Shan was really helpful from start to finish, I threw a lot of questions Shan's way as it was my first time using some of the services. Really quick professional support that made the whole experience... Ver mais
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I have consistently found Michelle’s support from Customer Service to be attentive, prompt and, most of all, fuss-free. She is quick to respond, proactive and great with comms. Her support has been bo... Ver mais
A empresa respondeu
I recently rented another MacBook from HardSoft and, once again, the experience was excellent. Their products are top quality and the company is extremely reliable. What really stands out is how quick... Ver mais
A empresa respondeu
Hardsoft have always supplied our computers and we always go back to them to upgrade. Very good, quick and efficient service.
A empresa respondeu
Informações sobre a empresa
Sobre HardSoft - Devices for Teams
Escrito pela empresa
With over 35 Years of experience, we are specialists in IT leasing. we are a One-Stop solution that offers expert advice on technology and financing.
We are Apple Authorised Resellers, Microsoft Silver Partners, Lenovo Trusted, HP Trusted and many more.
It's not just Macs we do, We also do 5G devices, iPhones, Microsoft Surface with 365 Solutions, Custom PCs and So Much More. Have a device you cant find? We will source it without a problem.
HardSoft Leasing Limited is our ‘banking’ arm that provides bespoke financing for HardSoft Computers or Devices for Teams. We’re not just a leasing company, nor are we just a supplier, we are a fully integrated solution.
Change, Continue or Cancel your Lease when you Flexi-Lease with HardSoft.
Its difficult to predict where your business is going. So you can Add, Switch, Return devices as your business needs change
We can provide your business with Support packages, Opex Friendly solutions, and can pre-deploy, configure and roll out devices to all team sizes. Whether you have 10, 100, or 10,000 members, Devices for Teams by HardSoft will be with you every step of the way.
Looking to only rent a device? We have you covered with our Pure Rental solution! or are you looking to help the environment a little more? why not Lease a pre-loved device?
If you are a Startup, Fintech or SME we can help you Scaleup with Devices, Support and Expert Guidance all the way.
We are Apple Authorised Resellers, Microsoft Silver Partners, Lenovo Trusted, HP Trusted and many more.
It's not just Macs we do, We also do 5G devices, iPhones, Microsoft Surface with 365 Solutions, Custom PCs and So Much More. Have a device you cant find? We will source it without a problem.
HardSoft Leasing Limited is our ‘banking’ arm that provides bespoke financing for HardSoft Computers or Devices for Teams. We’re not just a leasing company, nor are we just a supplier, we are a fully integrated solution.
Change, Continue or Cancel your Lease when you Flexi-Lease with HardSoft.
Its difficult to predict where your business is going. So you can Add, Switch, Return devices as your business needs change
We can provide your business with Support packages, Opex Friendly solutions, and can pre-deploy, configure and roll out devices to all team sizes. Whether you have 10, 100, or 10,000 members, Devices for Teams by HardSoft will be with you every step of the way.
Looking to only rent a device? We have you covered with our Pure Rental solution! or are you looking to help the environment a little more? why not Lease a pre-loved device?
If you are a Startup, Fintech or SME we can help you Scaleup with Devices, Support and Expert Guidance all the way.
Informações de contacto
The Old Barn, CM21 9AE, Sawbridgeworth, Reino Unido
- 020 7111 1643
- info@hardsoft.co.uk
- www.hardsoftcomputers.co.uk
4,9
Excelente
2 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
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Michelle is always very helpful
Michelle is always very helpful, thank you :)
7 de agosto de 2025
Opinião espontânea
Resposta da HardSoft - Devices for Teams
Hi Kirstie,
Thank you for taking the time to share your kind feedback. We’re happy to hear that Michelle has been able to assist you, we pride ourselves on delivering friendly, reliable support whenever our customers need it. We’ll be sure to pass along your appreciation to her, she’ll be delighted to know she made a difference.
Kind regards,
The HardSoft Team
Good communication throughout my…
Good communication throughout my phone's repair and quick service.
5 de agosto de 2025
Opinião espontânea
Resposta da HardSoft - Devices for Teams
Hi Reece,
Thank you for taking the time to share your experience. We’re so pleased to know you felt well informed throughout your phone repair and that we could get it sorted quickly for you. We aim to make every process as smooth and stress-free as possible, and it’s great to hear we’ve achieved that for you. If you ever need us again, we’ll be more than happy to help.
Best regards,
The HardSoft Team
Helpful & friendly service
Michelle is always super helpful and responsive, even when dealing with long-term tech issues.
31 de julho de 2025
Opinião espontânea
Resposta da HardSoft - Devices for Teams
Michelle is always super helpful and responsive, even when dealing with long-term tech issues. Her support really makes a difference!
Faulty laptop fixed and returned…
Faulty laptop fixed and returned quickly and efficiently.
23 de julho de 2025
Opinião espontânea
Resposta da HardSoft - Devices for Teams
Thank you for the prompt and efficient service. The faulty laptop was fixed and returned quickly – much appreciated!
Hardsoft repaired our devices
Hardsoft repaired our devices. Arranging collection and delivery to our head office. Kept us informed of progress and ensuring we were happy.
18 de julho de 2025
Opinião espontânea
Resposta da HardSoft - Devices for Teams
Thanks so much for your feedback! We're glad everything went smoothly with the repair and that you felt informed throughout. It’s great to hear the process met your expectations — we’re always happy to help!
Danielle and Ben were great
Danielle and Ben were great, very helpful and friendly.
1 de julho de 2025
Opinião espontânea
Resposta da HardSoft - Devices for Teams
Really appreciate you taking the time to leave a review. Danielle and Ben will be thrilled to hear your kind words — we're lucky to have them! Glad they made the experience a positive one for you.
– All the best, the HardSoft Team
Great service
Great service received again from Hardsoft for the repair of a laptop, particularly the regular updates of progress from Michelle.
Many thanks.
15 de julho de 2025
Opinião espontânea
Resposta da HardSoft - Devices for Teams
Thank you for your continued trust in us! We're delighted that Michelle kept you updated and the repair was handled to your satisfaction. Don’t hesitate to reach out if we can help again.
First class service
My experience with your repair service was excellent. The communication, responsiveness, and organisation I received from your team were absolutely first class. It has truly restored my faith in UK customer service. Thank you to Michelle, and the entire HardSoft team
12 de julho de 2025
Opinião espontânea
Resposta da HardSoft - Devices for Teams
This is such wonderful feedback — thank you! We're thrilled to hear the communication and responsiveness stood out to you. Michelle and the rest of the team truly appreciate your kind words.
Resposta da HardSoft - Devices for Teams
Thank you so much for your kind recommendation! It’s great to know you were pleased with the service. If there's ever anything else we can support you with, we're just a call or click away.
Very professional
Not the usual situation with faulty equipment, but dealt with really well.
9 de julho de 2025
Opinião espontânea
Resposta da HardSoft - Devices for Teams
Thanks for the great review! Even when situations are a bit out of the ordinary, we aim to handle them with care and professionalism — we’re really pleased to hear that came through in your experience.
Great Service …
Michelle was incredibly efficient and the communication was excellent
1 de julho de 2025
Opinião espontânea
Resposta da HardSoft - Devices for Teams
Donna, will pass this great feedback onto Michelle directly.I am sure that will make her morning!
Amazing service.
7 de julho de 2025
Opinião espontânea
Resposta da HardSoft - Devices for Teams
We are thrilled to hear that you found our service to be amazing.Thanks for taking the time to leave a review
I was so impressed by the speed of this…
I was so impressed by the speed of this service and the brilliant communication throughout. My laptop was sorted so fast. thank you!
4 de julho de 2025
Opinião espontânea
Resposta da HardSoft - Devices for Teams
Sophie, I am so pleased we "impressed". I appreciate you taking the effort to make a review of our services.
Excellent team and excellent customer…
Excellent team and excellent customer support, lovely staff! ❤️
1 de julho de 2025
Resposta da HardSoft - Devices for Teams
Hi Iulian,
We truly appreciate your kind words! It means a lot to hear such positive feedback — we’ll be sure to pass this on to the team. Always a pleasure to support you.
Resposta da HardSoft - Devices for Teams
Hi there,
Thanks for the great feedback! We're glad we could get things sorted quickly and with clear communication. Don’t hesitate to reach out again if you need us!
Great company got our second laptop.
30 de junho de 2025
Resposta da HardSoft - Devices for Teams
Thanks so much for the great feedback!
We’re thrilled to hear you’ve come back for your second laptop — it means a lot to us. If there’s anything you need with setup or support, we’re always here to help.
Enjoy your device!
Quick Repairs & Clear Comms.
Danielle has been fantastic with the recent repairs we have needed to book. Clear communication throughout.
27 de junho de 2025
Opinião espontânea
Resposta da HardSoft - Devices for Teams
Hi Billy,
Thank you so much for your kind words!
We're really pleased to hear that Danielle has been able to support you so well with your recent repairs. Clear communication and great service are exactly what we aim for, so it's fantastic to hear that reflected in your experience.
If there's anything else you need, please don’t hesitate to reach out!
Be very careful of their finance set ups
We were with Hardsoft for 6 years on and off, but something you must be very careful of if you take out their Lease or any finance, is they don't stop after the 11 months agreement is up, they wrongly carry on taking money from you, until you notice it still coming out of your account. We couldn't believe it as they were always so great and we highly recommended them to loads of our clients. They should send out a letter to say you have completed your term. They use Grenke who we have actually used without any issue several times. They said they had sent email reminders - which not one of those emails I have receipt of, so they could have been going into trash for years. We are totally gutted, and now having to go through small claims court. We are a small business and really trusted them as a family run business we never had this issue with past financial arrangements with hardsoft. So be very careful. Just to add / they mentioned the portal has only been a recent thing and we have never been given anything to allow us access to a portal. This is from 2022! Where they carried on taking money each month. No record of the emails apart from their messages. No guidance apart from a curt email stating it’s our fault for not cancelling the over payments ! We have your money now so sorry about that ! No refund !
26 de junho de 2025
Opinião espontânea
Resposta da HardSoft - Devices for Teams
Thanks for the feedback.
We have sent three emails to you regarding this, offering you the option to cancel the agreement.
Our records show that these emails were received and opened. Furthermore, our regular communications encourage customers to log into our Customer Portal, where agreements can be managed directly.
You have reached out to our team directly in the last few days who have provided additional guidance.
Instances like this are exceedingly rare due to our proactive approach in supporting customers to manage their agreements.
We apologise that this has not been possible in your case. The normal fee to retain ownership of the device has been waivered by the Team.
Michelle has been so helpful with…
Michelle has been so helpful in organising a replacement device for us, thank you so much, it continues to be great service from HardSoft.
23 de junho de 2025
Opinião espontânea
Resposta da HardSoft - Devices for Teams
Thanks so much for your lovely feedback! We're delighted to hear Michelle was able to get everything sorted smoothly for you. It's great to know the service from HardSoft continues to meet your expectations! 😊
excellent service from Michelle and the…
excellent service from Michelle and the team.
Good communication and updates and prompt repair.
23 de junho de 2025
Opinião espontânea
Resposta da HardSoft - Devices for Teams
We really appreciate you taking the time to share your experience! It's great to hear Michelle and the team kept you well-informed and got everything sorted quickly. We're glad we could get you back up and running without delay! 💪
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