Hawthorn Health Opiniões 

110
TrustScore: 1.5 em 5

1,3

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Absolutely worthless company. DO NOT do business with them if you are a wholesaler or work with dropship. Hawthorn can not fulfill any delivery either in the UK or outside UK. They will charge you but... Ver mais

Classificada 1 em 5 estrelas

The people next door have been away 2 weeks and apparently are unlikely to return so I have no idea how long that house will be empty. I have sent Hawthorn Health so many emails about this, they... Ver mais

Classificada 1 em 5 estrelas

I ordered 6 x packets of Kallo Caramel rice cakes and actually received 6 x Belgian Chocolate rice cakes. I emailed to ask ref changing the item was informed that they would only consider an exchange... Ver mais

Classificada 1 em 5 estrelas

Hawthorn Health themselves have been absolutely fine, responded to emails, etc, as you would expect. I ordered some multi-vitamins some time ago, and am still waiting for them. The courier company... Ver mais

Informações sobre a empresa

  1. Beleza e bem-estar

Informação fornecida por diversas fontes externas

Established in the heart of the country side in 1989 Hawthorn Health was a thriving local icon for high quality nutritional supplements. We've since evolved into the UK’s number one online retail super store for health and nutritional foods as well as supplements, selling thousands of high quality branded products at realistic prices. We still hold onto our rural values and offer each customer a personal touch fused with prompt and efficient delivery of their orders.


Informações de contacto

1,3

Muito mau

TrustScore: 1.5 em 5

110 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

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1,3

Todas as opiniões

(110)

0 opiniões nos últimos 12 meses

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Classificada 4 em 5 estrelas

Good value for money however my…

Good value for money however my favourite organic section hasn't been working recently not showing anything I was looking for. Could only find the produce I usually buy by its name which is pretty annoying. It's been working great in the past so I'm hoping this can be rectified soon. Otherwise thank you for your great service and great quality produce.

2 de abril de 2019
Opinião espontânea
Classificada 3 em 5 estrelas

Room for improvement

Speed of delivery is good, as is quality of product, however I was not satisfied with the excessive amount of packaging which, in my opinion, was not necessary.

1 de abril de 2019
Opinião espontânea
Classificada 2 em 5 estrelas

Many issues!

Many issues! First part of order was poorly packaged and my items were all covered in a sticky mess. Second part of order never arrived and i never got a response from them after contacting them a few times. When I finally got through on the phone 2 weeks later I was told the second part of my order was damaged and therefore not delivered but why was I not told this at the time? I wonder if the rest of my items would have arrived if I hadn't got through to anyone on the phone to re-place the rest of my order

1 de abril de 2019
Opinião espontânea
Classificada 1 em 5 estrelas

Worst company ever

Worst company ever! They sent me the wrong item I contacted them no response! Don’t expect to get what you order from the company! Bad bad bad company

5 de fevereiro de 2019
Opinião espontânea
Classificada 3 em 5 estrelas

Item arrived with broken seal- refund issued

Ordered a jar of Japanese plums (umeboshi) in mid December and didn’t receive them until 1/31. When they arrived the vacuum seal button on the top was popped- indicating that the jar was not sealed. I think this is unsanitary and I’m disappointed my purchase isn’t suitable for eating.

ADDENDUM: I’m updating because Hawthorn issued a refund and it was very easy to deal with their customer service. Still recommend to keep in mind that shipping to the US took a long time.

1 de fevereiro de 2019
Opinião espontânea
Classificada 4 em 5 estrelas

Usually fast and reliable.

Service usually fast and reliable. However one order (out of about a dozen included two of the wrong items, and sometimes there is a large amount of non-recyclable fillers used in the packaging. Crumpled paper would be more eco-friendly.

7 de novembro de 2018
Opinião espontânea
Classificada 4 em 5 estrelas

Great value products and a good service that needs a couple of tweaks

An excellent company offering what seems to be a wide range of products at very competitive prices. I started using HH when my local Sainsbury's stopped stocking Lizi's Granola, which I eat for its low glycaemic load rating - I have reactive hypoglycaemia, so benefit from foods that release their sugar slowly. I have given four stars instead of five for two reasons: firstly, there is no means to look through your order history and simply re-order what you had last time, which is what I usually want to do. Secondly, when you try and right click on a product on the order history to open it in a new tab, you get a copyright warning but no new tab. Two ways in which HH makes it unnecessarily harder to re-order. Other than that, next day service is always reliable and this time I am glad they have cut down on the very wasteful and unnecessary packaging used in previous orders.

30 de outubro de 2018
Opinião espontânea
Classificada 1 em 5 estrelas

It has been two weeks and I still…

It has been two weeks and I still haven’t received my products yet. Also with no follow up at all!

30 de outubro de 2018
Opinião espontânea
logótipo da Hawthorn Health

Resposta da Hawthorn Health

Hello KAM,

Thank you for responding to our feedback request.

We are very sorry to hear you have not yet received your order.

We have contacted you via e-mail regarding the issue.

Kind Regards,

Ruaidhrí Conroy,
Customer Service Team

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