Harbor Freight Tools Opiniões 

I recently stopped at the Harbor Freight in Corsicana while traveling and overheard a manager loudly berating an employee. I later saw them in the next aisle and noticed the manager’s name badge read Tonya.

It was loud, rude, unprofessional, and uncomfortable to listen to—and I was not the only customer who heard it. I understand managers sometimes need to address employee issues, but there is an appropriate time, place, and way to do that. Publicly reprimanding and embarrassing an employee in front of customers is not it.

Tonya either needs additional training in leadership and professionalism or should reconsider whether management is the right position for her. The entire interaction left a very poor impression of this store.

⭐ If I could leave 0 stars, I absolutely would.

HARBOR FREIGHT — THIS IS NOT ACCEPTABLE CUSTOMER SERVICE.

I purchased a brand-new Predator 5500 generator from Harbor Freight, and within TWO WEEKS, it malfunctioned. I took it back to the store and exchanged it for another Predator 5500. Unfortunately, the second generator malfunctioned too.

At that point, I was completely done with the Predator 5500 and just wanted a refund. Instead, I was told the store couldn't process my return because of a mistake Harbor Freight made during the original exchange. So, once again, I was left having to deal with the consequences of someone else's mistake.

I contacted customer service, and I was told that if I shipped the generator back to them through UPS, I would receive a check in the mail THAT SAME WEEK.

I did exactly what they told me to do.

Harbor Freight has now had my generator for FOUR WEEKS.

I've called customer service SIX TIMES since they received it, and I still can't get a straight answer about why this is taking so long. Every time I call, I'm given little to no useful information. Now I'm being told that it could take 3 TO 8 WEEKS JUST TO MAIL MY REFUND CHECK.

Seriously?

I bought a brand-new generator. The first one failed. The replacement failed. Then, because of a mistake on Harbor Freight's end, I couldn't simply return it to the store. I followed customer service's instructions, shipped the generator back, and was originally promised my refund check that same week.

Now, FOUR WEEKS LATER, they still have my generator AND my money, and I'm being told I may have to wait another 3–8 weeks just for them to send the check.

That's potentially 12 WEEKS of waiting for money that should have already been refunded.

The defective generators are one thing — products can fail. What's completely unacceptable is how Harbor Freight has handled the situation afterward. The lack of communication, conflicting information, broken promises, and complete lack of urgency have made an already frustrating situation even worse.

I've been more than patient. I've called six times. I've followed every instruction they gave me. I've shipped their generator back to them. At this point, I just want the money I'm owed.

If you're considering spending your hard-earned money on a Predator generator, I strongly recommend doing your research first. My experience has been two defective generators, four weeks without my money, six calls to customer service, and still no refund.

Harbor Freight needs to do better. This is absolutely unacceptable.

Maria went above and beyond to help me find a replacement for my tool. She listened carefully, showed genuine concern, and made sure I was taken care of. Her customer service truly made my day. Thank you, Maria, for being so helpful and professional!

Saugus, MA.

This is a unAmerica company! Do not shop here. There product are cheap and they steal their customers money hiding it as restocking fees. The air compressor I purchased did not even last hour, so obviously I don’t want another one and they charge me a 20 percent restocking for a broken compressor. So they plan on restocking and selling to somebody else? You can’t make this stuff up. The staff don’t care about the customers. Call headquarters and they don’t care. The business needs to go out of business. We deserve better.

Bought a wheeled mechanics stool. Shortly after, the seat welds broke and the user was dumped on the floor. HF has a recall for this problem, but this stool, although made rhe same as the other ones was denied because of a SKU number difference. I compared our broken stool to the sample pictures in the recall notice, and saw no differences, and our stool looked like the sample recall picture. Both were broken at the shabby spot welds. So the HF SKU # is more important than consumer product safety. I Set it out for trash and after several days only a metal scrapper looked twice!
So much for the HF profuct quality and guarantees!

I purchased 2 Hercules cordless tools 16 yes ago and still going strong. Thank you for all good product....Kenneth Hebert.

Harbor Freight Tools in Fort Pierce has employees with Negative attitude, Lack Professionalism, No Common sense and Managed by Poor Leadership Skills.

I am a long-time customer and I used to believe this business ranked 5 stars based on decent products and prices. That changed on July 18th when I purchased a Pressure Washer. It was defective from the box. Upon returning it for an exact exchange, I was informed there were no more available in that model at that location. I was told that I could drive to another location and they "might" have one available for replacement. The other location is almost 30 miles away and I didn't have time to drive that far so I was given a refund that charged me $50 Restocking Fee. How can you charge a restocking Fee for a defective item which Will Not be restocked. I attempted to speak to the manager who was very dismissive and seemed bothered that I would question that policy. He stated that he could not deviate from the policy under any circumstances. I wanted an exchange, they could not provide one but still charged a loyal customer over a defective product. I contacted the Customer Service line and was told it was the policy, but the manager has discretion to over-ride and provide a full refund. They have lost many customers due to this as I have notified all of my family and friends of this issue.
Mr. Smidt, your company wasn't built on shabby or non-existent customer service, but it will be greatly harmed by it .

My son sent me to Harbor freight with a list. . the one in Orangeburg SC.could not get help, was told by one employee what I was looking for was on the back wall somewhere. Couldn't reach it. I went to the office I saw people in there.asked the manager for help. He literally got up and started screaming at me that they were getting ready for inventory and didn't have time to help.screaming this has to be done,we can't tell him them we had to help a customer. After that I just asked a customer if he could help me with the other stuff on my list. I will never go back to that store. I would rather pay double and travel 20 miles out of my way to some store that has customer service. And is polite and friendly. Shame on you for treating a senior lady that way.

Front drawer panel was broken in 2 places. I live 40 miles away in a small town. They told us to bring back after we had already put it together. They offer no discount or replacement part. I am 63 so loading would be a challenge, in addition to another 80 miles. I WILL NOT BE Shopping AT HARBOR FREIGHT EVER GAIN! I spent $200 there, no customer service.

They made a mistake on my purchase and tried to refund the gift card that I used. The gift card does now accept refunds and they said sorry nothing we can or will do about it.

Fix their shelf tags to be consistent with their coupon ads and (don't bait and switch like they did on the 11 inch plier set that are on sale now, one has coupon , the other one does not). This is not by accident. This is on purpose to trick the customer.
Two separate pliers look IDENTICAL? , but only one has a coupon in phone not on shelf. Shelf tag does not identify it whatsoever.
The consumer does not know he didn't get the coupon price until he looks at the customers receipt later on.
Thus , explaining why they're returned policy is so good. That makes sense.
PS, I HAVE BEEN IN RETAIL FOR FORTY YEARS, AND (I HAVE NEVER SEEN SHELF TAGS AND PRODUCT PLACEMENT, SO MISLEADING AND DECEPTIVE.IN MY LIFE)... I DARE SAY THERE HAS TO BE SOMETHING ILLEGAL ABOUT WHAT THEY ARE DOING. IF NOTHING ELSE , IT SHOULD BE LOOKED AT THOROUGHLY...

When i got there it was immediately bad. There was a big man blocking the door, eating something, and his pants were hanging down to his knees. I had to tell him to get out of the way. He went into the store. Then at checkout there he was sitting in a chair by the checkout register. He was belching loudly and I complained to an employee about him. The employee said they already talked to him, what does that mean ??? The person at the register was a supervisor and he looked scared to death, he was very nervous. I will not go into harbor freight in Huntsville Tx again, I no longer feel that i can safely shop there.

Absolutely the worst customer service ever.
I've been trying to get a refund on a tool chest for weeks. Today, even though it was in the store (it had to be received before they can do the return), they said it will take an hour or more before they could process the return.
Another wasted trip to Laurel. They are the worst.

What I really don't like, is there products is made out of country and not in the USA. So if you want a pry bar or pair of pliers, those are actually made in America, but not much else, from Harbor Freigh, but anymore what doesn't come from China or Taiwan. So sad. God Bless America.......

They are selling a battery charger that does not charge dead batteries, it makes you believe your battery is bad when its the charger called centech thats manufactured by Harbour freight.
I didnt descover this until after 3 months when I needed it and they wont take anything back after 3 months, any other box store would give you a store credit, just know anything you buy here is as is and no backs.

I recently saw on the Harbor Freight website a Store House 20 bin parts storage case on sale for $7.99. I called my local Coeur D Alene store to check stock, the clerk indicated they had 12 in stock. I asked her to check to make sure they in fact were in stock, I was told she could not go up and down the isles and that she could only go by what her screen indicated. I drove to the store and sure enough they had NONE IN STOCK. I was not offered something of equal Value and they don't offer a raincheck. So much for customer service! They did however have the item in their Spokane store but they DON'T SHIP PRODUCT BETWEEN STORES!!!
What a JOKE!!! EBAY TO THE RESCUE!!!

i bought my first predator pressure washer, after putting it together, no start. cant pull the rope at all motor is locked up. 15 days later my free replacement was in. my second washer quit working no spark, 92 days later. warranty is 90 days. went to my local store to exchange it. sorry 2 days out of warranty. called customer service, sorry 2 days out of warranty. i used the washer maybe 5 hours in 92 days. im very disappointed in harbor freight, my local store and the predator pressure washer.

There isn't even a search bar on their website to search for tools. Anyway, the tools are such poor quality I'm better off not searching there anyway

This relates to the Burlington , VT store:

I rarely shop here, but, made 6 twelve mile round trips over 2 months to try to purchase a red YUKON 48 inch rolling tool box that's always out of stock.

Today 7/10/26, they had one in stock and they'd sent me a 25% off one item coupon earlier this week, because "they wanted me back".

So I go up to the cashier and he tells me he has one, but, replies, "this is going to get complicated".

I responded, "what is the complication here?"

It turns out they will refuse any refund because I am taking this home in a full sized SUV and any damage to it would be considered my fault, period.

I see the store manager coming in from outside and get his attention.

I ask him, with yet another cashier stating the same policy, how can I know if there is any damage already until I unbox it, ...the cashier hasn't the foggiest idea how to answer and the manager is squirming too.

I tell them both, I won't buy anything with "no return" allowed.

I tell the store manager I've got a large SUV with a thick dog pad in back. I mention "I suppose you need to inspect my vehicle to see if it meets store approval"? He says yes.

He goes out to the parking area and looks in back of my large SUV and say ok, should be fine. So I ask again, will they honor a normal return policy. He stumbles again and says it should be ok, ...why don't you go back in and pay for it.

At this point I am feeling like there is zero trust here for a customer and I apparently might be guilty in advance of damaging my purchase.

I'd had enough and left there. I refuse to shop there again.

The entire staff has an attitude that customers can't be trusted.

Home Depot is 180 degrees to Harbor Freight for customer appreciation. All of the employees there are awesome and I shop there quite often.

I will be buying a Husky Brand of the 48 inch rolling toolbox at Home Depot. It will be about $125 more than the Harbor Freight YUKON version, but, Home Depot does not treat you like a threat. They appreciate you and are so good at customer assistance.

1 star here for the Burlington Harbor Freight Store. Someone higher in the hierarchy over first line managers have instituted policies that will loose customers and I am certain I am not the only one.

If Harbor Freight wishes to reply here, go for it, but, I am doubting there will be any response, given how poorly I was treated and based on what their policies are.

Granted, I'm certain the Vermont Attorney General's office would back up any customer who purchased something and got into the mess that I gladly have avoided!