While C-B have been flagging one star reviews to try ot have the removed this appears to have stopped. One may wonder if TP has "had a word" with them about this as 38% of their objections wer... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
We've been with Halo for a number a years now and were due a contract renewal. Lee sorted us out with a better service contract and all new phones whilst at the same time saving us a nice amount on o... Ver mais
Thank god for Halo!! I’m so glad that we joined Halo Connect just before the COVID pandemic. We can now literally work anywhere via our mobiles. No more expensive call diverts. The team... Ver mais
No phones or internet since the 29th December. No answer on the head office number, the number on the website is not in service and nobody is responding to any callback requests or emails to any ema... Ver mais
Informações sobre a empresa
Escrito pela empresa
With over 30 years experience in providing the latest telecom systems The Halo Tech Group ( formerly known as Halo Connect) provides complete and bespoke telecom solutions to keep you connected. Please note we value our reviews very highly and we have been receiving negative reviews regarding Halo Mobile limited, we have no association with this company, and never have.
Informações de contacto
Marshall House, PR1 2QD, Preston, Reino Unido
- 01772910412
- jonathan.walker@halo-connect.com
- www.halo-connect.com
2,7
Mau
225 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Emi from Halo group gave excellent and…
Emi from Halo group gave excellent and professional with very clear and detailed answers. Cheery and positive staff member. Keep going!
22 de outubro de 2021
Opinião espontânea
Great service
Great service. Sorted my issue straight away and easily
16 de setembro de 2021
Opinião espontânea
Resposta da The Halo Tech Group
Hi Fiona,
Thank you for your kind words about our services. Your review means a lot to us and lets us know we’re on the right track!
Please let us know if you need anything else
The Halo Tech Group
Working with Anthony at Halo was great
Working with Anthony at Halo was great. He was very responsive and went out of his way to accommodate our needs!
16 de setembro de 2021
Opinião espontânea
Resposta da The Halo Tech Group
Hi Natalie,
Firstly, thank you for taking the time to share your positive experience with ourselves online. We are a happy hardworking team, and reviews like this make it all worth it!
We appreciate your business and kind words, for any additional product information or queries you may have please contact us directly at hello@thehalotechgroup.com or call us on 01772 428 502.
Thanks
The Halo Tech Group
I signed up with Halo connect as they…Not an honourable company
I signed up with Halo connect as they were then in Oct 2020 and sent an invoice to them for £1200 for a refund to buy us out of our previous contract in November 2020.This was covered in our contract with them. Despite numerous phone calls and sending of the invoice over 15 times to their finance dept this invoice still has not been paid. I have reported them to the Ombudsman.
Our call back feature still isnt working from October 2020 and the same result , call after call and e mail after email. they raise a ticket to look into the matter and when you chase it up on that ticket number you find the ticket has been closed unresolved and you have to raise another to try and solve the initial issue!! To say they are involved in the communication industry theirs back to their customers is very poor
16 de setembro de 2021
Opinião espontânea
Resposta da The Halo Tech Group
Hello,
We have sent a request to you in order to get some more details about yourself and this issue. We are so sorry to hear you have had this experience with ourselves.
If you could contact us on hello@thehalotechgroup.com or call us directly on 03333208612, we can look into this further for you and get this issue sorted.
Many Thanks
The Halo Tech Group Support Team
Excellent customer service
Excellent customer service!
Our system went down yesterday like all systems can do sometimes and Halo have kept us up to date through the hole process. Updates on social media are comforting as we knew what was going on through the whole day. The system is now back up and running and we have even received a call from the team to see how we are and how the system is. Couldn’t ask for a better connectivity system or team! Thank you again
15 de setembro de 2021
Opinião espontânea
Resposta da The Halo Tech Group
Hi Rachel,
The outage of our service was such a nightmare for everyone, us included. Thankyou for your kind words, we hope this doesn't happen again but it is great to know our social media updates and emails where helpful through the event.
If you have any further queries or issues please contact us directly at hello@thehalotechgroup.com or call us on 01772 428 502.
Many thanks
The Halo Tech Group
Phones have been down ALL afternoon
Another 1 Star review for another shocking experience, my phone has been down all afternoon, this never happened with BT, not once. I tried to look for updates on Twitter but could only find them on facebook? Where there are 2 posts stating they are in touch with their Network Provider (I thought when I signed up they were providing the service but it turns out they are just resellers for someone else's VOIP service with Chinese handsets). Looking forward to contract end date so I can switch providers, no timelines have been offered on when this might be back up and running, I am so angry, this is completely unacceptable.
Messaged them on Facebook 3.31pm No response, tried to call them on their own phone number and it doesn't ring!
14 de setembro de 2021
Opinião espontânea
Resposta da The Halo Tech Group
Hi Chris,
Thankyou for letting us know about this issue, your feedback helps us do better. Customer service is at the forefront of everything we do and we are apologise that our service did not satisfy your needs.
We always aim to deliver a great experience, and we are always disappointed when we don’t meet expectations. Thanks for taking the time to bring this to our attention again. We will use the feedback to make us better and to ensure this doesn’t happen again.
In the meantime we would like the opportunity to investigate your feedback further, therefore please could you contact us directly at hello@thehalotechgroup.com or call our team at 01772 428 505?
We will work with you to resolve any issues as quickly as possible.
Many thanks,
The Halo Tech Group formerly known as Halo Connect
The worst service I could ever ask for
The worst service I could ever ask for. DO NOT ENTER INTO AGREEMENT with this company. They are sweet and dandy until you sign then everything changes. I wish I had read the reviews before hand. Numerous times I asked is that all I will be paying and was told YES these conversations are all recorded. They LIED. Now they say I cannot get out of the contract as I am a limited company. I logged the first complaint and told them to remove it all with in 9 days of signing and all they have done is NOTHING. I am disgusted and will certainly make sure where ever I can I will let people know to not get conned out of your hard earned money
24 de julho de 2021
Opinião espontânea
Resposta da The Halo Tech Group
Hi Audrey,
Firstly, thankyou for taking the time to bring this issue to the forefront of our attention and letting us know that you are unhappy with our services. We are so sorry that feel this way, we set a high standard for ourselves, and it is unfortunate to hear this was not met in your interaction with our business.
After looking into this further I can see that this has now been resolved and you have been contacted by our customer service team.
If you have any further issues or questions in the future please feel free to contact us directly at hello@thehalotechgroup.com for a faster and more in depth investigation if necessary please call 01772 0428505.
Many thanks,
The Halo Tech Group formerly known as Halo Connect
Top notch service
Had assistance from Jack Palmer at the Halo Group today. Absolutely brilliant service. Jack had my company phone set up on no time at all. Treated me like a valued customer and seemend genuinely interested in helping. Really appreciated it.
23 de julho de 2021
Opinião espontânea
Resposta da The Halo Tech Group
Hi Alexander,
We can’t thank you enough for the kind words about our services, Jack is very happy about this review, as are we. Your review means a lot to us and lets us know we’re on the right track!
Many thanks
The Halo Tech Group
Really good service
Really good service, feels like they actually care about us!
16 de julho de 2021
Opinião espontânea
Resposta da The Halo Tech Group
Hi Matt,
We can’t thank you enough for the kind words about us. Your review means a lot and lets us know we’re on the right track!
Many thanks
The Halo Tech Group
Fast and high quality
I ordered a business phone system from Halo and had a brand new working phone system in less than 2 days. The engineers were kind and helpful and made sure that I was looked after every step of the way.
I'd recommend these guys to anyone looking for a high quality phone systems
16 de julho de 2021
Opinião espontânea
Resposta da The Halo Tech Group
Hi Alan,
Thank you for taking the time to share your positive experience with ourselves online.
We appreciate your business and kind words, for any additional product information or queries you may have please contact us directly at hello@thehalotechgroup.com or call us on 01772 428 502.
Many Thanks
The Halo Tech Group
From the go ahead halo have assisted me…
From the go ahead halo have assisted me with my needs. When I first moved over I was worried about not being able to keep my old number but the sales team assured me this would not be the case. I was guided through the steps needs to do this by the engineer and this made the transition of moving over broadbands smooth. Helpful and friendly staff from start to finish!
16 de julho de 2021
Opinião espontânea
Resposta da The Halo Tech Group
Hi Emma,
Thanks for taking the time to share your positive experience with ourselves online. Customer service is at the heart of everything we do,so it is great to hear you had such a smooth transition with our helpful service team.
We appreciate your business and kind words, for any additional product information or queries you may have please contact us directly at hello@thehalotechgroup.com or call us on 01772 428 502.
Many Thanks
The Halo Tech Group
Swift install and great support
Like most people I've changed my broadband and phone provider many times over the years and I'm not gonna lie something always goes wrong. But my experience with Halo has been a refreshing change.
The move from my old provider was explained to me step by step, there was nothing but open communication about the process so I wasn't left in the dark.
And the aftercare support has been brilliant.
16 de julho de 2021
Opinião espontânea
Resposta da The Halo Tech Group
Hi Matthew,
We are so glad you are impressed with our broadband services and that everything is working well. It is great to receive positive feedback on our products and process – it gives us all a boost to know we are doing well and helping out so many people with our bespoke services.
For any further information on products or upgrades please contact us directly at hello@thehalotechgroup.com or call us on 01772 428 502.
Many Thanks
The Halo Tech Group
5 stars all round
Had a recent call from these guys and must say it’s refreshing to speak with a telecommunications company that know what they are talking about! Process was simple and painless, Great price saved us £100 per month, great work Ella a pleasure to deal with
13 de julho de 2021
Opinião espontânea
Resposta da The Halo Tech Group
Hi Martin,
Firstly, thank you for taking the time to share your positive experience with ourselves online. We are a happy hardworking team, and reviews like this make it all worth it!
We appreciate your business and kind words, for any additional product information or queries you may have please contact us directly at hello@thehalotechgroup.com or call us on 01772 428 502.
Many Thanks
The Halo Tech Group
Disappointing service and unreliable
Contacted us back in April and offered us 4 new phones at a decent price so signed up. Phones arrived dirty and turned out that were ex display. The sales agent 'forgot' to mention they were ex demo phones. A £25 arrangement fee also appeared on the finance document. Agent said this would be covered by Halo and requested an invoice. Invoice sent on the 22 April. Chased up a few weeks later and was told it would take 30 days. Today is the 12 July and still no sign of payment. Emailed and called numerous times. Was told payment would be made on the 8th July but it didn't happen. After the very friendly sales call that promised everything nobody has contacted to see how we are getting on. Zero after sales contact and constantly chasing them. 5 year contract signed and counting down the days until we can leave.
12 de julho de 2021
Opinião espontânea
Resposta da The Halo Tech Group
Firstly thankyou for taking the time to bring this issue to the forefront of our attention and letting us know that you are unhappy with our services. We are so sorry that feel this way, we set a high standard for ourselves, and it is unfortunate to hear this was not met in your interaction with our business.
After looking into this, I can see these issues are currently being dealt with by our customer service and finance departments.
From the team here at The Halo Tech Group, you have our sincerest apologies again, we look forward to speaking to you and hope we can resolve this issue for you to ensure we can work well with you and your business for the next 5 years.
Please feel free to email us directly at hello@thehalotechgroup.com if you have any other questions.
Many Thanks
The Halo Tech Group
Amazing service !
2 de julho de 2021
Opinião espontânea
Resposta da The Halo Tech Group
Thank you for the kind words about our services. Your review means a lot to us and lets us know we’re on the right track!
Many thanks
The Halo Tech Group (Halo Connect)
Just spoke to Halo connect and I just…
Just spoke to Halo connect and I just wanted to flag that they told me they have no cancellation period. Which is a concern so just wanted to flag that here. Also no way to cancel the contract if it doesnt work as promised as you have to take it to the regulator which sounds like a nightmare,
Saying that I haven't tried it so it might be fine but just wanted to share that this was a red flag for me.
All it takes is the normal 14 day cancellation / cooling off period. Surely thats not too much to ask a safe company?
As regards the comment below what I actually asked is what is the minimum speeds aren't met and I was still
Told there's no way to exit the contract.
I have found that xln do guarantee speeds and you can leave penalty free is the guaranteed speed is not met- this is what I would expect but is Not provided which means there's a massive risk for the customer.
23 de junho de 2021
Opinião espontânea
Resposta da The Halo Tech Group
Hi Laetitia,
We appreciate you taking the tine to leave the review, we have tried to contact you multiple times regarding this. After looking into this I can see that you originally spoke to one of our connectivity specialist who confirmed that we do not have a ‘cooling off period ‘ as you are a limited company not an individual consumer. Businesses do not have the same rights as regular consumers when it comes to vendor contracts.
The Consumers Rights Act lays out regulation for “consumer”-”trader” relationships. A “trader” is anyone offering a service related to a business. A “consumer” is understood to be someone that is not acting on behalf of a business when they make a purchase of a goods or service. Thus, a business is not considered a consumer, and is not protected by the Consumer Rights Act.
I’m sorry if this was not clear when you originally spoke to us, we hope you understand and appreciate that this is not an error or something that we should be negatively reviewed for as we don’t make the rules.
If you would like to discuss this further, please email us directly at hello@thehalotechgroup.com or call us on 0333 320 8612
many thanks
The Halo Tech Group
Avoid at all costs
I would advise any business owner to avoid this company at all costs. I have had businesses for the last 30 years and this is the worst supplier I have ever come across. They threaten legal action on every email if you try to change anything, and actually issued a CCJ against me even though they had failed to install the equipment. The first thing they do is try to get you to sign a lease contract with a bank for a ridiculous amount, £36 per month for 4 years for an £80 handset, so they can get half the value of the contract up front, and you are tied into a long contract paying way over for cheap bit of kit. They then have no incentive to give you a decent service as they have already cashed out. Make sure you check this, because as soon as you sign the contract you are in trouble. VOIP installation has been slow and painful and involves a 5 minute conversation so the consultant can tick off it has been done. Was not given any log in details at the time so have had to chase them for it. I have not had my broadband installed yet, but they have already invoiced me for 4 months up front. No doubt they will leave a response to this, but it has been like dealing with clampers who have gone into telecoms.
11 de junho de 2021
Opinião espontânea
Resposta da The Halo Tech Group
Hi Nav,
I am very sorry you felt the need to leave a review of this nature. However, we do not feel this to be a fair review at all.
We did not “threaten” legal action, legal action was taken due to your lack of contact after signing a legally binding business agreement. We did not issue a CCJ, we were in the process of taking up court proceedings against The Mansfield Hotel (BMTH) Limited as well within our rights to do so and this incurred significant costs and was something we did not wish to proceed with in the first place.
The only reason that a county court judgment was not made was since you returned contact to us and wished to continue with the agreement to stop the proceedings. It is worth noting that after the original order was signed, The Mansfield Hotel (BMTH) Limited had been accepted for credit with a normal funder, by the time proceedings had returned to normal and you advised us that you wished to continue with the agreement The Mansfield Hotel (BMTH) Limited was only able to pass credit with a bottom tier funder thus greatly affecting the rate of business.
As this was the case, we chose to take all the investment and risk into our own hands and fund your agreement internally as we wish to provide the best possible services to all our customers, all that we asked is that you pay your first month upfront.
We did not ask you to sign a lease contract of £36.00 a month for an £80.00 handset, we asked you to sign the lease agreement for a 1 x User Hosted Telephone system alongside business grade broadband. Our products are meticulously provisioned to provide the best possible service for your business.
We have all the incentive to make sure that we provide our customers with the best possible service as our model is built around customer retention, we are proud of our services and our unique ability to retain customers.
Our team has checked the log of your installation and the run time was 12 minutes and 48 seconds, this was simply to assist you in connecting your handset to your broadband router. What you seem to forget is that behind the scenes your server tenant was built, your licence was created, and your handset was provisioned. This process in total took around 6 business days to complete. We do not agree that your install was “rushed” in any way.
You have raised an invoicing query in your review and this matter has already been resolved and rectified in the span of an hour. We ask that you raise these matters to us directly, we would be able to resolve them faster.
We do not feel this is a fair review at all due to the amount of work we have put in to make sure you did not further proceed in the county court after you breached your agreement.
Signed up with Halo Connect and it’s…
Signed up with Halo Connect and it’s been fantastic, would 100%recommend! They do exactly what they say on the tin which a breath of fresh air.
25 de maio de 2021
Opinião espontânea
Resposta da The Halo Tech Group
Hi Linda,
We can’t thank you enough for the kind words about our services. Your review means a lot to us and lets us know we’re on the right track!
Many Thanks
Fantastic service
Been with Halo connect for about 4 months now and so happy with the service. After a negative experience with my previous supplier I was reluctant to change but have been pleasantly surprised and supported massively by Halo along the way. Very glad I chose to change to Halo.
25 de maio de 2021
Opinião espontânea
Resposta da The Halo Tech Group
Hi Sarah,
Firstly, thank you for taking the time to share your positive experience with ourselves online. We are a happy hardworking team, and reviews like this make it all worth it!
We appreciate your business and kind words, for any additional product information or queries you may have please contact us directly at hello@thehalotechgroup.com or call us on 01772 428 502.
Many Thanks
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.