HealthTap Opiniões 

221
TrustScore: 3 em 5

2,8

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I really like this service. I appreciate the time the doctors take to answer questions and more. I used it tonight and many times in the past. Thank you, Healthtap!

Classificada 1 em 5 estrelas

Not sure why they sent me this survey MONTHS after I canceled my account (and after I had to get help from the fraud department at my bank to reverse several arbitrary charges they made after my acc... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

I’ve only asked general questions and the answers I got were from doctors in specialties not related at all. It dawned on me after reading my second answer that this just isn’t reliable. Your question... Ver mais

Classificada 1 em 5 estrelas

Crap! So this is why my doctor is on HealthTap to get extra cash for responses and not responding to my email questions through regular hospital visits and wanting to know more about my condition. Of... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Farmácia

Escrito pela empresa

Your personal doctor, one tap away. HealthTap is a virtual-first, affordable urgent- and primary-care clinic, providing top-quality physician care nationwide to Americans with or without insurance. Our proprietary, easy-to-use, and innovative apps and electronic medical record apply Silicon Valley standards to effectively engage consumers and doctors online to increase the equity, accessibility, and efficiency of ongoing medical care for consumers, providers, employers, and payers. In addition, with HealthTap, businesses can offer virtual primary care to employees for less than the cost of free coffee. HealthTap’s US-based board-certified physicians are available throughout North America. For more information, visit www.healthtap.com.


Informações de contacto

2,8

Aceitável

TrustScore: 3 em 5

221 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Não respondeu a opiniões negativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

2,8

Todas as opiniões

(221)

3 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

They never help with sickness.

They never help with sickness.. they always say to see local doctor... What's the point of health tap if you're just going to see local doctor? Waste of money!! I understand narcotics need to be extensively searched out.. but everyday prescriptions that are $4 at Walmart? No call for it.. healthtap just moves money from one doctor to another while the end user suffers.. aka Ponzi scheme

26 de maio de 2018
Opinião espontânea
logótipo da HealthTap

Resposta da HealthTap

Hi Matt. Thank you for sharing your feedback. I'm sorry to hear you were not satisfied with the service. I'd love to learn more about your experience so we can help you receive the best care. Please connect with us at support@healthtap.com so we can provide further assistance. Thank you. The HealthTap Team

Classificada 1 em 5 estrelas

Complaint

Not only they charged me $44 and did not provide any service at all; but also they tried to collect more: $49 in addition to the first amount. I was also contacting them in regard of my pet; not myself. They seemed to not understand it at all. I am going to try to get my money back since my background is Criminal Justice and I will not allow anyone to take advantage of me in a scam, illegally.

18 de maio de 2018
Opinião espontânea
logótipo da HealthTap

Resposta da HealthTap

Hi Isaura, thank you for sharing your feedback. I'm sorry to hear you were not satisfied with the service. I need to point out that HealthTap does not currently provide veterinarian services. I do apologize for any confusion. Our customer support has reached out to you to help resolve this matter. If you have any other questions please contact us at support@healthtap.com. Thank you- The HealthTap Team

Classificada 3 em 5 estrelas

Worst customer service - Edited for update

Worst customer service. Emailed them 3 times plus 2 phone calls to get a simple issue resolve. Repeated my story over and over and over again. So frustrating. I just wanted antibiotics for a sinus infection. From now on all just sit in an Urgent Care waiting room.
PS: every time I called them I "coincidentally" got a spam text the next day selling me health insurance.
*after reading my review here, customer service finally contacted me and refunded my visit. They said they are working on having the situation I encountered resolved. I am willing to try them again next time I get a sinus infection and will post another review"

4 de maio de 2018
Opinião espontânea
logótipo da HealthTap

Resposta da HealthTap

Hi Jill. Thank you for taking the time to provide valuable feedback. I'm sorry to hear that our customer service did not provide the help you needed. We take your feedback very seriously. I'd like to make sure you receive the help you need. Please connect with us at support@healthtap.com and attention it to "Quality Care" so that we can help resolve this matter. Thank you. -The HealthTap Team

Classificada 1 em 5 estrelas

I was told I would get a 30 day trial …

I was told I would get a 30 day trial for $5.00 and an additional $29.00 for a consult.I thought that because you could get a second opinion at no additional cost, I would be okay and came back the next day for that consult. Somehow the fees ended up being $34 plus $60 plus $99.00. I tried calling to get the fees adjusted but was told that the $99.00 would stand because I needed to cancel by 4/10 (which I had). I wish I had googled the site to see for myself how many bad ratings there were. I never would have signed up.

11 de abril de 2018
Opinião espontânea
logótipo da HealthTap

Resposta da HealthTap

Hi Linda. Thank you for sharing your feedback. I'm sorry to hear that you were not happy with your HealthTap experience. It is our goal to provide quality service and 100% satisfaction. We have followed up with you to resolve this matter. Please connect with us at support@healthtap.com if you need further assistance.- The HealthTap Team

Classificada 1 em 5 estrelas

Terrible

Terrible. Paid $47 and got a 4 line response from a paeditrician Dr. Lori Semel, I wasn't expecting a diagnosis, but something a bit more intelligent than what can be googled in 2 seconds. . At the same time as I signed up for Healttap, I had a fraudulent charge for $267, bit of a coincidence. A terrible experience and an absolute waste of money, don't know if it was this Dr. specifically as she has some terrible reviews for her private practice,which I only realised that after I checked to see if she was a real Dr. or not, or is this the general standard of Dr.s on Healtap. Overall I think Healthtap may be a bit of a scam, would not advise anyone to use them.

7 de março de 2018
Opinião espontânea
logótipo da HealthTap

Resposta da HealthTap

Hi Carol. Thank you for taking the time to provide valuable feedback. I'm sorry to hear that you were not happy with your HealthTap experience. We take your feedback very seriously. I'm interested in learning more about your experience to better understand how we can meet your needs. Please connect with us at support@healthtap.com so that we can look into this matter. Thank you. -The HealthTap Team

Classificada 1 em 5 estrelas

This company is such a scam

This company is such a scam! They advertise for something and then they make every excuse in the world as to why you can not receive it. I used the service to get a prescription for and appetite suppressant. In my appointment with Dr. Pasniciuc from New York, he told me that diet pills do not work and even if they did he could not prescribe them online.

My Question...What in the hell can you do then.

Dr. Pasniciuc said that I am over weight (No Sh@t Sherlock), and that I should try diet and exercise (No Sh@t Sherlock Again).

What I was attempting to do is to help with hunger so that I could work more on the DIET (eating less Sherlock) and exercise.

Dr. Pasniciuc also suggested that I look into bariatric surgery.

Soooo...

Dr. Pasniciuc can not prescribe an appetite suppressant online but the guy can up sell you and then do bariatric surgery!?

Use this service if you have $44 to waste but outside of that, find another DR service!

2 de março de 2018
Opinião espontânea
logótipo da HealthTap

Resposta da HealthTap

Hi Scott B. Thank you for taking the time to provide valuable feedback. I'm sorry to hear that you were not happy with your HealthTap experience. We do note in our terms of service that certain prescriptions cannot be prescribed in a virtual setting. They require an in person visit to prescribe. We do have a primary care service and a specialist service. I'm not sure which service you used, but based on your description it sounds like the specialist service would have been most beneficial. I'd love to learn more about your experience to see if the best service was chosen for your needs. Also, I'd love to learn more about how we can improve the quality of our services. Please connect with us at support@healthtap.com so that we can look into this matter. Thank you. -The HealthTap Team

Classificada 1 em 5 estrelas

help

I made a request/appointment with dr southerhand or something like that and he picked up and hung up. its really not nice that this happened. you cant scam people like that ..your playing with their lives. can their be a reschedule please? other wise i request a refund because i got no help at all!

27 de fevereiro de 2018
Opinião espontânea
logótipo da HealthTap

Resposta da HealthTap

Hi Anonymoushk. Thank you for taking the time to provide valuable feedback. I'm sorry to hear that you were unable to connect with the doctor. We take your feedback very seriously. Please connect with us at support@healthtap.com so that we can help resolve this matter. Thank you. -The HealthTap Team

Classificada 1 em 5 estrelas

No help

Theres not much a Dr can do via an app. Not as helpful as I thought it would be

18 de dezembro de 2017
Opinião espontânea
logótipo da HealthTap

Resposta da HealthTap

Hi Carmen. Thank you for taking the time to share your experience with us. I'm sorry to hear you did not find the service helpful. I'd love to learn more about your expectations so that we can improve our services. You are welcome to connect with us anytime at support@healthtap.com. The HealthTap Team

Classificada 1 em 5 estrelas

Help

Dr. Saghafi forgot to order my high BP pills. I keep checking with my pharmacy. Can't afford another $60 to talk with him again.

1 de dezembro de 2017
Opinião espontânea
logótipo da HealthTap

Resposta da HealthTap

Hi Carol. Thank you for your feedback. I'm sorry to hear you did not receive your prescription. I'd be happy to assist you. Please connect with us at support@healthtap.com so we can provide further assistance. Thank you. The HealthTap Team

Classificada 5 em 5 estrelas

Health concern

The doctors are patient and listen to your all problem. I think this app is helpful for people who are unable to see a doctor due to certain circumstances.

22 de novembro de 2017
Opinião espontânea
Classificada 3 em 5 estrelas

I have already written a review

I have already written a review. The information on Health Tap will help some people. I am no better off however than before Health Tap came along. The ground work was not done before Health Tap was introduced to Waikato Hospital patients and service customers. I have not been able to access the so called Specialists for my health care team. As they are not able to be part of Health Tap and they are already overworked and so on.

21 de novembro de 2017
Opinião espontânea
Classificada 2 em 5 estrelas

Hard to get actual help

Still waiting after 2 days for a response to a 'free' question. Decided to take advantage of the 30 day trial for a paid subscription for faster answers. Asked a new question and learned that a) only the primary care docs are free -- everything else gives you a modest discount. And even there, I couldn't seem to connect to a doctor. Just got sent to a list of questions similar to mine. So I canceled my free trial after a couple of hours.

A question I'd asked a few months ago DID get an answer (fairly quickly, IIRC) ... which made it pretty obvious that he hadn't actually read the question since the answer was not relevant.

And the 150 character limit for your questions makes it impossible to give any sort of detail, making the odds of an accurate answer even lower.

20 de novembro de 2017
Opinião espontânea
logótipo da HealthTap

Resposta da HealthTap

Hi NP. Thank you for your feedback. I'm very sorry to hear you were dissatisfied with the service. I will be sure to share this information with my team to help improve our services. I'd also love to learn more details about not being able to connect with a doctor. Please connect with us at support@healthtap.com so I can review why this occurred. Thank you. The HealthTap Team

Classificada 3 em 5 estrelas

Save your money!

I have an elderly parent who is having some health issues. She adamantly refuses to go see a doctor, (she thinks they are all quacks), so I was hoping to get some information on how to proceed to alleviate some of her symptoms or at least find peace of mind. For $54 I got the response: "Have her make an appointment with a female doctor"... Really? Did you even read my input? I could have gotten the same response from the garbage can that I tossed my money into. :P Update.... They reviewed my question and response and refunded my money. So there is some integrity there after all.

3 de outubro de 2017
Opinião espontânea
logótipo da HealthTap

Resposta da HealthTap

Hi Liz. Thank you for taking the time to share your HealthTap experience. I'm sorry to hear that you did not find your HealthTap consultation helpful. It is our goal to provide quality service and 100% satisfaction. We have followed up with you and hope that our customer service has been helpful in resolving this matter. Please connect with us at support@healthtap.com if you need further assistance.- The HealthTap Team

Classificada 1 em 5 estrelas

Scam

Borrowed a friend's Facebook and was transferred to outside site. Paid $49 to have my question answered via text. No response. I want a full refund.

2 de outubro de 2017
Opinião espontânea
logótipo da HealthTap

Resposta da HealthTap

Hi Ryan. Thank you for taking the time to share your HealthTap experience. I'm sorry to hear that you did not receive a response. We take this very seriously and definitely want to help resolve this matter. Please connect with us at support@healthtap.com so we can assist you with your account.- The HealthTap Team

Classificada 1 em 5 estrelas

What a waste of money

What a waste of money. I wanted to ask a doctor about a medication I was prescribed by my regular doctor because after researching it, I wasn't entirely convinced that it was safe. I would have gone to my regular doctor but it would have been a while before being able to see her because she travels. The online doctor didn't answer my question about whether or not it was safe. He basically just told me that if I have concerns then I shouldn't take it. Definitely NOT worth the money.

22 de agosto de 2017
Opinião espontânea
logótipo da HealthTap

Resposta da HealthTap

Hi Kathy. Thank you for taking the time to provide valuable feedback. I'm sorry to hear that you were not happy with your HealthTap experience. We take your feedback very seriously and our medical team will review this consult for quality and provide feedback to the physician. So that I can assist you further, please connect with us at support@healthtap.com. -The HealthTap Team

Classificada 5 em 5 estrelas

HealthTap is a great resource to have …

HealthTap is a great resource to have if you're confused about a certain symptom and need quick advice. If you think your condition is a little more serious, they can provide you with a prescription (granted it's not a controlled/scheduled med) or advise you as to the next best course of action. I recently used it when I got a severe reaction to Poison oak, and the doctor helped me get some good ointment & directed me even to some over-the-counter items I had no clue existed.

9 de agosto de 2017
Opinião espontânea
Classificada 5 em 5 estrelas

Great App!!

My step-father had a rash and we were connected to a dermatologist within minutes! The doctor gave him a prescription to treat the rash and also gave him a detailed list with over-the-counter and home remedies. Saved time and money!

9 de agosto de 2017
Opinião espontânea
Classificada 1 em 5 estrelas

Waste of time and money!

In an attempt to avoid going to an ED for a horrible insomnia, used this app for advice and to seek a prescription in order not to miss work. Understandably they could not write for a strong medication. They actually offered to write for Benadryl. $44 for that advice. Was told to go to an urgent care. Paid a $50 copay to be told they don't do that. If urgent cares know they can't treat acute insomnia, why wouldn't a doctor know that? Now $94 out and still wide awake and heading home. Gave honest rating of 0/10 and some concerned person at company asked why. In response get a link to view consult and was told this was a top doctor.

31 de julho de 2017
Opinião espontânea
logótipo da HealthTap

Resposta da HealthTap

Hi Mililani14. Thank you for taking the time to provide feedback. As you mentioned, HealthTap cannot provide controlled substances through the HealthTap Prime service, however, urgent cares and emergency centers can often provide these services at their discretion. I do apologize for any inconveniences you experienced and based on your experience, I can understand why you would have been upset. Please connect with us at support@healthtap.com so we can further assist you with your account. Thank You. The HealthTap Team

Classificada 5 em 5 estrelas

Refunded

Concern resolved after emailing.

20 de julho de 2017
Opinião espontânea
logótipo da HealthTap

Resposta da HealthTap

Hi Chico. We really appreciate your feedback. I'm sorry to hear you were not matched with the correct doctor. We will look into this matter. Please connect with us at support@healthtap.com so we can confirm all pending matters have been resolved with your account. Thank you. The HealthTap Team

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