello Dean,
Thank you for taking the time to leave your review, we are so happy to hear that you found our commuication and knoweldge regarding your queries helpful and of a high standard.
If you require further assistance, please don’t hesitate to contact us.
Best regards,
Halo Connect.
Very bad service worst company to work…
Very bad service worst company to work with regret moving on to this company from day one no one answering the phones and dealing with faults on the telephone over Christmas period had asked to have Christmas opening and closing hours playing on message in evening and through the Christmas period not done down to one line at the premises and not even a call from support to rectify the matter very unsatisfied.
27 de dezembro de 2019
Opinião espontânea
Resposta da The Halo Tech Group
Good Morning, I'm very sorry that you feel frustrated with the level of service that you recieved over the holiday period.
I've checked your account, and we recieved your request of the 13th December and the out of hours message was added to your lines. However, there was a network fault on your line which caused the message not to play.
You tried to call our support line on the days that we were closed (Christmas day, Boxing day) and we made all of our customers aware of this in the weeks leading up to christmas. The fault was then fixed on the 27th December.
I have added a free months line rental to your account as a gesture of goodwill.
Apologies again
A satisfied customer...
We had lots of conversations with Halo over several months. We eventually bit the bullet and decided to go with them for our broadband service. Glad we did! The service from installation to implementation has been excellent. Highly recommended, thank you.
18 de dezembro de 2019
Opinião espontânea
Resposta da The Halo Tech Group
Hello K,
Thank you for leaving your review, we appreciate you taking the time to share your experience with Halo Connect and are thrilled to hear that the installation and implementation of your broadband service was exceptional!
If you require further assistance, please don’t hesitate to contact us.
Best regards,
Halo Connect.
Jack was brilliant!!!
Jack was brilliant.
I was on the phone to him for over an hour and he was super helpful.
I was able to really understand the set up and with Jack's help it looks like we are all set up.
13 de dezembro de 2019
Opinião espontânea
Resposta da The Halo Tech Group
Hello Gemma,
Thank you for leaving your lovely review, we appreciate you taking the time to share your service experience with Jack (who we'll ensure gets your feedback) and are thrilled to hear that your installation was informative and completed helpfully.
If you require further assistance, please don’t hesitate to contact us.
Best regards,
Halo Connect.
Happy with service
11 de dezembro de 2019
Opinião espontânea
Resposta da The Halo Tech Group
Hello Ghulam,
Thank you for taking the time to leave your review, we are pleased that you’re happy with the product and/or service we’ve provided.
If you require further assistance, please don’t hesitate to contact us.
Best regards,
Halo Connect.
Great customer service
Great customer service! Prompt responses and Tom was very patient with me and my lack of tech knowledge!
6 de dezembro de 2019
Opinião espontânea
Resposta da The Halo Tech Group
Hello Zoe,
Thank you for taking the time to leave your review, we are so happy to hear that communication was prompt and Tom was patient and informative during your set-up, and regarding all things tech.
If you require further assistance, please don’t hesitate to contact us.
Best regards,
Halo Connect.
Swapped our BT 'Clown' phone for a effective Halo service in the 'cloud'
After months trying to get a BT cloud phone system (or as we affectionately called it Clown Phone) to work properly we swapped to Halo where we have been impressed with every team member we deal with, quality of service and non-nonsense pricing. We would definitely recommend!
5 de dezembro de 2019
Opinião espontânea
Resposta da The Halo Tech Group
Hello Andrew,
Thank you for taking the time to leave your review, we are so happy to hear that after a not so good experience with another provider, you’ve joined Halo Connect and are very pleased with the cost/service we’ve offered and our team members provided an exceptional service.
If you require further assistance, please don’t hesitate to contact us.
Best regards,
Halo Connect.
best internet based phone service
I received a call from this company around a year ago and I’m so happy that I did. They really know what there doing and do what they say there going to do. My life is so much stress free knowing any problem I have they can sort instantly. Nothing appears to much to ask for.
I recommend anyone needing any kind of phone service to ask them guys what they can do. You won’t be dissatisfied
4 de dezembro de 2019
Opinião espontânea
Resposta da The Halo Tech Group
Hello Jay,
Thank you for taking the time to leave your review, we are thrilled to hear that your experience with Halo Connect has been stress-free, as we aim to ‘provide a simple and honest solution to your telecom needs.’ It’s also great to hear that you know we’re only a call away should you need further support.
Thank you for your recommendation.
Best regards,
Halo Connect.
Brilliant experience!
After a few years of putting up with the so called "customer service" offered by talktalk, I decided it was high time to switch our telephone provider. Halo Connect were offering a fully bespoke system to me, something I've never seen any other company offer, so I signed up in a heartbeat! Anytime I want to change a setting or the way my system works they are only a phone call away and you always get through to someone UK based who can help you out! Overall, when you consider the helpful account managers, accomodating sales staff and stellar customer service/it support, I can't think of a reason why anyone wouldn't choose Halo Connect for their telephone/broadband needs
24 de novembro de 2019
Opinião espontânea
Resposta da The Halo Tech Group
Hello JP,
Thank you for taking the time to leave your review, we are pleased to hear that your experience with Halo Connect has been so positive after your negative experience with another provider. We’re thrilled to hear that you were impressed with our bespoke product option and that our friendly team were able to support and meet your needs.
If you require further assistance, please don’t hesitate to contact us.
Best regards,
Halo Connect.
Great service 5*
22 de novembro de 2019
Opinião espontânea
Resposta da The Halo Tech Group
Hello Antony,
Thank you for taking the time to leave a 5* review, we are pleased that you’re happy with the product and/or service we’ve provided.
If you require further assistance, please don’t hesitate to contact us.
Best regards,
Halo Connect.
All our needs were met by the hard…
All our needs were met by the hard working team at Halo Connect from marketing, Technical support to management. We thank them for their support and look forward to continuing working with them. Halo Connect is highly recommended.
22 de novembro de 2019
Opinião espontânea
Resposta da The Halo Tech Group
Hello Necat,
Thank you for taking the time to leave your review, we appreciate you taking the time to share your 5* experience with Halo Connect, our products and customer service.
If you require further assistance, please don’t hesitate to contact us.
Best regards,
Halo Connect.
Portal Support
Great support from Tom, he took time to understand my query and ensure the information he was providing met my needs. He talked me through the process and confirmed I understood how to gather the information I required going forward.
Thanks Tom
21 de novembro de 2019
Opinião espontânea
Resposta da The Halo Tech Group
Hello Tracey,
Thank you for taking the time to leave a review, sharing the great experience you've had with Halo Connect along with feedback regarding support you've recieved from one of our friendly team emebers, Tom (we'll ensure he's given this feedback).
If you require further assistance, please don’t hesitate to contact us.
Best regards,
Halo Connect.
Excellent customer service from Tom
Excellent customer service from Tom, helped with our phone issue very quickly.
21 de novembro de 2019
Opinião espontânea
Resposta da The Halo Tech Group
Hello Nicola,
Thank you for taking the time to leave a 5* review, sharing the experience you've had with Halo Connect along with feedback regarding support you've recieved from one of our friendly team emebers, Tom.
If you require further assistance, please don’t hesitate to contact us.
Best regards,
Halo Connect.
Good customer service
Good customer service, recent platform upgrade completed with no issues
20 de novembro de 2019
Opinião espontânea
Resposta da The Halo Tech Group
Hello HPH Work,
Thank you for taking the time to leave a review, we appreciate you taking the time to share your experience with Halo Connect and our products, platform ugrade and customer service.
If you require further assistance, please don’t hesitate to contact us.
Best regards,
Halo Connect.
Great service.
20 de novembro de 2019
Opinião espontânea
Resposta da The Halo Tech Group
Hello Gary,
Thank you for taking the time to leave a 5* review, we appreciate you taking the time to share your positive experience with Halo Connect, our products and customer service.
If you require further assistance, please don’t hesitate to contact us.
Best regards,
Halo Connect.
Resposta da The Halo Tech Group
Hello Webguys,
Thank you for taking the time to leave your review, we appreciate you taking the time to share your experience with Halo Connect, we're so happy to hear that you have received a fantastic service when dealing with our products/services/team.
If you require further assistance, please don’t hesitate to contact us.
Best regards,
Halo Connect.
Generally we get a really good service
Generally we get a really good service, but occasionally have a drop out on the phone lines. Good customer service.
20 de novembro de 2019
Opinião espontânea
Resposta da The Halo Tech Group
Hello Catherine,
Thank you for taking the time to leave a review, we appreciate you taking the time to share your experience with Halo Connect and the services we offer. We're sorry to hear there was an issue with a drop out on the phone lines and are happy to see this was reoslved and that our customer service team provided you with a good experience.
If you require further assistance, please don’t hesitate to contact us.
Best regards,
Halo Connect.
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