Hardsoft have been fantastic. They are so helpful and have made my life easier on many occasions. Shaun in particular has been amazing, helping me with a damaged device and responding like lightening.... Ver mais
A empresa respondeu
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Team is always so helpful, especially Millie who helped us through an insurance claim and accident in our workplace. Couldn't recommend any more!
Been leasing with Hardsoft for several years now, and have been very happy with the service. Thouroughly enjoying my Dell XPS 16 but recently had an issue with the charger, raised my issue with them a... Ver mais
A empresa respondeu
Return service is made straightforward to get through and they take care of repackaging when sending back devices
Informações sobre a empresa
Sobre HardSoft - Devices for Teams
Escrito pela empresa
With over 35 Years of experience, we are specialists in IT leasing. we are a One-Stop solution that offers expert advice on technology and financing.
We are Apple Authorised Resellers, Microsoft Silver Partners, Lenovo Trusted, HP Trusted and many more.
It's not just Macs we do, We also do 5G devices, iPhones, Microsoft Surface with 365 Solutions, Custom PCs and So Much More. Have a device you cant find? We will source it without a problem.
HardSoft Leasing Limited is our ‘banking’ arm that provides bespoke financing for HardSoft Computers or Devices for Teams. We’re not just a leasing company, nor are we just a supplier, we are a fully integrated solution.
Change, Continue or Cancel your Lease when you Flexi-Lease with HardSoft.
Its difficult to predict where your business is going. So you can Add, Switch, Return devices as your business needs change
We can provide your business with Support packages, Opex Friendly solutions, and can pre-deploy, configure and roll out devices to all team sizes. Whether you have 10, 100, or 10,000 members, Devices for Teams by HardSoft will be with you every step of the way.
Looking to only rent a device? We have you covered with our Pure Rental solution! or are you looking to help the environment a little more? why not Lease a pre-loved device?
If you are a Startup, Fintech or SME we can help you Scaleup with Devices, Support and Expert Guidance all the way.
We are Apple Authorised Resellers, Microsoft Silver Partners, Lenovo Trusted, HP Trusted and many more.
It's not just Macs we do, We also do 5G devices, iPhones, Microsoft Surface with 365 Solutions, Custom PCs and So Much More. Have a device you cant find? We will source it without a problem.
HardSoft Leasing Limited is our ‘banking’ arm that provides bespoke financing for HardSoft Computers or Devices for Teams. We’re not just a leasing company, nor are we just a supplier, we are a fully integrated solution.
Change, Continue or Cancel your Lease when you Flexi-Lease with HardSoft.
Its difficult to predict where your business is going. So you can Add, Switch, Return devices as your business needs change
We can provide your business with Support packages, Opex Friendly solutions, and can pre-deploy, configure and roll out devices to all team sizes. Whether you have 10, 100, or 10,000 members, Devices for Teams by HardSoft will be with you every step of the way.
Looking to only rent a device? We have you covered with our Pure Rental solution! or are you looking to help the environment a little more? why not Lease a pre-loved device?
If you are a Startup, Fintech or SME we can help you Scaleup with Devices, Support and Expert Guidance all the way.
Informações de contacto
The Old Barn, CM21 9AE, Sawbridgeworth, Reino Unido
- 020 7111 1643
- info@hardsoft.co.uk
- www.hardsoftcomputers.co.uk
4,9
Excelente
2 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great Service …
Michelle was incredibly efficient and the communication was excellent
1 de julho de 2025
Opinião espontânea
Resposta da HardSoft - Devices for Teams
Donna, will pass this great feedback onto Michelle directly.I am sure that will make her morning!
Amazing service.
7 de julho de 2025
Opinião espontânea
Resposta da HardSoft - Devices for Teams
We are thrilled to hear that you found our service to be amazing.Thanks for taking the time to leave a review
I was so impressed by the speed of this…
I was so impressed by the speed of this service and the brilliant communication throughout. My laptop was sorted so fast. thank you!
4 de julho de 2025
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Resposta da HardSoft - Devices for Teams
Sophie, I am so pleased we "impressed". I appreciate you taking the effort to make a review of our services.
Excellent team and excellent customer…
Excellent team and excellent customer support, lovely staff! ❤️
1 de julho de 2025
Resposta da HardSoft - Devices for Teams
Hi Iulian,
We truly appreciate your kind words! It means a lot to hear such positive feedback — we’ll be sure to pass this on to the team. Always a pleasure to support you.
Resposta da HardSoft - Devices for Teams
Hi there,
Thanks for the great feedback! We're glad we could get things sorted quickly and with clear communication. Don’t hesitate to reach out again if you need us!
Great company got our second laptop.
30 de junho de 2025
Resposta da HardSoft - Devices for Teams
Thanks so much for the great feedback!
We’re thrilled to hear you’ve come back for your second laptop — it means a lot to us. If there’s anything you need with setup or support, we’re always here to help.
Enjoy your device!
Be very careful of their finance set ups
We were with Hardsoft for 6 years on and off, but something you must be very careful of if you take out their Lease or any finance, is they don't stop after the 11 months agreement is up, they wrongly carry on taking money from you, until you notice it still coming out of your account. We couldn't believe it as they were always so great and we highly recommended them to loads of our clients. They should send out a letter to say you have completed your term. They use Grenke who we have actually used without any issue several times. They said they had sent email reminders - which not one of those emails I have receipt of, so they could have been going into trash for years. We are totally gutted, and now having to go through small claims court. We are a small business and really trusted them as a family run business we never had this issue with past financial arrangements with hardsoft. So be very careful. Just to add / they mentioned the portal has only been a recent thing and we have never been given anything to allow us access to a portal. This is from 2022! Where they carried on taking money each month. No record of the emails apart from their messages. No guidance apart from a curt email stating it’s our fault for not cancelling the over payments ! We have your money now so sorry about that ! No refund !
26 de junho de 2025
Opinião espontânea
Resposta da HardSoft - Devices for Teams
Thanks for the feedback.
We have sent three emails to you regarding this, offering you the option to cancel the agreement.
Our records show that these emails were received and opened. Furthermore, our regular communications encourage customers to log into our Customer Portal, where agreements can be managed directly.
You have reached out to our team directly in the last few days who have provided additional guidance.
Instances like this are exceedingly rare due to our proactive approach in supporting customers to manage their agreements.
We apologise that this has not been possible in your case. The normal fee to retain ownership of the device has been waivered by the Team.
Michelle has been so helpful with…
Michelle has been so helpful in organising a replacement device for us, thank you so much, it continues to be great service from HardSoft.
23 de junho de 2025
Opinião espontânea
Resposta da HardSoft - Devices for Teams
Thanks so much for your lovely feedback! We're delighted to hear Michelle was able to get everything sorted smoothly for you. It's great to know the service from HardSoft continues to meet your expectations! 😊
excellent service from Michelle and the…
excellent service from Michelle and the team.
Good communication and updates and prompt repair.
23 de junho de 2025
Opinião espontânea
Resposta da HardSoft - Devices for Teams
We really appreciate you taking the time to share your experience! It's great to hear Michelle and the team kept you well-informed and got everything sorted quickly. We're glad we could get you back up and running without delay! 💪
Great help and support from the team!
19 de junho de 2025
Opinião espontânea
Resposta da HardSoft - Devices for Teams
Hi Sandy, Thank you for your review! We're really glad to hear that — we’re always here to help! 😊
Good comms and service
17 de junho de 2025
Opinião espontânea
Resposta da HardSoft - Devices for Teams
Thanks so much! Really glad you were happy with the communication and service.
Fast response
13 de junho de 2025
Resposta da HardSoft - Devices for Teams
Graham, appreciate the time taken to reply, will pass positive feedback through the team.
Michelle made the process really easy…
Michelle made the process really easy and quick to get me a charger to the address I needed on the day I was available.
9 de junho de 2025
Opinião espontânea
Resposta da HardSoft - Devices for Teams
Thanks Marrin, glad we could sort this for you
Very responsive & efficient service
Quick, responsive & efficient.
3 de junho de 2025
Opinião espontânea
Resposta da HardSoft - Devices for Teams
Thank you so much for your kind words! 🌟 Thrilled to hear that you found our service quick, responsive, and efficient. Your feedback motivates us to keep delivering the best possible experience. If you ever need anything else, please don't hesitate to reach out. 😊
Megan has been extremely helpful…
Megan has been extremely helpful sorting the return out especially as our team member hadn't unlocked the device
3 de junho de 2025
Opinião espontânea
Resposta da HardSoft - Devices for Teams
Good to hear Sam, glad Megan could help!
Had a great experience with HardSoft
Had a great experience with HardSoft, especially with Danielle from the Customer Care team. She was incredibly helpful, kept me well informed throughout the whole process, and made sure my device was repaired and returned quickly. The whole process was smooth and hassle-free. Would definitely recommend them — brilliant customer service!
19 de maio de 2025
Opinião espontânea
Resposta da HardSoft - Devices for Teams
Hi Hasan,
Thank you so much for the great review! We're delighted to hear that you had a smooth and hassle-free experience. Danielle will be thrilled to know her support made a difference—she’s a star on our Customer Care team! We truly appreciate your recommendation and look forward to helping you again in the future.
reliable service provider
good communication and smooth delivery made my experience great!
29 de maio de 2025
Opinião espontânea
Resposta da HardSoft - Devices for Teams
Thank you so much for the 5-star review! We're thrilled to hear that our communication and smooth delivery made your experience a great one. We truly appreciate your support and look forward to helping you again soon!
Brilliant customer service
Brilliant customer service - thanks so much!
29 de maio de 2025
Opinião espontânea
Resposta da HardSoft - Devices for Teams
Thank you Sandy for your kind words they will be passed onto the team
Helpful and responsive service
Megan was super helpful in exchanging some work equipment - even with a hiccup from the courier everything went smoothly. Thanks so much!
14 de maio de 2025
Opinião espontânea
Resposta da HardSoft - Devices for Teams
Evelyn, I'm happy to hear your amazing feedback. It's great to hear that Megan was able to assist you effectively, even with the courier hiccup. We appreciate your kind words and look forward to helping you again! 😊
Quick turn around with laptop and good…
Quick turn around with laptop and good communication
19 de maio de 2025
Opinião espontânea
Resposta da HardSoft - Devices for Teams
We appreciate your review, Alicia! It's fantastic to hear that you were satisfied with the swift turnaround and our communication. Your positive experience is what we strive for, and we're glad we could meet your needs. Thanks for choosing us, and we look forward to assisting you again! 😊
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