Hamleys Opiniões 

Placed an order online. After 10 days the order had not arrived so I called Hamley's (according to their phone message "The Best Toy Store in the World"- obviously trustpilot thinks differently). Spoke with a lady who said the item looked like it was lost in transit - so she could offer me a replacement item or a refund. I asked for a replacement and she then said that the item was out of stock so I would have to have a refund. I have now ordered from elsewhere.

Really disappointing as this was a gift and not the customer experience I was expecting from such a famous retailer.

The lack of interest from customer service was a bit disappointing as well.

It turned out on the pay desk, that the price of a lego box was twice as higher that on the price tag. The cashier said "sorry, someone just mistakenly put a wrong label on this particular box". Then, I returned with a second box with the same price tag to the cashier.

The cashier, called out his boss, who quickly removed price tags from both boxes and proposed me a full refund (no discount or a free candy or a coupon, just a refund meaning that I'm returning my lego, they're returning my money on my plastic card).

I asked - how he is imagining the refund if I already promised the Lego box to my daugther who is just 4years old and holding this box in her hands, he blankly said "sorry" again, and added that he couldn't do anything. I ended-up buying this Lego for double price. Needless to say, that the same Lego set was much cheaper in my hometown.

I will never go back to Hamleys again and I recommend you to stay away from it. All toys are over-priced, the attitude is awful. I regret, that my daughter was listening to this conversation, luckily she didn't understand all the details. That was an absolutely awful experience.

BTW, when people leave the store a security guy asks them to show their receipts. LOL - Hamleys - Regent street, center of London.

Was surprised to read so many negative reviews. My visit to Hamleys with my grandchildren was an absolute delight. From the moment we stepped foot in the store, we were greeted with excitement. The wide selection of toys and games, catered to all my grandchildren. A hard thing to happen.

The staff at Hamleys were friendly and did their best to interact with the children. Have been delaying going to Hamleys for a few years, but it surpassed all my expectations.

I must have called the store more than 20 times during the opening hours as my child left her jacket and wanted to know if you have lost and found and not answered once. Plus no one helps if you are not interested in particular toy they are showing .

Brought what we all believed was a toy which floats on its own to get it open to pure tat. Cheap plastic rubbish with a string attached. £25 for a pound land quality. Scam artists.

loved the variety, a bit pricey but worth the experience

Attacked by a member of Staff.
My partner went to Hamleys toy store in Westfield, checked if it was okay to use a gift card that our 9 year old daughter was given and the staff confirmed it was.
On building a bear and going to the counter my partner was advised that the card was not valid in Hamleys.
My partner explained that the other staff members had checked and it was okay.
The member of staff then jumped the counter, attacked both my partner, also knocking her elderly mum over and through the display.

My 9 year old daughter was left having a panic attack, partner has had to go to hospital for injuries to knee and also wrist.

Have been unable to get hold of Hamleys by phone despite trying over 20 times and have not received any feedback to either emails or subject data request.
The member of staff was arrested and taken by police- the matter is awaiting to go to court.

Staff that provide the demos of cheap products (ie cheap flying plastic garbage) are trained to lie. Know the tourists will not return the products. Disgraceful

Visited Hamleys on Regent street in London with my eleven year old son today. A lot of people, expensive and pushy sellers, but that's to be expected. My son still found a Nerf gun marked 50% off that he wanted to buy. To our surprise, the clerk at the checkout said it was mislabeled and that the discount was only 25%. When we said that it was hardly our fault that the store marked the item with the wrong price and that the discounted price was not obviously unreasonable, the clerk and now also her superior said that the marking meant that the discount could be UP TO 50% but that for the item in question it applied 25% and that it was not possible to change the price at checkout. In addition, the clerk suggested that we could go up to the top floor again and go through all the other packaging to see if anyone else was also marked 50% off. In addition, it was implied that it was we ourselves who changed the price of the item and that if we continued to argue, the security guard would be called. To avoid making an already grieving child even sadder, we decided to just pay the higher price and get out of there. No wonder that online shopping suffocates the physical one when the clerks do their best to make fools of and insult its customers.

I visited Hamleys Build a Bear store in Westfield White City. I had e-gift voucher which turns out that to use, need to be print out. What is the problem with this company?!!! Nowadays no one even owns a printed and if I would like a use a paper would order an actual card by post. So useless!!! I cannot even believe how old fashion it is. Huge disappointment!!! There is also no certificate that you get as in other stores. Small not much stuff to chose from. Would recommend to use different shops!

my daughter was bowled over by the demonstration of the ZORBIE - a supposedly amazing floating toy only to get it home to find that it is plastic tat with strings attached - a complete lie to kids to spend all their money. DISGRACEFUL

Absolutely dreadful service, in fact the worst that I have ever encountered.

I ordered a doll for my little granddaughter's Christmas present.

The doll never arrived and despite many emails chasing Hamleys I have received neither the doll or a refund or even a reply for that matter.

We brought the extended family on our annual post-Christmas trip to Hamleys Regent Street and bought everyone a treat. When I got it home, my £90 flying machine was dead on arrival. I returned it by post, received no communication, no receipt or confirmation of refund, but got £76.50 refunded to me. Thanks Hamleys. Three families will now never again shop at your stores either in person or online. Your customer service is appalling, your quality control is terrible, and your attention to detail is nonexistent. Good customer service would be more like a full refund and a complimentary replacement… not a partial refund on a faulty piece of overpriced plastic rubbish.

Purchased a teddy bear in store at Hamleys, upon returning home found it had a small hole in the stitching. Contacted Customer Service by phone who offered a full refund with freepost returns or a partial refund if retained. All was sorted within a couple of hours. Really pleased with the experience.

Store was a little busy when we visted london, some of the staff we interacted with were cheerful and wasnt pushy with us, how ever we did find it very expensive and didnt buy any toys on our visit my daughter bought a pack of sweets for £2 and the till op who was interacting with another staff member did eventually interactel with my daughter. think people just buy to say they have bought from hamleys. This is the reason i have given it a 3 star. Nothing amazing or above and beyond sorry.

Awful cheap tat.
Went during a trip to London, my 5 year old had heard of the store and saved all her Christmas money to go there. For 1 he’s was totally disappointed when she got there, 2 it was so over priced we saw a tin of Paddington biscuits with a £54 price tag. 3 the hamleys toys are cheap tat! Bought a bubble machine for our 1 year old, it doesn’t work and cost £10! The quality is so poor I would expect to pay £4 on a market stall. My advice save your £ and go to the Disney store down the road which is what we did! It’s brilliant!

We have been twice in the last two years.both times spent a lot of money and both times nothing worked. Complete rip off and very disappointing if we could give a zero star we would. From William age nine.

How do you get to talk to anyone on this site i rang and rang no repile, and tried loads of there e.mails all comes back failled, its a joke i also only got half my items so i will not be buying from this company again thay a joke thanks for nothing.

We prefer going into the store and not buying anything at this point. I don’t know if its just our experience, but we spend a lot of money just to get poor-built toys, which break really quickly. You’d kind of expect to get a high quality toy when spending more money that should be spent on a toy, but i guess not. Hamleys has been around for so long, and i remember it being better quality before but now it just disappoints us, time and time again