Hatfields Opiniões 177

Had a Discovery Sport since 2017. great car. Aftersales experience is abysmal. Never answer the phone without waiting for ages and then you just end up in a loop. Leave messages and calls never returned.
After finally getting through to arrange fitting of a replacement headlight bulb was told it needed a diagnostic check before completion at £420. Scandalous

I purchased a LR Discovery HSE from Hatfields in February 2026. Shortly after purchase I noticed water lines on the inside of the windscreen, I notified this to Hatfields within two weeks of purchase, they said it was condensation. After a period of wet weather it became clear the windscreen was leaking into the car, (who knows how long for the car was 18 months old). I sent it back for repairs, they booked it in for 2 days ended up taking 3 weeks. During that time I was told nothing of the delays or progress other than Hatfields were arguing with LR over who should pay, (irrelevant to me as purchaser of defective vehicle). Got it back 3 weeks later no detailed explanation of the issues found or work done other than “replaced windscreen and replaced one camera”. No telling what was wrong / extent of damage and left with a vehicle with longstanding water damage with no guarantee on likely further issues down the line. Will be looking to return the car and will not use this mob again.

Not even worthy of a 1 star review.
AVOID AT ALL COSTS. The aftercare is disgusting.
If you want miscommunication or no communication whatsoever, constantly having to chase for updates, staff taking your car home for personal use WITHOUT CONSENT! leaving your car on public car park for days UNLOCKED. Then when you question staff they deny this until you take them out to the car to have to prove this. Speaking to a manager who clearly doesn’t care about any customers then good luck with your vehicle! I hate my new car because of the aftercare I’ve been given and will never ever use them again!
They also fake reviews to make themselves look good! It’s shocking!

My range rover went in for EML fault. It had to go back 4 times and they just kept randomly changing parts at high cost. Car still not fixed and 2200pounds out of pocket and they want another 2000 to keep guessing on the parts. Each time charging for labour, fault finding and parts. Now ignoring all communications especially from the general manager. Refund requested as car not fixed but they refused.
UPDATE: Head office contacted and ask for the information regarding the complaint and then i was contacted by head of business, Liverpool Hatfields. I explained that i would like to keep all correspondence over email so it can be documented. After that no reply to numerous emails.

Initially not the greatest experience for my husband who bought a 2024 F Pace 90th edition. The salesman took the holding deposit twice, luckily the bank spotted it and put one payment into pending which released 5 days later, however he’s still waiting for a refund on the other deposit payment as it was not accounted for in the finance. Got it home and noticed a damaged rear headrest (tear in the leather only visible from the boot). He’s still waiting for a call back on that. The V5 turned up with the wrong postcode (digit missing) which meant we had to apply for it again to switch to a cherished plate (another 7 days wait). Overall not the customer service experience expected for a high end £40k car. Will
Update review after Easter if/when we hear back but at the moment we can’t recommend this dealership.

Update - well I have to say all credit to Hatfields. They did make contact after Easter and they did sort out every problem including sending a replacement headrest. Review therefore changed to 5 star to reflect what turned out to be excellent customer service. All credit to Ashley who took responsibility and was entirely true to his word. We would therefore definitely now recommend Hatfields.

Do not use this dealership (Liverpool branch)! Purchased an approved used discovery sport from them in June and by November I ended up with a £1600 bill not covered by warranty, the garage who looked at the issue said this would have been there when I purchased the car. Raised the issue with them and have been completely ignored by the service manager and head of business. The aftercare is none existent and the quality of car you are buying is horrendous. Avoid at all costs unless you want to end up with a huge bill!

I bought my car from Hatfields in September of last year (2025). From initial contact to the day of collection there were no issues at all. No pushy sales, no pushing of other products to go with the car. Had some questions after I took delivery of the car and they answered them and provided support. In December of last year someone hit my car and with it being new, parts are not as easy to get. Hatfields were helpful and although my car was repaired (if you can call it that) by my insurer's authorised repairer, Hatfields were great in checking for parts, agreeing to supply parts to the approved repairer who originally ordered them elsewhere and they never arrived.

I cannot at this stage fault the service from them. I would definitely buy another car with them again.

Shout out to Chris (sales) and Dan (Parts).

Shocking customer service. All happy when your buying a car and theyre taking the money, after that they're not interested and a waste of time if you require assistance or have any problems. Never again.

Took car in for recall had car 11 days then told me dpf blocked after 1 mile test drive car went in ok then bad customer service hardly returned calls car was fine wen went in they done steering rack recall a software update . Could not fix it . So picked car up myself wanted me to sign form saying took car with eml light on no chance or £400 to investigate problems lol .So picked car car up pulled over and battery dead 😡had to call them for a jump start Drove car then pulled over plugged my snap on diagnostic tool in .To find no fault codes ? But car in limp mode a steering wheel off centre ? So recalibrated full car hey presto steering wheel now straight an no limp mode and no log on dash so think who ever done work on car needs looking at So car home now had to pay for new battery and also key to be replaced as it had lost key software 😡 still waiting for a call from service manager 2 weeks gone past now so it took me ten mins to fix wot took them eleven day to do a steering rack absolutely terrible service !!!

I had Identified an approved used vehicle I was in interested in on Autotrader and made the initial contact with Hatfields main dealer in Shrewsbury via the enquiry form. I was almost Immediately contacted by Freya Robinson who provided more information about the vehicle and asked about my current vehicle as a part exchange. Every question I asked was answered immediately and in depth. Excellent communication by both telephone and email to provide everything that was required to purchase the vehicle. As I had to travel over 70 miles everything was set up for me to collect the vehicle on my arrival. A family member who lived close by had already visited the showroom to appraise it and check its records. Minor issue with the incontrol application for my phone but Hatfields tried all the could to rectify the problem but it ended up being an issue with “Incontrol” rather than the vehicle or Hatfields. When I saw the vehicle for the first time the care and preparation was evident, the vehicle both inside and out appeared brand new. I would recommend this dealership 100%

I recently ordered a car from Hatfields liverpool my contract was with mr Leigh O’Brien their service went over and beyond my expectations friendly and professional ,a truly enjoyable experience I would strongly recommend.

I've accepted a partial payment of £2,500 from Hatfield's Pickering solely to conclude a prolonged and exhausting dispute. This shouldn't be interpreted as an acknowledgement that I believe the matter was resolved fairly, it's simply dragged on far too long.

The vehicle supplied by Hatfield's suffered two separate breakdowns within the first four weeks of ownership, rendering it undrivable on both occasions. Despite this, the dealership refused to recognise the consequential financial losses I incurred when the car was rejected.

Hatfield's failed to engage with any degree of Customer Service, including ignoring requests from the vehicle manufacturer (Jaguar Land Rover) to contact their customer.

When the issue escalated to the point where I issued a formal Letter Before Claim, the General Manager’s response consisted solely of a laughing emoji — a matter of record.

Numerous emails to Hatfield's’ parent company, Lithia Motors, via its published customer contact address never even received an acknowledgement never mid a response.

In my view, it is difficult to understand how a dealership could justify damaging a long-standing customer relationship and its own reputation over a sum of approximately £7,500, which would have resolved the matter appropriately.

I would encourage prospective customers to consider this experience carefully when deciding whether to do business with Hatfield's.

I brought my car into hatfields for security update recall. As promised it was ready to collect later that day and I was kept updated by the service staff one that was very good was Ellie carmichil. 10/10. Keep up the great work.

Brilliant service. Staff were super friendly, made me feel comfortable and took me through the process of buying an approved used car. I would highly recommend. I dealt with Jay, who answered all my questions and got everything prepped. Thank you.

Customer services advisor Mia was pleasant, and helpful and gave me clear instructions how to order an Sat Nav update for my Jaguar.

Whenever I have contacted parts department I have found the staff very helpful always pleasant and professional and very informative, always follow up with an e mail to confirm the query .

Good service, a little unsure on specific questions with regards to the service of my car but looked after me on the price !

Can't give them less than one star.
Absolutely Disgraceful dealer don't bother getting your land rover serviced at this place. A total Sh## show!

Bought a Disco Sport from Hatfields Pickering. Despite asking and being reassured, the InControl feature would be working, it was still assigned to the previous owner. From sale agreed to handover was 3 weeks - plenty of time to complete the 165 checks as advertised.
The promised updates of minor(?) paint work, checks, valeting and prepping were never received. I’m still unclear on the paintwork done - no one will tell me!!!
As InControl was advertised as a working feature, on the car, I believe this also falls under the trade descriptions as it’s not a feature and Hatfields won’t get it to work.
The issue STILL hasn’t been rectified by Hatfields Pickering, no concern, no follow up, no calls or emails. Nothing.

Take the money and run boys!!!

JLR head office customer services are now directly involved.
- No call back from Pickering
- No effort to remedy the fault
- Once they’ve got your money, you’re dead to them.
Shame as the cars great (apart from this one aspect)
The car has now been booked into a different JLR main dealer to have this fault rectified under warranty (with a hire car) and to be rectified as a matter of urgency - no thanks to Hatfields Pickering.

Pretty awful (non-existent) customer service!

JLR customer services agree the car shouldn’t have been sold in this condition, Hatfields Pickering haven’t called or emailed and no response from Hatfields head office.
Maybe this will prompt one……
Avoid.

Avoid Hatfields JLR at all costs, they don’t give a damn about the customer once the sale is made. Chunks of paint falling off the front bumper of my 2022 F Type after only 2000 miles of ownership. A premier bodyshop stated the bumper had been resprayed, and the reason for flaking was due to poor preparation prior to painting. Hatfields denied all knowledge of any respraying and refused to pay or even contribute to any repair, even though the car is still under warranty. Avoid these cowboys!