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Informações sobre a empresa

  1. Agência de arrendamento imobiliário

Escrito pela empresa

Welcome to Happipad, where we are dedicated to addressing Canada’s pressing affordable housing crisis with a refreshing approach. Our mission is simple yet impactful: to create a safe, seamless, and enjoyable experience for individuals seeking to share homes. We firmly believe that fostering compatibility among housemates not only alleviates financial burdens but also plays a pivotal role in nurturing meaningful friendships and cultivating an inclusive society.


Informações de contacto

3,3

Aceitável

TrustScore: 3.5 em 5

15 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 33% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Warm & Human

Finding the right place to live isn’t easy, especially when accessibility and comfort really matter. Happipad made that process feel human instead of overwhelming.

The platform helped me narrow down options that actually fit my needs, not just what was available. The listings were clear, the filters were meaningful, and I didn’t waste time chasing places that weren’t right for me. Everything felt transparent and well thought out.

What really made a difference was the support. Any time I had a question, the Happipad team responded quickly and clearly. It felt reassuring to know there were real people behind the platform who actually cared about helping.

9 de fevereiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I AM VERY DISAPPOINTED

I am extremely disappointed with Happipad’s services. Their customer service is very poor—responses are slow, unhelpful, and often feel dismissive rather than supportive. When issues arise, there is little to no real assistance, which is frustrating for both hosts and renters who rely on this platform.
On top of that, the website itself does not function properly. Pages load incorrectly, features don’t work as expected, and the overall user experience is unreliable. For a platform that claims to connect people with housing opportunities, this level of technical issues is unacceptable.
It also makes me question whether many of Happipad’s former partners are still working with them. If partnerships have ended, it would not be surprising, given the lack of quality service and support. A platform like this should be helping its partners grow and succeed by properly supporting hosts and renters—not creating more problems for them.
Overall, Happipad needs major improvements in customer service, website reliability, and how they support their partners. At this point, I cannot recommend this platform.

6 de janeiro de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

I was not able to complete verification…

I was not able to complete verification initially because I didn't have the required documentation on my computer. When I came back to it numerous attempts failed. Eventually I had partial success, but then the link expired and I was locked out. Get a "new link"it said. What does that mean and how do I do that? Getting nowhere fast!

11 de julho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great Service

Happipad helps me find a suitable renter for my private bedroom. If it is your first time being a landlord, I can recommend using the Happipad service. They have friendly customer service.

20 de março de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Does not comply with unsubscribing instructions

I have given explicit instructions to not receive any more messages through both text and email. I have also directly emailed their customer service email address. It is clear they just automate messages when they say “reply STOP to not receive anymore messages” I text STOP and they still reply a few days later. Or I straight up reply to their email saying to not bother since I have put them in the spam filter but they still continue to message. I’m sure they will respond to this saying it is untrue. To anyone wishing to end communication just block them on both avenues and move on. Just wanted to point out the noncompliance publicly.

16 de junho de 2025
Opinião espontânea
logótipo da happipad.com

Resposta da happipad.com

Hello Justin,

Thank you for taking the time to share this, and we completely understand your frustration.

Our communication system is designed to honor STOP messages immediately by placing numbers on a Do-Not-Send (DNS) list. Based on our investigation, it appears that despite your unsubscribe request, an automated follow-up message was still triggered — something that should not occur once a number is flagged for DNS.

We take this seriously and are already working with our telecommunications provider to ensure your number is fully blocked at the network level and to prevent any recurrence of this issue. While our intention is never to disregard opt-out requests, this incident highlights a rare system-level inconsistency that we are now correcting.

We sincerely appreciate your patience and for holding us accountable. If there's anything further we can do, please don’t hesitate to reach out directly.

Happipad Ltd

Classificada 1 em 5 estrelas

I’ve had the worst experience signing up with Happipad!…

I’ve had the worst experience signing up with Happipad! They continually call me and harass me on a weekly basis even though I blocked them. I did not go through with the membership because they wanted to know my yearly income. None of their business! Their calls go to my voicemail and they will not leave me alone! DO NOT USE THIS SERVICE!

In response to their reply, I DID NOT say there were fees! when you register online you do become a part of their community! I never once reached out to them to ask anything. They took it upon themselves to contact me because i did not go through with the registration process. A Filipino representative has been calling me non stop for months. Never once did I pick up the phone! Why continue harassing me? I blocked them!

And they want ME to contact them to stop harassing me??

People have the option to opt out of any agency online without the need for harassment. Be careful giving out your phone number to these people. One more call and I will report it to the Office of the Privacy Commissioner!

28 de outubro de 2024
Opinião espontânea
logótipo da happipad.com

Resposta da happipad.com

Hi Nadia,

Thank you for your feedback. However, we would like to clarify some inaccuracies in your review.

First, our service does not require a membership, nor do we charge any fees for signing up. Your claim that you "canceled a membership" is incorrect, as no such membership exists.

Second, we do not harass users. We obtained your phone number because you voluntarily registered on our platform. Our follow-up messages were simply to assist you with the registration process, ensuring you had the necessary information to complete it. At no point did we receive any communication from you requesting that we stop contacting you.

We respect user preferences, and had you informed us that you did not wish to be contacted, we would have immediately honored your request. That said, we have now added your contact details to our Do Not Call list to prevent further communication.

Lastly, our platform is designed to help hosts find renters and renters find a home—we do not operate on a membership model. Our goal is to support both parties in making informed housing decisions.

If you have any further concerns, we encourage open communication and would be happy to address them directly.

Happipad Ltd

Classificada 5 em 5 estrelas

As an international student

As an international student, finding housing was challenging, but the Happipad team made my life so much easier. I faced a lot of discrimination when trying to find rental on Facebook, but renting through Happipad's program I felt equal to every Canadian and did not feel the same discrimination. The family who hosted me welcomed me in their home happily, and I felt like a part of their home from day one. I had some issues paying rent with my international banking but Happipad was able to help me with that also. I encourage any student to try.

21 de agosto de 2024
Classificada 5 em 5 estrelas

Happipad has been a fantastic

Happipad has been a fantastic experience for me as a single mother. I am very cautious about who I invite into my home, but Happipad made the process so easy with the background check and renter interviews. I welcomed a PHD student into our home from India, and it turned out to be a wonderful decision. The student has been incredibly respectful and has brought a fresh perspective to our household. We've enjoyed many insightful conversations, and it's positively influenced my child's life. Happipad truly helped us find the right fit, and I couldn't be happier with the outcome.

20 de agosto de 2024
Classificada 5 em 5 estrelas

I’m delighted with my experience using

I’m delighted with my experience using Happipad! As an older adult, I was looking for a reliable tenant who would be respectful and also willing to contribute around the house. Happipad helped me find just that. My new tenant is not only trustworthy but also helps with some chores, which has been a huge relief. Happipad helped me determine a fair rent with a reduction for the extra help my tenant does. Signing up and renting my space was straightforward, and I feel like I've gained a friend rather than just a tenant. Highly recommend it for anyone in a similar situation.

27 de agosto de 2024
Classificada 5 em 5 estrelas

I had an excellent experience with Happipad

I had an excellent experience using this online platform as an international student renting a room for nine months. The platform matched me with a fantastic host, allowing me to immerse myself in the local culture and have a truly enjoyable time. The matching process was impressive, considering my preferences for bedtime, wake-up time, food, and language. The most important aspect for me was the police verification, ensuring my safety. The customer support team was also amazing, responsive, and friendly, making my overall experience delightful. Highly recommended!

31 de maio de 2024
Opinião espontânea
logótipo da happipad.com

Resposta da happipad.com

Hello Sultan,

Thank you for sharing your excellent experience with Happipad! We're thrilled that our platform matched you with a fantastic host and that the police verification process ensured your safety. It's great to hear that the matching process met your preferences and that our customer support team was responsive and friendly.

Your recommendation means a lot to us, and we're delighted that you had a delightful time immersing yourself in the local culture.

Best wishes,
The Happipad Team

Classificada 3 em 5 estrelas

Great concept

The platform has improved its user experience and ID verification process. There's still room to grow in terms of popularity. I ended up finding a roommate through another platform, probably because Happipad isn't as well-known yet in Toronto

19 de junho de 2024
Opinião espontânea
logótipo da happipad.com

Resposta da happipad.com

Dear Nino,

Thank you for your feedback and for acknowledging our efforts to improve the user experience and ID verification process. We’re glad to hear that you had a positive experience overall.

We understand that Happipad is still growing in popularity, especially in larger cities like Toronto. We appreciate your patience and support as we continue to expand and enhance our platform.

Best wishes,
The Happipad Team

Classificada 4 em 5 estrelas

Amazing customer support team.

I was intrigued by this innovative concept when a friend told me about this new popular co-living opportunity.

They matched me with a fantastic host in just 2 weeks, and their responsiveness and support were exceptional. The customer service team is consistently helpful and friendly!

12 de junho de 2024
Opinião espontânea
logótipo da happipad.com

Resposta da happipad.com

Dear Olena,

Thank you for sharing your experience with us! We're delighted that you found our co-living concept intriguing and that we matched you with a fantastic host within two weeks.

Our team is thrilled to hear that you found our responsiveness and support exceptional. Your kind words about our customer service team mean a lot to us.

Best regards,
The Happipad Team

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